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Business Profile

Electrician

J.A. Electrical Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Electrical panel and all connections throughout the house were supposedly updated and signed off by JA Electrical services in March 2023 prior to my purchase of the home. However, on Christmas Eve 2023, we smelled burning in my sons room and quickly realized that the electrical panel; which is in his closet & not to code; was smoking. We then lost power throughout the house. I suppose by luck, the wires that were causing the issue - ***************** together by wire not and correct connectors - burned enough to separate within the panel. My family; including 3 young ************ were without power for the next several days, including Christmas eve and Christmas day.There are several other electrical items throughout the home that do not meet code, as this work was done without proper permitting, which we found out after moving in.

    Business Response

    Date: 01/23/2024

    At the time of our inspection. All alumicon connections were tight in panel. Aluminum wire is unpredictable and unreliable. And we can not be held accountable for aluminum wires. 

    Customer Answer

    Date: 01/24/2024

     
    Complaint: 21185480

    I am rejecting this response because:

    The work they performed was done after home inspection and after all other work was completed. nobody else touched the panel.  They were hired for this very specific issue, to install proper connections on ALL necessary wires, they did not do so.


    Sincerely,

    *************************

    Business Response

    Date: 01/25/2024

    We were hired to check existing connections on existing alumicon connections. This was done in march of 2023. We dont use wire nuts on copper to aluminum connections. We use purple aluminum blocks. How do we know there wasnt anyone in panel after our job completed. Also what circuit was this related too? 

    Customer Answer

    Date: 01/26/2024

     
    Complaint: 21185480

    I am rejecting this response because: Once again, JA was brought in to ensure that ALL connections in the panel were up to code and we received notifications from them stating such.  However, they missed a connection, which caused the issue. 

    Sincerely,

    *************************

J.A. Electrical Services, LLC is NOT a BBB Accredited Business.

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