Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $449 for 3 months supply ***********. Its advertised that shipment will be fulfilled in 2-3 days except Sunday and will be shipped with 2 days express. Its been over a week and Im getting ready to leave for my month long trip. I asked for a refund as it doesnt appear to be arriving in time as advertised. Theyre going to charge me $99 for administrative fee. The prescription was approved almost immediately so I am not sure what this admin fee is. Theyre making money off of people cancelling and not actually shipping the product and I will have to pay $99 for what? No tracking number was ever provided. The prescription was never filled. Its very upsetting.

  Business Response

  Date: 04/29/2025

  Dear BBB Representative,

  
  We would like to provide an update regarding the concern submitted by Ms. ******* *****.

  
  First and foremost, we sincerely apologize for the delay in processing and shipping her order. We have since contacted Ms. ***** directly, and her order has been successfully shipped. We are pleased to report that she has expressed satisfaction with the resolution and our service.

  
  At Priority Meds, we are committed to delivering reliable service and ensuring customer satisfaction. If Ms. ***** needs any further assistance, we encourage her to contact us directlywe are always here to help.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It actually arrived but not cold. Can i drop this?
  

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Trizepatide for weight loss on 3/7/25 from **************************. Priority Meds charged my credit card $1349.82. After filling out a health questionnaire I was notified I would have a teleconference with a licensed practitioner in my state. On 3/8/25 I received a generic pre-recorded video from *** ******* **** welcoming me not by name and explaining the generic process. He did not address anything about me in the generic video. I was told the product would be shipped 2-day, it was not. I called Priority Meds and they thanked me for my patience and assured me it would be shipped by the end of that day. Never happened. Numerous calls later it arrived on 3/21/25, 2 weeks later. I used the product for a couple of weeks with no weight change or side effects. Nothing was happening. I contacted support, they told me to stick with it and talk to my *** I did, and Dr **** replied weight loss is different with each individual and if I felt the product was defective, I should contact the support. I did and was told a senior manager would call me, nothing. After 7 weeks on their trizepatide I did not even lose 1 lb. Before using this company, I was on Trizepatide for 4 weeks and lost over 10lbs. The product is no good and their claims are falsely advertised. I asked for labs reports on the product, nothing. I supplied pictures and lot numbers to support. I tried calling TadaRx the pharmacy name on the bottle the phone number was disconnected. I emailed the pharmacy, no reply. I contacted PriorityMeds numerous times giving them a chance to rectify the situation by sending product from a legitimate pharmacy or refunding my $1349.82. I was told the senior level would be in touch by a deadline of 3/28/25, and again, crickets. At this point, I want my money refunded. Bogus pharmacy, pre-recorded doctor's message, false product claims, misleading shipping info, and zero results or side effects after 7 weeks.

  Business Response

  Date: 04/30/2025

  Dear BBB Representative,

  
  We appreciate the opportunity to respond to the concerns raised by Ms. ***** ******** regarding her order placed with Priority Meds on March 7, 2025.
  We sincerely apologize for the inconvenience and frustration she experienced. Upon review of her case, we made several attempts to contact Ms. ******** and clarify the situation, including details about the telehealth consultation, shipping delays, and the nature of the compounded medication.

  
  While we strive to provide high-quality service and ensure transparency throughout the process, we understand that Ms. ******** preferred a resolution in the form of a full refund rather than continuing with product support.

  
  As a gesture of goodwill and in the interest of customer satisfaction, we have issued a full refund of $1,349.82 to her original method of payment. The funds should reflect in her account within 3 to 5 business days.

  
  At Priority Meds, we take customer feedback seriously and are committed to continuously improving our processes and service. Should Ms. ******** have any further concerns, she is welcome to reach out to us at ************************************************************.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website said product would ship with thin 2-3 days. I ordered semi-glutide and vitamin b12, filled out the health survey, chatted with the ** and was approved for the medication. It has been 2 weeks and still no tracking number. I received my cc statement and they have already billed me, but no product and no tracking number. This was not what they advertised and I thought they had to actually ship before they could charge me the $498 for a 3 month supply

  Business Response

  Date: 04/30/2025

  Dear BBB Representative,

  
  We would like to address the concern raised by Ms. ******** **** regarding her order for *********** and Vitamin B12.

  
  First and foremost, we sincerely apologize for the inconvenience and delay she experienced. After investigating the matter, we found that Ms. **** initial shipment was unfortunately lost in transit by ***. Upon confirming this issue, we immediately contacted the customer to assure her that her order would be prioritized.

  
  As of today, May 30, 2025, we have re-shipped her order via priority service. The new *** tracking number is 1Z365YR11509650897.

  
  At Priority Meds, we are committed to delivering reliable service and sincerely regret any disruption caused. If Ms. **** needs any additional assistance, we encourage her to reach out to our support team directly at ************************************************************.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priority Meds is an unethical, fake company. They claim to offer weight loss medicine. I signed up with this company on April 15, 2025 and after speaking with an online doctor he said I was a candidate for weight loss medicine ***********. I ordered it that day and paid over $449.97 immediately. They sent me a text within *************************************************** a tracking number. Come to find out this tracking number was invalid. I tried calling a few times but was never able to get in touch with a physical person. On April 22, 2025 I logged into their website and talked with what I assume was a fake person. They apologized for the delay and said they would ship it out that day. Within 15 minutes I received another text stating it was being shipped that same day. They said they would send me a tracking number, which they never did. I have not received the medicine nor did I receive the updated tracking number.

  Business Response

  Date: 04/29/2025

  Dear BBB Representative,

  We sincerely apologize to Ms. ***** ****** for any inconvenience she experienced regarding her recent order with Priority Meds. Upon investigating the matter, our team did reach out to Ms. ****** to address the shipping issue and offer a resolution. However, the customer opted to proceed with a refund instead of awaiting reshipment. As per her request, a full refund has been issued, and the amount should be credited back to her account within 3 to 5 business days.

  At Priority Meds, customer satisfaction remains our top **********************, and we strive to resolve all concerns promptly and professionally. Should Ms. ****** have any further questions or need additional assistance, we welcome her to contact us directly at ************************************************************.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priority Meds withdrew $449.97 from my bank account and provided me with a 3 different fake tracking numbers. I have not received my order as promised on 3 different tracking numbers. Isn't this in fact wire fraud?

  Business Response

  Date: 04/23/2025

  Dear BBB Representative,

  
  We appreciate the opportunity to respond to the concerns raised by Ms. **** *************.

  
  After reviewing her case, we found that her initial order was unfortunately misplaced by our shipping department. We promptly contacted Ms. ************* and assured her that we would expedite a replacement. However, she chose to request a refund instead.

  
  We sincerely apologize for the inconvenience caused. At Priority Meds, customer satisfaction is our top **********************, and we are committed to resolving issues swiftly and professionally. As per her request, a full refund has been issued, and the credited amount should reflect in her account within 3 to 5 business days.

  
  Should Ms. ************* have any further questions or need additional assistance, we encourage her to reach out to us directly at ***********************************

  We are here to help.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23236209
  
  I am rejecting this response because: this company is not operating in the ** as they claim. They are stealing money from elderly people and the not so elderly. It is a fraudulent company that needs to be stopped!!! I'm only one victim and believe there hundreds more out there.
  
  Sincerely,
  
  **** ********-****

  Business Response

  Date: 04/24/2025

  Dear BBB Representative,

  
  Thank you for sharing the customers continued concerns.

  
  We would like to take this opportunity to clarify that Priority Meds is a ****************** proudly operated by a dedicated, women-led team. We are fully committed to upholding transparency, ethical standards, and compliance with all applicable regulations.

  
  We take any claims of fraud seriously and firmly reject the characterization of our business as fraudulent. Our company works in partnership with licensed U.S. pharmacies and board-certified physicians to provide medically-reviewed services and ***-compliant products. Every order goes through a clinical evaluation process, and no prescriptions are issued without doctor approval.

  
  Regarding this particular case, we have already issued a full refund in response to the customers request. We deeply regret any dissatisfaction and want to assure the customer that their concerns were not taken lightly. At Priority Meds, our mission is to provide quality care and support to all our customersmany of whom rely on us for affordable, medically necessary treatments.

  
  Customer satisfaction remains our highest **********************. If there are any unresolved questions or if the customer requires further assistance, we encourage them to reach out directly to *********************************** where our team is ready to help.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23236209
  
  I am rejecting this response because: this "business" is not operating within the laws of the US! I will not stop until they are gone! They are afraid of the repercussions of social media. I WANT THEM CLOSED FOR GOOD AND PROSECUTED FOR FRAUDULENT PRACTICES!!!
  
  Sincerely,
  
  **** ********-****

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased *********** from online provider Priority Meds. At the first dose became violently ill (throwing up uncontrollably) which lasted several days. Contacted the company and was told by their online physician to stop taking it. Another individual I know had the same result and through research this is not something unusual to the company. Being forced to purchase a prescription for 3 or 6 months leaves no method for receiving a refund since drugs cant be returned. This product is either not formulated under the proper methods or worse case made to embezzle the maximum amount from unsuspecting customers.

  Business Response

  Date: 04/15/2025

  Dear BBB Representative,

  
  We appreciate the opportunity to address the concerns raised by the customer regarding their experience with **********************.
  We sincerely apologize for any discomfort or inconvenience the customer experienced after taking the prescribed medication. Patient safety and satisfaction are extremely important to us. Our compounded medications are produced by licensed pharmacies following strict regulatory guidelines. However, we understand that individual reactions can vary, and we take every concern seriously.

  
  As a gesture of goodwill and commitment to customer satisfaction, we have issued a full refund to the customer. While our policy typically does not allow for refunds on prescription medications, especially after physician approval and fulfillment, we have made an exception in this case to ensure the customer feels supported and valued.
  At Priority Meds, our goal is to provide safe, transparent, and quality service to every customer.

  We remain available for any further questions or concerns and can be reached directly at ************************************************************.

  
  Best regards,
  Priority Meds Support Team

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came across Priority meds on April 10th regarding ***********. I answered the questionare. It then made me put in a credit card number. As I continued to go through the medical evaluation I saw on another forum that this was a powdered formula which was not stated when I went on to answer my questions. On Friday after the charge had gone through April 11th I spoke to a customer representative named ****** I told him that I did not finish the medical questionnaire so nothing ever transpired on my end except for my payment to be taken out. He told me that I would get a full refund and that it would take 48 hours. I received a phone call on Friday night stating that they were going to start sending out liquid. I emailed them on Saturday telling them that I was going with somebody else and had started that process and that I wanted my refund. Every time I try to chat with them they tell me that somebody will get in touch with me and nobody has. Today they now told me that there was a $99 administration fee. I told him it was unacceptable I did not even finish the medical questionnaire so nothing was done except for me putting in a payment type and now I'm being part of this.

  Business Response

  Date: 04/14/2025

  Dear BBB Representative,

  
  We appreciate the opportunity to respond to the concerns raised by the customer regarding their experience with **********************.

  
  After reviewing the situation, we confirm that a full refund has been issued to the customer. While our policy typically includes a $99 administrative fee for cancellations prior to prescription approval, in this case, we have waived the fee as a courtesy and to ensure a positive resolution.

  
  We sincerely apologize for any confusion or inconvenience the customer may have experienced during this process. At Priority Meds, customer satisfaction is our top **********************, and we are committed to addressing all concerns with care and professionalism.

  
  If the customer has any further questions or requires additional assistance, they are welcome to contact us directly at ************************************************************.

  
  Best regards,
  Priority Meds Support Team

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  placed an order for a 3 month supply of medication on March 5, 2025 still have not received it. I have called multiple times and have been told its being shipped the refund me 50 dollars that fine great I just want what I ordered I see other reviews people stating the got there meds over night I have had a tracking number that is no good i just want an honest answer and date!

  Business Response

  Date: 04/15/2025

  Dear BBB Representative,

  
  We appreciate the opportunity to respond to the concerns raised by ****** ***** regarding her order.

  
  Ms. ***** placed an order for a 3-month supply of medication on March 5, 2025. Due to an unexpected surge in demand following the announcement that Tirzepatide would no longer be available after March 19, we experienced unusually high order volumes. Additionally, some orders were impacted by **** delays and losses, which unfortunately affected Ms. ****** shipment.

  
  We sincerely apologize for the inconvenience this has caused. As a gesture of goodwill, we previously issued a $50 refund to Ms. ****** We can confirm that her order has since been re-shipped, and here is the updated tracking number for her package: 9470111206208863893620.

  
  At Priority Meds, we are committed to transparency and ensuring our customers are taken care of. We deeply regret the delay and are working to improve our processes to prevent such issues in the future.
  If Ms. ***** has any further questions or concerns, we encourage her to reach out to us directly at *************************************************************

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tirzepatide on March 7th, 2025 from the Priority Meds website and was charged $1349 instantly. I submitted everything they needed, was evaluated by their doctor, and approved. They advertise shipping in usually in 2-3 days. Over 3 weeks later, my order has not been shipped. I have gone to their website multiple times and attempted to chat with them. Every time I get an automated response that they will escalate my question and get back to me. I have not once received a response. I found their phone number and have called multiple times. I actually spoke to a person once who told me my order would be shipped on Thursday (which is now 2 weeks ago). Multiple further calls have not been answered. This appears to be a fraudulent company/ purchase. Buyer beware! I did look online before purchasing and did not find any bad reviews.They said my order has been sent as of April ****** with that tracking number but the tracking number doesn't work. I tried to dispute but no prevail.I didn't realize either that the medication is in powder form that you mix. The company doesn't disclose this information until you have already paid.

  Business Response

  Date: 04/09/2025

  Dear BBB Representative,

  
  Thank you for bringing ***** *****-Stevensons concern to our attention. We sincerely apologize for the delay and inconvenience she experienced with her recent order.

  
  Due to an unexpected surge in demand following the announcement that Tirzepatide would no longer be available after March 19, we encountered an unusually high volume of orders. This led to delays in our normal processing and shipping timelines. We understand how frustrating this may have been and truly regret the experience.

  
  We are pleased to confirm that Kathys order was successfully delivered on April 9, 2025. For reference, here is the **** tracking number: 9470111206208809736585.

  
  As a gesture of goodwill and to apologize for the delay, we have also issued a $100 refund back to her original payment method. Please allow 3 to 5 business days for the refund to reflect, depending on her banks processing time.

  
  We truly value ***** as a customer and remain available should she have any further questions or require assistance.

  
  Best regards,
  Priority Meds *********************start="1260" data-end="1263">************************************************************
  ******************************

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****-*********

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: ***** **** - Injury Report Post Tirzepatide Injection Prescription # **d3474dd2a24d1dc36c5b77 Please Be Advised: On or about March 13, 2025, Priority Meds improperly sold me a three-month supply of compounded Tirzepatide which was shipped to me in **********. I paid Priority Meds $749.97. Following Priority Meds instructions, I injected myself the evening of March 24th. Within the first two hours of injecting the drug, I began to experience nausea, and a short time later began a prolonged period of vomiting, extreme weakness accompanied by a debilitating headache. These symptoms continued into Tuesday, March 25th, were relentless with no relief being realized, as I became weaker and more tired. I could not get out of bed the entire day and night. On the morning of Wednesday, March 26th From my research I have learned that the *** has warned that compounded Tirzepatide, and other GLP1 compounds like it, are unapproved new drugs which are not to be used for human consumption. Furthermore, you sold and introduced into interstate commerce your version of Tirzepatide in violation of Federal Law (21 U.S.C. 355(a) & 331 (d)) Your website representations, marketing and sales promotions are misleading and deceptive. At this time, my direct compensatory damages are $749.97 along with a $120.00 out-of-pocket Emergency Room Fee and $1,575.00 ($225 per day) for the seven days of work I missed. Direct damages total $2,444.97. In addition to these direct damages, I am willing to settle for $2,500.00 for the pain and suffering I was subjected to, making my total demand $4,944.97. This offer is made specifically for settlement purposes only, because in the event legal action becomes necessary, I am reserving all rights to assert additional claims, including statutory claims & a claim for punitive damages, or there are uninsured hospital expenses that exceed the above co- ***** ****

  Business Response

  Date: 04/14/2025

  Dear BBB Representative,
  
  We sincerely appreciate the opportunity to respond to the concerns raised by Ms. ***** ****.
  
  First and foremost, we are deeply sorry to hear about Ms. ***** experience and the illness she endured following the use of compounded Tirzepatide. The health and safety of our customers remain our top **********************, and we take such matters seriously.
  
  Please note that the prescription was provided by a licensed medical professional after proper evaluation, and the medication was compounded and dispensed by a licensed U.S. pharmacy in accordance with all applicable laws and regulatory guidelines. Compounded medications are legally permitted and are commonly prescribed when commercially available alternatives are limited or unavailable.
  
  While our policies and regulations do not require a refund once a prescription has been fulfilled, as a gesture of goodwill and in appreciation of Ms. **** bringing this matter to our attention, we have issued a full refund of $749.97 to her original method of payment. Please allow 3 to 5 business days for the refund to reflect, depending on her financial institution.
  
  We hope this resolution reflects our commitment to customer satisfaction and demonstrates our effort to make things right. We remain available should Ms. **** have any additional questions or require further assistance.
  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23167130
  
  I am rejecting this response because:
  

  I have not heard from the business further after they replied, the issues are not resolved and I have still not received the refund.

  Business Response

  Date: 04/24/2025

  Dear BBB Representative,

  We sincerely apologize to Ms. ***** **** for the inconvenience she has experienced.

  To ensure her concerns are fully addressed, we have initiated another full refund to her primary account. Please allow 3 to 5 business days for the refund to reflect. If Ms. **** does not see the funds within that timeframe, we kindly ask her to contact us directly at *********************************** and we will be happy to assist further.

  Customer satisfaction is extremely important to us, and we are committed to resolving all matters with care and professionalism.

  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23167130
  
  I am rejecting this response because:

   

  I never received the refund so I'm not closing this complaint until I do . Thankyou 
  
  Sincerely,
  
  ***** ****