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Business Profile

Identity Theft Protection

Locked I.D., LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Identity Theft Protection.

Complaints

This profile includes complaints for Locked I.D., LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Locked I.D., LLC has 2 locations, listed below.

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    • Locked I.D., LLC

      2655 Ulmerton Rd Ste 121 Clearwater, FL 33762

    • Locked I.D., LLC

      5401 Bayou Grande Blvd NE Saint Petersburg, FL 33703-1811

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the mail I received a card saying Call this number for 100$ gift card . Ive done so 5 times with different directions . Took my personal info to have money deposited . Every call with diff directions. I ask questions n am hung up on I guess . Talked rude to n heard automated offer which I dont want but suspect I was enrolled n or having my identity stollen . I gave no .money n the routing account # given was on card that hasnt been activated . Im concerned with outcome of which I dont know n need help for myself n to let others know this is a scam even tho I was told it was not ,

      Business Response

      Date: 12/23/2024

      Hi ******* *****,

      As per your request, your account has been canceled under the cancellation number #****** since 12/05/2024, and the amount that was charged to you have been refunded. There will be no further charges to your account.

      These is not a fraudulent account, according to our records, the service has been provided as requested on the call received on Wednesday November 27th, at 10:06:11 AM, from number **************. The $100 in rewards were added at the time. We regret your bad experience with us. We appreciate your feedback on this matter,as this is not the way we do business.

      Please feel free to contact us at ************ if you have any questions.

      Sincerely,
      Customer Support Team

    • Initial Complaint

      Date:09/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is affiliated with Club Save LLC. I was a victim of identity theft. Of the eleven fraudulent transactions in dispute. This is a company listed with a transaction in dispute to my account. Along with the other vendors listed in dispute they all have Club Save LLC in common. Who is under investigation with multiple complaints against. Locked Id LLC is a shell to hide behind and a fraudulent business used in the criminal activity of Club Save LLC. Financial records can be requested if needed.

      Business Response

      Date: 09/25/2023

      Dear ***************************,

      As per your request your account has been canceled. Upon checking on our records, all was done correctly; we did provide the service as requested.

      Be advised that no charges will be made in the future.If you have any questions, you may call us at **************.

      As for the refund; they have been processed already. You can expect the full amount to be back on your card, in the next 5 to 7 business days.

      Sincerely,
      Customer Care
      **************

    Locked I.D., LLC is NOT a BBB Accredited Business.

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