Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Landscape Design

TERRANOVA LANDSCAPES AND DESIGNS INC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Design.

Reviews

Star rating
10 word minimum.

You can use up to 2000 characters

Before you can leave a review on bbb.org,

you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

Provide Your Information to Leave a Review

Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

This is automatically determined using your first name and first initial of your last name.
How would you like to confirm your review?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Verify your phone number

Enter the 6 digit code sent to the phone number ending in undefined

If you have not received a code within 2 minutes, you can re-send it.

9 Customer Reviews

Sort By
  • Date
  • Highest Rating
  • Lowest Rating
  • Review from Izzy K

    1 star

    02/28/2024

    The worst business experience Ever, Ever terrible work and reliability a 90-day construction turned into 7 months with damages. still fixing the work Mike and his so-called team performed this job was bided at over $90,000 dollars and i have put over 25k in this job to complete. they hold No license as a general contractor. they use unlicensed subs in most cases to get the work done. stay far away from anyone related to this Clearwater, Largo Fl. company or Mike L*** Scam artist.... but not a good one also see his judgments against him and his bankruptcy filings, many names. I had to correct almost every piece of his work with licensed contractors. All are welcome to contact me.
  • Review from Juan C

    5 stars

    12/20/2023

    They layed down some beautiful pavers for my home. Great guys and was a great experience
  • Review from Jeff S

    5 stars

    12/19/2023

    I had a wonderful experience working with the owner and his crew on my property in **************. They got the job done quick, well, and within my budget.
  • Review from Ja C

    5 stars

    12/18/2023

    Great people to work with and great to get along with awesome colleagues
  • Review from Quinton R

    5 stars

    12/14/2023

    Great local company that goes above and beyond to meet customer needs. Highly recommend working with them as they were through in their answers to questions and concerns throughout the project. They suggested alternative solutions I hadnt even had the time to consider thinking of.
  • Review from Izzy K

    1 star

    12/09/2023

    I agree owners are scammers BEWARE…I am a very dissatisfied customer. This co. holds no GC. LICENSE They use other companies license. Very fraudulent They left the job unfinished and have been paid 90% they have failed multiple inspections And pasco county Florida inspector has failed them also. They have left a job over three weeks ago with minimal communication, except for the following line “Thank you for letting us know. We will get back to you as soon as possible.” I’ve spoken with two of the owners, both very unreliable both of them speak exactly opposite of each other. They have no employees but one and they say they have many. They also say they’ve been doing this for 40 years and not one sub that came through to my house has continued to work for them, some subs were not paid, and I had to take it out of my own pocket to compensate the subcontractors for nonpayment. this contractor caused sufficient damage and left me hanging with an unfinished job on my property worth over $100,000 I will be filing complaints with the departments and agencies that are necessary, and I am filing a suit for damages on my property I would never Use this company. BEWARE Consumers welcome to contact me at *************** I wish I could send pictures cause I have tons of them

    TERRANOVA LANDSCAPES AND DESIGNS INC Response

    12/14/2023

    We acknowledge that both parties encountered challenges along the way.

    It is essential to highlight that effective communication and collaboration are integral to the success of any project. Regrettably, the project faced difficulties, not due to any lack of willingness on our part but, in part, due to the challenges created by the verbal abuse directed at our staff, subcontractors, and others involved in the project.

    Maintaining a respectful and collaborative atmosphere is crucial to achieving a positive outcome for all parties involved. Unfortunately, the verbal aggression and bullying directed towards our team members hindered the smooth progress of the project. Such behavior is contrary to the principles of professionalism and respect that we strive to uphold.

    As a licensed general contractor with a track record of successfully pulling permits weekly and completing $1.5 million worth of projects in the past year, we pride ourselves on delivering quality service to satisfied customers.

    Regarding the financial aspect, our records indicate you have an outstanding balance of $36,664.40 as of October 2023, meaning that you have paid 69% not 90% as you have stated, since your contract was for $118,503.83. It's important to note that we accommodated change orders totaling $26,804.23 throughout the course of the project. This helps to demonstrate our flexibility in adapting to your evolving project. We are committed to addressing this matter promptly and working with you to reach a fair resolution.

    Thank you for your understanding, and we look forward to the opportunity to resolve these issues amicably.

    Sincerely,

    *******************

    Customer Response

    12/14/2023

    Out right lies. The balance after I paid the subs because of their non ability to some subs. Some walked off the job some were fired. I had to hire additional subs to complete the poor work and unfinished jobs. This is why they have an F rating with the BBB. They con artist 100% and some of the subs. I spoke to felt the same way and will never work for them again. Their lack of communication is terrible along with their rudeness in text and telephone.

    TERRANOVA LANDSCAPES AND DESIGNS INC Response

    12/14/2023

    We appreciate your continued communication, and we understand your frustration with the project. To address the concerns you've raised and ensure a fair resolution, we have engaged legal representation.
    It's important to note that, per the terms of our contract that you agreed to, engaging independent subcontractors is not within the agreed scope of the project. Our legal team will work diligently to navigate this matter.
    It seems that you are not open to discussing this in a constructive and respectful manner, despite our sincere efforts to address your concerns. We remain open to dialogue and encourage you to reach out to our attorney or provide a suitable point of contact for coordination.
    Thank you for your understanding as we work towards a resolution.

    Customer Response

    12/14/2023

    Part two of my responses that we have hired an attorney to handle this as December 6 2023 They never consider the over priced pieces that they forgot to subtract they double dip on a couple things like sod and a few other things thinking people may not see it but when we realize it its three to $6000 more.

    TERRANOVA LANDSCAPES AND DESIGNS INC Response

    12/14/2023

    Thank you for providing additional details regarding the pricing concerns. We've conducted a thorough review of your contract, specifically regarding the sod installation.
    Our records indicate that the initial proposal outlined the required amount of sod, and post-installation, we credited your account for any difference between the actual and proposed quantities. We acknowledge that there was a discrepancy in the contract description of the sod requested, but the correct amount was credited to your total.

    TERRANOVA LANDSCAPES AND DESIGNS INC Response

    12/14/2023

    Thank you for providing additional details regarding the pricing concerns. We've conducted a thorough review of your contract, specifically regarding the sod installation.
    Our records indicate that the initial proposal outlined the required amount of sod, and post-installation, we credited your account for any difference between the actual and proposed quantities. We acknowledge that there was a discrepancy in the contract description of the sod requested, but the correct amount was credited to your total.
  • Review from Oksana S

    5 stars

    11/08/2023

    Just finished working with **** ahead of the winter season and he was an absolute pleasure to work with. When I had any questions he was always there to help me understand my options and always came up with the best solution to fit my needs. I will be working with him exclusively moving forward and recommended him to all my friends in the neighborhood.
  • Review from Sam H

    5 stars

    08/14/2023

    **** received work over the years through Terra Nova and I am happy to leave a good review. Honest and good folks who go the extra mile.
  • Review from Sepideh E

    1 star

    03/02/2023

    We paid $1863.90 deposit for only pavements and iron rail enclosure and after few months they gave a rendering of a botanical garden which we had not requested and then gave a proposal of over $180k stating that $900 would be credited from the deposit. We requested for refund and was declined. Nothing was done and we have nothing in our hands. No measurement was done and we have no idea how they give proposals without actual measurements. We did not have our construction additions to our house even started as we had just hired the architecture to draw the plan and they had referred us to him.

    TERRANOVA LANDSCAPES AND DESIGNS INC Response

    03/20/2023

    Thank you for your review.  I have reviewed your file.  As per your contact you paid $1863.90 for a 3D design.  The contract explains you would receive a 50% credit should you decide to hire us to do the actual work.  You opted not to move forward with  our company and so there would be no such credit.  You signed the contract and you signed that you were satisfied with the design.  Once we quoted the job we never heard back from you and it's my understanding two different employees attempted to reach out to you quite a few times. 

    Please feel free to reach out to me at 818-665-5133 should you  have any further questions about the contract you signed.  

    Thank you, 

    Lorie C

    Finance Director


BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.