Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a two year time period we had continued leaks (8 of them) in our ceiling caused by the installation of a solar system by Green House Solar. Every time we contacted Green House Solar all they would eventually do is put more caulk around the panel connections, never addressing the bigger problems of the system being installed incorrectly. Eventually a 4x4 area in our living room ceiling caved in from the continued leaks and the weight of the wet insulation (which we had also paid Green House remove when this project started - obviously they did not) This wet moldy insulation and ceiling fell on our brand new couch. Since we could not get Green House to take care of the problem they created properly, we hire a second solar company (Sol-Sun) to remedy the issues. Their recommendation was to remove the system and then the roof under the system to be able to replace any rotten wood cause by the constant leaks, then replace the roof and the system. This time correctly. In total this additional effort (removing the system, removing the roof, replacing the rotted wood decking, replacing the roof, reinstalling the solar system, etc., cost us $25,000. We feel strongly that Green House Solar should reimburse us for this additional expense. We have reached out to them numerous times trying to resolve this and they have failed to respond. (we have pictures and receipts of these expenditures of course) What Green House will claim is that they did eventually come out and take the system off and reinstall it. What they will fail to mention is that the leaks became worse when they did that. Giving us new reasons to believe they have no idea what they are doing. In my sincere opinion this company should Not be allowed to be in business. I speak as a very patient 40+ real real estate broker with thousands of real estate closings and hundred of vendor experiences. Green House Solar is by far the worst company I have ever dealt with.

  Business Response

  Date: 03/18/2025

  At Green House Solar, we are committed to providing high-quality service and ensuring customer satisfaction. However, we firmly disagree with the claims presented in this review. While we always strive to address any concerns professionally and thoroughly, this particular situation has been handled with the utmost diligence on our part.
  Due to the nature of these allegations and the clear intent to escalate this into a legal matter, we will not be engaging in a back-and-forth discussion on this platform. We believe any further dialogue should take place through the proper legal channels, and we remain confident in the integrity of our work and our commitment to ethical business practices.
  We appreciate the opportunity to clarify our stance and will continue to focus on delivering exceptional service to our valued customers.
  

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, Green House Solar is installing my solar panels, during the process they also had to change the main breaker panel. I was told that the power will be out for a couple of hours but it ended up being out for over 24 hours from 1/15 8 AM to 1/16 3 PM Their technicians came at 8 AM, at 5 PM is when I found out that I will not have electricity back the same day and that I had to go find a hotel to stay with my children and they will reimburse me. The next morning check out was supposed to be at 11 AM, I spoke to the hotel manager and he agreed to give me no later than 1 PM to checkout considering that I was working remotely. I reached out to the company multiple times to get and update on the situation at my house but no one answered my texts as the manager ******* had been texting me the night before. My last message to ******* probably around 12:45 PM was to let me know right away because I already had house keeping at my door asking us when we are leaving. Minutes later I did not hear back from her so I had to book another night at the hotel since I didnt know what else to do. I still had to switch room it was a total nightmare. At 12:55 PM ******* texted me back to tell me that FPL was on site and at 1:18 PM to tell me that the power was restored at my house and that she will only reimburse me for the 1st night. Since I was working and it was past my lunchtime I wasnt able to go home right away, my daughter went home around 3 PM and the power was still not back on. She had to turn on the switch, meanwhile all my groceries went bad. I had to throw away everything. This happened on January 15th and I still havent received any reimbursement from this company. Im asking if you can please help me get the refund for my hotel stay, both nights as well as my grocery bill. I will attach the hotel receipts. I have all the communications between me and *******, please let me know if you need anything else. I appreciate your help and thank you in advance.

  Business Response

  Date: 02/12/2025

  Dear *****,

  We appreciate the opportunity to address this matter regarding the complaint filed by *****.
  At Green House Solar & Air, we take our commitment to customer service seriously and work diligently to provide a seamless installation process. However, in this instance, the delay in restoring power was not solely within our control. The prolonged outage was a result of delays caused by the local building department and the customers utility provider, both of which operate independently from Green House Solar & Air. It is important to note that our team remained available after hours to assistsomething neither the building department nor the utility company did.
  Key Facts:
  Our technicians began work at 8:00 AM as scheduled.
  By 5:00 PM, it became evident that power restoration would extend beyond the same day due to delays caused by external entities.
  Understanding the inconvenience, we offered to cover one night of hotel accommodations.
  You unilaterally decided to extend the stay for an additional night despite being informed that power was restored.
  Utility service was confirmed restored at 1:18 PM, and the only remaining step was for the customer to manually switch their breaker back on at home.
  Your decision to stay at the hotel beyond this period was voluntary and not necessitated by Green House Solar & Air.
  Our Position:
  While we empathize with the inconvenience experienced, we must stress that Green House is not liable for circumstances beyond our control, including building department delays and utility company operations. We acted in good faith by offering to cover one nights hotel stay, which you initially accepted but later extended their booking of an additional night at their own discretion.
  We stand by our decision to reimburse only for the originally agreed-upon one night of hotel accommodations. We are unable to extend reimbursement for the additional night or any claimed grocery loss, as power was available, and the choice to remain at the hotel was not a necessity but a personal decision.
  If you seek further recourse, we encourage you to direct their concerns to the appropriate agencies responsible for the delaysthe local building department and utility provider.
  Should you require further clarification, please feel free to reach out.
  

  Best Regards,
  Green House 

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22931721
  
  I am rejecting this response because:
  
  I did not voluntarily choose to extend my stay at the hotel, I had no reason to do that. I had no other choice, I told them I work from home and was being kicked out of the hotel not knowing when the power was being restored at my house. I was in the middle of a work shift which they knew, I work remotely and at times I have to be on the phone with clients and could not just pack up and come home without electricity and not knowing when it will be restored. I explained all of that to them when they told me I had to go to a hotel, I did not want to go to a hotel to begin with. I have medical issues, I use a special bed I literally told these people I did not want to go to a hotel because I knew how inconvenient it would be but again I had no other choice. From 8 AM I had been asking for them to let me know when the power would be restored at my house, I asked multiple times for an update, at 12:55 PM I was told that FPL was on sight to restore the power with no ETA as of when it will be in fact restored and no other response until 1:18 PM. I had no reason to voluntarily choose to extend my stay, I went home the same day once it was confirmed that the power was back on. I did not spend a second night at the hotel, they knew I did not want to go to the hotel this was very inconvenient for us, I should not have to pay for anything. This is out of the subject but until today my Solar Panels are not installed the workers come and leave and no work is done and I have to be reaching out every time to find out why theres a delay.  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/25/2025

  Green House Solar & Air acknowledges your concerns regarding both your temporary hotel stay and the progress of your solar panel installation. We recognize that situations involving power outages, alternative accommodations, and work-from-home responsibilities can present unique challenges, particularly when dealing with unexpected disruptions. Our priority remains ensuring that our customers receive clear communication, support where appropriate, and the best possible service throughout their experience with Green House. However, it is important to clarify Green Houses stance on these matters and reiterate that we will not be assuming financial responsibility for any additional costs related to the hotel stay beyond what was initially recommended.
  

  Regarding ******************** Stay:
  The recommendation for a temporary hotel stay was made in response to an external issue beyond the control of Green Housenamely, the power outage at your residence. This was done solely to provide a temporary solution while power was being restored. The decision to assist with accommodations was based on the understanding that remaining in a home without power could present inconveniences and potential challenges for our customers. However, at no point was this intended to be an indefinite or open-ended arrangement.
  We understand that you expressed concerns about needing reliable electricity for your remote job responsibilities, particularly as your work requires you to be on calls with clients. We also acknowledge that your medical needs and reliance on specific accommodations, such as a specialized bed, made staying in a hotel less than ideal. However, it is important to emphasize that the company did not force you into this arrangement but rather provided a temporary option under the circumstances.
  Furthermore, while you sought multiple updates regarding when your power would be restored, it is essential to recognize that utility restoration is managed solely by the power company and not by Green House. Any information provided was relayed as it became available, and while we strive to keep customers informed, there are limitations to what can be controlled or expedited in these situations.
  

  To ensure complete clarity:
  Green House recommended a temporary hotel stay as a short-term solution to accommodate the power outage, not as an extended or indefinite arrangement.
  Green House was not responsible for the power outage nor in control of the timeline for restoration, as this was solely under the jurisdiction of the utility provider.
  Green House communicated updates as they were received and did not withhold any information regarding restoration efforts.
  Any additional nights spent at the hotel or costs incurred due to personal work-related or medical preferences were decisions made based on your assessment of your situation and remain your financial responsibility.
  

  Regarding Your Solar Panel Installation:
  In addition to your concerns about the hotel stay, you have also expressed frustration regarding the delays in the installation of your solar panels. We recognize that customers expect their projects to move forward seamlessly and that delayswhether due to permitting, scheduling, weather conditions, or other unforeseen factorscan be frustrating. Green House is committed to ensuring that every installation is completed as efficiently as possible while maintaining the highest standards of workmanship.
  If there have been unexpected delays in your installation process, we encourage you to provide specific details, including dates of scheduled work and any communications you have received, so that we can ensure your concerns are appropriately addressed. Our teams work diligently to keep customers informed of any changes or adjustments to their project timeline, and we strive to maintain transparency throughout the process. However, it is important to understand that certain delays may be unavoidable due to factors beyond our direct control.
  

  To address your concerns, we recommend the following next steps:
  Please provide any relevant dates and details regarding your installation timeline so that we can review your case and escalate any outstanding concerns.
  If you have not yet received updates from the appropriate department, we encourage you to reach out directly to ensure that you are receiving the most current information regarding your projects progress.
  If there are any specific issues that need resolution, we will work with the necessary teams to facilitate communication and ensure that you receive appropriate updates moving forward.
  While we strive to ensure timely project completion, we ask for your understanding that unforeseen delays can occur and that our team is committed to working through any challenges as efficiently as possible.
  

  Final Position and Next Steps:
  Hotel Stay: Green House will not assume financial responsibility for additional hotel costs beyond the initial recommendation. Any extended stay was a personal decision based on your specific circumstances and remains your responsibility. Our position on this matter is final.
  Solar Panel Installation: We are committed to assisting with your concerns and ensuring you receive the necessary updates regarding your installation. Please provide any specific details so that we can address outstanding issues accordingly.
  

  Further Assistance: If you require additional clarification or assistance with the status of your solar installation, we encourage you to reach out to the appropriate department for direct support.
  Green House Solar & Air remains dedicated to providing quality service, clear communication, and transparency. However, we must also adhere to company policies regarding financial responsibility and project management. Any further inquiries should be directed to the appropriate teams for resolution, and we appreciate your cooperation in working towards a successful completion of your solar installation.
  

  
  

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22931721
  
  I am rejecting this response because:
  
  I understand that you stated that my power being out was out of Green House Solars control and that paying for a hotel stay was something that you all did as a courtesy. Would you please explain to me what exactly happened that instead of the power being out for a couple of hours like they had told it was actually out for over *************************************************** writing. And just for the record I havent received any reimbursement from you all.
  

  Also you ask for specifics about my solar installation, prior to January 15 the solar panels were installed and the main breaker panel updated, everything was done just pending inspection (please feel free to correct me if Im wrong). On January 15 inspection was scheduled and the power was supposed to be out for a couple of hours so I wasnt home, when I came back home from work, the solar panels were put down, they were on the floor in front of my house. Next day after spending the night at the hotel I came back home they were still down. I reached out to you all to ask for an update and was told that the panels had to be taken down for the inspection  not sure why they were installed prior, I was also told that a crew will come on 2/3 to reinstall them. The crew came and left and did not reinstall them at this point its clear that something is wrong. I reached out again and was told that additional revisions were needed that the crew will be back on 2/12. Again they came back on the **************************************************** front of my house. Today before replying to you I reached out to them and was told that the crew will be back on Monday March 3 and will need to turn off the power, not sure if they forgot that Ive told them multiple times that I work from home and that I need a heads up when they need to come and shut down the power during working hours but I guess they dont care do they?  Nobody would have told me if I did not reach out today? Anyway I would really appreciate it if you could let me know whats going on with my installation because at this point Im beyond concerned.

   Sincerely,
  
  ***** *****

  Business Response

  Date: 03/10/2025

  Dear Mrs. ******************* are responding to your questions regarding the power outage and your solar panel installation.
  Power Outage & ************** Stay
  

  The power outage delay was not caused by Green House Solar & Air, nor was it within our control. As a courtesy, we provided a one-night hotel accommodation, which was beyond any industry obligation. The standard industry approach would have been to advise you that, as with any construction project, delays due to inspections, building department approvals, and utility coordination can occur, and it is the homeowners responsibility to arrange accommodations if needed. The attempt to assist in good faith has now been misconstrued, and we will not be engaging further on this matter.
  

  Solar Installation Timeline & Additional Work
  

  Regarding your installation, the facts remain as follows:
  

  There were also scenarios where our technicians arrived at your home on scheduled workdays, only to be turned away because you had forgotten about the appointment and couldn't be without power to work.
  

  Additional work was required beyond the original scope, which resulted in necessary adjustments before the system could proceed. Our team will review and provide additional feedback regarding this additional work. 
  

  The take down of the solar panels was required for inspection, this is not a standard procedure but unfortunately required by the inspector. Work was scheduled accordingly, and each step followed the necessary protocol for compliance.
  

  Final Position
  At this point, we consider this matter closed. No further discussion will be entertained regarding the hotel stay, as it was an act of goodwill, not an obligation.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Greenhouse Solar and air to install a waterheater and solar panel system in my home. but the waterheater was not installed properly. I called and called number of times. they finally sent a plummer out that did partial work. the plumber said he had to order a part and will return. which that never happen now my water heater is not working we have no hot water because the sensor is bad and need to be replaced. the problem is greenhouse plumber run pipes across the top of the water heater tank and we can't open the top to change the filter nor replace the bad sensor. I been getting the run around with greenhouse this been going on about 4month I'm calling and each time to no avail or resolve. I paid green house ovver 32,000.00 Dollar for a system(waterheater) that they installed incorrect I just want greenhouse to repair the PROBLEM. as they insure they would. or if they plumber refuse then I can hire a plumber and greenhouse paid the bill. attached is the waterheater that they installed incorrectly and the diagrams that of the unit and how it suppose to look . the top of this water heater is the be clear so that we can open the top. I'm asking greenhouse to raise the pipe so that we can open and have room to maintain and maintenance the unit. see attached pictures I did sent these pictures to Greenhouse per request

  Business Response

  Date: 12/20/2024

  We appreciate your feedback and the opportunity to address your concerns regarding the installation and maintenance of your water heater system.
  
  
  First, we would like to clarify that the water heater was installed in December 2019 and functioned without issue for several years. No concerns were raised until a sensor required replacement in 2024, a covered warranty item but during a visit that was completed at no cost by a local plumber identified manufacturer-recommended annual maintenance was not performed by homeowner to maintain proper function. We understand the inconvenience this has caused and sympathize with your frustration.
  
  
  Regarding the claim about the pipe placement, we would like to confirm that the water pipe standoffs were installed according to standard practices and did not interfere with the functionality of the unit at the time of installation. Relocating these pipes was not required nor part of the initial scope of work. Adjustments to the pipe placement to accommodate future maintenance would be considered a new project, separate from the original installation.
  
  
  As a gesture of goodwill and to help resolve this matter, we are willing to dispatch a plumber to evaluate the situation. Please note this would be a billable service call most likely by the plumber, as relocating pipes was not part of the initial agreement. Alternatively, we can recommend a plumber for you to hire directly.
  
  
  We take our commitment to customer satisfaction seriously and want to ensure you receive the support needed to address this situation promptly. Please contact our customer service team at ************ to discuss the next steps.
  
  
  Thank you for allowing us the opportunity to respond. We remain committed to resolving your concerns professionally and transparently.

  Customer Answer

  Date: 12/21/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  the water heater was not installed  properly  therefore it caused the sensor to error and malfunction. 

  a plumber did come out and inform me that it was installed  wrong  as the pictures show the top of this water heater should be clear of pipes running arcoss. 

  those pipe that was installed by Greenhouse was installed  incorrectly.  and Greenhouse been giving me excuses  after excuse that they will come and correct  thier error. 

  i just want the water heater installed correctly  so that I can service and have it maintenance.  

  i had no idea that Greenhouse did not have license  nor a plumber  on the staff .  upon this problem is when i decover  Greenhouse hire a third party to installed  water heater at the time I purchased  this unit.  

  i just want what I paid for a unit installed  correctly  at this time I have no hot water  because  we can not open nor remove the top to change  the filter nor any sensor. 

  i can't find a plumber that want to correct another company error .it not fair that Greenhouse  has been paid and I left with a water heater that a can't service due to thier fault  installation. 

  i just want them to finish  and correct the job as they promise on the phone number  of time. 

  please take a look at the photo I submitted to see how the water heater should have been installed  vs what Greenhouse did. 

  I feel they rip me off willing  knowing that they don't have a plumber  on the staff and installing unit  and now refuse to correct  the problem. 

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 12/23/2024

  Dear ****** *******,
  
  
  We appreciate the opportunity to address your concerns. 
  
  
  Firstly, we want to reiterate that the water heater was installed in compliance with standard industry practices at the time of installation. To further support this, we are attaching seven photos showing similar installations performed by other plumbing companies, including contractors associated with nationwide brands such as Home Depot. Based on the origin of the photo upload. These were quickly found with a simple Google search. These examples demonstrate that the placement of pipes in proximity to the unit is a commonly accepted practice.
  
  
  As part of our ongoing commitment to customer satisfaction, we sent another plumber to inspect your water heater. The plumber confirmed that the unit was not maintained as required, as specified in the manufacturer's maintenance guidelines. Regular maintenance is critical to ensuring proper functionality and extending the life of the unit.
  
  While we understand your frustration, it has been five years since the installation, during which time external factors such as maintenance and usage can significantly impact a unit's performance. At the time of installation, our team ensured the system was functional and adhered to all applicable installation practices.
  
  
  Regarding your claim that Greenhouse does not employ plumbers, it is standard industry practice to use trusted third-party contractors for specialized work. This allows us to provide expert services without compromising quality.
  
  
  We understand that you are experiencing challenges with servicing the water heater. However, we believe the installation did not directly cause the issues you are describing. Our team has made every effort to address your concerns, including sending an additional plumber for evaluation.
  
  
  Please feel free to reach out if you have further questions. We value your feedback and will continue to improve our processes to better serve our customers.
  
  
  Sincerely,
  Customer Support Team

  Customer Answer

  Date: 12/23/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  Firstly I been reaching out to Greenhouse after the Rheem Tech. confirm that the senor went bad.  my plumber  stated that whoever installed the water DID NOT leave enough room at the top of the water heater to maintenance, change filter out nor assess the sensor.

  He subject  I reach out to Greenhouse to correct the pipes. immediately I contact Greenhouse . via text messages Ms. ***  **** *********  explaining to her what was happening with the water heater and we got the run a round, no return call I spoke with  different  staff about this issue .Finally  I ask for the owner of the company I was told he in meeting etc.  so I was transferred  to  Ms. ****** * *** ********* (second in charge handle all complaints )  I explained the issue  and sent her pictures via text and  email . I do  have all our text messages and  phone call which I did record.  she stated on numerous time  she will call me back , she spoke with the owner to fix the problem,  finally  they will be sending a plumber out  to complete  the job. I informed  her I have children  in my home and now I have no hot water.   Rheem  sent the sensor  but because  we can't open  the lid due to the incorrect  installation of the pipes that run across  the heater.  

  Greenhouse did sent someone out that he confirmed  the pipe need to be elevated he stated that he needed to order the part and will  correct  the pipe the next week.  that never happened.  

  It very frustrating knowing  Greenhouse had been paid. but im left with a water heater  that the third party faulty  installed. I strongly  feel Greenhouse is still responsible for providing proper installation and not cutting corner.  Bottom  lines  these PIPES NEED TO BE ELEVATED HIGHER  so the lid can be remove and service. 

  i totally  understand regular maintenance on any unit system appliances etc. which I keep up with all my maintenance.  unfortunately  this Water heater was incorrectly installed and we can't remove to top because  of the pipe closes fixed to the lid.

  As you see on the photos that  Greenhouse provided all the water heater pipe  are elevated  which prove my water heater was installed   wrong  and confirmed  what the plumber  states it need to be elevated. 

  i have my record  phone calls and text messages  from  ****** stating that they will correct  the problem. I am grateful  that the sensor last as long as it did  because of the faulty  installation.   

  i just want the water heater pipes elevated  so we can replace that sensor that control the unit.

  Better  Business  please review  my photo vs Greenhouse  photos within them you will see that my pipes need to be elevated. 

  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was guaranteed and promised on multiple occasions that there was no fee, charges or obligations from me for exploring the program offered by Green house solar and air to install solar on my home. They contacted me with a program being offered through Florida state, a no obligation and no out of pocket cost for me program. I expressed interest to see if my home would be approved. To know if your home is approved you have to sign the contracts with them. I did as requested, but verified every step of the way with them and ***** ***** my sales *** that there I would not be responsible for any charges, even if I pulled out of the project. I was assured no, there is no cancellation fee. A week into the start of the program I needed to provide my homeowners insurance, I immediately reached out to let them know I as in the process of changing home owners insurance companies. I was assured that wouldn't be an issue and I again asked if I couldn't get it sorted there would be no fees. I was assured again no fees would be charged. I advised them during this conversation I did not think I could get it sorted in time. I was under the impression the project had been cancelled. Now 3 months later I have been invoiced for over $12,000 as a "cancellation fee". This is completely unacceptable and unethical by the sales staff. My sales *** is now ignoring me... I immediately reached out to the company but they informed me this is due to not cancelling the project within a 3 day window I was never advised of. There have been no surveys, products exchanged or services rendered on this project. This is completely insane and I will be taking every step possible to fight this invoice. Under no circumstances should this company be trusted.

  Business Response

  Date: 12/10/2024

  Dear ****** ********,
  

  We take our contractual agreements and professional reputation very seriously. Your review contains numerous false statements and misrepresentations that we must address with clarity and firmness.
  Misrepresentation of No Fees or Obligations: Our program is designed to be transparent, and all terms are explicitly outlined in the contract you willingly signed. This contract clearly states the cancellation policy, including the three-day window for no-penalty cancellation. Any claim that you were not informed of this is untrue, as these terms were disclosed in writing and acknowledged by your signature.
  

  Assurances by Sales Representative: You allege verbal assurances that contradict the terms of the agreement. Verbal representations cannot override a written, signed contract, a standard legal principle. It is both unreasonable and legally invalid to claim otherwise.
  

  Allegation of *********** Rendered: While you assert no work has been completed, initial processes, including feasibility analysis and administrative work, along with a physical onsite survey were initiated based on your authorization. These efforts involve costs that are contractually recoverable if the agreement is canceled outside the stated terms.
  

  Timeline of Cancellation: Your claim of believing the project was "cancelled" without formal communication or documentation from your side is inconsistent with your contractual obligation to notify us in writing within the specified period.
  

  Extortion and Defamation: It is evident that your actions, including malicious reviews and false claims, are intended to extort an exception to the terms you agreed to and to harm our reputation for personal gain. We will not tolerate such behavior and will take appropriate legal action to protect our rights and business integrity.
  

  To resolve this matter, we encourage you to contact our legal department directly to discuss your obligations under the contract you entered into. However, we will not entertain attempts to defame or manipulate our company into compromising the agreement.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received solars from this company and have been telling them since last year that the solars are not covering my electric bill. In contract it states the solars are supposed to be to be enough to cover my electric and I have sent multiple copies of my electric bills for over 6 different months and they refuse to speak with me. The solars they put in also caused leaking in my roof. In the contract it stated that was also covered for 5 years. However they refused to come out and look at it even after I had a roof company view it and showed them the photos and description of damages. My lawyer emailed them as well back in June and still no response for their breach of contract. The email stated where they breached the contract and how many infractions but they never fixed any issues. I believe they are waiting until I have to pay the loan for the solars however I do not want these solars because they have yet to work since being put on. Its costs me thousands of dollars in roof repairs due to their negligence. At this point I would prefer they refund me by taking back the solars and closing the loan for them. I have been trying to get them to take these solars back since the beginning of the year when they didnt work and the company refused to look at them upgrade them or help at all. I do not want a product that does not do what was intended and laid out in the contract.

  Business Response

  Date: 11/27/2024

  Thank you for bringing this to our attention. 
  

  We have reviewed the bills youve sent in and the system is producing as it should and as contracted. As far as the leaks go they are not from the newly installed system. Per your agreement you relieved Greenhouse of workmanship from your previous contractor. We understand the frustration however we have completed everything we were contracted to do. Please reach out to the office at ************ if you have further questions or concerns. Were always here to help.

• Initial Complaint

  Date:05/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company: Green Solar and Air inc.14451 Clearwater Fl, ***** License # *** *******, ********** Date of transaction/Contract 7/08/22, in the amount of $47, 000 The business was committed to provide the first year with no Electricity bill. I was supposed to pay FPL only 25$ or $30 the most because they are the source for solar system. After the first year, I would begin to start paying Green Solar who partnered with ENER BANK the beginning of the $47, ******************************************* September of that year, I begin to receive high bills from FPL., $296, $151, and so forth. I contacted all the responsible parties at GREEN SOLAR to explain the situation. These are the names: ******************, whom was the number 1 person assigned to me, ****** (a manager) ******** (another manager in Corporate). All of these people knew about the complaint. They gave me hope that they were about to help, then I never heard from them again.August 10th, an F.P.L. Representatives name ****** came out to check the meter. The findings were: the solar panels aren't enough. That is why FPL has to give me more of what I am missing. I contacted Green Solar again and his managers. Still, nothing. **** was aware of that including another person that works with him. Another person who was aware again was *******. I have exhausted all possibilities to get the matter resolved.I contacted ********* and filled out a form for my complaint dated: August 28, 2023. I was to begin paying $164 a month and FPL above hundred, Not much was done either. They called me, but when I returned the call, no one has a clue of who I am and who called me.At last, I got an attorney to solve the matter. Still now, I have never heard from Green Solar again. They left me with the problem. Today is May 21 2024. This company has not tried to resolve the problem. Therefore I want out of this contract. It's going on 2 years.Thank you

  Business Response

  Date: 06/04/2024

  Thank you for reaching out to us regarding your experience. We understand your concerns and would like to address them accordingly.
  
  Firstly, we would like to clarify that the 12-month no payment term was an offer provided by your lender, ENER BANK, and not directly by Green House Solar and Air Inc. 
  
  Regarding the individuals you mentioned, ****************** and ******, please note that they are not employees of Green House Solar and Air Inc. but rather work for Red Solar. We have not received any notes or documentation from them concerning your case.
  
  We are more than happy to review your current power bills to ensure everything is in order. Our records indicate that the solar system you purchased is operating as expected. 
  
  If you have retained an attorney, we kindly request a letter from them so that we may communicate directly and work towards a resolution. We believe there is no wrongdoing on the part of Green House Solar and Air Inc., and we are committed to resolving this matter amicably.
  
  Thank you for your understanding.

  Customer Answer

  Date: 06/11/2024

   
  Complaint: 21741018
  
  I am rejecting this response because: the response provided did not address accurately my concerns.
  
  Sincerely,
  
  ***********************-aime

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our solar panels installed June 2022.On April 10, 2024 we had an issue with our A/C unit not blowing cold air. On April 12th Preferred A/C came out and noted that our ** Breakers were not in the right place and not up to code, and the problem I was having was not a malfunction of the unit. I procced to call an electrician ************************* They came out and found that the ** breakers were moved and there was no longer a cutoff switch (left the metal plates in the outside breaker box/no switches) and made us out of code. On top of that, when the contracted team hired by Green House Solar moved the breakers, they did not reconnect them correctly causing a wire MELT in my fuse box, in turning leaving us with a fire hazard. Both the ** technician and electrician stated that if our home would have been properly inspected post solar panel installation, it would not have passed due to code violation. The electricians fixed the issue and brought us back up to code, leaving the breakers in the main fuse box by adding shutoff switches within 5 feet of ** units - costing us $1,091.08 which Green House is liable for.Green House Solar hired contractors who left our electrical system in a code violation (per the ** technician and electrician we had to hire on the same exact day). Green House moved out ** unit breakers into the garage and zero emergency shut off access outside in the grey ** breaker box where our builder installed it just 3 months earlier. We ended up with 2 electricians spending hours getting our electrical wiring up to code after finding the wires fried and plastic casing melted. We were extremely lucky to not have had an electrical house fire. There is no way I would have known their contractors caused a major fire hazard without ** technicians or electricians making these statements in writing.Do not trust Green House Solar, they take no responsibility for something that they did because they don't hire proper electricians!!

  Business Response

  Date: 04/18/2024

  Thank you for sharing your concerns with us. We appreciate the opportunity to address the issues you've described. At Green House, we strive to ensure all our installations meet the highest standards of quality and adhere strictly to local building codes and engineering plans.
  
  Regarding the installation of your solar panels and subsequent electrical concerns, please note that all our processes, including the placement and connection of breakers, are meticulously planned and executed according to the specifications approved by third party licensed professional engineers and local building authorities including licensed plan reviewers along with licensed inspectors. These plans undergo thorough inspections and must receive approval from local building departments before and after installations.
  
  It's important to mention that we were not notified of any issues following the installation until April 15th. Typically, immediate communication of any discrepancies allows us to address and rectify them swiftly and efficiently, potentially avoiding any further inconvenience at minimal cost. By providing us the proper notice and allowing us the chance to assist this could have all been addressed at a fraction of the bill you agreed to pay to a third party contractor. 
  
  While we understand your frustration and the inconvenience caused by the situation described, it is essential to clarify that our team followed all approved plan sets during your installation. If there are additional concerns or questions about the system's functionality or compliance, we encourage you to contact us directly. This way, we can discuss and review the matter more thoroughly.
  
  We wish you the best and hope that your system will provide you with efficient and reliable service. Should you need further assistance or wish to discuss this matter in more detail, please feel free to reach out to our customer service team. We are here to support and ensure your satisfaction. 
  

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5, 2022 I signed a contract with Green House Solar and Air *** to purchase 26 solar panels that were supposed to provided me ****** kwh a year which equals **** kwh a month. The panels have not provided me with **** kwh at month. In addition to this I have been paying Duke for kwh that they have provided me with. The panels have never worked properly. I have been calling the company for w whole year and nothing has been corrected. Now the bank that lend me the money to purchase the panels are charging me. I have a legal contract, there is definattely a breach of contact and now I am force to have a financial hardship as I have to pay for services that Green solar have never provided me with.

  Business Response

  Date: 12/13/2023

  We are in direct contact with the client. We have sent multiple messages and are waiting for their response. 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesperson was great as well as the install of panels. Everything was working out until it came time to do the electrical work. One of the electricians that came out day one had an arrogant attitude. Thinks he's more important than anyone else. The second time he came out he accused our personal electrician of cutting wires to the system. Said he could not finish that day because they needed to order wires. Meanwhile the same electrician as before had an attitude that our electricians did so and so. The new electrician that was here was complaining how she only had slept 2 hours last night. So clearly unfocused. The best part of the whole situation is they had a Pitbull lose on my property. It even came up *** me and my husband. Since when is it appropriate to have a do, a PITBULL, at work and lose. However, the best part is that our property is 11 acres with a lake, pool, sheds, as well as 100 livestock between horse, cows, and etc. We go back there to feed them, and that water and power is off. Our livestock are on automatic water which this mid - July 2023 with no water in this heat. We figured that since our power was off for an hour that he didn't put all the breakers back on. The livestock was fine so no big deal. Few days later we realize that the power was off for the freezer. So, we lost everything. At this point I was furious. I had paid the entire invoice of $43,000. They are trying to tell me that the wires were cut, and it is not their fault. We called and spoke about what happened and that the wires are NOT cut and complain about this electrician that was disrespectful on my property that I own. They do not want to take responsibility for their mistakes. I asked for them to send a different person. They sent the same person, and he was here for 10 minutes, He told me that the wires were not cut and that the job was completed. Meanwhile, I had to wait over 2 weeks for an appointment when there was nothing to do. Now they want to come fix wires that are not cut and everything is working because of a cover up. the guy did not fix the wires and left because he felt disrespected. I am supposed to allow him to do whatever he wants on my property that is worth over a *********. If I had lost all my livestock and everything connected to my property it would have been over ******* in damages easy. I sent them a bill for $2370 and do not want to pay. They rather have an upset customer and no referral because of $2370. Makes no sense business wise. Be careful!!

  Business Response

  Date: 08/17/2023

  First and foremost, we acknowledge your concerns about the presence of a service animal on your property, despite our policy against it. We understand the importance of adhering to property policies and ensuring the comfort of our customers. We deeply regret any discomfort or inconvenience this may have caused you, and we will review our procedures to ensure that similar situations do not arise in the future.

  As far as the the cut wires go we have investigated this. Our electricians were on site with your electrician and they mapped out how everything was so be laid out on the wall to make sure our equipment and the equipment for the generator all fit properly with no issues. We followed the lay out to *** per your electrician. When we came back out to the house we found our equipment had been disconnected and hanging off the wall. When your electrician cut the conduit to disconnect our system due to him not following his own lay out he nicked the wires which caused damage to our system. We would be more than happy to send over a quote to make these corrections for you.

  As for the lost food goes. Based on our analysis we tied into the breaker panel next to the meter. It's not possible that our solar tie in would have anything to do with a power loss in a outpost building.

  We find it very disturbing that this customer would make a complaint such as this. We wish her the best and are here to assist. 

  If you have any further questions please reach out to us at ************ or [email protected].

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dollar amount dispute is *********. Purchase date: 10/26/22 Sales Representative advertising door to door. 10/26/22 Solar panels. A contract was signed. On November 29, 2022 I called Greenhouse to find out why I was still paying ************* and Light. When I was told I would only be paying ************* and Electric $9.99 to stay connected to the grid and my payments for the solar panels would be $116.00 a month. I was requested to send my electric bills to them via email. Which I did. On December 9, 2022, I sent an email to *******/Project Manager regarding the electric statements I sent to her. On January 26, 2023, emailed *******/Project Manager that I have not received an explanation on why I am still paying ************* & Light. Around mid-March a technician was sent to check out the panels. I spoke to the technician he stated there was a major part in the system which was malfunctioning. He would order the necessary part and would be back down within a week or two to replace it. I asked him would this cause me to continue to pay FPL ************ replied yes. I was notified by ******* that another technician will be coming to take a revised look at the panels. I questioned why We know what the problem is. The technician arrived on 4/19/23 he states he was able to get 16 panels up and working the others were damaged due to squirrels. That I would need the electrical wires repaired. On *** 1, 2023 ******* texted me a message which reads: Since the damage was caused by ************** (squirrels) and therefore is not coved by warranties. The estimated cost will be $1,914.00 to fix. If need it will be discussed with you before proceeding. As of this month I am now being assisted by **** from Greenhouse. She requested I send my FPL bills to her which I did. **** telling me that the squirrel's caused the problem with the panels. That my bill for *** of 2023 shows the panels working. My question was never answered, and I continue to pay FPL and Greenhouse.

  Business Response

  Date: 08/07/2023

  Thank you for reaching out. We have looked into this and know the reason you're receiving a utility bill as well as your solar payment. The wires that connect your solar panels to the utility grid have been chewed by rodents which is not allowing the electricity your panels are producing to be sent to the utility. We made you aware of this when we sent a technician to your property to figure out what was going on. We've also emailed you an estimate to make the corrections so your system can be fully operational once again. We can also send a quote to install critter guard on the under side of the panels to insure this doesn't happen again in the future. I will attach photos of the damaged wires that are under that panels. Please reach out to us if you have any further questions or concerns on how we will make these corrections to your system. We truly want to help and hate to see you in this position. Our office number is ************.

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20426678
  
  I am rejecting this response because:  I disagree with their response due to the fact that the supposed wire damage was done in the month of May 2023 while I have been paying FPL bills since November 2022, when in fact I was told I would be responsible for paying FPL $9.99 a month to stay connected to the grid. 
  

  I believe the first technician was telling the truth that there is a faulty part that needs to be replaced.  I would like to start legal action. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/17/2023

  There is no legal action needed here. When our techs were on site in May they discovered wires that have been chewed by an animal. This doesn't mean that it was chewed in May. We would love to make this right for you. However, we are under no obligation to cover this under warranty. We've provided you with a very fair estimate to make the corrections and get you back up and running. Please reach out to ************ if you have further questions. 

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20426678
  
  I am rejecting this response because:
  
  ,I do not believe that the panels have been chewed on since November 2022.  I agree the panels were working but not at full capacity. The panels were installed October 2022, I have been paying FPL since November 2022 why? That is my question.  I was told I would be paying $9.99 a month to stay connected to the grid.  I am not happy at all. I can not afford to pay you and FPL bills.  
  
  *********************************