Reviews

This profile includes reviews for Certegy Payment Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Certegy Payment Solutions, LLC

  17757 US Highway 19 N STE 375 Clearwater, FL 33764-6592

• 

  Certegy Inc.

  2820-C Kalihi St. Honolulu,, HI 96819

• 

  Certegy Inc.

  2820-C Kalihi St. Honolulu,, HI 96819

• 

  Certegy Inc.

  2820-C Kalihi St. Honolulu,, HI 96819

• 

  Certegy Payment Recovery Services, Inc.

  652 N. Sam Houston Pkwy E. Houston, TX 77060

Review Details

• Review fromJoyce J

  Date: 07/03/2023

  1 star

  Joyce J

  Date: 07/03/2023

  No star. Poor service poor respond to check error. Too long to resolve a problem that they made. People answering cannot speak English or spell. Will not take care of or talk to people to correct their errors.

  Certegy Payment Solutions, LLC

  Date: 07/07/2023

  July 7, 2023
  
  
  JOYCE J
  
  ,  *****
  
  
  
  Re:      BBB Review Case Number ****** – JOYCE J
             Certegy Case Number 536789
  
  Certegy Payment Solutions, LLC (“Certegy”) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
  
  For further assistance, you may contact Certegy’s Customer Care Department at 855-567-7129. You may also visit Certegy’s website at https://www.askcertegy.com.
  
  Sincerely,
  
  Customer Care Department
  Certegy Payment Solutions, LLC

• Review fromChris N

  Date: 07/03/2023

  1 star

  Chris N

  Date: 07/03/2023

  I received a personal check from a company for a service I completed. I attempted to cash the check at a ******* and ************************* the next day but was told that Cetergy blocked the ability to cash the check because I allegedly wrote a check to Target way back in March 2020. I NEVER wrote a check to Target. I don't write checks, let alone to Target. I contacted Target and they verified that I never wrote a check. EVER. As in it NEVER happened! I called Certegy back to tell them and demand they clear this up immediately and I was given the run around. As of now, this is still not resolved. Upon further research I see that Certegy has a "system" that "predicts" the likelihood that someone will try to cash or write a bad check. This is discriminatory! This is a company of people in *************** that swears they don't have a supervisor to talk to. This has to be fixed! Shut these outsourced companies down!

  Certegy Payment Solutions, LLC

  Date: 07/12/2023

  Re:      BBB Review Case Number ****** ***********************
             Certegy Case Number ******
  
  Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request.  To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
  
  You have filed a BBB Customer Review. For assistance with your specific matter, you may contact Certegys ************************ at ************** or choose to file a BBB Complaint. Once Certegy receives the details of your complaint, including your identifiers, such as drivers license and financial institution routing and account number, we will investigate and provide a timely response.
  Sincerely,
  
  ************************
  **********************

• Review fromD. R.

  Date: 06/29/2023

  1 star

  D. R.

  Date: 06/29/2023

  I have perfect credit, but Kohl's wouldn't accept my check for $187! Now I'm freaked out because after calling Certegy, I had to give them my routing & checking number. I don't know who to trust anymore & what gives this company the right to my private info anyway??? I've had ID theft in the past and this just freaks me out all over again.

  Certegy Payment Solutions, LLC

  Date: 07/05/2023

  Re:      BBB Review Case Number ****** *****************
             Certegy Case Number ******
  
  Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history,check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
  
  You have filed a BBB Customer Review. For assistance with your specific matter, you may choose to file a BBB Complaint. Once Certegy receives the details of your complaint,including your identifiers, such as drivers license and financial institution routing and account number, we will investigate and provide a timely response.
  
  For further assistance, you may contact Certegys ************************ at ************.You may also visit Certegys website at *****************************************.
  
  Sincerely,
  
  ************************
  **********************

  D. R.

  Date: 07/16/2023

  More **. I received the same non-specific answer in the mail AFTER sharing my private information you mentioned. Certigy was 100% INCORRECT. There are many, many similar negative reviews of your service so Im not alone. I will be filing a complaint with BBB as this type of invasion of my life only made my life unnecessarily complicated

• Review fromHeather H

  Date: 06/20/2023

  1 star

  Heather H

  Date: 06/20/2023

  They have not approved a check written from our farm account twice now. We have plenty of money to cover the checks and we were told our checks didnt meet certain criteria. They were unable to give the criteria that wasnt met. We asked for a consumer report but havent received it. Worst company ever.

  Certegy Payment Solutions, LLC

  Date: 06/23/2023

  
  Certegy Payment Solutions, LLC
  ** *** ***
  **************, ** *****
  
  
  June 23, 2023
  
  
  *************************
  
  ,  *****
  
  
  
  Re:      BBB Review Case Number ****** *************************
             Certegy Case Number ******
  
  Thank you for your recent submission. Unfortunately, we are unable to address your concerns without your full name and address, as it was not included in your submission. Certegy uses your name and address to create a consumer profile, for tracking and responding to your request. We are unable to use a partial name and/or email address for this function. Once the information is received, we will review and respond accordingly.
  
  For further assistance, you may contact Certegys ************************ at **************. You may also visit Certegys website at *****************************************.
  
  Sincerely,
  
  Customer Care Department
  ******************************************* **********************, LLC
  

• Review fromPeter P

  Date: 06/16/2023

  1 star

  Peter P

  Date: 06/16/2023

  They are absolutely awful, trying to cheat people out of their legitimate checks and then failing to even tell you why and instead deflecting by giving you a one-size-fits-all reason. It's too bad that actual businesses rely on their flawed recommendations to deny financial services to their customers. They should be outlawed, their process is completely intransparent, arbitrary, and without any possibility to appeal. I guess throwing out a big fraction of legitimate checks is perfectly fine for them. Probably their lame algorithms were made by summer interns. They could not care less about preventing normal hard-working people from accessing their legitimately earned money :(

  Certegy Payment Solutions, LLC

  Date: 06/20/2023

  
  Certegy Payment Solutions, LLC
  PO Box ***
  **************, ** *****
  
  
  June 20, 2023
  
  
  ***** **
  
  ,  *****
  
  
  
  Re:      BBB Review Case Number ****** ***** PP
             Certegy Case Number ******
  
  Thank you for your recent submission. Unfortunately, we are unable to address your concerns without your full name and address, as it was not included in your submission. Certegy uses your name and address to create a consumer profile, for tracking and responding to your request. We are unable to use a partial name and/or email address for this function. Once the information is received, we will review and respond accordingly.
  
  For further assistance, you may contact Certegys ************************ at **************. You may also visit Certegys website at *****************************************.
  
  Sincerely,
  
  Customer Care Department
  ******************************************* **********************, LLC
  

• Review fromjennifer a

  Date: 05/11/2023

  1 star

  jennifer a

  Date: 05/11/2023

  Tried to cash a vanguard retirement check and was declined at two stores. I’ve never had a problem before and don’t understand how or why it was declined. Ordered a copy of my credit report from them but since the allegedly don’t use credit reports I’m not sure what good it will do.

  Certegy Payment Solutions, LLC

  Date: 05/15/2023

  
  Certegy Payment Solutions, LLC
  PO Box ***
  **************, ** *****
  
  
  May 15, 2023
  
  
  ******************************************
  *********, ** *****
  
  
  
  Re:      BBB Review Case Number ****** ******************************************
             Certegy Case Number ******
  
  Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
  
  For further assistance, you may contact Certegys ************************ at **************. You may also visit Certegys website at *****************************************.
  
  Sincerely,
  
  ************************
  **********************
  

• Review fromLexee C

  Date: 04/02/2023

  1 star

  Lexee C

  Date: 04/02/2023

  They are awful tried to cash a check at Kroger AND Walmart they declined it, never have had a problem before cashing checks this company is absolutely terrible. Would not recommend anyone to do business with them.

  Certegy Payment Solutions, LLC

  Date: 04/04/2023

  
  Certegy Payment Solutions, LLC
  ** *** *** **************, ** 81502
  
  
  April 3, 2023
  
  
  LEXEE CABB
  
  ,  43202
  
  
  
  Re:      BBB Review Number ****** LEXEE CABB
             Certegy Case Number ******
  
  Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit and does not involve credit scores or accessing credit reports. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
  
  For further assistance, you may contact Certegys ************************ at **************. You may also visit Certegys website at *****************************************.
  
  Sincerely,
  
  Customer Care Department
  ******************************************* **********************, LLC
  

• Review fromShelia W

  Date: 03/06/2023

  1 star

  Shelia W

  Date: 03/06/2023

  My dad has been writing checks to Kroger for years and they just started being declined and hes had an exceptional check history with his bank and his bank says theres nothing wrong So I have been trying for the last couple days to reach Certegy to verify what is wrong and all I get is a automated system that does nothing to verify what is wrong and no way to talk to an actual customer service representative to fix this issue

  Certegy Payment Solutions, LLC

  Date: 03/08/2023

  March 8, 2023
  
  
  SHELIA W
  
  
  Re:      BBB Review Number ****** – SHELIA W*******
             Certegy Case Number ******
  
  Certegy Payment Solutions, LLC (“Certegy”) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit and does not involve credit scores or accessing credit reports. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
  
  For further assistance, you may contact Certegy’s Customer Care Department at 1-855-567-7129. You may also visit Certegy’s website at https://www.askcertegy.com.
  
  Sincerely,
  
  Customer Care Department
  Certegy Payment Solutions, LLC

• Review fromLeo K

  Date: 02/10/2023

  1 star

  Leo K

  Date: 02/10/2023

  I am writing this in hopes of stopping someone else from getting entangled in this mess. I am a employee of Kroger, a company you see often in these reviews. Before today, I genuinely didn't know what the Certegy errors were - but I am now at the end of one. They've told me and my managers they need all my information - a driver's license number, my social, etc. I refuse to offer it over the phone, opting to check online. There IS a site to check why your check declined, which is how I found this page. It tells me that there's a high risk with my check, which is just a basic payroll check, that I get every week from Kroger, and have for over 3 years now. Tells me it has my information, and thus they can now make this decision every time I want to cash my payroll checks from now until the end of time. Make no mistake, dear reader, this story gets stranger... In order to get this information out of Certegy, I needed to give up my driver's license number. You see, I cannot drive. I also don't have a valid instate ID, and have not had one since before Kroger switched to Certegy. There should be no way they have my driver's license number. But it gets even worse - I have no current bank account. I have never used a check in my life. There should be nothing it's flagging me for besides my prior payroll cashings, which has never gone wrong before. So what's the issue? Kroger, Walmart, etc. have most likely sold your previous information, which is saved (especially with Kroger - we do keep that info.) to Certegy. They now control whether or not you can cash payroll checks, give money to your friends, or pay for food. If you get your check bounced by Certegy, you need to stop shopping at that store immediately and make a report to the FTC.
  
  
  

  Certegy Payment Solutions, LLC

  Date: 02/14/2023

  
  Certegy Payment Solutions, LLC
  PO Box 908
  **************, ** *****
  
  
  February 13, 2023
  
  
  *****************
  
  
  Re:      BBB Review Case Number ****** *****************
             Certegy Case Number ******
  
  Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit and does not involve credit scores or accessing credit reports. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
  
  For further assistance, you may contact Certegys ************************ at **************. You may also visit Certegys website at *****************************************.
  
  Sincerely,
  
  Customer Care Department
  ******************************************* **********************, LLC
  

• Review fromNancy S.

  Date: 01/07/2023

  1 star

  Nancy S.

  Date: 01/07/2023

  I went to my Kroger store in ***********. ******** and wrote a check for my groceries. Check was declined. I have been shopping at this store for at least 20 years and writing checks to pay for my groceries. I called this Certegy that was listed on my declined receipt. This company told me that they have several files on me. That has to be a lie or fraud on their part. ***'s Club had no problem with accepting my check today. This company wanted my SS#, my bank routing #, etc. I did give them my driver's license number and then they told me it was invalid.This company needs to be investigated as to their business practices. I will be contacting the *** about this company. There is no rating for a O rating.

  Certegy Payment Solutions, LLC

  Date: 01/12/2023

  Certegy Payment Solutions, LLC (Certegy) is a specialty consumer reporting agency that provides subscribing merchants with recommendations for check acceptance at their request. To protect both consumers and retailers against losses from fraudulent or returned checks, in addition to maintaining a file of unpaid returned checks, Certegy has developed an automated system that predicts the likelihood of these outcomes in connection with a particular check. Check authorization is not an extension of credit and does not involve credit scores or accessing credit reports. Since most merchants do not verify whether funds are available prior to cashing a check or accepting one as a form of payment, they may use our system to analyze the transaction for potential risk factors including, but not limited to, location, check writing and cashing history, check number, and amount. Our response provides the merchant with a recommendation as to whether or not the check is likely to be returned. It is then up to the merchant to determine whether they wish to take the risk of accepting the check. This service enables many of our clients to continue to offer check writing and cashing options that might not otherwise be available without protection from exposure to potential losses.
  
  For further assistance, you may contact Certegys Customer Care Department at **************. You may also visit Certegys website at *****************************************.
  Sincerely,
  
  Customer Care Department
  Certegy Payment Solutions, LLC