We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Payroll Services

FrankCrum Staffing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payroll Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Frank Crum trying to charge me for services never used. They want me to pay nearly $3400 for just a signature. I explained to them I couldn't use them due to not having a proper bank account. I explained this to them and they didn't cancel my service. What a scam if you can just collect money for a signature. So how do you cancel this place if you can't use them? This is theft in my opinion. Now they want to send me to a collection agency to ruin my credit. They did absolutely nothing me. They can show me on paper what they've actually done for me besides just signing a paper.

    Business Response

    Date: 05/08/2025

    FrankCrum disagrees with Mr. *********** assertions in this complaint and we are trying to get into contact with Mr. ********* to discuss his concerns in further detail.  We feel certain we can resolve the matter once we are able to speak with him.  

    Customer Answer

    Date: 05/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:01/03/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I live in *****. We have never lived in *******. Our landlord pulled my husbands work information and its saying my husband is working for Frankcrum in clearwater flordia. We have never lived in *******. We have been calling for 2 weeks trying to get the situation handled. We called and spoke to a lady today. Francrum is not trying to help us figure out who is using my husbands social. The lady hung up on us as we were trying to figure out the next steps. We asked to speak to someone above her and she wouldnt let us speak to anyone else. We just need them to verify with our landlord that my husband is not employed through them. She said she would not speak to anyone else about the situation and could not speak to him about the matter. He even offered to send proof of his DL, and social to prove who he is.

    Business Response

    Date: 01/07/2025

    Ms. ******:

    FrankCrum takes identity theft and data security very seriously.  FrankCrum's FrankAdvice Team has spoken directly with your husband and has provided him with resources and suggested he make a complaint with the local police department regarding the potential use of his identity.  We understand that this is negatively affecting an issue with your landlord.  As such, FrankCrum has spoken to your husband and provided a letter addressing the matter in an effort to assist you all with this issue.  It is vital your husband file a police report to protect his identity.

    We feel this matter has been satisfactorily resolved to the best of our ability.  Unfortunately identity theft can and does occur.  We are happy to provide any information the local policy department requires upon their request and will cooperate with any such investigation.  

    Thank you,

    ******** *****, Esq.

    Compliance Counsel

    FrankCrum

FrankCrum Staffing, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.