Complaints
This profile includes complaints for Red Royal Electric, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11/3 & 11/7Customer Answer
Date: 11/08/2023
Last Nov 3 I asked the help of Red Royal to find the issue in my house. The issue was the entire lights are flickering and most of the appliances are losing power but turning on. They told me that there is a service call and I agreed to pay. They went to my house and do some inspections and told me the solution is to have a dedicated line for the microwave and dedicated line for the dishwasher and see if it will fix the issue. I was quoted another option which the electrician said the better option, was to change the entire panel. I agree to both and took their service for the dedicated line. I agree and asked for thier service knowing they are the expert and used their services 3 times already.
install day Nov 7, I asked the electrician if the recommended solution was the correct diagnosis to my issue and he said yes. So I let him proceed with the job. But during some preliminary testing he told me to call *********** after he finish his job. Right there I knew something is going on. So I called **** and let them know the issue and said that they will send a lineman that day. 6 hours later the red royal electric was still working the Duke ******* came and went to the back and looked at their pole and determined right away that the issue was on their side. So the red royal electrician took advantage of my ignorance about electrical and convinced me that the dedicated line and panel replace was the solution. It frustrates me because they are the expert and even I go to both option the issue will not be fixed as the issue is with ****. What if the Duke lineman did not come that day then I was already scammed. Now I ave a moral obligation to prevent this from happening to other people here in ******* especially the senior citizen. What frustrates me is I used thier services for 3 times and this is how they will treat a loyal customer? It is hard explaining in email but if you like to call and explain it better you can reach me at ************
Business Response
Date: 11/10/2023
Hello. We spoke to ************************** several times and apologized for the misunderstanding and error ************** made. We have fully refunded him for this service. We also sent one of our Service Managers to his home right away to further rectify this issue. We followed up to ensure he did in fact receive his refund and him and his wife confirmed they did receive it.Customer Answer
Date: 11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Initial Complaint
Date:04/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
2 years and 4 months ago I hired the company to install 5 ceiling fan boxes. Last week one of the ceiling fan box installations failed and the box fell through the ceiling. I contacted the company to come for a repair. The tech came out and said that the installation was definitely performed incorrectly but it was 4 months outside their warranty window so I would have to pay for the repair out of pocket. The tech also agreed that he has never seen an installation fail and that the tech that did the original work had been fired for other issues. Despite this he refused to take care of the issue free of charge. Additional background information: when the initial installation was performed one of their techs put his foot through my ceiling. They sent a repair person to fix the damage but it was never fixed to my satisfaction. The company continued to slow walk the issue to the point that I was over dealing with them. Also 3 of the 5 boxes were installed to low and they had to come back a second time and reinstall them. One of these was the box that failed later and fell through the ceiling.Business Response
Date: 04/21/2023
We take pride in our work and customer satisfaction as is evidenced by our reviews. Once we were made aware of this situation, we refunded the customer and had a professional repair his ceiling. He stated he was impressed and would do business with us again. We are pleased we were able to resolve this issue quickly for him.
Customer Answer
Date: 04/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business went above and beyond to rectify the situation.
Sincerely,
***************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.