ComplaintsforFlorida Dental Centers

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had dental work done at florida dental centers was told everything was covered under my delta dental except for the two patients I made after the procedure then in May I received a bill for $840.00 which at this time they tell me the oral Surgeon doesn't accept my coverage I fell they should have informed me ahead of the procedure which they did not I would have asked if there was an oral surgeon in the office who accepted my coverage if not I would have found one who did hence why the information was keeled from me

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to florida dental to have dental work done i was offerd two options for an upper denture , i chose the more exspensive plan called the ellite, witch included a temporary uper dentuer and a permanent upper deture witch i paid in full 1,200 and sum odd dollars, so time has passed and when i made my apt and went in today i was told that its been to long and id have to pay somthing to for my permanent denture...i was never given a time frame or deadline and nor have i received any messeges or letters stateting i worldnot be able to get my permanent denture if i dodnt get it done by a spacific time, needles to say its been almost 4 years and they still have the same plan witch they tryed to sell me again. So i said to the dentist "maam i already purchased the ellite plan" and her response to me was " yea but it was almost four years ago so you have to pay somthing" ..... witch now the ellite plan has went up to 1,500.. im a mother of 3boys and do live from paycheck to paycheck and do not have an extra $1,500 to pay for a denture that ive already paid for once . Please i just really need my prmanent denture that i payed for .
  

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had a blow to my jaw in a fall which resulted in 2 crowns coming off. I have Delt Dental insurance from my Medicare Advantage and Florida Dental Centers in a approved provider. I call Florida dental centers and was given a $74.00 per tooth estimate by *****. I called Delta Dental to see if the services were covered they stated they were not. I went into Florida Dental centers 9/11/2023 to have the teeth recemented. I was given a printed financial statement of 2 crowns re-seeted and one x ray. I was also given an estimate of an UPCOMING appointment estimate. The crown work and 1 bite wing x-ray totaled $200.00 on the estimate. The upcoming future work was an additional over $200.00 When I went to check out and pay the $200.00 ***** stated my portion was entirely covered. The estimate had all 0 next to the work both present and future. I then received a denial of coverage notice in the mail from Baycare plus stating the work was not covered by Delta Dental. Florida Dental centers had placed the future work on the current work charge. I was billed for 2 exams and 7 x rays!! I called Florida Dental centers and spoke with very unprofessional Mandy who refused to put ***** on the phone to discuss the denial, then she stated I had signed the financial responsibility form so I was obligated to pay the $400.00 charge my portion was first she stated $144.00 then she changed this $158.00. Florida Dental center fraudulently billed my Medicare Advantage provider Delta Dental for TWO examinations and 7 x rays including all the FUTURE work in the bill. I then called Florida Dental Centers corporate and was told a regional person would contact me after examining the date of service and all the issues and concerns with the Ulmerton branch and Mandy the center manager. 14 days later with no call I am now being told the person I spoke with at Florida Dental Centers resigned and no one has addressed my issues and overpayment. I am owed money for this date of service. The Florida dental center on Ulmerton Road has up coded and overbilled and falsely explained procedures. In addition the corporate office has not looked into the 9/11/2023 date of service its charges and services as they stated they would. This will also affect the amount of future work I am entitled to a different dental provider. The codes placed for services NOT rendered prevent me from actually obtaining those services they now look like duplications. This date of service needs to be examined the bill pulled from Delta Dental the unrendered services removed and the money refunded This needs to be resovled I am owed money for services not rendered not rendered and I have filled a grievance with my Medicare agains Florida Dental Centers.

  Business response

  10/31/2023

  My name is *****, I am the Florida Dental Centers Pinellas Park Office Manager. I have contacted the patient and gone over the account with her and explained the services that were rendered. Her and I have agreed that she will switch to the Pinellas Park location and continue her serves with Florida Dental Centers, just not the Largo office. As far as the charges on the patients account, she has paid them. She was a little confused as to what was charged out and we have discussed that and she understands now! I have spoke with my regional manager and the Largo Office Manager is being handled accordingly. But Ms. ***** and I have established a good relationship and have agreed we are the better fit for her! 

  Thank you 

  Customer response

  11/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  01/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been going to Florida Dental Centers for a few years now and have been very pleased with the variety of services I've received over the years. In the last couple of years I have been going through the lengthy process of getting a tooth implant. I paid the money, went through the entire process with ************, followed his instructions etc. I received the implant and completed the process. Unfortunately after a few months with my beautiful new tooth, the implant failed and the entire implant was removed. We tried again, the doctor attempted to put the implant back into my mouth and determined I was not a good candidate for an implant(yet he didn't notice that the first time he placed the implant ? He seemed nervous and unsure during the 2nd process) I understand that there's no guarantee that the implant would be successful. However, I paid for the items that were to be placed in my mouth, and there is nothing in my mouth at this time. I requested a refund for the items that I paid for that I no longer have and was advised I can get a $500 credit towards a partial. This is unacceptable to me because I now wish to go elsewhere for my dental needs, and I paid for an implant.I understand that there's no compensation for the doctor's ***** x rays, consults etc. I attempted to recover a portion of the money owed to me but was refused and told to contact their corporate office. I did so, I have received no response back. Interesting, I always made my appointments on ***** did everything I was suppose to do, one would think that a business would at least have the decency to respond to me. but nothing. This was my hard earned money that they took, and I have nothing to show for thousands of dollars.***************************

  Business response

  01/19/2023

  Florida Dental Centers takes patient complaints and grievances very seriously and works hard to arrive at an equitable solution. We have discussed the situation with **************** and have resolved the matter to the patients satisfaction.

  Customer response

  02/14/2023

   
  Complaint: 18710097
  
  I am rejecting this response because:
  

  I am unable to respond on the messages you send.  I was told I would be refunded but never was.

  
  Sincerely,
  
  ***************************

  Business response

  02/14/2023

  Earlier this month, a check for the agreed upon amount between the two parties was sent to ****************, and the check cleared our bank (was cashed) 4 days after it was issued.

• Initial Complaint

  05/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  See attached photos for full description of what occurred

  Business response

  05/24/2022

  Business Response /* (1000, 6, 2022/05/04) */ Ms. *********: Your complaint, for some reason, was filed against our company: "FLORIDA Dental Centers". Our practice locations are ONLY located in the Tampa Bay area of Florida, specifically, Pinellas and Manatee Counties, which are *not* in the vicinity of Pensacola FL. Subsequently, we do *not* have a dentist with the name "Stamitoles". Please kindly remove your complaint from us and report it against the correct dental practice. Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩