We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Skin Care

Hawaiian Moon Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

This profile includes complaints for Hawaiian Moon Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hawaiian Moon Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bundle package of aloe cream purchased on 3/2/2024 @ a pet expo in **

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 3, 2024 a purchase of $171.20 was made at a trade show in ***************, IN at the ************* Show. This purchase was for one family pack (4--9oz jars) show special (buy 2--get 2), 6 travel size jars and one additional 9oz jar for a show discount. The items were packed up for us. Unfortunately, upon arriving home and going thought he purchase, I discovered that one of the 9 oz. jars was missing. Since I was sharing this purchase, this was important to resolve. I immediately tried to contact the company. I have emailed multiple times over the course of weeks hoping to get a reply. I have called the company phone number and had to leave messages and have not received a reply. I have used the website auto form to send in a questions/concern multiple times. I have yet to receive any type of response in any format. I really believed that these issues would have been quickly resolved with either the missing jar being sent or a refund of the single jar cost. I have offered in my emails the transaction number and the name of the sales person. I can give all of the transaction information and the dates of the emails. At this point I became concerned that this was a scam or some type of fraud.

    • Initial Complaint

      Date:03/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mom and I attended the Minneapolis Art & Gift Expo in Minneapolis, MN on Nov 5, 2023. We purchased four 9oz tubs of aloe lotion from the Hawaiian Moon booth with the promise that we could return it for a full refund if we were not 100% happy with it. We each tried it for a while and in early January decided we did not like it well enough to keep for $30 per tub. I went to their website, confirmed the return policy & instructions and followed them exactly. I took pictures of the receipt and note I included in the box (attached). Since the credit card used for the original purchase had been lost & temporarily deactivated, I provided a different card number to which they could process the refund. We had primarily been using the product from the travel size containers (which were free as a "show special" with purchase). So as a bonus for Hawaiian Moon, three of the four full size tubs were still sealed and could be resold. This can be seen on the photos as well. I waited a full three weeks after my package was confirmed as delivered by USPS (photo attached) to contact them. No one ever answers the phone, it's always a voicemail. I've left two or three messages and sent two or more emails through their contact us page, as directed on their website is the preferred form of contact. Have not received the refund due of $129.64 and have never received a call or email back regarding this matter. Return policy from their website ****************************): "We offer a 100% money back guarantee! If for any reason you are not happy with your purchase of aloe cream purchased from this website or directly from one of our sales representatives, please return all jars, with your receipt, for a full refund. A receipt is required. Once we receive your return, refunds are typically processed within 2 weeks. Please allow up to 3 weeks from the time you send us your return to receive your refund. For fast answers to your return/refund inquiries, please send us an email."

    • Initial Complaint

      Date:03/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 9oz jar of ************* lotion that came with money back guarantee on 11/03/2023. On 12/05/2023 I returned the items per instructions and on website and receipt. As of today, I have not received my refund. I've tried to contact Hawaiin Moon via telephone numerous times and by email. The only email I received was an acknowledgement that they had received my return."Flag for follow up.?You replied on Tue 2/13/2024 3:49 AM Flag for follow up. You replied on Tue 2/13/2024 3:49 AM customerservice hmaloe.com <**************************>?You ?Hello, We were able to locate your return. Please provide a number we can reach you on so we can process the refund for you. We will need the card number, expiration date and security code. Thank you!Best regards,******* Hawaiian Moon Inc.From: ***************************** <***********************>Sent: Saturday, February 3, 2024 10:38 AM To: ********************************************* <*********************************************>Subject: issue with product and returen Hi,I purchased product at a trade show. I started using the lotion after getting the 1 big jar plus the extra small ones. However, after a few weeks of use I started to notice my skin drying out faster than usual and becoming irritated. I followed the instructions exactly as to how to make a return for a refund. The items were shipped back on 12/05/2023. As of this writing, I have not received any feedback. Please advise.Thank you in advance for your prompt response.*****************************"

    • Initial Complaint

      Date:02/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the aloe on 9/1/23. After one use my face was burned. I originally couldn't find the receipt but eventually did. On 1/16/24 I mailed the product, my receipt, and an explanation as to why I was returning. I paid $19.35 to ship it back. They received it on 1/19/24. I have left multiple voicemails, sent 1 email, I also spoke with ****** on 2/8/24 who stated he would create a support ticket for my refund. Today is 2/17/24 and I have not received any response or my refund. They now have the product and my money. Please help me get my refund.

    • Initial Complaint

      Date:10/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had started using the lotion after getting the 2 big jars plus the extra small ones. However after a month of use I started to notice my skin drying out faster then usual and becoming irritated and itchy and painful. I didnt think anything of it and still continued to use the product until noticing more painful like blisters appearing. My skin is very irritated and dry and bleeding to the point it hurts to use my hands.

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased items from this business at a trade show in ** in February 2022. The business offers a 100% money back guarantee which they told me about at the sale, and it is listed on their website. I was not happy with the product, I reached out in June to confirm that I would be sending the product back. It was shipped on June 30 to the address provided with the requested information. I have followed up monthly and still have not received the refund of $127.96. I have sent emails, called and left voicemails, I do not receive a response. This is completely unacceptable.

    Hawaiian Moon Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.