Fire Damage Restoration
Servpro of Largo, NE St Petersburg, & SeminoleComplaints
This profile includes complaints for Servpro of Largo, NE St Petersburg, & Seminole's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Friday January 21, 2022, I contracted with ServPro of Largo to do water extraction, mold mitigation, and reconstruction to affected areas of a water leak that occurred in December 2021. The reconstruction consisted of drywall replacement, floor covering replacement, and painting. The original estimate was for $26978.64. ServPro required half payment to start the project. I paid $13489.32 and ServPro started the project on February 7, 2022. We eliminated some of the line item repairs because they were not covered by insurance. The new estimate was now $23,226.41. The project was finished on February 17, 2022. In general ServPro of Largo did a really good job, and we were pleased. Where we were not pleased is regarding billing and collection tactics, which we found to be very unethical. On Friday, March 11th I gave 2 insurance checks to Project Manager Rob G. The checks totaled $10,469.04. I had previously paid $13489.32. In all, including the 2 insurance checks, I have paid ServPro a grand total of $23,958.36. Project Manager Rob G. accepted the checks and told me that we were square, I owed no more money. I thanked him for his excellent service. He said that he hoped to never have to see me again, meaning no more water problems. We shook hands and that was it, so I thought. On April 14, 2022, Rob G. called me to inform me that we owed more money to ServPro of Largo. I reminded him that he had told me on March 11th that we were square. I told him that it appeared that ServPro accepted what the insurance company provided like most repair companies do. He said that this was not the case, and he would turn it over to Greenway Enterprises Inc., the owners of this particular ServPro franchise. I received no bills or phone calls from ServPro until May 17th. I received notice of a lien on my property for a whopping $22,171.63. According to their figures the project lasting 10 days for a 970 sq ft condo totaled $46,129.99.Billing & collection is unethical.
Business Response
Date: 08/30/2022
Business Response /* (1000, 7, 2022/08/08) */ We have reached an agreed settlement with the client to both parties satisfaction. Consumer Response /* (3000, 9, 2022/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) As soon as I receive the agreed upon adjustment from ServPro of Largo I will accept their response. *** ******** August 21, 2022 Consumer Response /* (2000, 12, 2022/08/30) */ I have accepted the latest response, received today from ServPro of Largo, Florida. *** ******** August 30, 2022
Servpro of Largo, NE St Petersburg, & Seminole is BBB Accredited.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.