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Business Profile

Spa

Bella Michelle Day Spa Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband booked a spa day for me at Bella Michelle as a surprise 50th birthday. I told him i wanted something else. He called them yesterday to cancel the appointment. The staff told him it was non refundable and was charged $1157.00 also responsible for the Gratuity and fees as well. He was not at all informed of this over the pre booking over the phone. Plus this is one week prior to my birthday he had it cancelled. Also he did not sign anything. I read other bad reviews as well from this business. A merchant felt a complete right to a 100 percent of our hard earned money for services that were not rendered. Total *****. I had never experienced anything like this in my life where I feel we been robbed. Public needs to be alert of this kind of policy from this business. We had asked the business manager or owner to call. Nothing!!!!! Simply greed on their part. Dont care less about customers feeling and concerns. Totally bad business. Beware!!!!

Bella Michelle Day Spa Inc is NOT a BBB Accredited Business.

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