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Business Profile

Online Retailer

Sugar Spring Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.18

Average of 28 Customer Reviews

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Review Details

  • Michael R

    Date: 11/20/2024

    No communication by phone or email. Called 7 times, no answer or recording. Sent numerous emails and was basically ignored.

  • Lee L

    Date: 11/14/2024

    They scam you on the 1-3 day shipping. Took 7 days, clearly item wasn't "ready to ship". I will be filling a complaint with my credit card.

  • Daniel S

    Date: 11/07/2024

    Terrible company with substandard shipping practices and poor communication. I ordered a gift for my wife on Sunday 11/3 for our anniversary on 11/7 used the expedited shipping for $15 more (1 to 3 days), figuring would go out on Monday and arrive by Thursday latest. As of yesterday no email saying it was shipped, sent an email they responded saying it takes 1 to 3 days to process, on their site it takes 1 to 3 days if it was personalized this was not, so I responded to cancel the order, since it hadn't shipped yet and would not arrive on time, which they ignored and then I got a shipping notice this afternoon it was shipped and arriving on Saturday. I had already ordered something from ****** yesterday and it arrived today and of course, with prime shipping I was not charged extra. I gave them a chance, didn't want to order from the big dog but they dropped the ball, ignored me and last time I will order from an independent ********** now I have to return it, pay a few and not confident they will even refund my money.

  • Boyd J

    Date: 10/25/2024

    There is no way to get intouch with them do not do any Busines With them.

  • Michelle P

    Date: 09/29/2024

    I placed an order for my daughter's promotion to Chief Petty Officer in the Navy on a Friday and paid the extra to have it shipped in 3-5 days, her pinning was in a week. Monday, I emailed the company to find out when it would be shipped. I never heard back. Tuesday, I emailed them to cancel the order as it hadn't even been filled and I was leaving early Thursday as her pinning was on Friday and notified PayPal that I hadn't gotten my order. I never heard back. On Thursday during my layover, I got an email that it was being sent. I live in California, but my daughter lives in Virginia. I emailed the company and told them what was happening and how I was not happy. The present arrived at my home on Friday. They told me that as soon as I got the gift, the case would be closed and that once they got the order, it would take them 3-5 days to fulfill the order. They do not state that when you are ordering, if I had known that I would not have ordered. The only reason they are getting two stars is that what I ordered is beautiful and I do think that my daughter will love it, but now I have to pay for shipping again. It would have been nice if they would have refunded the cost of the shipping to get it here within 3-5 days. Customer service is gone, companies do not care anymore once they get their money. I will never order from them again.


  • krissten b

    Date: 09/20/2024

    I would never order from this company. Terrible return policy

  • Richard S

    Date: 09/18/2024

    I ordered a necklace in a box with expedited shipping from Sugar Spring Company ordered on September 8. I paid for expedited shipping (advertised as ***** 1-2 days) since my 25th anniversary was on September 11. I received an immediate email saying my order was placed and would be notified when ready to be shipped. On September 11, I received an email that the item was ready to be shipped. A tracking number was provided. Today is September 18, my anniversary has passed, and the Sugar Spring Company does not answer phone calls or emails. I requested my money back via email, but the email bounced back. The Sugar Spring Company is a scam and I will cancel the order through my credit card. STAY AWAY~!

  • Doug G

    Date: 07/29/2024

    The item on web page clearly shows cubic zirconia diamond chips on outside rim of heart. As well as 1 cubic zirconia of a larger size in middle of heart. Also the heart being shown is 1 solid piece. Not a front piece with a backing behind it. Contacted company. They stated what is states in description is what it is. But their web page photos are misleading. Scam artists.

  • Fred B

    Date: 07/25/2024

    Here is my honest review and opinion of Sugar Springs. I am in no way affiliated with them and I have been scammed, not by them, before by companies listing items for sale on ********* First off, this is not high dollar jewelry but for the price its very nice. Just the poem is worth half the value. The first necklace I ordered was here in less than a week. My wife loves it like I bought it at Jareds. I figured if my wife likes it that much Id place a second order for my daughter. It will be arriving tomorrow, once again in less than a week. Im sure my daughter will love hers as well. It seems ever since ***** hit us theres so much hatred towards one another and everyone wants something for nothing. Give these kind folks a chance and Im sure youll be leaving a good review as I have. On a final note, on my second order I accidentally put in a wrong shipping address and didnt catch it until my order was already placed. I emailed them and the next day they replied stating they caught my error and had already fixed it. Thank you for the smiles Sugar Springs, I hope you continue to shine.*******************************************, Az

  • Brenda D

    Date: 07/19/2024

    I purchased a Engraved watch from this company Silver Springs Co as a Anniversary Gift around me and my spouse Anniversary. I paid via paypal and have filed a complaint as well thru them with many open cases. I ordered a on 6/24 it took til 7/3 to recv. The product was defective and did not work and very disappointed since it was a Anniversary Gift for my spouse. The sent me a second watch of the same and still defective. I will never use this company again. I have received no real assistance or help from their so-called support services even the person that answers the phone name *** (per him). I spoke with him once two days ago, then I called him back yesterday 7/18 and again today 7/19- no answer, right after I dialed from my mobile number I called from my work number and he answered. I called him out on it. He seem to want to help and I only asked of him to refund my money back and provide how I can send back the two defective watches. It is not good to order from these foreign countries and companies. Period! Poor Customer services and poor service period.

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