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Business Profile

Medical Supplies

Test Strip Buyers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

This profile includes complaints for Test Strip Buyers's headquarters and its corporate-owned locations. To view all corporate locations, see

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Test Strip Buyers has 3 locations, listed below.

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    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/30/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a box of 100 test strips about 2 weeks ago and they usually pay very quickly. I contacted them several times via email and heard nothing the received a call and they said they lost the package, I would like the money they were supposed to pay me. I handed my shipment directly to a mail carrier and never had a lost package before.

      Business Response

      Date: 10/03/2024

      We sincerely apologize for the inconvenience this customer received regarding their recent order and the timing of your payment processing.
      According to **** tracking, there were 73 boxes were marked as delivered on September 18th; however, we did not actually receive them until September 30th. We understand how frustrating this situation is, and we appreciate the customer's patience during this delay.
      Their payment was processed via ****** on September 30th, the same day we received the goods. We are committed to ensuring a positive experience for our customers, and we apologize for any confusion this may have caused.
      We value their business and thank them for understanding.

      Customer Answer

      Date: 10/04/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They received my kit on today they changed email and phone is off hook I have no way to receive my money

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Each month i send out left over medical supplies to the comonay in which they pay me each month theyres always an issue where they lose my parcel or claim its damaged and i either dont get paid or less money this month i sent out a corresponding amount to the company in which they claim i did not i provided proof of what i sent out and they refused to pay me

      Business Response

      Date: 09/04/2024

      I have gone ahead and reviewed this customer's order and I am seeing that we have only received 2 boxes which we have told the customer. We take photos of all of our orders immediately after opening and inspecting the items to ensure quality. I am not sure if the customer is mistaken in what they placed inside of their shipping box, but we did not receive a third box like they stated. We are not here to scam our customers as we do value building long lasting relationships with our customers. We simply can not pay for items that are not inside of the shipping container that we receive.

       

      Customer Answer

      Date: 09/04/2024

       
      Complaint: 22238537

      I am rejecting this response because:this is not a matter a consumer  can take care of as the company refuses to answer any questions let alone give the supervisors name who was very ignorant an non resposive to fixing the issue

      Sincerely,

      *************************************

      Business Response

      Date: 09/05/2024

      We understand the concerns raised by this customer regarding their recent transaction with us. He is a valued, regular customer who has been shipping products to us monthly for some time.
      In this case, the customer claims to have shipped three items in particular while our records and warehouse team confirm that we received only two. As a company that processes payments for thousands of customers daily, we take every precaution to ensure accuracy. Unfortunately, we can only pay for items that are received, and our records show that we received and processed payment for the two items in question.
      However, we highly value our relationship with the customer and strive for customer satisfaction. As a goodwill gesture, we are willing to meet halfway and offer a payment of $20 for the third item the customer claims to have sent, despite it not being received by our team.
      We trust this will help resolve the matter in a fair and amicable way, and we look forward to continuing to work with this customer.
      Thank you for your attention to this matter.

    • Initial Complaint

      Date:08/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Three weeks of getting the run around.. no check.. they're getting a hold of accounting for three weeks now.. terrible service..

      Business Response

      Date: 08/30/2024

      Thank you for bringing this matter to our attention. We take all customer concerns very seriously and would like to address the issue in question.
      After thoroughly reviewing the situation, we can confirm that we issued and shipped the payment check to the customer on August 16, 2024. The check is currently in transit, and below is the latest tracking information for your reference:

      Tracking Number:
      92612902712080543475209460
      Copy Add to Informed Delivery
      Latest Update
      Your item departed a shipping partner facility at 8:58 am on August 17, 2024 in ***********, ********. A delivery date will be provided when **** receives the package.

      Get More Out of **** Tracking:
      **** Tracking Plus
      On Its Way to ****
      Departed Shipping Partner Facility, **** Awaiting Item
      ***********, IL 60106 
      August 17, 2024, 8:58 am
      Shipping Partner: *** MAIL INNOVATIONS 
      Arrived Shipping Partner Facility, **** Awaiting Item
      **********, *******;43123 
      August 16, 2024, 12:48 am
      Shipping Partner: *** MAIL INNOVATIONS
      Picked Up By Shipping Partner, **** Awaiting Item
      ********, OH 45011 
      August 16, 2024, 12:26 am
      Shipping Partner: *** MAIL INNOVATIONS


      As the shipment is being handled by ***/****, we, unfortunately, do not have any control over the delivery process or timelines. We understand the customer's frustration with the delay, and we share in their concern over the extended transit time.
      To mitigate this situation, we are in the process of initiating a stop payment request for the check that is currently in transit. Please note that due to our internal processes, a stop payment cannot be finalized until 32 days have passed since the issuance of the check. We regret any inconvenience this may cause, but this is a necessary procedure to ensure the security and proper handling of payments.
      We assure the customer that they will receive their payment, whether through the successful delivery of the current check or through a new one once the stop payment process is complete. We are committed to resolving this issue as quickly as possible and appreciate the customer's patience during this time.
      If there are any further questions or concerns, we are more than happy to discuss this matter in greater detail and work towards a satisfactory resolution.

    • Initial Complaint

      Date:07/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent them dibiatic supplies that I had to sell, with the Thought they would send a check for supplies. Never received check. Instead was giving excuse that all of the shipped items most of been lost in mail. Very unprofessional like and no help from company.

      Business Response

      Date: 08/05/2024

      We reviewed this complaint and we believe this customer may have us confused with another company.  This customer did request a prepaid shipping kit and label from TestStripBuyers, however, the Return Prepaid Shipping label has never been used. We have never received any test strips from the customer, or he would have been paid promptly.  In addition, the customer has not contacted us regarding this issue via phone or email or text communication.

      Here is the tracking number and tracking of the Prepaid Label we shipped this customer:

      **********************
      Copy Add to Informed Delivery
      Latest Update
      A shipping label has been prepared for your item. A delivery date will be provided when **** receives the package; contact the shipper or shipping partner with any inquiries.

      Get More Out of **** Tracking:
      **** Tracking Plus
      Pre-Shipment
      Shipping Label Created, **** Awaiting Item
      *******, PA 15701 
      May 31, 2024, 12:39 pm

      If the customer requires any further information, he can reach out us at:  ************ or **********************************

       

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent Teststrip Buyers three boxes of G6 sensors at a rate of payment $240 per box which total $720 total order. Tracking states box was delivered on July 5. I contacted the company. They said they are still waiting on the package to be delivered because they had not received it And I sent them the tracking information so they can track the package themselves to see the result as until now they still saying that they have not received the package. According to post office in ****, that package has been delivered, but the company is still saying they have not received the package , I sent them a picture of the items the serial numbers the box that was shipped in as proof of sending and a copy of their own label. Post office to put in a claim for reimbursement if the company is saying that you. I put in the clean and the post office denied the clean stating their record show that the package was delivered on their end. Supervisor sent me an email on July ***************************************************************** via email nor phone call Until this day. While the Better Business Bureau will be doing their own investigation, I will be sending the company and intent to sue ****** because they are in breach of contract of what their company does after receiving product equipment from consumers with a confirmed receipt and no payments received.

      Business Response

      Date: 08/12/2024

      We apologize for the delay in payment and are aware that the customer shipped their products to us via **** using the return prepaid label we sent them.  Unfortunately, our local post office has had ongoing issues with properly scanning and delivering packages. Although **** tracking indicates that the package was delivered, unfortunately we never received it. We've encountered instances where packages marked as delivered either never arrive or show up months later.
      We value our relationship and trust that the customer sent the products as stated. With that being said, we paid the customer via Paypal on August 5 for the products they stated, that as of yet we do not have. If the package does eventually arrive, we'll let them know.  The delay in payment was due to these frustrating circumstances with ****, and we hope they understand our situation.

      Customer Answer

      Date: 08/13/2024

       
      Better Business Bureau:

      Hello,
      Thank you for the update on my case, and I have also heard from the company last week. They did settle the payment of ****** based on my honesty and pictures I sent to them even though they have not received my shipment. I am very thankful and appreciate the BBB being the middle man in this problem.

      Sincerely,

      Twaneice Alexander

    • Initial Complaint

      Date:07/22/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent two boxes of omnipod fives which I can no longer use to test strips Buyers Club they agreed to pay me $150 per box the box is expiration dates were 10th month of the 25th year they are now claiming that the boxes only had three months which is a lie

      Business Response

      Date: 07/25/2024

      Regarding this customer's recent order. I want to clarify a few details to ensure we resolve this issue effectively.
      We processed the order on July 15, 2024. The Omnipods we received had an expiration date of 2024-10-25 (October 25, 2024). The shortest expiration date we accept for products in July 2024 is December 2024, which would have a 50% payout..
      II believe here may have been some confusion regarding the expiration date. To assist, Ive attached photos of the boxes showing the expiration date as 2024-10-25. This format might have been misread as October 2025, when inquiring about the price we pay for the Omipods.
      If the customer has any questions or needs further assistance, please have him reach out to us.  Were here to help!

      Thank you for your understanding.

    • Initial Complaint

      Date:05/02/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They owe me $530.00 they sent email at 3:12p.m saying I would be paid today, by 7:50pm No payment received via PayPal as promised, this is an on going problem with them. I contacted PayPal No payment ever posted from them. I want my payment and to discontinue any business with this business, they need to take down the ******** page video saying payment upon receiving Strips.

      Business Response

      Date: 05/03/2024

      We are caught off guard and confused by this customer's complaint.  Upon reviewing the customer's account, we can confirm that their order was indeed processed and paid in a timely fashion. It was received on 4/30/2024 and processed and paid via PayPal on 5/1/2024.

      To provide further clarity, we have attached both the tracking number for the order and the PayPal receipt. We hope this helps reassure you of the prompt handling of this customer's order.

      USPS Tracking Number:
      9402011205862490251906
      Copy Add to Informed Delivery
      Latest Update
      Your item has been delivered and is available at a PO Box at 10:54 am on April 30, 2024 in *********, *********

    • Initial Complaint

      Date:04/26/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sent a letter requesting that I come back to the company, I had not had issues before so I called and did an order. After I got mailing label, and confirmed package of Strips was mailed and after tracking delivery, *********** informed me that company instructed them to deliver to another location. I called 8 times No answer, funny when I called to send strips they answered now that they have them No answer. I emailed they denied having them even though P. O. Clearly said delivered. This company had good reputation Now I see that there are lots of bad reviews. If you can't pay for the strips stop advertising for people to send them. This is outright deception. I just want my payment.

      Business Response

      Date: 04/26/2024

      Hi ********,

      I have gone ahead and reviewed this order and it looks like the package has not been delivered as of yet. Once your package is delivered we will process your order and have your payment processed shortly after from there. 

      Customer Answer

      Date: 04/27/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well I sent in six boxes of 50s of test strips two weeks ago and it says a quick turnaround and pay quickly well they don't pay quickly and I count on that money to take care of something else I have to take care and for me to have to wait over 2 weeks to get the check and that's how I want it in a check so how about somebody solving this issue this happens every time I send test strips in to you people and I'm sick of it fast turn around and you are not fast turnaround

      Business Response

      Date: 03/26/2024

      We regret to inform the customer that there was a delay in processing their payment due to an issue with the return shipping label. Unfortunately, the return shipping label we sent them did not clearly display their name and Order #, which hindered our ability to swiftly process their payment upon receiving their order.

      However, we've now processed their order as of March 25 and have added an extra $5 to their payout as a gesture of goodwill for the inconvenience caused.  Their payment check is scheduled to be cut on March 27. We apologize for any inconvenience and appreciate their patience. We value their business and strive to provide the best possible service.

    Test Strip Buyers is NOT a BBB Accredited Business.

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