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          Master Restoration and Damage Repair, LLC has 1 locations, listed below.

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            Business ProfileMaster Restoration and Damage Repair, LLC

            Fire and Water Damage Restoration
            BBB accredited business

            Contact Information

            1055 N Hercules Ave

            Clearwater, FL 33765-1917

            Get Directions
            Visit Website
            (727) 433-1474

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            Customer Reviews

            2/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/7/2010

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company provides 24-hour emergency restoration services to commercial and residential properties for flood damage including water extraction and drying, fire and smoke damage, mold remediation, and carpet, upholstery, tile, and grout cleaning.

            Business Details

            Location of This Business
            1055 N Hercules Ave, Clearwater, FL 33765-1917
            BBB File Opened:
            4/21/2010
            Years in Business:
            15
            Business Started:
            4/20/2009
            Business Incorporated:
            4/20/2009
            Accredited Since:
            5/7/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of MRSR900 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 7/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CRC1331663 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of C-11139 for this business, issued by Pinellas County Construction License Board

            These agencies may include:

            Pinellas County Construction License Board

            7887 Bryan Dairy Road Suite 133

            Largo FL 33777

            (727) 582-3100

            https://www.pcclb.com

            BBB records show a license number of RB29003666 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2025.

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Master Restoration
            Business Management
            • Mr. Jarrett Dixon, Managing Member
            Contact Information

            Principal

            • Mr. Jarrett Dixon, Managing Member

            Customer Contact

            • Mr. Jarrett Dixon, Managing Member
            • Ms. Whitney Dixon, Managing Member
            • Mr. Brian Lenker, Controller
            • Mr. John Hoyt, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (727) 614-9701
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/05/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Master Restoration came in and performed work for me and then did not submit documentation for my insurance company until I asked multiple times. Not only did it take a while for them to submit the documents, but once they were submitted, they "incorrectly" classified the work done (according to them) as Mold remediation without performing a mold test, so my insurance would not cover the work performed. While waiting to resolve their payment, my insurance company began paying for the repairs where my $1,000 deductible was taken out. This surprised me seeing how when the work began I asked Master Restoration and said I had to give them my declaration page so they could charge me my deductible. They ended up charging me $1,600 instead and now I am trying to get that money back and constantly have been ignored. They sent an invoice to my insurance company, after I requested it, and labeled it AGAIN as mold remediation payment, which is not what I was told the payment was for. Yesterday I get a call from their office threatening to put a lien on my house for lack of payment, from a person I had not worked with. This is about the 8th person now I have worked with on this project. Not only have I been trying to get them paid from my insurance, which they are the one causing issues there, but in general their site claims in multiple places that if your claim is denied they will not charge you. So why would I have a lean if a decision has not even been finalized and if so I should not be charged since the claim was denied and due to their fault? They also are doing some shady business in the charges on their invoicing where charges are for "after hours" when they were never working at my place after hours. Along with the threat of lien I made them aware that invoices have never once been sent to me, only the ones I saw because my insurance sent me them. How am I supposed to pay if I never got sent a bill? NEVER USE THIS COMPANY! THEY DON'T EVEN HELP WITH REPAIRS!
            Read More
            Read 9 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Alberto M

            04/06/2023

            I've been working with Master Restoration for the repair of 2 small condos and a common area at our location in Belleview Gulf condos. Their Supervisor Nick T continues to make false promises of completion but Since November 2022 to April 2023 we have seen little to no progress. MR told me that the job was going to be completed by no later than the first week of January 2023 and here I am writing this review. The contract with Master Restoration was signed on 6/16/2022 with a promise of completion of 3 months. Here we are almost a year later, and they have not completed the job they signed up to complete. I'm verry disappointed with the lack of communication, false promises, one excuse after the other. I do not understand how the BBB can give such a company an A+ rating when clearly this company does not perform to expectation. I need my units completed, and I need the BBB to do something about this company.


            Read 3 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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