ComplaintsforPODS Moving & Storage

• Initial Complaint

  08/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Date: overtime because PODS would like multiple deposits Amount paid: about $3674 Business commitment: delivery of storage to our apartment, "we work as a team. we find a way. we care."Business communicated that they would escalate our issue to a manager but never did and did no find a way for us to have our things delivered to our apartment. (Will send email with greater details because this box isn't enough space to explain)

  Customer response

  08/21/2024

   
  Complaint: 22164757
  
  

  Here's a greater explanation of our experience with PODS:

  
  

  1. Delayed Delivery:

  Our *** was originally picked up on July 29th in the morning, with the agreed-upon delivery date in ********** being August 9th. We were clear from the outset that the 9th was the latest possible date, as my husband was starting a new job on August 12th, with a full-day orientation scheduled for August 5th. We accepted the *** being delivered on the 9th, although it was inconvenient, because we were assured that this was the latest possible delivery date. However, we were notified that our *** would be delayed and would not arrive until August 12th, the very day my husband was starting his new job. This caused significant inconvenience, as my husband was left without his work materials for his orientation and the first few days of his new job.

  2. Lack of Communication and Responsiveness:

  Despite our best efforts to communicate our urgent needs to several customer service agents, no accommodations were made to address this delay. We learned that our *** had been sitting in ******* for four days after it was picked up on July 29th, adding to our frustration.

  3. Issues with Delivery Location:

  When our *** finally arrived on August 12th, the delivery driver informed us that it could not be delivered in the Anti-Gridlock zone in front of our apartment, nor in our alley, despite the alley being listed as an option on your delivery form. It is irresponsible for PODS to offer an option that is not legally viable, and had we known, we would have chosen a different moving service altogether. The driver called his manager, who instructed him to return the *** to the warehouse, leaving us without our belongings on a critical day. At this point there wasn't a new delivery day scheduled.

  4. Further Failures and Financial Impact:

  After requesting a manager's intervention to resolve the situation, the customer service agent "reassured" us that they can handle the issue while at the same time they would escalate the issue to a manager for us to get some type of refund. That agent promised a new delivery on August 14th. My husband had to take a full day off from work, resulting in a loss of income during his first week at a new job. Unfortunately, the same delivery issue occurred, and our *** was once again sent back to the warehouse. This forced us to rent a U-Haul at our own expense to retrieve our belongings, with an unrealistic expectation to have everything done by 3 PM due to your facility's operating hours. We could not complete the move within the given time and had to leave some of our things in our *** and schedule another day to pick up the rest. 

  Conclusion:

  We initially trusted PODS to handle our move with care and professionalism, but this experience has been nothing short of disastrous. PODS values are: "We work as a team. We find a way. We care." Our experience unfortunately did not match the values that PODS has. PODS did not find a way repeatedly and we had to do extra work to get our things. Not only did we lose time and money due to my husbands missed work days, but we also incurred additional expenses for the U-Haul rental. This has caused us undue stress during an already challenging transition.

  We are requesting a significant refund to compensate for the delays, miscommunications, and financial losses we incurred as a result of PODS' failures. We are open to negotiating the exact amount, but it must reflect the substantial inconvenience and cost we have borne.

  We appreciate your prompt attention to this matter and look forward to a swift resolution.

  Sincerely,

  Iyahna Boyd 

  
  
  

  

  Business response

  08/26/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************. A review of the issue that gave rise to this complaint is currently underway. ************ has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with ************ until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************ may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ************ feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  Customer response

  08/27/2024

   
  Complaint: 22164757
  
  I am rejecting this response because:

   

  My husband received a call from a representative at PODS who is helping to resolve the case and address our issue with the delay. The lady mentioned that she will be working on it and will call him back but there has not been a timeline for when to expect a final solution. So I only rejected the complaint because I didnt want to close the complaint assuming that the representative would call back with something more concrete. Thats the only reason. Thanks again!
  
  Sincerely,
  
  *********************

  

  Business response

  08/29/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************. I am happy to inform you that the issue was resolved by a PODS representative and ************. As of August 28th,2024, we have confirmed with ************ that the issue was addressed to his satisfaction with a customer satisfaction credit and a signed document,resolving this complaint.

  Customer response

  08/29/2024

   
  Complaint: 22164757
  
  I am rejecting this response because:
  
  

  Hi, 

  My husband informed me of the document and yes it was signed by both of us. I was wondering when we would receive the agreed upon refund. And it will be direct deposit correct? Thank you for all your help. 

  Sincerely,
  
  *********************

  

  Business response

  09/04/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************. We are pleased to inform you that the issue has been resolved. A refund was posted to Mr. ***** card on file on August 30th, 2024, and ************ has confirmed that the credit has been applied to his account. This resolves the complaint.

  Customer response

  09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

   

  thank you guys! 
  
  Sincerely,
  
  *********************

• Initial Complaint

  08/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 7/10/24 I confirmed an order with PODS based on an estimate of $4,943.75 to include initial drop off, transfer of PODS, storage for 1 month, and final delivery. On 7/23/24, I spoke to a PODS representative to change my final drop off destination. The distance from my home to the original destination I was quoted for was ***** miles (***** miles from start to original PODS storage facility + 14.8 miles from PODS storage facility to final drop off = ***** total mileage). The updated PODS destination was ***** miles from my start location + 14.1 miles from updated PODS location to new home = ***** total miles) - an overall 11.5 mile difference/increase. This change was requested on 7/23/24 and I received zero indication that my original estimate would not be honored, zero communication was given regarding a cost increase, no updated costs were promulgated to me or authorized by me. The PODS were delivered on 7/29/24 and picked up 8/02/24. The only reason I found out my cost for this service increased from the quote agreed upon on 7/10/24, was due to the charge to my account on 7/31/24 revealing a $1200.00+ difference in what I agreed to. After speaking to a representative on 8/15/24 (case#********) who agreed that the gross increase didnt match the 11.5 mile increase resulting from the destination change, my ticket was escalated and I was promised that a supervisor would call me to discuss further. On 8/19/24, I received a ticket closure notification via email from PODS - no phone call was received and resolution hasnt been reached. The change in destination was made BEFORE my PODS were initially delivered to be packed for transfer and storage and if I had been told that this change would result in the $1200.00+ increase it did, I would have cancelled my reservation immediately and selected a different company. I was not given the opportunity to make this choice because PODS withheld these increased cost details from me. This is predatory financial entrapment.

  

  Business response

  08/27/2024

  
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***************************. A review of the issue that gave rise to this complaint is currently underway. ************** has been assigned a PODS Advocacy Representative and has been contacted to advise of the assignment and provide contact information while the review proceeds.  We will continue to work with ************** until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer response

  08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I rented a container, which spent roughly 2 months at a PODS storage facility and then was delivered and spent another 2 and half months at my location while I was unloading it. The amount charged at the rate for storage in the PODS facility even after the container was delivered to my location. According to PODS billing support this is how they do it and cannot change it. I do not think it is right for me to be billed for a service I did not receive (storage at their facility) where they clearly have a lower rate for the service that I did receive (storage at my location).

  

  Business response

  08/21/2024

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *****************************. On August 21st, 2024, a PODS representative and ******************** discussed the monthly rental charges as specified in the order confirmation and specifically the rental rate does not change upon a change of location of the container indoor at our storage center to outdoor after redelivery at his new address.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ******************** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  08/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a POD container to ship my sons things to him. Im in **, hes in **. The pick up after I loaded it was great. We were told it would be at my sons home last Friday. The driver that day attempted to deliver it but claimed there was a vehicle blocking the driveway. The driver was at the wrong address. They claimed they tried calling me but they never did. I was told wed receive some kind of compensation but after getting the run around i was told in an email that they had made their decision. Also I did not receive a military discount. I told the person up front that it was military move.

  

  Business response

  08/28/2024

  I am in receipt of your correspondence concerning PODS customer, ***************************. Due to unforeseen circumstances, ****************** container was delayed. I would like to assure you that we have promptly addressed this issue, and as of August 21, 2024, she has been compensated for the delay in full. The refunded amount should be reflected in her account within the standard 3-5 business days. We apologize for any inconvenience this may have caused and appreciate your understanding. If there are further inquiries or if additional information is required, please feel free to reach out.

• Initial Complaint

  08/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed the order several weeks ago, told them that my driveway was tight but that it met the width requirements the company had in place. The driver was in my driveway and had enough space to backup and did not. They had several weeks to review and notify me that they could not deliver and did not do so. I am moving several states and this last minute notification on the day of delivery is going to cost me significantly. There was no reason this should not have been delivered and even less because they had sufficient time to come and inspect the space it was being dropped. This is the worst service and now I can't even get a timely refund to book another service.

  

  Business response

  08/19/2024

  I am in receipt of your correspondence concerning PODS customer, ***********************.    Our ********************** advocate spoke with *********************** on August 17th & August 19th, 2024.  The container was not able to be placed  safely onsite due to clearance issues.   The order was cancelled and *********************** received a full refund. 
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer response

  08/19/2024

   
  Complaint: 22152677
  
  I am rejecting this response because: I still have not received the refund, the company had weeks to assess the location and I provided ample details on the drop spot and clearance.  Further, instead of just cancelling the company and driver could have come up with alternative drop locations on or near the property.  
  

  Because of the last minute change that could have been avoided its costing me more money and time that I didnt have.  
  

  this refund should have processed quicker and this issue could have been avoided.  
  
  Sincerely,
  
  ***********************

  

  Business response

  08/22/2024

  On August 19th, 2024, our PODS advocate advised *********************** that the pending authorization had been voided and the posted charge refunded.   It would be up to *********************** institution as to what their processing time would be to return the funds as PODS would not control that process.    
   
  
  

• Initial Complaint

  08/16/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Driver hit my light post when delivering pod to my home . I had one of my workers try to fix for him so he didn't get in trouble . We thought maybe the bulb was just broken . It's a very high pole and requires additional work. So I waited a week to make complaint and now pods denying my claim

  

  Business response

  08/19/2024

  RE:       ************************* aka ***************************** (CID 168397709)
               Complaint #: 22151835 
  
  Dear ****************:
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,*************************.  ********************** review confirms that ****************** accepted the terms and conditions of the PODS rental agreement at the time of ordering the container and creating the PODS account online. The terms and conditions of the agreement outline no compensation is warranted due to the findings as outlined below.  
  
  We have received the claim concerning damage to a lighting fixture on Ms. ******** property related to the placement/retrieval of a PODS container. ******************,submitted to PODS, two photos and one estimate for replacement costs of $3,413.42. We have conducted a thorough investigation, including a review with the relevant service personnel. PODS findings indicate that the container was positioned according to Ms. ******** instructions. After careful examination,we determined that our driver did not act negligently in handling the container, and no damage to the property was caused by the placement and/or retrieval of the unit. PODS operated our equipment with the standard due care expected in the normal course of business. We would like to remind ****************** of the terms of the rental agreement, entered into with PODS, which states that ****************** assumes full risk for any potential damage to the premises resulting from our delivery services. For reference, the rental agreement is available online through the PODS account. We greatly appreciate ****************** feedback and apologize for any inconvenience she may have experienced. Should ****************** wish to further discuss her claim she can follow up with her direct claims representative or call PODS directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured.  PODS Enterprise, LLC prides itself of its quality customer service and I regret that ****************** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

  Customer response

  08/19/2024

   
  Complaint: 22151835
  
  I am rejecting this response because:

   

  Lies and more lies . The driver did hit my pole. I was there. He came out of truck and was very sorry . He was very aware he hit pole with truck on turn . I had workers there as well who saw and spoke to him. My workers said they could try and help to bend light back 

  And the charge for repair is not $3000 but $1200. I am very willing to go to small claims . I have video of ( not the accident) but him coming to speak to my workers . If he is now going to lie he can lie under oath on court . 

  I have dialogue texts from that day of me asking my tree folks to try and fix because I felt sorry for worker . He was concerned of having to make a claim so I was trying to be nice . I can get letters from my workers and I have one camera him running around working with my tree folks .

  I'm done trying to be nice now. Now I'm insulted that there are lies being told .

  I am more than willing to take to small claims .

   

   

  
  Sincerely,
  
  *****************************

  

  Business response

  08/21/2024

  RE:          ***************************** aka ************************* (CID 168397709)
                  Complaint #: 22151835 
  
  
  I am in receipt of your correspondence concerning PODS Enterprises, LLC, customer *******************. Per our previous response on August 19th, 2024, a complete review was completed, and the resolution therein was deemed appropriate based on the facts of the review.In the spirit of customer service and thorough reviews, upon receipt of the feedback on this complaint, the issue was revisited and reviewed again however,PODS Enterprises, LLCs position remains unchanged. Should ******************, have any further documentation to further substantiate that PODS did in fact make contact, to provide pertinent to her claim; PODS is requesting that *****************, submits that documentation to PODS at their earliest convenience. While we regret that we were unable to change the position on this issue, we can confirm that the issue was thoroughly reviewed to ensure accuracy. 

  Customer response

  08/21/2024

   
  Complaint: 22151835
  
  I am rejecting this response because 

  1. He hit the pole . I have pics of damage . I have text that day to my workers asking them to fix the pole that THE PODS driver hit . 

  I am not requesting $3000 . My damage cost was $1200. 

  I Want name of driver . Please confirm you are speaking to the right driver . He was driver who dropped the pod to ********************************************* . I want his name so I can take to small claims . 

  He can lie to a judge under oath .

  I Will state under oath I watched him hit it . He admitted he hit it. He spoke to my workers and asked them to fix . I have letter for court from my tree workers that saw him hit the pole .

   

  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  My PODS delivery (return of stored items) was scheduled one week in advance. I WAS NEVER TOLD THAT SOMEONE NEEDED TO BE PRESENT AT THE TIME OF DROPPOFF. As a result, my contai er was not delivered on the date scheduled. I was informed that it could be delivered tge next day and it wasn't. Now I'm told that it will be delivered to.orrow. My son is a student sleeping on the floor of his new apartment with ABSOLUTELY NOTHING in a state where he knows NO ONE and has NO TRANSPORTATION. THIS IS PODS' FAULT AND I AM SEEKING A REFUND AND WRITTEN APOLOGY FROM THEM!

  

  Business response

  08/19/2024

  I am in receipt of your correspondence concerning PODS customer, ***************************.    On August 17th, 2024, contact to discuss the issue was initiated with *************************** in order to address scheduling & billing concerns.  We look forward to working with *************************** in the hopes of reaching a satisfactory resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *************************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************; experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer response

  09/03/2024

   
  Complaint: 22149951
  
  I am rejecting this response because:

  Although PODS is keeping me in the loop regarding their investigation regarding my experience/complaint, they have not offered me any recourse.  The woman who is assigned to my case is named "********". She is on vacation this week. 

  
  

  
  
  Sincerely,
  
  ***************************

  

  Business response

  09/05/2024

  On September 3rd, 2024, our PODS advocate presented  *************************** with a resolution offer to the claim.  We are currently waiting for *************************** to return the required document that will enable the resolution amount to be processed. 
   
  
  

  Customer response

  09/13/2024

   
  Better Business Bureau:
  
   I wanted to let you know that PODS sent my refund and it's okay for you to close out my case.  Thank you for all if your assistance. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called in to help an amputated veteran move, and ordered a pod to move him from ** to SC.On the phone they pressured me to give my information to secure the price, saying it will go up.The promised me that I would be able to change the name on file from mine to the amputated veteran who is actually being serviced.They even gave us paperwork to change ownership of the account, so that the veteran can get access to his stuff in storage without needing me. But despite this they have refused to accept the paperwork and despite DOZENS of emails they won't process the change. It's like talking to a robot, and on the phone they said I must resolve it by email. /The account ownership must transfer from me to ******************! It was his house that was moved, the pod is filled wit his stuff, and it is his credit card on file! They must change the account name so ****************** can get access to his things without having to rely on me, who only wanted to help!

  

  Business response

  08/20/2024

  I am in receipt of your correspondence concerning PODS customer, *******************.  On August 15th, August 16th and August 20th , 2024, we contacted ******************* to discuss the issue was initiated with ******************* in order to address the name change.  We currently awaiting ******************* response. 
  
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that scheduling delay  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8/3/24 we were delivered one 8ft PODS and one 16ft PODS container. Upon opening the 8ft container about 1 hour after delivery, we discovered it reeked of cigarette smoke. I am horribly allergic and would not be able to use the *** due to the smell, so I called customer service. At first they were unwilling to do anything, but finally said they would pick up the *** and refund me all that I was charged for, minus the $158.25 empty container delivery fee. As a concession they also stated they would apply an additional discount of approximately $120 to the 16ft containers transportation mileage fee. I spoke with a supervisor on the evening of 8/3 who assured me I would be refunded appropriately. So far I have been charged $3831.21, and my total quoted estimate (which was confirmed when I booked and states in the quote email Your final price will be confirmed when you place your order.) is $4074.96. Today (8/14), they told me I owe $1797.39, which brings my MINIMUM total charges to $5,628.60. Again, I was quoted $4074.96. This puts me at an overpayment of $1,553.64 (at best, but Im not sure of the exact number because they have not been adhering to the quoted rates). They will NOT provide me with an itemized receipt showing all charges and refunds, and said they have no record of the $3,441.32 charged to my AMEX on 8/3. It was an endless cycle and keeps repeating. Update: As of 8/14/24 they are refusing to schedule delivery of one of my PODS due to unpaid invoices. When I called, they still seem to not understand that one of my PODS was cancelled and returned empty, as well as the fact that I have significantly overpaid. The customer service teams never seem to understand the very simple issues I have laid out and either give up and hang up on me, or try to tell me I havent been charged when I have receipts from my ********************

  

  Business response

  08/22/2024

   I am in receipt of your correspondence concerning PODS Enterprises, LLC , ***************************. On August 21th, 2024, our PODS advocate reached out to ******************** to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and they have accepted. As of August 21th resolution reached, we have confirmed with ************** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved.Thank you.

  Customer response

  08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Our *** was delivered to our new residence on July 30, 2024. We hired a moving company to empty our *** on August 1, 2024. Immediately upon opening the **** the movers noticed that there was a significant amount of mouse f**** all over our belongings and the floor of the **** The *** contained all our household items from our previous home including but not limited to a living room sectional, a console table, a large bedroom dresser, a queen size mattress and box spring, a full size mattress and boxspring, a crib, a bassinet, a large area rug, an outdoor area rug, dining room furniture, boxes of clothes, linens, and blankets, and several other household items for our family of four. As the movers continued to empty the **** it was very clear that mice had gotten into the *** and had been living there for quite some time. There was mouse f**** and urine on all of our items. Our belongings were chewed into and destroyed. The mice had found a piece of styrofoam used to protect our furniture during the move and chewed it into pieces which were left all over the floor of the *** and on our belongings. Overall, the majority of our items are destroyed and totally unusable. The damage is so extensive, not to mention that the items that were somewhat salvageable had to be deep cleaned and heavily disinfected for the safety of our family which includes two young children. The hired movers had to place most of the *** items into the garage to be taken to the trash. We were unable to move into our new home on the date we had planned on because we did not have usable, safe furniture resulting in us losing money on our rent. We had our belongings stored with PODS since October 2021, and we made our monthly payment of $361 on time for the entirety of our contract. It is disheartening to think about the total cost we spent on our *** unit (just under $13,000) and the severity of the damage that was done.

  

  Business response

  08/30/2024

  PODS is extremely disappointed to hear about Mr. ********** situation with his container.  Our location has a pest control service in place that guards against pest infiltration into the PODS facility.
  
  Pests can be attracted to food and other items stored by a customer or may have initially entered the container while on-site at a customers property, which ********************** does not have any control over.  PODS investigation is currently on-going as to how exactly the situation occurred. 
  
  Mr. ********* has filed suit in court against PODS.    We understand that Mr. ********* is seeking over $20,000 in damages---half of what is seeking is a complete refund of his storage fees and the other half is for replacing his furniture.  Assuming PODS has any liability under these circumstances, PODS does not agree with Mr. ********* on the value of his claim.   There are other factors at play which he has not considered.  Accordingly, the matter may best addressed by court to determine the extent of PODS liability under the circumstances.  Nonetheless, PODS is always willing to entertain further settlement discussions in good faith with Mr. ********* should he be willing to make some compromises.

  Customer response

  08/30/2024

   
  Complaint: 22137089
  
  I am rejecting this response because:

  There was absolutely no food stored in our ***, nor were mice inside the *** unless it was already delivered as such.
  

  No settlement has been reached. I am open to negotiating a reasonable settlement offer.  

  
  Sincerely,
  
  ****** *********

  

  Business response

  09/11/2024

  PODS has reached out to ****** ********* to have a discussion about his claim.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩