Additional Complaint Information
Customer Complaint:
Honeyfund requests and BBB recommends that if you have any complaints or concerns, please email the business at [email protected] or text at (707) 259-0843 prior to contacting BBB your request will be escalated to a manager. Honeyfund thanks you in advance for the opportunity to resolve this matter directly!
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We signed up for HoneyFund because it seemed like a good idea. I completed a test payment on 7/29/22 and still nothing in my checking account. Two family members have made a deposit and also not showing in my checking account. I'm about to send the invitations out but now I'm worried because I have my HoneyFund registry listed. Why is it taking so long? 2-5 business days was today! Ugh! I really want this to work for us!!!
Business response
08/31/2022
Business Response /* (1000, 7, 2022/08/19) */ Hi there, I'm so glad our Member Success team was able to quickly help you with this and give you the confidence to send your invites out! We are here to help, reach out anytime :)Initial Complaint
06/23/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have had 3 wedding donations on honeyfund since June 15. Honeyfund's website states that those funds are transferred to my personal bank account in 2-5 business days. It has now been 6, and I have not seen any transfers come in. I called my bank and they do not see any pending deposits. I have tried contacting honeyfund twice via their only form of contact, which is a support email. Their lacking contact is concerning and I just want to see what is going on with the donated funds. When you contact them via their "help" page, it says they will reach out in 24 hours. It's now been nearly 3 days since my first attempt to contact them. You can barely see anything on the website because the words are overlaid.Business response
07/20/2022
Business Response /* (1000, 5, 2022/07/05) */ Contact Name and Title: ***, Director Contact Email: *******@honeyfund.com Hi there, I'm so glad we were able to personally connect to solve this for you. I apologize for the stress our delay caused and appreciate the opportunity to explain that your funds were safe and sound and ready for you, and to get them deposited for you as well!Initial Complaint
05/12/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My son, ****** ******, and his bride, ******** "*****" ********* signed up for Honeyfund. Due to COVID, the 6/19/20 was rescheduled twice and finally occurred 6/18/21. People gave to Honeyfund's various categories thru July 2021. Recently, Honeyfund closed the account with the remaining funds related to a one year clause. Even though ****** was not on top of this issue in the fine print, I should be obvious that people gave gifts to ****** and ***** through July 2021. Also, as Californian, I don't see how any company can take designated funds given to another, specified person. I have left two voicemails with Honeyfund... no reply. I sent an email this week. No reply. Please help. How disappointing for this to happen to newlyweds. Per Internet comments, **** and ***** are sadly not alone.Business response
05/31/2022
Business Response /* (1000, 5, 2022/05/17) */ Contact Name and Title: Pam, Director Contact Email: *******@honeyfund.com Hi there, So glad we were able to get ahold of your son and explain that we would never shut down an account and take funds in this way. We have had many, many couples postpone their wedding due to Covid and they are at no risk of losing their gift funds by doing so. I'm sorry for this misunderstanding and any concern that caused. As discussed, I believe the confusion was caused by a duplicate account, but all the gifts were securely ready for the couple in the correct account. Consumer Response /* (2000, 11, 2022/05/31) */ It has been resolved. Thank you so very much.Initial Complaint
05/10/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have an account through honeyfund. My in laws gifted us $300 through honey fund on may 3, 2022. I had already had it set up to deposit straight into my bank account. It is now 7 days later, no deposit and no pending deposit. Have attempted to email 3 times as well as call and contacted stripe. I'd like my money deposited and to know why it has taken so long so I know if I need to delete my honey fund account. Instead of receive future gifts.Business response
05/18/2022
Business Response /* (1000, 5, 2022/05/17) */ Contact Name and Title: Pam, Director Contact Email: *******@honeyfund.com Hi there, thanks for your email to our support team. We were able to verify what was holding up the funds with your bank for an extra few days and get those processed for you ASAP! Please reply back to our most recent email if there's anything else you need we are here to help! Consumer Response /* (2000, 7, 2022/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When trying to give a gift on honeyfund - from an already created registry for my parents I get no where. I used my debit card first, and enter in all required information, hit purchase, and nothing happens. No approval, no denial. So I tried my credit card, same thing. Tried using my husbands debit card, then his credit card same thing. Checked the bank, we weren't charged. Went on the help page for honeyfund and read that we should clear cache and cookies, did that, tried again, no luck. Tried different browsers, no luck. Also, tried paypal several times. Each time on paypal, the error message comes up ' this transaction has been declined due to international regulations'. Nothing about this is international. I am in San Jose, CA. My parents are in San Jose, CA. Honey fund is in California, and my parents are traveling to Hawaii, all in the United States. unlinked bank account and debit from paypal, and relinked, and still cannot purchase a gift. Other family members have contacted me and stated they are having the same problems on honeyfunds site. We sent a message to customer service, and only got a form letter email back. Also called their customer service number, and got a voice mail. also left a voice mail. We want resolution.Business response
05/20/2022
Business Response /* (1000, 5, 2022/05/02) */ Contact Name and Title: Pam, Director Contact Email: *******@honeyfund.com Hi there, Thank you for your message, we are so sorry to hear this error message caused you stress! We recognize that error message you received from PayPal. That is an issue on the PayPal side, but we can help you to fix it! It looks like a teammate from the Member Success team has already replied back and forth with you, but we've sent you another email today from management. We look forward to assisting you!Initial Complaint
04/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I created an account for our honeymoon fund the first person who actually donated money was on April 13 and from this day I have not received any funds in my bank account I reached out to the 707 number that they have on file and left them a message I also reached out in the contact them form entered all my information and still have not heard a response or flight back from them I have a total of $530 in my account that I cannot access can you please reach back out to me and let me know or how to get the funds.Business response
05/19/2022
Business Response /* (1000, 5, 2022/04/27) */ Contact Name and Title: Pam, Director Contact Email: *******@honeyfund.com Hi there, thanks so much for your email. We replied back from *******@honeyfund.com, can you check if you've received our reply? We are ready to help! :)Initial Complaint
04/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I received money for my honey moon fund, the money should be in my account already and I can't get anyone to help. My money isn't in my account yet! Trying to contact someone via email and phone on Honeyfund with no success ! I should of checked their reviews before opening an account with them. I need help !!Business response
05/19/2022
Business Response /* (1000, 5, 2022/04/27) */ Contact Name and Title: ***, Director Contact Email: *******@honeyfund.com Hi there, thanks so much for your emails and I'm so sorry for any stress this caused. Looking into your correspondence with our team I am seeing a few things: 1. It looks like there's some confusion over your deposits. When you choose the Bank Account option, your gifts will take a few days to be deposited into your bank, much like the wait time for depositing a check. If you need instant access to your gift funds, you can link your PayPal account for instant deposits instead of waiting for the bank deposits. 2. We replied back to each of your emails but it looks like some of our responses have not been opened. Can you check your email for replies from ****@honeyfund.com? 3. It looks like all of your gift funds have been deposited at this time. Please feel free to email us back or send us a text at (XXX) XXX-XXXX if you have any further questions!Initial Complaint
04/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
My wife and I used honeyfund for our wedding gifts and RSVPs this year (Feb 12th '22) and they have been ignoring our various attempts at contacting them. About $700 worth of gift card funds was gifted to us with NO indication whatsoever which gifted funds came from which guest - it all got pooled together and now we have no idea who to send the thank you's to. No bride in her right mind would use this service if all gifted funds were involuntarily anonymous!Business response
05/05/2022
Business Response /* (1000, 5, 2022/04/15) */ Contact Name and Title: Pam, Director Contact Email: *******@honeyfund.com Hi there, Thanks for reaching out by email, I'm so glad we were able to quickly connect there. As you've seen now, your Honeyfund gifts are not anonymous and the names of the givers as well as their gift messages can be seen in your online account under the gifts tab you can even send thank you messages out directly from your Honeyfund! Please let us know if there's anything further we can do for you. Consumer Response /* (3000, 7, 2022/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I followed your instructions and the only list available is a spreadsheet for cash gifts only. the gift cards balance does not indicate anywhere who the gift cards were gifted by. Please call me with more specific instructions. XXXXXXXXXX Business Response /* (4000, 9, 2022/04/27) */ Hi there, I've sent you a follow up email with detailed instruction, links, and screenshots on where to view your gifts and send personalized thank you notes. Please let me know if you have any further questions and I'll be happy to help!Initial Complaint
03/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We had our account open for a while, started receiving fund the weekend of our wedding and got on the see why it was not being deposited and someone had gone in and changed banking info, name and phone number. Over 641 dollars. We want the money our guest sent to us. Emails and many voicemails with no responseBusiness response
05/06/2022
Business Response /* (1000, 5, 2022/04/08) */ Contact Name and Title: Pam, Director Contact Email: ****@honeyfund.com Hi there, Thanks so much for contacting us. We've reached out via email and text and are ready to send your funds whenever you are ready for them. We look forward to hearing back from you!Initial Complaint
03/24/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
We chose Honeyfund as our only registry. No where was it stated while I was setting up my account that gifts would only be in the form of gift cards, even though my guests donated with the intention that we would be able to transfer these funds into actual cash. We have no use for these gift cards when we go on our honeymoon forcing $1700 that we cannot access. We would like to have these funds transferred into our bank account.Business response
04/25/2022
Business Response /* (1000, 5, 2022/04/05) */ Contact Name and Title: Pam, Director Contact Email: ****************** Hi there, thanks so much for reaching out to us. We are so glad we were able to answer your email and get you set up to get your funds the way you want them! We are still working on that transfer for you and awaiting your last bit of info needed, but we sent you an email and text reminder so we will be ready whenever you are!
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Get a QuoteCustomer Complaints Summary
29 total complaints in the last 3 years.
2 complaints closed in the last 12 months.