Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received product. Contacted merchant numerous times and was repeatedly told my issue was being escalated and they would assist me, but I never received any assistance.

  Business Response

  Date: 05/02/2025

  Dear BBB Representative,

  
  We appreciate the opportunity to address the concerns raised by Ms. ****** ********.

  
  According to our records, Ms. ********** order was successfully delivered to the address provided. The **** tracking number is **********************. However, we understand the importance of customer satisfaction and take her concerns seriously.

  
  As a gesture of goodwill and in the interest of resolving the matter amicably, we have issued a full refund to her original payment method. The refund should reflect in her account within 3 to 5 business days.

  
  We sincerely apologize for any inconvenience and remain committed to serving our customers with transparency and care.

  
  Sincerely,
  Priority Meds Support Team

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:05/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 23, 2025i purchased a 6 month supply of *********** for $809.95. That amount was taken out of my bank account. I sent in a chat request 4 times to find out when my medication would be sent. I have called the customer service number asking why my order has been delayed I have not received any response yet or my product.

  Business Response

  Date: 05/05/2025

  Dear BBB Representative,

  
  We appreciate the opportunity to respond to Mr. *********** ***** concerns.

  
  Following his inquiry, we contacted Mr. **** directly and expedited the shipment of his order as a priority. We are pleased to confirm that the product has since been delivered and received.

  
  We sincerely apologize for any inconvenience caused by the delay. At Priority Meds, customer satisfaction is our top **********************, and we are committed to providing reliable service.
  If Mr. **** requires any further assistance, he is welcome to contact us directly at ************************************************************.

  
  Sincerely,
  Priority Meds Support Team

  Customer Answer

  Date: 05/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I am very satisfied with the quick response and resolution provided by the company.  Thank you for your intervention on my behalf.
  
  Sincerely,
  
  *********** ****

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $449 for 3 months supply ***********. Its advertised that shipment will be fulfilled in 2-3 days except Sunday and will be shipped with 2 days express. Its been over a week and Im getting ready to leave for my month long trip. I asked for a refund as it doesnt appear to be arriving in time as advertised. Theyre going to charge me $99 for administrative fee. The prescription was approved almost immediately so I am not sure what this admin fee is. Theyre making money off of people cancelling and not actually shipping the product and I will have to pay $99 for what? No tracking number was ever provided. The prescription was never filled. Its very upsetting.

  Business Response

  Date: 04/29/2025

  Dear BBB Representative,

  
  We would like to provide an update regarding the concern submitted by Ms. ******* *****.

  
  First and foremost, we sincerely apologize for the delay in processing and shipping her order. We have since contacted Ms. ***** directly, and her order has been successfully shipped. We are pleased to report that she has expressed satisfaction with the resolution and our service.

  
  At Priority Meds, we are committed to delivering reliable service and ensuring customer satisfaction. If Ms. ***** needs any further assistance, we encourage her to contact us directlywe are always here to help.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It actually arrived but not cold. Can i drop this?
  

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Trizepatide for weight loss on 3/7/25 from **************************. Priority Meds charged my credit card $1349.82. After filling out a health questionnaire I was notified I would have a teleconference with a licensed practitioner in my state. On 3/8/25 I received a generic pre-recorded video from *** ******* **** welcoming me not by name and explaining the generic process. He did not address anything about me in the generic video. I was told the product would be shipped 2-day, it was not. I called Priority Meds and they thanked me for my patience and assured me it would be shipped by the end of that day. Never happened. Numerous calls later it arrived on 3/21/25, 2 weeks later. I used the product for a couple of weeks with no weight change or side effects. Nothing was happening. I contacted support, they told me to stick with it and talk to my *** I did, and Dr **** replied weight loss is different with each individual and if I felt the product was defective, I should contact the support. I did and was told a senior manager would call me, nothing. After 7 weeks on their trizepatide I did not even lose 1 lb. Before using this company, I was on Trizepatide for 4 weeks and lost over 10lbs. The product is no good and their claims are falsely advertised. I asked for labs reports on the product, nothing. I supplied pictures and lot numbers to support. I tried calling TadaRx the pharmacy name on the bottle the phone number was disconnected. I emailed the pharmacy, no reply. I contacted PriorityMeds numerous times giving them a chance to rectify the situation by sending product from a legitimate pharmacy or refunding my $1349.82. I was told the senior level would be in touch by a deadline of 3/28/25, and again, crickets. At this point, I want my money refunded. Bogus pharmacy, pre-recorded doctor's message, false product claims, misleading shipping info, and zero results or side effects after 7 weeks.

  Business Response

  Date: 04/30/2025

  Dear BBB Representative,

  
  We appreciate the opportunity to respond to the concerns raised by Ms. ***** ******** regarding her order placed with Priority Meds on March 7, 2025.
  We sincerely apologize for the inconvenience and frustration she experienced. Upon review of her case, we made several attempts to contact Ms. ******** and clarify the situation, including details about the telehealth consultation, shipping delays, and the nature of the compounded medication.

  
  While we strive to provide high-quality service and ensure transparency throughout the process, we understand that Ms. ******** preferred a resolution in the form of a full refund rather than continuing with product support.

  
  As a gesture of goodwill and in the interest of customer satisfaction, we have issued a full refund of $1,349.82 to her original method of payment. The funds should reflect in her account within 3 to 5 business days.

  
  At Priority Meds, we take customer feedback seriously and are committed to continuously improving our processes and service. Should Ms. ******** have any further concerns, she is welcome to reach out to us at ************************************************************.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered medication received the wrong product company has yet to ship the correct items have contacted them for over a week by phone and text. Upon searching this company has been reported to the BBB for product not received.

  Business Response

  Date: 05/02/2025

  Dear BBB Representative,
  We appreciate the opportunity to respond to the concerns raised by *********************** sincerely apologize for the inconvenience caused. Our team has made several attempts to contact Ms. ***** over the past few days to resolve the issue regarding the product she received. In the interest of resolving the matter promptly and as a gesture of goodwill, we have issued a full refund to the original payment method.
  The refund should reflect in her account within 3 to 5 business days. We regret any frustration this situation may have caused and remain committed to providing a positive experience for all our customers.
  Should Ms. ***** need any further assistance, she is welcome to reach out to us directly at ************************************************************.
  Sincerely,
  Priority Meds Support Team

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I will hope that they dont scam anyone else. I responded to every text they sent but they continued to Dance around to the correct response needed. 
  Sincerely,
  
  ****** Daily

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website said product would ship with thin 2-3 days. I ordered semi-glutide and vitamin b12, filled out the health survey, chatted with the ** and was approved for the medication. It has been 2 weeks and still no tracking number. I received my cc statement and they have already billed me, but no product and no tracking number. This was not what they advertised and I thought they had to actually ship before they could charge me the $498 for a 3 month supply

  Business Response

  Date: 04/30/2025

  Dear BBB Representative,

  
  We would like to address the concern raised by Ms. ******** **** regarding her order for *********** and Vitamin B12.

  
  First and foremost, we sincerely apologize for the inconvenience and delay she experienced. After investigating the matter, we found that Ms. **** initial shipment was unfortunately lost in transit by ***. Upon confirming this issue, we immediately contacted the customer to assure her that her order would be prioritized.

  
  As of today, May 30, 2025, we have re-shipped her order via priority service. The new *** tracking number is 1Z365YR11509650897.

  
  At Priority Meds, we are committed to delivering reliable service and sincerely regret any disruption caused. If Ms. **** needs any additional assistance, we encourage her to reach out to our support team directly at ************************************************************.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priority Meds is an unethical, fake company. They claim to offer weight loss medicine. I signed up with this company on April 15, 2025 and after speaking with an online doctor he said I was a candidate for weight loss medicine ***********. I ordered it that day and paid over $449.97 immediately. They sent me a text within *************************************************** a tracking number. Come to find out this tracking number was invalid. I tried calling a few times but was never able to get in touch with a physical person. On April 22, 2025 I logged into their website and talked with what I assume was a fake person. They apologized for the delay and said they would ship it out that day. Within 15 minutes I received another text stating it was being shipped that same day. They said they would send me a tracking number, which they never did. I have not received the medicine nor did I receive the updated tracking number.

  Business Response

  Date: 04/29/2025

  Dear BBB Representative,

  We sincerely apologize to Ms. ***** ****** for any inconvenience she experienced regarding her recent order with Priority Meds. Upon investigating the matter, our team did reach out to Ms. ****** to address the shipping issue and offer a resolution. However, the customer opted to proceed with a refund instead of awaiting reshipment. As per her request, a full refund has been issued, and the amount should be credited back to her account within 3 to 5 business days.

  At Priority Meds, customer satisfaction remains our top **********************, and we strive to resolve all concerns promptly and professionally. Should Ms. ****** have any further questions or need additional assistance, we welcome her to contact us directly at ************************************************************.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priority Meds withdrew $449.97 from my bank account and provided me with a 3 different fake tracking numbers. I have not received my order as promised on 3 different tracking numbers. Isn't this in fact wire fraud?

  Business Response

  Date: 04/23/2025

  Dear BBB Representative,

  
  We appreciate the opportunity to respond to the concerns raised by Ms. **** *************.

  
  After reviewing her case, we found that her initial order was unfortunately misplaced by our shipping department. We promptly contacted Ms. ************* and assured her that we would expedite a replacement. However, she chose to request a refund instead.

  
  We sincerely apologize for the inconvenience caused. At Priority Meds, customer satisfaction is our top **********************, and we are committed to resolving issues swiftly and professionally. As per her request, a full refund has been issued, and the credited amount should reflect in her account within 3 to 5 business days.

  
  Should Ms. ************* have any further questions or need additional assistance, we encourage her to reach out to us directly at ***********************************

  We are here to help.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23236209
  
  I am rejecting this response because: this company is not operating in the ** as they claim. They are stealing money from elderly people and the not so elderly. It is a fraudulent company that needs to be stopped!!! I'm only one victim and believe there hundreds more out there.
  
  Sincerely,
  
  **** ********-****

  Business Response

  Date: 04/24/2025

  Dear BBB Representative,

  
  Thank you for sharing the customers continued concerns.

  
  We would like to take this opportunity to clarify that Priority Meds is a ****************** proudly operated by a dedicated, women-led team. We are fully committed to upholding transparency, ethical standards, and compliance with all applicable regulations.

  
  We take any claims of fraud seriously and firmly reject the characterization of our business as fraudulent. Our company works in partnership with licensed U.S. pharmacies and board-certified physicians to provide medically-reviewed services and ***-compliant products. Every order goes through a clinical evaluation process, and no prescriptions are issued without doctor approval.

  
  Regarding this particular case, we have already issued a full refund in response to the customers request. We deeply regret any dissatisfaction and want to assure the customer that their concerns were not taken lightly. At Priority Meds, our mission is to provide quality care and support to all our customersmany of whom rely on us for affordable, medically necessary treatments.

  
  Customer satisfaction remains our highest **********************. If there are any unresolved questions or if the customer requires further assistance, we encourage them to reach out directly to *********************************** where our team is ready to help.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23236209
  
  I am rejecting this response because: this "business" is not operating within the laws of the US! I will not stop until they are gone! They are afraid of the repercussions of social media. I WANT THEM CLOSED FOR GOOD AND PROSECUTED FOR FRAUDULENT PRACTICES!!!
  
  Sincerely,
  
  **** ********-****

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on 3/10/25 and was quickly approved by the doctor within a day. They advertise 2-3 day shipping but even after the doctor approved the prescription, 2 weeks went by and nothing. I emailed and called several times and no one responded. I then disputed it with my bank after the 3rd week. They lied and told my bank I cancelled the order (by cancelled they meant I started a dispute after hearing nothing back from this company), and sent my bank terms of conditions saying cancellations were subject to a $99 administration fee. As of 4/17/25, nothing has been shipped, my initial emails have still not been returned, and I am out of $99 for absolutely nothing. Terrible company!

  Business Response

  Date: 04/22/2025

  Dear BBB Representative,

  
  Thank you for contacting us regarding the matter concerning ***** ******.

  
  Upon review, we can confirm that the initial shipment was unfortunately lost by ***** and we sincerely apologize for the inconvenience this caused. In response, we attempted to reship the order to ensure Ms. ****** received her product.

  
  However, before the reshipment could be completed, we received a chargeback initiated by the customer through her credit card company. At that point, the resolution of the matter was transferred to the financial institution handling the dispute.

  
  We have accepted the chargeback, and as a result, the funds should be credited back to Ms. ****** by her credit card provider. At this time, we are unable to issue a separate refund directly, as the financial institution is managing the process.

  
  We appreciate Ms. ******* patience and understanding, and we remain committed to delivering reliable service and resolving concerns as swiftly as possible.

  
  Best regards,
  Priority Meds Support Team

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23217600
  
  I am rejecting this response because:

  This is not true. They never furnished a tracking number and the order was never shipped. They did not refund the entire balance either. Only a partial refund was provided because they lied and told the I bank I chose to cancel the order. They kept $99 after not providing the service. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/24/2025

  Dear BBB Representative,

  
  Thank you for bringing Ms. ***** ******* concerns to our attention.

  
  We sincerely apologize for any inconvenience she may have experienced. After further review of her case and in the interest of providing the best possible customer experience, we have issued a full refund to Ms. ******* The refund has been processed and should reflect in her account within 3 to 5 business days.

  
  At Priority Meds, we are a U.S.-based, women-led company committed to serving our customers with integrity, care, and transparency. We take feedback seriously and are always striving to improve our service.

  
  If Ms. ****** has any further questions or requires assistance, we welcome her to contact us directly at *************************************************************
  Best regards,
  Priority Meds Support Team

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 5th I ordered a six month supply of one of their medicines. The website says shipping in 3 days and it's over a month. **************** doesn't answer the phone or chat. I'm requesting them to give me a refund but can't get ahold of them.

  Business Response

  Date: 04/22/2025

  Dear BBB Representative,

  
  Thank you for bringing this matter regarding ******* ******** to our attention.

  
  After thoroughly reviewing Ms. ********* order history, we found that the initial shipment was unfortunately lost by ****, for which we sincerely apologize. In our effort to promptly resolve the issue, we prepared a replacement shipment; however, before it could be completed, we received a chargeback from *********************** institution.

  
  At this time, the matter is being handled by the customers credit card company, and we are unable to issue a refund while the dispute remains open. That said, we are more than willing to either issue a full refund directly or reship the product, depending on Ms. ********* preference, once the chargeback case has been closed.

  
  We remain committed to working in good faith to resolve this matter and provide the best service possible. If Ms. ******** has any questions or would like to proceed, she is welcome to contact us directly at ************************************************************.

  
  Best regards,
  Priority Meds Support Team