Complaints

This profile includes complaints for Affordable Solar Roof & Air LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Affordable Solar Roof & Air LLC

  4914 Creekside Dr Clearwater, FL 33760-4017

• 

  Affordable Solar Roof & Air LLC

  22955 Tomball Pkwy Ste 11 Tomball, TX 77375

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had solar installed by this company last year. It was like pulling teeth to go from step to step, but when they finally did it I was very satisfied. I need to look at reroofing my home and the contract advised that if I have their company do it, they charge a lower fee to remove and replace the panels.I have been trying to get an estimate for over 3 weeks now and still nothing. I had a set appointment on 3 occasions. The first I had to change by 15 minutes and they could not accommodate. The last 2 were 2 consecutive and the rep did not call on either day. I have called the office multiple times and have advised that I want a cost to have them remove/replace without the roof contract - I do not have great faith that they would complete the job in a timely manner at this point.I finally asked that a manager call me and was told that the concern was sent to the estimator and appropriate management. This was last week. Nothing!I started a home equity loan to cover it and now have exhausted two contracts and it will affect my credit since I took the hit for the loan application.It shouldn't be this difficult to GIVE a company a contract. I simply need the estimates WITH the cost for them to remove and replace the panels. At this point I feel they should cover it, but don't expect that to happen.Their work was great - their service is inattentive and has poor follow through.Please help me get the information I need.

  Business Response

  Date: 08/21/2023

  We apologize for the confusion with this customer's quote request. ********************** original salesperson was in ******* and transferred to our ******* branch eight months ago. Our customer service reps kept sending messages to a different ******* in the ******* market. This is what caused the confusion about the roof quote never being sent. We have contacted ****************** and provided him with the quote he requested. Once again, we apologize for not getting him the requested quote sooner than we did. 

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installed Around March 21, 2023 for about $40,000 They committed that they would install enough panels to cover my energy bill, the energy bill to my casita, an electric car, and a pool heater. They knew I had just moved and had not been there for 6 months. I moved late Sept 2022. They also said that if the estimation is off, they will have more to cover my bill on their dime and refund any extra money spent due to a bill from Duke Energy.They messed up my interconnection and put the solar credits on a different account for over 1.5 months resulting in no solar benefits for us, its as if they were never installed but not I have a solar bill and duke energy bill. they also underestimated my usage by a LOT. From the very start, I noticed that my panels weren't producing enough energy to cover even a portion of my bills during the winter months, let alone in the scorching summer heat. I did my due diligence and called them multiple times to address this glaring issue, but each time, it felt like I was talking to a brick wall. "We'll call you back," they promised, but it was just a ruse to pacify an irritated customer. Did they ever call back? Nope! Weeks went by without any correspondence, leaving me in the dark about the status of my complaints.The business has not resolved all of this, only the interconnection and switched it to our house meter. No refunds, no extra panels. Nothing.DEF Account No.: ************

  Business Response

  Date: 07/25/2023

  Prior to this complaint being issued. We had already resolved this customer's concerns. This complaint can be closed. 

  Customer Answer

  Date: 08/01/2023

  This response was provided verbally to BBB:

  The business resolved my concerns today, August 1st.

  Thank you!
  

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased solar panels from Affordable Solar Roof and Air with the understanding that the company will back its product. Panels were installed and operational in late February. At this point they are not keeping up with our electricity needs so we are paying for the panels, and a big electricity bill. I specifically asked about this situation with the salesman who made it seem that it was a simple issue of adding more panels. It may be that simple, however I CANNOT reach the customer service number. It doesnt even ring. When I call it goes straight to a fast busy signal and hangs up. I have called at all times of the day, but cannot get connected! I dont know if they are out of business, but they are not offering customer service. Very frustrating

  Business Response

  Date: 07/21/2023

  We are unsure as to why our customer is unable to reach our office line. We have over 60 employees available to answer any inbound call that *** come in. We had our ************************ reach out to this customer and discuss her concerns. He also gave her his direct number for any future needs. 

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a copy and paste from a ****** review i wrote. Have been going back and forth with this company for over a month. They hired a sub subcontractor to come remove a big pine tree off my side yard to give the panels better sun. They left trash everywhere, it was left undone and even broke my fence. When I tried making the claim I had spoken to ***** and she advised me she would get a hold of the regional manager for me. When he finally contacted me 2 weeks later he tried telling me it was my responsibility to make the claim to the subcontractors and figure it out myself. To me sounded like the easy way out of it so here I am trying to see if this will finally make them take action into their subpar customer service. What a way to treat active duty veterans Ill tell you that!!update. attempted to call them to receive a copy of my purchase agreement with them when it came to doing my taxes. the sales rep told me that with the tax incentive i would receive back 28% of what the system was worth and could use that to pay off the loan of the system faster. When talking to my CPA he advised that it was only a tax credit not a reimburse. The salesperson ****% said very misleading information in regard to the tax "incentive." My fence has yet to be fixed, the tree ***** is still there and never got a call back from *** the operations manager on how he "would do anything to make this right"

  Business Response

  Date: 06/15/2023

  We have attempted to speak with **************** multiple times in order to resolve his claims with the tree company. We have attached a screenshot of his ****** complaint from a year ago, with the owner's response asking him to reach out to us. **************** was scheduled for multiple conference calls with the owner, which he didn't show up for. We eventually gave up on trying to resolve his concerns. It's now been over a year later, and he has still not called into our office, as he claims. We note every single call that comes into our office, and the last note on his account is from the owner calling him on 5/04/2022 (screenshot uploaded). We have not received any further communication from **************** until we received this complaint. 
  

  Addressing his concerns is easy.
  

  If he still has a tree *****, we will happily help remove it.
  

  The fence damage is hard to address as the fence was and is still falling apart from age. The recently claimed damage was visible on ****** earth street view from 2016 uploads. Either way, we have uploaded ******************** signed contract in which our Sales Manager specifically noted in the special notes that the "tree Installer would be responsible for any damages on-site." However, we would like to help middleman a solution for his fence claim and the tree company.
  

  In regards to the tax credit, we are not CPA's and we state that very clearly. All our reps can do is explain the Solar Tax credit and how it works. **************** purchased solar from a different company named Momentum Solar prior to choosing ASRA to do his installation. We can only assume that he heard solar presentations from different sales reps. **** rep probably put their own spin on how the tax credit works. We have no way of verifying what was said to **************** about the Solar ITC. We always recommend speaking with a tax professional prior to making a major investment purchase that includes a tax rebate. We can not take responsibility for a customer's actions on personal research prior to purchase. 
  

  We look forward to helping **************** in any way possible. We would recommend that he calls our office and ask to speak with *******, who will help him resolve his concerns. 

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a solar system installed last Dec 2022 by what I thought was a reputable company. Two months ago, after a rain storm, 2/3rd of my panels went off line. Call the service desk and they started giving me the run around. Final wrote a BBB review with you and after 3 weeks their tech came out and gave me a different story and said they had fixed the problem. Within a week I was getting requests to closeout my BBB review. Since I'm not one to jump the gun, I waited to see what happened. The following week the Better Business Bureau pulled the review as they said I hadn't responded, which is right. Less then a week after that, it rained and the same problem occurred. Getting the same run around and no one can tell me what the problem is. I would like Affordable to come out and fix the problem, not just the symptoms. We spent a great amount of money on this solar system, and I don't think it's too much to ask for it to work.

  Business Response

  Date: 06/21/2023

  **************** system has never actually been down, as he expressed. We have attached screenshots of the system as of today, and it is working perfectly. We also uploaded a screenshot of the system never being offline from January through now. The system does not have an issue with rain or wiring. The micro-inverters use a WiFi signal that sometimes can disconnect or lose a strong signal. **************** neighbor also uses the same inverters, which can sometimes cause signal interference. We want to reassure ************ that even if the system is not reporting like normal. His system is still producing energy as it should. For now, we have no issues to correct on **************** system. 
  

  The most recent service call was on June 14th, when our tech reset the signal on 12 inverters. There have been no issues post-visit. 

  Customer Answer

  Date: 06/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now.  It has only been ten days, we'll see what the future holds.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/22, I went into a contract with the said company because I was told on multiple levels they can accomplish what I was requesting in order to have solar panels installed. After more than 5 months, I was told they are unable to to as previously agreed upon and although *** numerous phone calls, spoken with multiple individuals, theyre holding me hostage. I want to be relieved from my contract obligation since theyre unable to deliver. *** asked on multiple occasion to speak with the owner, ***** but has yet to receive a phone call. I appreciate a feedback into this matter and hope to hebe it resolved.Jhoda

  Business Response

  Date: 06/21/2023

  We will have ***** reach out to Mr. ***** to discuss the complications with his project asap. We look forward to getting this project back on track. 

• Initial Complaint

  Date:06/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey ****** and Solar roof and air customer support.Please get my son's gutter hangers situation corrected. Upon cleaning his gutters we found all his gutter hangers that were supposed to be installed were found laying uninstalled in his gutters and your company is not remedying this situation.The response back from your company was that we've not yet heard from the roofing company.This is not how your company should act.To h*** with waiting for a response from the roofing company, get your company to send resources to correct this situation!You and your company should be ashamed.Regards,*********************** Mobile ************

  Business Response

  Date: 06/29/2023

  Business response taken verbally by BBB:

  We did roof work for this customer. We do not offer gutterwork, was outside of our scope of work offered, and wasn't on the contract. As such we will not perform the requested work, as we are not responsible for the previous companies' poor installation, and we do not offer gutter installations.

  Customer Answer

  Date: 06/29/2023

   
  Better Business Bureau:
  
  It would have been nice if the roofing contractor informed the Affordable Roofing Manager that the gutter hangers were not installed correctly and it would have been nice if Affordable's roofing manager would have told me this but this wasn't how it was handled. Affordable needs to speak with their roofing ccontractors and tell them when they see this, to inform them so they could inform the customer rather than removing the gutter hangers and leaving them in the gutter and not saying a word.

  In all, I do agree that Affordable is not a gutter company and the company that installed the original roof was at fault but Affordable should have informed me of this fact and didn't. That's their issue to resolve with their roofing contractor.

  To summarize, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with a solar company and was told that the system they installed would not need a battery back up system. That was false information in order for the system to work you MUST have batteries. I have reached out to the company several times and they refuse to help resolve the issues. I they keep passing the problem to someone else and then just stop answering my calls or calling me back.

  Business Response

  Date: 03/27/2023

  We have attached the customer's contract and proposal. Neither of which mentions any battery backup system. If a battery backup had been purchased, the project price would have been close to $24,000 more than they signed up for. To the best of our abilities, we completed all contractual aspects of the job. I will also note that the customer was provided a "Welcome Call" before the job moved forward, where the entire scope of work was covered over the phone. At NO time was a battery installation mentioned on either side of the call. At this time, there is nothing more we can do for our customers than offer battery-only financing. 

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attachments...

  Business Response

  Date: 01/19/2023

  We have already resolved this situation with the customer. They should agree to close this complaint. 

  Customer Answer

  Date: 01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered solar panels from Affordable Solar Roof & Air LLC and were told 60 days to install from the day we signed. 6 months later I'm making payments on a system that doesn't work. I've tried reaching out to my salesperson ********************************* many times only to be told to "go f@#$ myself, my job is done, any complaints call the company". I have reached out many times to the company only to be called a "D!@#HEAD" when they thought they hung up phone or put me on hold but not muting also saying, "I'm just calling about the same thing for last couple months" Her Name was *******. Now only the owner's wife (*****) will ************* because she's instructed the office personnel not to speak with me. Now ***** is not returning calls, but when I do get her on the phone, she tells me she's been busy and forgotten and/or couldn't return my call because she has other problems to deal with. No email, text or apologies about this or solar system not working, sales rep telling me to go f-myself, being called D-head by office worker. I never complained before about anyone or a business with BBB or any reporting agency, but I spent $100,000 on a system that doesn't work properly or how its supposed to. My Solar panels should be @ 110% selling 10% energy back to **************** but Im l***y to be getting just over 20% solar efficiency. I also spent $24,000 on two battery packs that don't work and was told by their office "well one looks like it's working ok" I didn't pay for one battery pack to work "OK" I paid for 2 Batteries to work all the time, it took me 4 phone calls for them to realize I even had battery packs!! My Next Steps are ********************************** Stations, social media, and then personal attorney for breach of contract, slander, selling faulty equipment, and damages. I'm making payments on a system that DOES NOT WORK and still paying regular electric bills. Again, this is only a few complaints with Affordable Solar Roof & Air LLC, their office staff

  Business Response

  Date: 01/11/2023

  Any issues that have come up with Mrs. ******** ******* projects has been addressed with Mr. ****** ***** by numerous staff members. Mrs. ****** has spent countless hours advocating for Mr. *****. Making sure that any issues that arose were addressed immediately! A timeline of the project has been attached. Mr. *****’s claim of 110% offset is untrue. I have attached a copy of the proposal showing a 93% offset. The system has not been on more than 30 days. There was an issue with one of the batteries in the battery pack which was addressed immediately. Mrs. ****** contacted the manufacturer directly and requested that this battery be replaced asap! ASRA is currently attempting to schedule this replacement via email for this Friday January 13th. We have received a response from Mr. *****. Mr. ***** has been rude & inappropriate with the back office staff & FAMILY MEMBERS of the sales representative, to the point of harassment. I have attached photos showing Mr. *****s actions in spite of everything Mrs. ****** has done to satisfy this customer to no avail. Mr. ***** has attempted to contact multiple back office staff members via their PERSONAL social media accounts. Mrs. Martin text messaged Mrs. ****** (office manager) concerned about the request (screenshot included. Mr. ***** has been contacting the sales rep in the early morning hours from a block phone number. Because of this behavior from Mr. *****, he will only be contacted via email and only the battery pack issue is being addressed. Claims of 110% are false. As well as his claim of “paying for a system that doesn’t work”. As you can see in the breakdown, ASRA has sent Mr.***** a check for the amount of the first 4 loan pymts that started in Dec.22. I have attached a FULL RESPONSE since I'm only able to use 2k characters. Please read that so the BBB can understand why Mr. ***** has become a liability for Affordable Solar, Roof, & Air. 
  
  

  Customer Answer

  Date: 01/11/2023

  
  Complaint: ********
  I am rejecting this response because:

  This response has not addressed any of the principles of this complaint. But is accusing me of trying to reach Affordable Solar Roof and Air LLC. to fix, correct and compensate or remove and refund 100% of $93,870.00 paid for this Solar System. But Affordable Solar Roof and Air LLC have acknowledged their lack of communication by refusing to return phone calls or messages and acknowledging the system does not and stills does not work correctly. EVERYTHING Affordable Solar Roof and Air LLC. has stated being paid for was negotiated in contract at time of signing August 19th, 2022. There are NO extra perks, NO extra compensation for any of the said work performed.  All Affordable Solar Roof and Air LLC has acknowledged was I sent Friend request (which doesn't have to be accepted if person chooses) Also, Proposal we were given shows 101% not 93%. I have tried contacting Affordable Solar Roof and Air LLC about this many times, and the system only gives less than 33% power at best less on most days, but Affordable Solar Roof and Air LLC. Won't return calls, go over system or repair it. I have a $93,870 system not working (which has not address) As for being rude, Affordable Solar Roof and Air LLC hasn't addressed the verbal abuse of me being called a "D******* or being laughed at when calling trying to get system operational. Attached is a Proposal showing 101% not 110% (Typo on numbers) but not 93%. I Feel I am now defending myself with these accusations and being slandered for filing a report. I have the faulty system, I was the one told to go "F*** Himself" and being called "D*******" How am I being rude?? This is beyond ridicules a company can try to twist this around on the consumer  

  Sincerely,

  ****** *****

  Business Response

  Date: 01/19/2023

  We are working with Enphase to resolve the battery concerns for Mr. *****. The batteries have a warranty on them for this reason. We look forward to servicing his system and helping with anything we can in the future. We ask that Mr. ***** please understands that ASRA does not manufacture the equipment, and we do our best to swap any faulty equipment promptly.

  Customer Answer

  Date: 01/20/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  This is not a resolution to the complaint(s) that have been filed. 
  It's an acknowledgment that Affordable Solar Roof and Air has sold a faulty product. (Not the first time I'm told) and blaming another company now. 
  There has been no mention for resolution of the verbal abuse I have been suffering from, being called “D*******” and “go f*** yourself” multiple times when I called requesting to have solar system fixed, battery packs fixed or replaced, or shown how to work system from the office staff and salesperson. 
  I spent almost $100,000 for this solar system with Affordable Solar Roof and Air only to go back and forth for months, be called names, laughed at and emotionally abused.  
  I recently had Lung surgery, and had a clavicle bone removed, and feel this is starting to affect my health (trying to heal). I now have issues falling asleep and severe headaches almost every day thinking about this, I feel Affordable Roof and Air know this and think I will just go away.    
  Also, after asking ***** (office manager) to have someone show us how to how the solar system when it gets operational, I received an email from ***** stating she WILL NOT be sending anyone out to my home to show us how to use the solar system after battery has been fixed, she said I can call Enphase, the company who makes the system. Putting it on a Third party again. This is a breach of contract. 
  I have tried multiple times trying to contact ***** to go over this  
  only to be hung up on by office staff or transferred to voicemail with no return calls because ***** has instructed no one in the office to speak with me, then sent me an email stating she will no longer speak with me and to email her to which I get no reply.  
  So, now *****, the office manager (owner's wife) won't answer my calls, return voicemails, return email, won't send anyone to explain system (like contract says) won't address the office staff and salesperson calling me abusive names, won't let anyone else in office speak with me about this. She knows the system is not working correctly, has a faulty battery, and continues to ignore me. 
  And now my health is being affected by all this verbal and emotional abuse because I used Affordable Solar Roof and Air for a service. 
  Sincerely,
  ****** *****

  Business Response

  Date: 02/08/2023

  ********* has been a very challenging customer to satisfy, and at this point, it's impossible to meet his expectations. However, we have resolved all of *************************** concerns to the best of our ability, and his solar system is now fully up and running. We can only assume that this complaint will keep going back and forth over nothing. If not, we look forward to servicing *************************** system over the next 25 years of his built-in warranties. 

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18700128
  
  I am rejecting this response because:

  This is not a resolution; it has taken months just to get to this point. 
  And I believe if not for the BBB and Attorney general's office getting involved, I'd still be trying to get system working.  
  I have been lied to, called ******** and other names by office staff, 
  Told to go f*** myself by salesperson, was told to only speak with office manager ***** (owners' wife), who said would investigate this but 
  ghosted me for weeks, only to receive an email from ********************* later 
  after I started leaving reviews and contacted social media stating she will no longer investigate this matter, doesnt care about what her sales staff does (said not her department). No one has come out to show us how to operate the Solar System, how to turn off in case of emergency, how to understand the readings on computer, this was part of the contract and was told by ***** Im not sending anyone out, you can call the manufacture for instructions this is a breach of contract! Also, the salesperson (*******************************) still owes us a ****** gift card he promised at contract signing but is blocking my calls & text.  
  I have not received any type of apologies from the office staff for the name calling and abuse behavior they have subjected me to, no apologies from office manager who ghosted me and won't return emails or phone calls, no apologies from salesperson (s) who told me to go f*** myself and said My job is done, I sold you the system, I got paid, go f*** yourself, you have any issues call the office and you can tell them what I said, they won't believe or even care which was true they didnt care, they got paid and moved on. So, no this is not over, just because we got others involved and it took me months to get this far. Also, anyone reading this, if you had any kind of issues with Solar Roof and Air LLC, please contact me or leave a complaint with BBB.  
  We are currently looking into a class action suit

  Business Response

  Date: 02/13/2023

  Nowhere in our contract does it mention that **** will send a representative to a customer's house to explain the Enphase production app. Therefore, there is NO "breach of contract," as stated by *********. Regarding the $500 owed by his sales rep. ** do not know what ********* and our sales rep agreed upon outside the **** contract. If ********* has this agreement in writing, **** will be happy to honor it and send him the $500. Other than that, we would like to resolve this complaint, as all aspects of the project have been completed. 

  Customer Answer

  Date: 02/28/2023

  I am rejecting this response because: 

  First: The contract, Verbal or Written in this case, we were told by your salesperson, office staff and ***** (owners' wife) that someone will come out and explain this solar roof system to us, also this is in writing. 

  Second: Why would you have what you call an "EXIT INTERVIEW" with a closer that comes out to your home and explains the solar system? I have names we can contact on your payroll, past and present, put under oath, explaining this is what they do. 

  Third: I have Service agreement Solar Roof and Air sales representative (*********************************) States:     

  500.00 Gift card from Christian 

  First four Payments to be made by Solar Roof and Air  

  Umbrella policy to be paid by Solar roof and air  

  Million Dollar Gap policy to/can be dropped after one year  

  23KW battery will supply home for MINIMAL 3-4 Days  

  10 Year Warranty with ******* HVAV unit  

  25 Year Warranty with Solar system  

  Duck Cleaning to be paid by Christian 

  (Been told by Solar roof and Air they DO NOT Have This Agreement) 

   

  Now, I have asked for a receipt 10X from Affordable Solar roof and Air for the Solar system we had installed 

  (started almost 8 months ago) August 19   

  I finally got a receipt in the mail for $63,128 and an Email from ***** on 2-22-23 for $63,128 for our system we paid $93,270 DOLLARS. 

  By Solar Roof and Air saying they never seen this Agreement, it does not exist and/or for me to prove it says a few things. 

  One: Christian *********************** style="margin: 0px;">submitted service agreement we agreed to and submitted false agreement document (who signed it?)  

  Two: Solar roof and Air know about this and are covering for him/company  

  Three: Solar Roof and Air have agreement on file and did/would not release to me when asked multiple times  

  Four: Maybe all the above 

   

  I Also reject your response to this and your other responses because  

  Solar Roof and Air still has not responded from any of the previous complaints including 

  Being called a ******** from your office staff, telling me to go f*** myself from your sales representee's and being lied too, having sales representative encouraging me to call their office managers and the owners, telling me they don't care and won't believe you, to which I found out was the only truth. Solar Roof and Air still have not addressed any of the Verbal or emotional abuse along with slandering me over the last 6 months or so. 

   

  Summarizing 

  I've been called names, lied to, called a liar, ignored. ghosted, had/have incomplete system- non-fulfillment of contract, Emails not returned, countless voicemails not returned, threaten to have authorities contacted on me for trying to reach out, (to which I encourage) and so much more. 

  I feel embarrassed, used and very small in this matter, even after I threatened with attorneys and lawsuits, still there are no response, apologies or type of restitution.  

  So, I reject their response and would like to request an internal investigation and/or move to the next step with BBB, Attorney General and/or ******* *************************************************** to have their sales license re-exam for business in ******* to conduct any type of business till this matter is resolved 

  Business Response

  Date: 03/09/2023

  Fortunately, this is the first time we have encountered a customer like this as a company. We have never experienced a customer we couldn't make happy or resolve basic issues until now. We are at a loss on how to resolve this complaint. ********* continues to create false statements, fictitious promises, and new problems that are not real. Even though ********* states all of his made-up claims are in writing, he has yet to produce anything for us to validate. ASRA has no issue fulfilling any written promise or contractual agreement offered by an ASRA employee. ASRA offer's a precise "Special Details" box on every agreement just for this purpose. As seen on the contract, ********* uploaded, not one of his claimed discrepancies is listed for special request. As we can see, all contractual agreements have been met, and *************************** solar project has been completed. 
  

  In response to why ASRA will not send an "Exit Interview" Closer to *************************** residence. Our office staff received over five complaints regarding his obscene and obnoxious behavior while on the phone. He has also gone beyond the boundaries of professionalism by awkwardly sending ******** friend requests to the women ONLY in our back office. This upset many of our employees and caused one of them, whom he has mentioned all over the internet, to quit. ********* is the first customer to whom we have ever not offered an exit interview. He is also the first customer we had to move to "Email Only" for communication. However, we provided him with the contact info for Enphase to help him learn his solar app. Enphase is excellent at assisting customers in learning more about their system. 
  

  Explaining the incorrect invoice that was sent to ********* is simple. He originally purchased a cheaper project and then canceled that project. Unfortunately, we sent another sales rep to his house to sell him a different project per his request. The second project was of higher value, and our office manager accidentally emailed him the first project's invoice. She emailed him the correct invoice reflecting the second contract's right amount shortly after. This was resolved before he complained about it in the rejection. I have uploaded the email chain and correct invoice reflecting these facts and reiterating the stretch of truth by ************************ 
  

  In response to *************************** claim of "slandering and emotional abuse," we allegedly caused him. This statement is simply a joke, and we will not entertain it. ********* has blasted negative reviews and lies about ASRA all over the internet. He also was so disrespectful to the mothers and fathers working in our office we had to ban him from calling our office. This has never happened before, and we pray it never happens again. If anything, we have a bunch of very kind ladies in our office that would enjoy an apology from him. 
  

  In conclusion, for now, ********* is still a customer of ASRA, and we will uphold our service and warranty agreements on his project for the full 25 yr term. We'd like him to treat our employees respectfully and communicate with our office manager through email only. We also hope that the BBB marks this case as resolved after the facts proven in writing by ASRA and the lack of facts provided by *********. We have no more energy to spend on this complaint which holds NO water. 
  
  

   

  Customer Answer

  Date: 03/15/2023

  Unfortunately, since we started working with Affordable Solar Roof and Air back in June 2022, it has been one nightmare after another. 
  
  We have made so many attempts to reach Solar Roof and Air, during and after installation, only to have most of our requests to speak with someone go unanswered by the managers and/or owners. I even tried to friend some of the office staff on ********* but no one accepted and now I am blocked from Affordable Solar Roof and Airs website to leave a review. (Do they do this to all their clients that have a complaint?)  The only correspondence we have been able to have with Affordable Solar roof and Air in the last 3 or 4 months has been with BBB, 
  
    
  
  And when I have tried calling in last few months, I have been called a ******** by the office staff and hung up on multiple times. Then when we tried reaching to the salesperson (*********************************) for information about solar system, the installation process or what we he has promised, 
  
  We were told to Go f*** yourself and Ive been paid, companys been paid, they dont care, and you can tell them I said this, they won't believe you 
  
   
  
  And now, we feel we are being put on trial, after reaching out to the management and the owner's wife *********************** (office Manager) being told to prove what we have told her and not even questioning her staff.  
  
   
  
  We also have missing service agreements/contracts, was told by ************************  
  
  She said company does not have agreement ********************************* sent over by email to the office manager **** to approve by email when we were signing contract.  
  
  Being told by ***** to prove the agreement, (So where's the agreement?) 
  
   
  
  We Had over 8 Exit interviews scheduled (this is where someone comes out to show you how to work your Solar System) 4 were no-shows or calls/ 2 were rescheduled by company, 2 acutely showed up but couldnt show ** how to understand or use the Solar System because system was not working correctly.  
  
  Having all our panels and equipment delivered to a different address miles away  
  
  Only to have redelivered a week later and set back the installation date again. 
  
   
  
  I've should of know better than to go with Affordable Solar Roof and Air  
  
  When, we were going over the agreement when the salesperson (*********************************) asked if I mind if he went out back to smoke a joint, I was looking over the agreement and told him do what you do. When he came back in, I offered him something to drink, and he asked for a beer! Again, the company doesnt want to hear anything about this. 
  
   
  
  As for their explanation of incorrect invoice being sent to ** multiple times.  
  
  Yes, our first agreement (June 2022) was cancelled 2 months prior to this one (Aug 2022), ********************************* was the sales rep that came to our home. He told ** we were his first sale and needed to go over agreement with *************************** the Regional Manager, this turned into a nightmare. At first *** was ok, then after the sale, he got belligerent with me and my wife on the phone, *** not only gave ** bad and incorrect information but other clients as well we were told by *********. We were also told *** would say/do/ promise anything just to get the sale then after cancellation period get rude or ghost his client's because there was a $2,500 cancellation policy so we cancelled and did not pay this fee.   
  
  We were also told by ********* ********************* got in an argument / fight with the owner of Affordable Solar Roof and Air in front of the other sales staff. *** was soon fired after this and for all the complaints and arguments with clients and staff he had. 
  
  Christian called ** after *** was fired, came to our home and sold ** on an updated project. Basically, the same one we wanted but now supposably with the correct number of panels and telling ** we won't have to work with *** since he was fired and promised ** a great new beginning, which turned out to be the worst thing we ever agreed to.  ********* was the original sales rep both time  
  
    
  
  It appears anything we say or ask from Affordable Solar Roof to correct or honor they just comeback making allegations and accusing me as being belligerent, rude, abusive, trying g to take the light off them. They seem to do this with other clients' complaints as well from what I have read. 
  
  I have already alerted the ******* ********** of ******** & Professional Regulation, County *************************** I will keep notifying and posting on social media until Affordable Solar Roof and Air makes this right. 
  
  I Attached a copy of the Service agreement given to ** by *******************************;
  
  Who denies many of the promises he made to ** and cleared with his manager. 
  
  For now,  
  
  We would like what is still owed to ** (in agreement and listed below) and an apology from the office staff including *********************** & *********************************. 
  
  Exit interview with a knowledgeable person from Affordable Solar Roof and air show ** how to understand and use our solar system 
  
  $500.00 Gift card still owed as in Agreement 
  
  ******** gap policy can be dropped after one year as stated 
  
  25 Year Warranty will be honored for solar system 
  
  10 Year Warranty will be horned for HVAC  
  
  Two Cleanings a year as said in package bought with no aggravation
  
  We would like to move forward with our life and put this horrible time behind us. 
  
  We ask Affordable Solar roof and Air to ****** Agreement attached, apologize and put this to an end.
  

  Business Response

  Date: 03/22/2023

  To save time on this response. We will respond to the "requests" directly and not the story. 
  

  An apology from specific employees will not be happening based on the cause of the employee's frustrations with ************************ 
  

  This customer will not be offered the exit interview based on poor previous interactions. As stated, Enphase tech support is incredible and included with the solar system cost. There is nothing in the exit interview that Enphase Tech support can't handle. 
  

  We have read the uploaded agreement multiple times and see nothing about a $500 gift card. This is never included with any package. 
  

  We assume the "Gap Policy" references Tier 2 insurance for the larger-size solar system we installed. We can't guarantee that the required tier 2 insurance can be removed after a specific time. In *******, policies and laws are rapidly changing year to year. All we can recommend is that keeping your insurance policy is probably best to help protect such a large long-term investment. 
  

  The 25yr service warranty on the solar panels and inverters IS being honored. 
  

  The 10yr parts and 3yr service warranty on the **** unit ARE being honored. 
  

  We have never offered two system panel cleanings per year to any customer. However, we offer a service package including one yearly system cleaning for $1750. We do not see this package purchased in the contract. We have attached the flyer for this package in our response. This package is offered to every customer with the display brochure in every sales folder. If ********* would like to purchase this package from **, we will discount the 10yr package down to $1500 for him.  
  

  Finally, we would like to move forward and put this horrible experience behind us as well. 

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 18700128
  I am rejecting this response because:
  Sincerely,
  ***********************

   

  In response to Affordable Solar Roof and ************ below,they again have not addressed the concerns, issues or previous emails we have sent them , BBB and *************************  they have chosen to ignore and wait to see where or how far this may go. Also, it appears that Affordable Solar Roof and Air have not even read their own service agreement sent to us. And again, we are in a situation of having to prove our allegations made. We are going on almost a year of dealing with Affordable Solar Roof and Air and have got nowhere,and now being told they would not honor their agreement. WE have lost time,money and our dignity and want this to end. Below, we have responded to each response again from Affordable Solar Roof and Air, again with no type of no resolution from them. PLEASE READ BELOW.       
  
  To save time on this response. We will respond to the "requests" directly and not the story.
  
  An apology from specific employees will not be happening based on the cause of the  
  employee's frustrations with *********   
   RESPONSE: To summarize, if at any time, an Affordable Solar Roof and Air employee gets frustrated with a client, it is acceptable and permitted to become belligerent, insult, and oppress said client. In addition, allowing this to happen indicates that this behavior is considered an acceptable practice Affordable Solar Roof and Air business operations. Customers should never be treated like this, and I personally feel embarrassed, shamed, and abused. I expect at the very least an apology for being called a ******** among other names. In addition to being hung up on several times, laughed at when I called for an update or information and receiving no returned calls or responses to all of the voicemails I left. We feel because of the way we have been treated throughout this process your business license should be revoked or suspended until your policies and procedures are updated to prove your company is responsible, fair,and honest. 
  
  This customer will not be offered the exit interview based on poor previous interactions. As stated, Enphase tech support is incredible and included with the solar system cost. There is nothing in the exit interview that Enphase Tech support can't handle.
   RESPONSE: Per our contract, the exit interview is required to be in-person in which we will be shown how to operate and maintain our new solar energy system. We paid over $93,000 for a system in which our agreement has not been fully honored by Affordable Solar Roof & **** ****** manager *********************** and sales representative ********************************* were our main points of contact throughout this process. We should not have to call a third party after being promised multiple times by ***** and ********* that a staff member will come out to our home following installation and teach ** how to operate and maintain our new solar energy system. Regarding poor previous interactions, we had 6 separate exit interviews scheduled of which 4 were cancelled 2 were no call/no shows. 1 I called to ask if the exit interviewer was still scheduled or coming to appointment and was told an hour later (after scheduled time) that they would not be coming and was not given any reason. Another time I received a call from the exit interviewer (****) one hour after he was scheduled to be onsite, he stated that he scheduled the wrong day and was not coming out. Two other times when an exit interviewer made it to our home, we were told the system was not working correctly and there was nothing they could do or show us without it fully operational. So yes, I have certainly had poor previous interactionswith Affordable Solar Roof and ****
  
  We have read the uploaded agreement multiple times and see nothing about a $500 gift card. This is never included with any package.   
  RESPONSE: Page 1 under SERVICES PROVIDED It Clearly states: $****** **** gift card once project starts. We have provided this agreement to Affordable Solar Roof and Air multiple times and each time have been told that the documents have been misplaced, lost, or simply cannot be found and the burden lies with us to prove it (which we did multiple times). We have also supplied a copy to the Better Business Bureau (BBB) among others for their records and have also attached another copy to this response.
  
  We assume the "Gap Policy" references Tier 2 insurance for the larger-size solar system we installed. We can't guarantee that the required tier 2 insurance can be removed after a specific time. In *******, policies and laws are rapidly changing year to year. All we can recommend is that keeping your insurance policy is probably best to help protect such a large long-term investment.   
  RESPONSE: Page one, ***** Services Provided it clearly states: one-million-dollar gap/umbrella insurance minimum for one year and can be dropped.   
  Why would Affordable Solar Roof and Air put this into their agreement if it cant be dropped? This is a direct lie, Deceptive and steering.
  Also, If we need to keep the policy in place for the next 25 years or more at $650.00 a year (average gap/umbrella policy for 2023) and multiply this by 25 years, its over $15,000 dollars. This doesnt include estimated inflation and insurance over this time span, this could take the gap/umbrella policy well over $20,000 -$25,000 or more, so where are this savings?
  
  The 25yr service warranty on the solar panels and inverters IS being honored.   
  RESPONSE: Please provide me with contact information should I need to reach out regarding service or production issues. I have no information for whom to call if I have a problem. Were we supposed to get this information in the exit interview?
  
  The 10yr parts and 3yr service warranty on the **** unit ARE being honored.  
  RESPONSE: Please provide me with contact information should I need to reach out regarding service or production issues. I have no information for whom to call if I have a problem. Were we supposed to get this information in the exit interview?
  
  We have never offered two system panel cleanings per year to any customer. However, we offer a 
  service package including one yearly system cleaning for $1750. We do not see this package purchased in the contract. We have attached the flyer for this package in our response. This package is offered to every customer with the display brochure in every sales folder. If ********* would like to purchase this package from **, we will discount the 10yr package down to $1500 for him. 
  RESPONSE: At time of purchase, ********************************* stated that our package included cleaning and maintenance twice a year. Once the installation process passed 60 days, we were told by ********************************* and *********************** that Affordable Solar and Air would be honoring their Affordable Install Guarantee. A copy of this guarantee is attached to this response. The document states a 60-day installation guarantee for solar projects within Palm Beach County. If not completed within this timeframe, Affordable Solar and Air promised:
  $1000 discount off the final project cost. Received
  Free ASRA Service Package for Life ($4000 Value). Said not going to honor.
  $250 Amazon Gift Card. Received
  Priority timeline once ready to install. Not honored
  This and other documents have since been removed from their website, I clearly feel this was an attempt to once again not honor their commitment to faithful,paying customers.
  And offering a $250 discount on a product that costs $1,750, while not honoring your installation guarantee is not only irrational, but offensive.
  I not only request you honor you guarantees, but I also feel I cannot trust your intentions or work ethics. Per your Affordable Installation Guarantee, (attached)  the total monetary value of the benefits remaining is $4,******, this is the Free ASRA Service Package for Life ($4000 Value) and $****** gift card (still owed) I request this be paid to ** along with an apology and our in-person exit interview as promised showing us how system operates. We will find Solar Panel cleaners ourselves for next 25 years or so  and consider our transaction complete, then we can move on from this horrible experience as you stated below.

  Finally, we would like to move forward and put this horrible experience behind ** as well. 
  RESPONSE: And to just respond To save time on this response. We will respond to the "requests" directly and not the story. This is clearly an attempt by Affordable Solar Roof and Air again to hide the truth and avoid any admission of guilt on their part. Affordable Solar Roof and Air has not addressed any of the mistreatment to ** as customers. And being told to us to prove verbal contractual agreements. This is not only unfair, but we believe we are victims of predatory business practices. Affordable Solar Roof and Air staff promised ** a ****** gift card, twice yearly cleaning and maintenance services , Exit interviewer showing how to operate solar system and that we could opt-out of the Tier-2 insurance after one year. In addition to being lied to, I have personally been called names by staff utilized profuse language, insulted, embarrassed, misled, and even threatened to have law enforcement called on ** for trying to reach them by any means possible.(including Social Media)  The fact that our solar system may be finally be working correctly is irrelevant (we dont know how to tell this). There is no excuse for the way we have been treated by Affordable Solar Roof and Air staff and management. If Affordable Solar Roof and Air is not going to honor their written and verbal contractual agreements, we respectfully request these issues and claims be reported to all applicable ************** responsible for Solar Panel, roof, and **** installation and maintenance licensing. In addition,please forward this to ********** Countys contractor certification office,Palm Beach Countys ************************ and the **************** Attorney General ******.

  Also Attach is Solar Roof and Air showing our Exit interview was performed on August 22 2022 , We received our Solar agreement on August 19th 2022, (only 3 Days later) Then when we try to contact them being told this has been completed 3 days after we singed, this is just some of what we are going  through, 

  Customer Answer

  Date: 04/17/2023

  Good morning *****,
  I just tried contacting you and was transferred to your Voicemail, I left a message.
  Please listen and respond as no one else will *************.
  This is a service issue with our battery packs not working.
  We lost our power in the storm last night, battery packs kicked in for a couple minutes then we went dark.
  This happened several times, we contacted Enphase ,spoke with ***************
  They did a system check and came back with probable cause: 
  Mis-wiring of batteries causing Micro grid to collapse (also said "Brown-out")
  They created a ticket a ticket and said I have to contact you.
  Case# ********
  
  Also, I haven't heard back from the email sent below last week. 
  I was hoping we were getting somewhere to put this behind **. 
  A call would be great to move on.

  Business Response

  Date: 04/28/2023

  This response was provided verbally to BBB:

  Prior to today, I had not viewed the document labeled "Service Aggreement 8-19-22".  It was not in the BBB complaint link, and I only saw it after BBB emailed me a copy.

  This document is 100% a fake document.  We did not create it, and we do not offer much of what's listed, including "one million dollar gap/insurance minimum for one year" and "$500 **** gift card once project starts".

  This document is not signed, and it has misspellings ("Affordable" is misspelled in the signature field and throughout the document).

  Additionally, the customer did not sign up for nor pay for "twice yearly cleaning and maintenance services." 

  The customer does not qualify for the "********************** Install Guarantee".  The guarantee applies for contract involving solar-only.  The customer had additional installation beyond solar (battery, HVAC unit).

  We've given the customer everything that we are contractually obligated to give.

  Customer Answer

  Date: 05/03/2023

   
  Complaint: 18700128
  I am rejecting this response because:

  This is ridiculous we are still going through this, It has been almost a year and now they say
   This document is 100% a fake document. We did not create it
  Is Affordable Solar Roof and Air saying we created this? Are they implying we forged a document and sent this to BBB?
  And now they are stating we did not sign up for nor pay for twice yearly cleaning and maintenance services."
  The last response we and the BBB receive was Twice a year cleanings and maintenance were NEVER offered by your company to ** or any of your clients, So, which is it?? (More lies)
  Affordable Solar Roof and Air now also state: The customer does not qualify for the ********************** Install Guaranteeand The guarantee applies for contracts involving solar-only and The customer had additional installation beyond solar (battery, HVAC unit).
  First, where does it state this? if exist, why not informed at time of signing or why wait to be told now?More Lies!!
  Second, where is the receipt we asked for breaking this down for our taxes? You sent ** a one Line Receipt with one amount stating, Solar Package Receipt (ATTACHED)
  Third, how did you report this to IRS, one lump sum or did you break it down? (Prove it like we did)
  
  We have supplied a copy of this agreement in question to Affordable Solar Roof and Air multiple times, attached is an email from 4-18-2023 responding to an email sent with attachment of the agreement provided by Affordable Solar Roof and air & *********************************, this is proof and shows the lies they keep committing and now saying its a Fake Document and Never saw this till BBB email to them just more lies!!
  ITS ALL THERE IN BLACK AND WHITE!!  
  
  Now heres the best part!!!  
  The cancelation of gap policy information,the ****** gift card, the twice a year maintenance, having someone come out to show ** how to operate system, the name calling, and everything else that was promised by Affordable Solar Roof and Air & salesperson ********************************* that we  have been saying for almost a year we can prove this!!
   ********************************* contacted ** a few weeks ago (after telling ** to go f*** ourselves a few months ago), after Affordable Solar Roof and Air telling him not to contact **, no one from office to contact or speak with ** if we call and management not to return, answer or speak with **.
  But ********************************* calls ** asking if system works yet, laughing at ** telling he makes $300,000 a year and stuff like this, I then told him I was going to record our conversation, he said Go ahead I dont care, I have nothing to hide and laughed at **. He may have forgot or really just doesnt care  
  
  ********************************* states multiple times he told ** to Go F*** yourself that he owed ** a $****** gift card and not given to ** because we were pain in the ***, (to which he said was dropping off again and did not) also said, its part of the agreement to have someone come out to show ** how to
  operate system, also that the office staff is useless boneheads, ***** was a pain in the a** and he was going to talk with her,(I laughed at that) it was over a 30 minute conversation, He has taunted ,lied, abused ** along with misrepresenting his company to which we tried many time to bring to their attention only to be laughed and called names by Affordable Solar roof and Air staff as well.
  *************************** delivered Agreement in Fed-ex envelope to ** at front door, this is not fake
  
  We were told to prove what we have been saying, and we did, we have been called names made fun of, and we still are, we have been called liars, have been slandered, had faulty -nonworking equipment installed, and still as of this date 5-19-2023, almost a year later and over $90,000 dollars, our solar system STILL doesnt work correctly. Battery pack does not turn on in an outage, I contacted Affordable solar roof and air about this and they said Looks good on their end and not sending anyone out This is after I contacted the Enphase who runs the system and was told there was a Brown *** and looks like faulty wiring, and this is after they tried to replace part of battery and told me they had to manually turn it on to operate because it; s not registering. This goes on and on!!!

  
  Lets go back the last year and ask all the clients working with ********************************* and other sales associate with and Affordable Solar roof and Air what they were promised about the gap insurance cancellation, the install guarantee, ect.. only need one to prove we are telling truth. Do we have to subpoena their client book of business, contact old employees, it will come out and Affordable Solar Roof and Air will pay all court cost if we go down this path.
  This could ALL BE CORRECTED if they send someone out to go over system with me, correct faulty battery, pay the ****** gift card, honor what was promised or pay out the difference and we will go elsewhere to get cleaning services.   

  Sincerely,
  ***********************