Customer ReviewsforCosy House Inc.

Beware of the risk free purchase and zero hassle return marketing scheme. If you are unsatisfied with their product, in order to return their product, they require you to pay out of pocket to ship it. Sheets that are advertised as cooling do the opposite.

"THE WORST SHEETS THAT I HAVE EVER PURCHASED " Sleeping on these sheets for (1) week I felt Something Under my body. When I looked there was So many Knots (Pileling) where my body lied I was Shocked. Especially in the area of my feet. It Felt and Looked like someone Rub'd Sandpaper on them. I will Continue to Spread the Word. "WARNING" I Spent $55.00 for a Queen *** of these SHEETS and their NOT WORTH .55 Cents. You've Been WARNED ! ! !

Worst customer service experience ever! I bought several sets of everyday sheets for my ******. The queen sheets were different from the others, with elastic straps and no trim on the pillowcases, but they and the twins were fine. However, the king sheets were awful - they were a blueish color (instead of white), had virtually no elastic at the bottom edges to go around the mattress, and the pillowcases wrinkled like crazy, even after taking them out of the dryer at all different stages trying to get them smooth. Customer service asked for pictures, then asked for more pictures, and then again - 3 rounds of this. Then...crickets. I followed up several times and was told that the QA team was working on it. I liked the queen sheets and wanted to order a back up set for the ******. I asked (repeatedly) if they were the everyday (which I ordered) or the bamboo (which are the ones that are supposed to have the straps). I was trying to place a NEW order and they still didn't respond. They FINALLY told me they were everyday and the straps must have been from a test run. After 2 months of waiting to hear about the king sheets, I finally emailed and told them the least they could do was send a replacement since the first set was defective. They agreed and shipped them, but they never arrived and the tracking button in their email didn't work. Again, I followed up and they said the sheets were damaged in shipping and did I want a replacement? YES I WANT A REPLACEMENT! Then they asked me to confirm my address - IT'S THE SAME ONE YOU JUST SHIPPED TO!! Seems they do all they can to wear you out so you'll just go away. Finally got the sheets today and thrilled that I will never have to interact with this company again. I hope these sheets hold up awhile after all this trouble, but I doubt it. They don't even deserve one star.

We ordered three sets of Cal King "luxury" sheets, following the laundry directions precisely. Unfortunately, they pilled terribly after just one wash. Given their "100% satisfaction guaranteed" promise on the website, I reached out via email to request a refund and return the sheets. They offered to send replacements as a one-time courtesy, which I declined. Why would I want more of the same defective product after all three sets had the same issue? After respectfully requesting a refund, they asked for 48-72 hours for senior support to review the case. It's now been three weeks without any response, and they've stopped replying to my follow-up emails. This has been a frustrating and disappointing experience with both the product and customer service. What a scam!

I bought 4 robes from Cozeyhouse that were long fluffy beautiful robes on the website. What I got was a joke. Thin, cheap material that was around knee length and I am so upset. Around $200 flushed down the drain. When I tried to return they offer me a $28 dollar refund because shipping fees would be expensive for me according to them if I tried to send back my items. Do Not Recommend!

Do not buy. Items they send you don't match what they are advertising. They offered me $5.00 refund on a $49.00 Robe. Not worth the hassle. Tell everyone you know not to buy.

Don't buy from cozeyhouse.com their website shows cute fluffy zip up robes but what you get is thin fabric wrong designs and they don't try to make things right. It has to ship from China and it took over two months to get.

DO NOT order from here! After waiting a full month to receive order..it came in wrong size and color!! They said it would cost me to return it and didnt even offer to replace it!! Total scam!

Highly unethical by retrieving banking information. When I went to their website and chose what I wanted to order, I started entering my personal information and before I could enter my credit card information they sent the notification that said, thank you for your order it’s been confirmed.. I did not even put in my banking information myself. I went to the live chat and asked them about this. This is the chat explaination. They said they picked it up from my web browser and nobody has ever done that before with anything I’ve ever ordered. After debating whether to keep the product or not, I’ve contacted them and canceled and want a refund from what they’ve charged on my bank account I will not do business with them. This is the link that will show their comment about why and how they got my information without me putting in the information Myself . ***************************************************************************************************************************

I received 2 sets of king sized sheet set as a gift and liked them, except for the giant king ****** cases. So I ordered standard ****** cases, but in the wrong color. I also ordered 3 sets of kitchen towels, but they sent the wrong color. Their hassle free return is not hassle free. I sent them the order confirmation the items and colors that need to be returned (worded exactly how it was on the order confirmation, Over the last week, they have emailed me multiple times asking for pictures of the items to be returned, then pictures of the items out of the packaging, then pictures of the wrong color ****** cases I ordered next to the sheets I received as a gift, then asked for that same picture again (they must not have read my response with the picture in it), and today asked for the order # of the sheet set I received as a gift!! I assume they are dragging this out to upset me so I don't make a return. Do NOT order from this company. It is a ridiculous return process and I will never buy from this company again.Oh, and I ordered their Everyday Down Alternative 2-Pack Pillows hold a horrible smell, even after letting them sit out for 2 days, washing them, line drying them, and air fluffing them in the dryer. They smell like that musty bag smell when they came out of the air tight bag. I can't stand the smell when sleeping on them.