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Business Profile

Healthcare Management

BayCare Health System, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Management.

Important information

  • Customer Complaint:
    BBB was advised this location does NOT handle complaints for all of BayCare locations, and that consumers are to contact the locations directly.

    For questions or concerns, please contact the hospital directly, or you may file a BBB complaint directly with the location you visited.

Complaints

This profile includes complaints for BayCare Health System, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BayCare Health System, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/01/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went for a routine annual checkup on March 15, of 2021 to Dr. ********* with Bay Care. I have done this type of annual check for past several years with no Issues. On December 20, 2021 I received an electronic Bill of $126.61 from Bay Care for my checkup on March 15, 2021. I have talked to ******** who handles ************************** services at least four times. They tell me Bay Care have charged me for two visits in one day and insurance covers only one of them. I emailed Baycare and called, the only explanation that I have received via email was on Jan, 17, 2021 and I quote "Your visit went outside of the scope of annual visit causing two separate office visit charges. For additional information regarding the visit we suggest you reach out to the doctor's office." The Billing department of Baycare and my insurance company (********) have tries several times to find out more by initializing calls to office. The office manager who is responsible for billing have not return any of our calls. My insurance should covers routine annual checkup as it has for many years and Doctor did not do anything extra. My bill has gone to collection agency and I am forced to pay, but I need to rectify this issue and get back what I am being forced to pay unjustly. This is unfair and false advertisement from both Bay Care and Humana who promise something and deliver another. I have tried numerous calls to Bay Care billing office and ******** who handles ************************** services with no avail.

      Business Response

      Date: 07/13/2022

      Business Response /* (1000, 10, 2022/06/29) */ BayCare response We realize that mistakes can, and do happen, and they can only be rectified when someone takes the time point out a possible error. We appreciate both Mr. D. and the Better Business Bureau for taking the time to bring this concern to our attention. In reviewing this visit, the physician charged for an office visit as well as the annual visit, this typically occurs when you discuss anything outside of the scope of a preventative exam, for example if you discussed any new issues, you are having or if the physician refilled a prescription for you. We have also reviewed the explanation of benefits from Mr. D. insurance and found that a portion of the claim was being denied incorrectly. We contacted Humana and they have offered to send the claim back for manual review. If we can be of any other assistance in this matter, please do not hesitate to contact us. Sincerely,

    BayCare Health System, Inc. is NOT a BBB Accredited Business.

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