Reviews

Review Details

• Review fromLindsay T

  Date: 03/21/2025

  1 star
  I just went through the Medicaid renewal process in ******** for my grandmother, who was in a nursing home. I submitted paperwork for an entire year. They kept assigning me a new case worker every few months. I would then have to resubmit all the paperwork again. I received an email on November 22nd 2024 telling me that her application had been approved. My grandmother passed away in February. The nursing home then let me know that my grandmother had actually not been approved and was without Medicaid coverage from December 2024 until her passing. The nursing home was left with an almost $70k balance that not payed. I was told by the nursing home admin that, the family is not held responsible for this balance and the nursing home would have to absorb the balance. I was also told there were 8 other patients at that nursing home with the same situation.

• Review fromSusan Q

  Date: 11/26/2024

  1 star
  I was referred to this company by the nursing home my mother is at. ***** W was so rude! I had to stop working with her due to the her demeaning tone and comments that were made during our interaction! They should not be working with people who need assistance or are in stressful situations! Very rude!

• Review fromStephanie P

  Date: 11/07/2024

  5 stars
  Great company and owners, always looking out for thier employees

• Review fromRonald H

  Date: 07/23/2024

  1 star
  Be very careful before selecting this corporation. My interaction is not as severe as some reviews, but we have dealt with at least 6 representatives in the past 18 months. My mother-in-law did get approved finally, with delays on the part of the state of Texas. However, after having some problems with our facility's business office, I contacted an MDR representative to give them a head's up. The response I received was pleasant but was told that MDR no longer contracts with Dynasty Healthcare and that the local facility would be representing my MIL in the future. Why did I pay the amount of money I did just to be told that they can't service our account any longer because they don't have a contract with the facility. That contract was between MDR and the resident, not the facility. I'm pretty sure I won't see any money returned because of their being dropped by the Healthcare group.

• Review fromStephanie C

  Date: 07/01/2024

  1 star

  Stephanie C

  Date: 07/01/2024

  not having good experience dealing with Surrey Place in Live Oak, FL and MDR, same issues as others stated in reviews...never dealing with same processor. I have provided everything they asked including spreadsheets summarizing and with attached labeled numbered receipts. They said we cant go through 70 pages! Crazy. I think the company's responses to these complaints speaks volumes as they seem only to deflect, blame the client and not even once said they would make it right.
  
  
  

  Medicaid Done Right, LLC

  Date: 07/11/2024

  MDR contracts with skilled nursing facilities to help screen their patients for possible Medicaid eligibility.  If a patient appoints MDR as their authorized representative (in accordance with applicable Federal Regulation), MDR helps collect financial documents which are required by the State to determine Medicaid eligibility.  These financial documents such as bank statements, are required to be submitted by MDR to the State’s case workers.  It is not uncommon for these case workers to ask follow up questions and require additional documents or explanations based on their review of the transactions reflected by the bank statements.  This is what happened in this case.  The requests were made by the case worker, not MDR.  MDR was trying to get the Medicaid application approved and in order to do this, it was necessary to obtain answers to the questions raised by the case worker.  The fact that a case worker asks about transactions does not mean that the case worker is accusing anyone of anything.  They are just trying to make sure that they make an eligibility determination which is in accordance with the regulations set forth in the State’s Medicaid Manual.   If there was some confusion or misunderstanding or not enough communication to Ms. ******, about why this information was needed, MDR apologizes for that.  MDR's Best Practice is to work with you and your loved one as a team, with a Territory Manager in the field and a Processor in our corporate office. These are the only MDR employees you should have been in contact with. We cannot control or direct the degree of involvement which a nursing facility’s Business Office Manager (BOM) might decide to take in a given case.  It appears that the BOM may have thought that submitting voluminous documents to the State was not allowed.  However, this is not correct.  The State has no limit on the amount of information that can be submitted.  Also, while we are required to provide the State with verification of whatever transactions they ask MDR about, this may not necessarily complete their request and so MDR must continue working with the State’s Case Worker on a request until the Case Worker is satisfied and makes an eligibility determination. MDR has obtained over 80,000 Medicaid approvals since 2012 and we will continue to work with you to obtain the approval for your mother as well.

• Review fromW. M.

  Date: 04/09/2024

  1 star

  W. M.

  Date: 04/09/2024

  MDR had represented my dad for over 2 years. At the start we never spoke to the same caseworker twice. We provided 20 yrs of bank statements for proof on a property transfer. And we would be contacted periodically for different documents. Fast forward until September ***************************************************************************** to the application process. I learned through an appeals hearing that MDR never provided the bank statements that we had provided to them to our ********** of ****** Services. Also learned from ********** of ****** Services that they were withdrawing from my dad's case on 12/23. I continued my dad's case myself and accomplished in 5 months what MDR couldn't accomplish in over 2 years. The problem now is my dad has a $188,000 bill due to Medicade done Rights incompetence. The Nursing facility recommended using them so they should share some of the responsibility.

  Medicaid Done Right, LLC

  Date: 04/16/2024

  MDR worked diligently on this file throughout the time of MDRs engagement.  Whether a persons Medicaid application gets approved depends on the financial eligibility established by the applicant being in compliance with the States Medicaid Regulations.  In this case,there were two transfers of real estate which predated any involvement of MDR during the States five-year lookback period of asset transfers.  The State looks back in time at financial transactions to determine Medicaid eligibility and is very strict in its review. The State imposed a penalty when determining Medicaid eligibility because the transfers were for less than fair market value and the family was unable to provide information satisfactory to the State to overcome the presumption that a penalty should be imposed.  As well, the family proved to be difficult to communicate with, there was an additional issue over the transfer of a vehicle and documentation of at least one other transaction.  MDR submitted all bank statements and other information it was able to obtain.  MDR has ample documentation of the facts set forth in this response.  Any appeal must have been made after MDR was no longer involved in the case. Finally, it is MDRs understanding that the family may not have adequately paid the facility during the whole of this time. The issues raised in this Complaint are not the fault of MDR and there is ample documentation to support MDRs position in this matter. 

  W. M.

  Date: 04/17/2024

  First of all you didn't turn over the bank records because they had the proof of payment for the property transfers. And second I recorded all the interactions I had with your employees on the phone and when I would meet them at Premier. Your company's negligence put my dad owing $188,000. ***************** says otherwise on what they received from MDR. Maybe if there hadn't been 5 different caseworkers in the first year of MDR's service the bank records wouldn't have been lost. It's funny that when ***** took over she never said anything about the transfers. She asked about a car and a life insurance policy. I appealed and won with my proof that MDR didn't provide documents they were given. Our agreement with the facility on payment has nothing to do with your service or lack thereof. Obviously he was never thrown out so that's a non issue. I'm sorry your company couldn't handle this and only wants the cases where they can railroad the people to do what's not in their best interest for MDR to get paid by a facility.MDR not being accredited by the BBB says alot about the company. The ** ************************ should be the next to contact you.

• Review fromSteve E

  Date: 12/26/2023

  1 star

  Steve E

  Date: 12/26/2023

  They are trying to trick me now at the assisted living I'm in assign papers I hope I didn't sign too much

  Medicaid Done Right, LLC

  Date: 12/27/2023

  I am sorry to hear this. I believe you should talk to a supervisor/manager at your facility. I think there is some confusion as we do not service the assisted living community.

• Review fromBrennan W

  Date: 09/27/2023

  1 star

  Brennan W

  Date: 09/27/2023

  Very Unprofessional and if they think there gonna make me pay 349 dollars out of pocket then they can **** off because every year since I was a kid I have never had to pay a single dime they have paid for everything and Im not gonna start now.

  Medicaid Done Right, LLC

  Date: 09/28/2023

  We do not have a client by this name, nor have we ever asked someone to pay any amount of monies. We process applications for patient benefits in nursing homes.

• Review fromJosh G

  Date: 04/05/2023

  1 star
  I paid them 4000 dollars for me to do all the work and my Mom didn't get approved what a scam!!!!