Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/1/24 I placed an order with this company called Dangle It. They claim to provide updated details regarding production, shipment etc. My order was guaranteed to be received by 12/23 at the latest and was ordered as a Christmas gift. As of now it hasnt even shipped not even shipped yet even though it stated ready to ship over a week ago. I have attempted to contact the company and never receive a response. I feel that its a scam and have read several reviews of others in the same situation.

  Business Response

  Date: 12/30/2024

  Hey ****,

  Thanks for reaching out! First and foremost, we want to apologize for the delay in the shipment/delivery of your order, as well as any inconvenience and frustration the delay may have caused. Some unforeseen delays in our shipping department, in combination with the influx in order volume, caused by the holiday rush, has resulted in orders taking far longer than usual to ship out. Again, we are so sorry about this, can assure you that orders do not usually take nearly this long to ship/arrive, and certainly want to make this right.

  
  As a token of our apology and appreciation for your patience, I'll go ahead and issue you a full refund for your order ASAP! Additionally, feel free to use the code "SORRY" for 20% off your next order!

  
  Again, we are so sorry for the delay, as this is certainly not the service or experience that we seek to provide to our valued customers, such as yourself. We can assure you that orders do not usually take this long to ship and that the entire team will be working around the clock to get your order shipped out ASAP! Again, we are so so sorry for the delay and appreciate your patience and understanding :)

• Initial Complaint

  Date:12/20/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product on Nov 24. Estimated ship date was Dec 5-9 with a delivery of Dec *****. I received a your item has shipped email on Dec 13. The tracking details show a label was created but not dropped off at ****. I emailed inquiring on Dec 16 and they claimed **** didnt scan them in but they will today. Its now Dec ******************************* and still showing only a label was created and not brought to ****. Other customers are claiming theyre sending the same language and did this last year. I have another order from Nov 28 with an estimated ship date Dec ***** with delivery of Dec *****. Its still showing as in progress and hasnt been shipped either.

  Business Response

  Date: 12/30/2024

  Hey *******,

  Thanks for reaching out! First and foremost, we want to sincerely apologize for your experience with us, as this is certainly not the type of service or experience that we seek to provide to our valued customers, such as yourself! I just checked on your order and, according to your tracking link which can be found on our order portal, your orders were shipped out on time by us, but has since been delayed in transit by the courier. Since your tracking link has not shown any progress for 5+ days, you can request a free replacement or refund on our recently released order portal here (*********************************************), per our Store Policy. Again, we are so sorry about this and appreciate your understanding that once an order leaves our facility, the handling of it is out of our control. This is not the service or experience that we seek to provide to our customers and are looking forward to making this right!

  Hope this helps! Let us know if you have any other questions :)

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is do able. I am still disappointed that it did not arrive in time for a Christmas gift or even show that it was handed off to USPS. 
  I have submitted a request for a replacement. However, because the product will not be shipped OR received within the 10 day window of BBBs requirement to reply, I will be in contact with the company (or BBB) should it not arrive or be satisfactory. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 11/28/24 for 2 car fresheners with a ship date that has passed. I emailed the company no response. Order still shows not shipped. There are numerous open cases in which this company has promised orders that were made in early November 2024 to have a delivery date before 12-25/25 that have been notified not receiving by 12/25 with no expected ***. This company is promising false ship and delivery dates and has yet to refund money to orders not filled. Not sure if this company is scamming consumers or about to go under hence not filling orders or providing refunds to order not filled. I want my order as promised or a full refund of *****. They need to take down ads if they cannot meet the demand of orders. Look at their IG and ******** page youll see others reviews of not receiving orders.

  Business Response

  Date: 12/30/2024

  First and foremost, we want to apologize for the delay in the shipment/delivery of your order, as well as any inconvenience and frustration the delay may have caused. Some unforeseen delays in our shipping department, in combination with the influx in order volume, caused by the holiday rush, has resulted in orders taking far longer than usual to ship out. Again, we are so sorry about this, can assure you that orders do not usually take nearly this long to ship/arrive, and certainly want to make this right.

  
  Your order is now scheduled to ship out either today or tomorrow and we've upgraded your shipping method to **** Priority Mail (on us) to ensure that your order arrives as soon as possible, once shipped. Additionally, as a token of our apology and appreciation for your patience, feel free to use the code "SORRY" for 20% off your next order!

  
  Again, we are so sorry for the delay, as this is certainly not the service or experience that we seek to provide to our valued customers, such as yourself. We can assure you that orders do not usually take this long to ship and that the entire team will be working around the clock to get your order shipped out ASAP! Again, we are so so sorry for the delay and appreciate your patience and understanding :)

• Initial Complaint

  Date:10/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sent tracking number. Said it was delivered and returned to themselves. Attempted to contact company several times and no reply. So i paid for a product i never received and i cant contact anyone at company for refund. Company is a scam

  Business Response

  Date: 10/04/2024

  Hey ***,
  
  Thanks for reaching out! First and foremost, we want to apologize for the delayed response and the delay in the re-shipment of your order, as our area (**********, *******) was recently effected by Hurricane Helene which has caused some slight delays in the shipment of orders, such as yours. Nevertheless, I just checked on your order and it looks like it is scheduled to be re-shipped later today. As always, we will be sure to send you periodic order status updates, including a shipping confirmation email with a tracking link, as soon as it ships :)
  
  We appreciate your patience and understanding! Let us know if you have any other questions!

• Initial Complaint

  Date:09/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order on August 6th still have not received it... I have email a couple of times. Email say the same thing just copy and paste. I was told 20% refund have not received that. Told my order would be expedited, still no package. I emailed them again today same copy and paste message

  Business Response

  Date: 09/04/2024

  First and foremost, I want to personally apologize for the delay in the shipment/delivery of your order, as this is certainly not the type of service or experience that we seek to provide to our valued customers, such as yourself. In full transparency, we ran into a slight glitch in our manufacturing process that resulted your order not meeting our QC standards twice and the need to remake your order twice. While this caused your order to be shipped out later than originally anticipated, we hope you can appreciate our dedication to quality and our refusal to provide you with a product that is less than you deserve. As a token of our apology and appreciation for your patience, we went ahead and issued you a 20% refund the other day. Please note that your refund was applied to your original payment method and will take about 3-7 business days to process (depending on your banking institution).

  In regards to the current status of your order, it looks like it is currently prepared and is scheduled to ship out tomorrow evening. As always, we will be sure to send you periodic order status updates, including a shipping confirmation email with a tracking link, as soon as it ships. Again, we can assure you that orders do not usually take thing long to ship/arrive, are so sorry for the delay, and appreciate your understanding :)

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22234278
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************************* they never sent this email. They sent one similar, not this one saying anything about sending it out the next day

  Business Response

  Date: 09/05/2024

  I just checked on your order and it looks like it is currently "Prepared" and will be shipped out by the end of today. As always, we'll be sure to send you a shipping confirmation email, with a tracking link, as soon as it ships later today :)

  We hope you can appreciate our dedication to quality and our refusal to provide you with a product that is less than you deserve, can assure you that orders do not usually take thing long to ship/arrive, and appreciate your patience!

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22234278
  
  I am rejecting this response because: the messages BBB getting I'm not getting. The first email  said by the end of the day.... it's two days  later., still no email shipping etc. This does not make since 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/10/2024

  Good news! According to our records and your tracking link, your order was shipped out yesterday and is expected to arrive by the end of the week, yay! You should have received periodic order status updates from us via email, including a shipping confirmation email with a tracking link as soon as it shipped, but we have featured the ability to view your tracking link on our order portal too, just in case! 
  
  Again, we are so sorry for the delay and can assure you that orders do not typically take nearly this long to ship/arrive! We hope you accept your 20% refund, as a token of our apology and appreciation for your patience, and appreciate our dedication to quality and our refusal to provide you with a product that is less than you deserve!

  Hope this helps! Let us know if you have any other questions :)

  Customer Answer

  Date: 09/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Nature of the Complaint:**I am filing a complaint against Dangleit.com regarding their failure to adhere to appropriate shipping timelines and their refusal to process a refund.**Details:**1. **Failure to Ship in a Timely ********************* did not ship my item within the promised timeframe. I was not informed of any delays until I proactively requested a refund. 2. **Refund Request Denied:** I requested a refund before the item was shipped. Despite this, my request was denied. The company then proceeded to ship the item, ignoring my cancellation request. 3. **Unsatisfactory Resolution ********************** is now refusing to provide a full refund. Instead, they are only offering a 20% refund and insist that I pay for the return shipping costs, even though I have not yet received the product. Additionally, I have requested a return shipping label, which they have not provided.**Desired Resolution:**I seek a full refund of my purchase and request that the company provide a return shipping label for the item that I have yet to receive.

  Business Response

  Date: 07/21/2024

  First and foremost, I want to personally apologize for the delay in the delivery of your order, as this is certainly not the type of service or experience that we seek to provide to our valued customers, such as yourself, and we are looking forward to making this right! While it appears that your order was shipped out on-time by us, it looks like it was delayed in transit by the ***** causing your order to arrive slightly after the "Estimated Delivery Date" provided prior to checkout. Again, we are so sorry about this and appreciate your understanding that once an order departs our facility, the handling of it is out of our control.
  
  Nevertheless, we certainly want to make this right! To do so, I just went ahead and issued you a 100% refund for your order (no need to send your order back to us), as s token of our apology and appreciation for your patience! Again, we are so sorry for the ****** mishap and are looking forward to serving you again soon :)

  Customer Answer

  Date: 07/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:01/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two customer air fresheners on December 16th from Dangle It (dangleit.com) for a total of $29.65 after tax & shipping using a debit card. The estimated delivery date was ~January 5th. After New Years I hadn't received any email, order or shipping update from the company so I attempted to check my order status online using their 'order portal' (*********************************************). The order portal displayed an error message that read, "No orders were found matching your id and email..." -- After a week of that, I emailed customer service on January 10th to inquire about my order (#******) and report that their order portal said it didn't exist. **************** on their customer service team replied that orders were delayed, but I'd received a shipping notification and tracking number by the end of the week. It's currently Friday, January 13th, after 11pm and I haven't received any update from Dangle It. -- In addition, their website says that order cancellations and refunds are processed through the order portal, which is 'down for maintenance' and hasn't been working for at least two weeks. I don't know what kind of shady business is going on here, but I'm going to file a formal dispute with my bank. Dangle It has failed to keep a single one of it's promises.

  Business Response

  Date: 02/16/2024

  Hey *******,

  First and foremost, we want to sincerely apologize for your recent experience, as this is certainly not the service or experience that we seek to provide to our valued customers, such as yourself! We are so sorry for any miscommunication regarding your estimated delivery date, as it was against our policy to provide/guarantee customers with a delivery date, at the time your order was placed (this has since been updated). At the time your order was placed, orders were taking ***** business days to ship out, as stated just above the "Add To Cart" button. Therefore, since your order was placed on 12/16, it was expected to ship out 15 business days later on 1/5, as reflected by the "Estimated Ship Date" that appeared at the top of your order portal. However, due to the influx in order volume during the holiday season, paired with the extensive customization of our items, orders were shipping out a little later than originally expected. I just checked on your order and, according to our records and your tracking link, your order was shipped out just a few days later than originally expected on 1/8, and was delivered just a few days after that on 1/12.

  In regards to our order portal, we are so sorry the inconvenience that the maintenance caused! We completely understand your frustration and would be more than happy to make this right :)

• Initial Complaint

  Date:01/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Dangle It on 11/30/23. The company's website cited **** days to receive an order. At some point, my order (#******) was updated to show an estimated ship date of 12/21/23. I emailed the company and submitted a Contact form on their website to inquire whether I could pay to expedite shipping and get my order before Christmas. I received no reply. I followed up via email and contact form a few days later. Again, no reply was received. On 12/20/23 I received an automated email that showed my Order Status had been changed to "Prepared" and that my order would ship within a few days. It is now 12/29/23 and my order still has not shipped. I followed up yet again with an email and contact form submission and yet again received no reply. I have attempted to find a phone number for the company to get answers as to when my order will actually ship, but no phone number can be found. Completely ignoring my repeated inquiries as well as the extreme delay in shipping my order is unacceptable. I want my order and an honest response from this business. I have images of my order receipt as well as the emails I've previously sent if they are helpful.

  Business Response

  Date: 02/16/2024

  Hey ****,
  
  First and foremost, we want to sincerely apologize for recent experience, as this is certainly not the service or experience that we seek to provide to our valued customers, such as yourself! We are so sorry for any miscommunication, as we did our best to make it clear that orders were taking ***** business days to ship out, at the time you placed your order, by stating it just above the "Add To Cart" button to ensure that it was noticed by all customers prior to ordering. However, a few days after your order was placed you should have received an email from us, notifying you that the influx in order volume during the holiday season, and extensive customization of our items, caused orders to ship out a little later than originally anticipated. The email also noted that, your order would ship out a few days after the "Estimated Ship Date" provided at the top of your order portal. Due to this delay, we offered the ability to cancel your order for a full refund, but never heard back.

  In regards to your outgoing emails to us, I just checked our records and it looks like we did promptly reply to each of your emails (3 in total), but never received a response. Please note that our emails sometimes find their way to your spam/junk folder, rather than your main inbox. Nevertheless, we certainly want to make this right :)

• Initial Complaint

  Date:06/28/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received the order I placed online. It was supposed to ship on June 23, 2023. I was assured it would ship on June 23rd and be received by June 28th. As of the time of this complaint, it still has not shipped. Their responses to my emails are generic and do not answer my question about when my order will be received. They are not responding to my emails at this point. I do not have a refund or my order.

  Customer Answer

  Date: 07/13/2023

  I am writing in regards to your correspondence.
  
  Once I let the company know I filed a complaint with your agency, they did contact me. Further response from the company is not needed on my end.