Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving harassing calls for a debt I am not aware of and have asked to be removed from there call list as of writing this I got another call today Friday April 18 2025. I have asked for more information and received none.

  Business Response

  Date: 04/21/2025

  We acknowledge your recent communications concerning your experience with AA Recovery Solutions. Your feedback is important, and we appreciate you bringing this matter to our attention. AA Recovery Solutions takes consumer concerns/complaints seriously and is committed to maintaining the highest standards of professionalism and customer service in our debt collection efforts. We have placed your account under "No Contact" status until the information you have requested is received. Thank you again for bringing this matter to our attention, and we appreciate your understanding as we work diligently to address the concerns you have raised.

• Initial Complaint

  Date:03/31/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AA Recovery Solutions has been harassing me for my fathers information. I dont even know what it is because they arent allowed to disclose that information with me. If they cant tell me what they do I wont tell personal information about my father.

  Business Response

  Date: 03/31/2025

  We acknowledge your recent communications concerning your experience with AA Recovery Solutions. Your feedback is important, and we appreciate you bringing this matter to our attention. AA Recovery Solutions is committed to maintaining the highest standards of professionalism and customer service in our debt collection efforts. We have removed your phone number from our system and you will no longer receive calls from AA Recovery Solutions.

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has tried calling multiple family members and associates trying to trick them into soliciting information as well as giving them my personal business. Not only is this harassment and a clear violation of Fair Debt Collection Practices Act (FDCPA) it is a deceptive collection practice and will be reported to the proper agencies. Please cease all further actions immediately.

  Business Response

  Date: 02/07/2025

  We acknowledge your recent communications concerning your experience with AA Recovery Solutions. Your feedback is important, and we appreciate you bringing this matter to our attention. AA Recovery Solutions takes consumer concerns/complaints seriously and is committed to maintaining the highest standards of professionalism and customer service in our debt collection efforts. After reviewing this matter, it does appear that no information was given or solicited for this file. However, we do acknowledge that you wish to have this account Cease and Desisted. The account has been placed under Cease and Desist and AA Recovery Solutions will no longer attempt any communication on this file going forward. 

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AA Recovery contacted me in Jan. **** are calling me and my family treating legal actions and escalating matters to court! **** do not have permission to contact my family! It is a breach of privacy. A cease and desist has been mailed. No information is ever provided only files

  Business Response

  Date: 02/05/2025

  Thank you for bringing this matter to our attention. We acknowledge your Cease and Desist on this matter. The file has been placed under Cease and Desist and you will no longer receive any communication for AA Recovery Solutions. 

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Paxtyn ******

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is engaging in harassment and if not outright abusive, the language is certainly deceptive when aware it cannot lawfully bring such action for time-barred debts. I answered the call because I thought it was a timeshare company. I dont typically answer unknown numbers when no msg is left, but I have had a lot of random calls and I had the time to ask to be removed from any list. I truly dont know the source of the alleged debt. The agent, **** (female) spoke really fast and read off a company with a bunch of letters instead of a name. She said it was store credit (without saying a store name) the amount was $100+ and she said it was from 2016. She mentioned a lawyers name then said, unfortunately these types of debts dont ever go away. When I told her I had no knowledge of the debt & even if I had incurred the dubious debt, the date she provided was well over the 7 years for which it could be collected so I want my name removed from their call list. **** replied that they had confirmed my last 4 of my SSN, the acct was mine (it isnt) so she wasnt going to argue with me and she would list it as a direct refusal to pay. She then said Im going to end the call. I repeated that I do not owe or acknowledge the debt so I didnt not want to be contacted, but she just hung up. I called back. A different agent, a man this time, answered and when I asked to speak to a supervisor to explain the call that **** just ended, he hung up too. I placed one more call to confirm the name of the company (b/c I was hearing only an abbreviation) in order to make this complaint. I want to be removed from their contact list and not transferred/sold to another company to harass me further. I believe the company needs to train its agents in fair practice according to the Fair Debt Collection Practices Act.I plan to address this complaint to the ********** as well.

  Business Response

  Date: 01/24/2025

  Thank you for bringing this matter to our attention. We understand that you are disputing the validity of this account, we have put the account under Disputed status which will end any type of collection efforts/calls from our company. AA Recovery Solutions takes consumer concerns/complaints seriously and is committed to maintaining the highest standards of professionalism and customer service in our debt collection efforts. Please be assured that we will conduct a thorough investigation into the issues you have raised. We will take appropriate actions as necessary to ensure that the representatives adhere to ethical and legal standards that govern our industry; up to and including retraining or if necessary further disciplinary action.  

  Customer Answer

  Date: 01/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a representative for owing a debt. I explained thoroughly that I didn't understand as I was working with a different 3rd party and I then asked what the company was prior to them "owning" my debt and was not given a clear answer. I did not agree to anything, not a payment or settlement. I asked for everything in writing via email. Upon receiving the email of my "debt," the same day, I responded the following day with a debt validation letter to prove this is indeed my debt and also to prove they own this debt. This was sent in reply to the original email to me and I also included their support email, the only other email I have found from their site. Obviously, within this letter included a cease and desist until proof is provided back to me. After a week now, I received a call from their office phone number with an automated person. Nobody answered and the call was dropped. I tried to call back numerous times with no answer. Therefore, they violated my request to cease and desist communications and also have not provided any documents on as requested. I'm asking for this matter to be closed.

  Business Response

  Date: 12/30/2024

  Thank you for bringing this matter to our attention. It appears we did cease communications per your request, so we will no longer attempt any communication on this account, and had requested the media/contract on the account to provide validation. We have received the media that was requested, however since this matter was ceased we are unable to reach out to you to provide those. If you would like to receive those, for your own records, you may reach out via email to *********************************************************.

• Initial Complaint

  Date:12/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been contacting me and sending me threatening messages on my phone about my "social security number." I have no business with this company and have not received anything from AA Recovery in writing about any debt. If so, I would seek validation. They need to stop harassing me via phone unless they can provide something in writing to me that explains their contacting me. That is my right. If they continue to harass me I will seek legal counsel.

  Business Response

  Date: 12/27/2024

  Thank you for bringing this to our attention. We acknowledge that you would like to dispute this and request validation on this file. However, we have received a written Cease and Desist letter from you on 12/19/2024, at this point we have closed the file for contact and will not attempt contact going forward. 

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called me today telling me that I owe a loan from personify. I am a victim of identity theft and have been in talk with personify for months sent proof and everything of the fraud. They then put it in collections and gives it off to another company that contacted me a few weeks ago to know this company telling me the first company sold it to them to collect. I asked for proof of the debt and somewhere to send proof to. I have seen many reviews that this company is very aggressive in how they want to collect pay. I will not give money for a loan i didnt take out. I even spoke to a lawyer and was told even if money was taken out my account to pay off the loan I still can dispute . To be told by the collector that I probably wont win due to pay being taken out to pay the loan off the **** should just pay. Yea leave m e alone I have checked all my credit and they have removed this fraud off my Accra.

  Business Response

  Date: 12/02/2024

  Thank you for brining this matter to our attention. AA Recovery Solutions takes consumer concerns/complaints seriously and is committed to maintaining the highest standards of professionalism and customer service in our debt collection efforts. Please be assured that we will conduct a thorough investigation into the issues you have raised. We will take appropriate actions as necessary to ensure that the representatives adhere to ethical and legal standards that govern our industry. The referenced account ********* has been placed under a disputed status with all parties involved notified. You will no longer receive calls from AA Recovery Solutions. 

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company poses as an actual legitimate debt collector, while in fact, they are scammers trying to collect what is commonly referred to as "phantom debt". This company called my cellphone and left a threatening message regarding a "pay day loan" from "**********", that I never took out or agreed to. They used my maiden name, which was odd to begin with. Not only did I not agree to any loan, but payday loans were outlawed in my state of Arizona eight years BEFORE they accused my of taking out said loan. ALSO, even if their accusation was valid (which it's not), the Arizona statute of limitations was passed. From my research, this is a common practice of AA Recovery Solutions, as almost every single complaint against them is identical to mine. I attempted to call the company to come to an amicable resolution to the matter, but have been ignored. I fully believe the company is aware that it's actions violate both State and Federal Law. I need to speak to the company's ATTORNEY or LEGAL REPRESENTATION to resolve this matter at this point. If that does not happen, I will be taking legal action against them as allowed by law.

  Business Response

  Date: 11/27/2024

  Thank you for bringing this matter to our attention. AA Recovery Solutions is a third party debt collection agency which is fully licensed in the state of *******. The referenced account was placed here for our agency to handle collection efforts. We have requested the original contract to validate the account per the consumers request on 11/19/2024. There have been no further communication attempts made from our company since the conversation on 11/19/2024 when the dispute was entered on the file. We have forwarded this claim to the proper channels within our company and counsel has been notified of the claim. 

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22607071
  
  I am rejecting this response because: The company is knowingly and willingly taking part in what is commonly known as "phantom debt collection". Phantom debt collection is illegal in all fifty states, and offer severe penalties to those companies that violate the law. Both my husband and I have made several attempts to resolve this matter with the company, requesting to speak to their legal representation. They have ignored those attempts. We are currently filing cases with the appropriate agencies, and are getting prepared to file with a District Court to recover damages, and to also prevent this company from harming any other consumers. I do not believe the company actually retains any type of legal representation, and has a long track record of default judgements against it after other consumers litigated against it. We are preparing to take legal steps to compel the company to appear in our litigation efforts. 
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 12/04/2024

  Our counsel notified us that they had contacted you. The account is not a "phantom" account as we were able to request the original contract for this, however we recognize that you are disputing the validity of the account. We have closed the account in our system and returned it back as a disputed account. At this point, **** is considering this matter closed.

  Customer Answer

  Date: 12/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company's representation has been in contact, and a resolution is being discussed. This BBB complaint can be considered closed.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** is calling about a **** loan they said I took out in 2017, I have never taken a loan like this, first the *** said I owed *******, I again told him I have never taken any loan like that for that amount, and he said it was for interest, I said I would like to check this as I have never heard of ZOCA before, than I was sent an email and text that it is *******, and I could pay half of this, there is no info on this regarding any info from 2017, I requested a validation of debt and was told you have all the documentation, I have nothing regarding this, after looking up this company and **** loans, I see this is a tribal company that is illegal in *******, there are class action suits against this company and they are trying to extort money from me on an so called loan from 2017 that they wont even provide a validation letter. They have threatened me with legal action, and threatening my credit reports, I want this to stop immediately.

  Business Response

  Date: 11/20/2024

  Thank you for making us aware of this matter. We have closed the account in our system, you will no longer receive any communication from our office. Please be assured that we will conduct a thorough investigation into the issues you have raised. We will take appropriate actions as necessary to ensure that the representatives adhere to ethical and legal standards that govern our industry. Thank you again for bringing this matter to our attention, and we appreciate your understanding as we work diligently to address the concerns you have raised. 

  Customer Answer

  Date: 11/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******