We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Tag Detacher Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Tag Detacher totaling $129.90 on february 22, ****. Order #*****. I never received a confirmation email or tracking information. I took a screenshot of the order when I placed it just in case so that I didn't lose the receipt. I attempted to contact the company to inquire about my order using their contact us form and received no response. The phone number listed on the site is not a working number. I attempted to reach the company again on March 21, 2023 to inquire about my order with no response. I have reached out again today, March 24, 2023 and if I do not hear back from the company by end of the month I will be contacting my credit card company to request a chargeback for fraud.

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/18/2023, I purchased tag detacher for work. The money was immediately taken from my account, with instructions stating I would be receiving shipping information. Supposedly, it was to take 5 - 17 days. The website currently says, that shipping info is updated weekly. LIES!Needless to say, I have not received ANY communication from this company. I have sent 3 emails, to which I haven't received a response. The phone number that is provided is actually in ********, in Africa. I feel like an idiot for not checking this company's reviews beforehand. I don't understand how this company is able to still advertise, when all they do is rip people off.

  • Initial Complaint

    Date:02/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered something but never got any order confirmation email.

  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i ordered a 60 dollar item a few days ago.. and like a idiot i read reviews after the purchase... like many other people.. still have not recieved a tracking number.. hoping this is not a scam.. my email is ****************************

  • Initial Complaint

    Date:12/06/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item was purchased online on the 1st of November, with Tag Detacher taking the money from our account on the 2nd. Delivery was quoted with a maximum of 15 days to ******, with tracking provided within 3 days. No tracking was forthcoming, and no sign of the goods by the 29th of November. An email requesting an update was sent on the 29th with no response. A second email requesting urgent update before initiating a bank charge reversal was sent on the 2nd of December, with no response. Finally, their website contact form was filled out on the 5th of Dec (the email address stated was identical to that where the previous two were sent). Upon completion of the form, a Thank You page appeared which offered contact with a telephone number of **************, which unsurprisingly is a fake number. In depth research of the site shows no real activity since 2017 on their forum/faqs, apart from their own denunciation of people revealing them as a scam. The multitude of identical cases found here on BBB are more than enough evidence that this company is a scam - why are they allowed to continue to have a site that accepts card information??

  • Initial Complaint

    Date:11/28/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 23rd 2022 I purchased a universal security Tag remover ink tags detacher 20000GS detacher for $179.95 plus Express DHL shipping for an additional $45 for a grand total of $224.95 my order number is ***** and I paid using ****** pay strip. I do not have a tracking number because I was never given one I only know my order number because I took a screenshot of the confirmation page when it was presented to me at the time of purchase. Since then there has been no communication I am unable to look up my purchase via their website. It states that there has never been any orders in my name. Have written numerous emails to their contact page with no response. The contact phone number stated on their site does not work and is also too many numbers. This company f****** ***** it shouldn't even be allowed to stay open on the internet as well as ****** shouldn't be advertising for them. Now I'm out $225.00 that I feel like I'm never going to see you again. I don't know what to do probably not much to do right I don't know if somebody could get back to me that'd be great thanks.

  • Initial Complaint

    Date:10/20/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 clothing security tag removers on Sept 4 and have not received anything as of 11/20/22. My account was charged $59.85.I emailed the business twice with my order number *****, but have not heard anything back.I tried calling the number also but the number is invalid.This site needs to be taken down.

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 17, 2022 Paid $39.98 on credit card for 2 magnetic tag detachers. The funds were charged to our credit card.There has been no communication since the order was placed. We have emailed from multiple email accounts on different occasions and have no reply. The items have never been delivered. The phone number on their website is inaccurate. It has too many digits: ***********. When I try the number listed on the BBB site: ************ it states that the phone number is no longer in service. Upon further review from the ******* SOS website it appears that this business has never had a business license in that state.We have had no response to the email nor follow up from the original email when the order was placed.8/17/22 - Order # ***** - Total $39.98 paid via Secure card payment.

  • Initial Complaint

    Date:08/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product off of their website and never received it, I called the number listed on their website, sent emails and sms messages, and no reply at all, I never even received a tracking number for my order, they took the money outta my account immediately but refuse to hold up their end

  • Initial Complaint

    Date:08/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction took place on July 27th I still haven't received my purchased item for just over $27.00 USD I emailed twice and got no response what so ever and the phone number given on the website is not a good contact number for the company. I want my money back asap.

Tag Detacher Co is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.