We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Sugar Spring Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered a neckless for my wife. Ordered On-line. ******************************************************. Order number SS108221341. Order never received. No one ever answers their support number ************. Emails to their support box are never answered. I was scammed out of $100.

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product received tracking number on 26th of November that had been shipped. No updates since then says sitting in *********** and every day it says itll be delivered here the following day.. have attempted to contact sugar Springs by phone no answer just busy signal and have emailed support system for Sugar Springs three times with no response.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a necklace for my wife. I received one for my wife also one for a daughter, which I don't have. I have four sons. I have not been able to find a phone number that answers. One said it doesn't take calls and two others which never answer. Asked if I wanted a return call which I indicated that I did. Never a call-back. I am making a fraud complaint with **** today. I told them ********** that I wanted to return the one that I did not order (no response) now I want to return everything for credit.

  • Initial Complaint

    Date:12/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent the wrong order. Over the last eight days I have emailed a dozen times, no response. I have called a dozen times, every day, no response. I just want the order that I have already paid for. Nobody is responding from this company.

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The hinge on the gift box was broken and not attached. The LED light does not work in the box. The hour and minute hands do not move.

  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a necklace for my wife for Christmas on November 14th, 2024. When the item was received on November 18th, it was incorrectly purchased as 'white gold' rather than true gold, which is what she likes. I tried to remedy my mistake by immediately logging into the website and reading the return policy, which stated must reach out to them within *********************************************************************************************************************************** the first place. I have received no responses to date and the phone number *************) does not work. At this point, I just want to get my money back as this type of customer service is unacceptable.

  • Initial Complaint

    Date:11/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 11/9/2024 Spent $59.95 Item bought was not what I expected. Their site *************************************************** says that if not happy with product they will accept returns. I received the item and was not happy with product as it was small, cheaply made and wasnt happy and I requested to return. Sent many emails with no response. Tried calling and most phone calls did not go through others were on hold then disconnected. Product was simply not what they said it was.

  • Initial Complaint

    Date:11/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order date: 10/31/2024 Amount: $97.00 Business sent necklace, and product was rec'd 11/12/2024. I requested to return item and customer service responded 11/13/2024 saying they would get back to me soon. I have heard nothing since and have not rec'd refund to C/C or return instructions.

  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a necklace. They charged me 5 times and sent me 5. I dont want them and want to return. They wont answer the phone or reply my emails.Had to cancel my card worried they would keep on with fraud.

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On appx 7 oct24 I ordered a wooden watch with a dad" inscription on back with a mahogany wooden box with led light on it to display the watch. I was trying to get it for his 75th birthday. It was supposed to be there before 21 oct..2 weeks for a gift that's made in ******* supposedly and being delivered in ******* 4 hours drive away should be ok. I got it on 23 oct. 2 days late. I opened it was damaged at glance but led did not work. It had a tiny piece of plastic between watch body and know. I pulled it out set the time pushed it in like a normal watch nothing it was dead. I took the 4 tiny screws out tested the battery and it was dead. I ordered new batteries they came in 2 days later and those t3sted full charge put the new battery and the watch still did not work. I tried many times to call customer service but it rings once and hangs up. I emailed them butthey said to watch a ******* video and send them a video of the not working watch which I did. Then I asked for my money back zero response until now. I just want a working watch or my money back

Sugar Spring Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.