Complaints

This profile includes complaints for Armortech Windows and Doors, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Armortech Windows and Doors, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Armortech Windows and Doors, Inc.

  1872 N Hercules Ave Clearwater, FL 33765-1117

  
• 

  Armortech Windows and Doors, Inc.

  4583 Clark Rd Sarasota, FL 34233-3400

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 9nd, 2024 ArmorTech Owner: ***** ***** REF: Customer ****** Robin ****** DELAY IN SENDING DUE TO Hurricane ****** and ****** On 4/26/2024, I met with **** ******* at the **************** selected a new door for my home. I was told someone would be out to measure. **** ******* is the sales representative, and was absent throughout this installation On 5/1/2024 I met with **** at my home. **** did the measurements and I returned to the Clearwater store to select the door locks and handles. The installation dates were 07/30/2024 7/31/2024. In addition to missing the window insert I ordered for the door, the door itself was improperly installed. I called the Clearwater store more that once requesting that someone come back to fix it. After receiving no response to my request, I visited the store again on 8/15/24. I spoke with ****, who said that he didnt realize that the window was not delivered, and was under the impression that I had other concerns. ArmorTech representatives visited my home four additional times to correct the problem: This entire process has been stressful and distressing. No one at ArmorTech has taken ownership of the problem. So, now, seven months later, the installation is still incomplete. At this point, I am requesting a refund. I would appreciate you having someone from your organization contact me in reference to this issue and also send the response in writing.I am looking forward to hearing from you.****** Robin ****** **********************

  

  Business Response

  Date: 12/16/2024

  I will be in contact with the customer. I was not aware that she had an issue. 

  ***** *****

  Customer Answer

  Date: 12/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  ***** ***** did look over the door and agreed it was not locking and because the door is not square, that it could have caused the lock not to align.  

  ***** and I are working to have the door and sidelight replaced with a standard size, rather than the larger size door that I originally ordered.  We are looking at mid to end of January for completion of installation.

  
  Sincerely,
  
  ****** Robin ******

  Customer Answer

  Date: 04/02/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  Regarding: Complaint Number: ******** I wanted to finally ********** the last interaction. The smaller door was delivered and installed. However, I was charged 600 for paint of the door and trim. When the serviceman showed, up he said the door didn't need the paint because it already had a finish - from the manufacturer. However, he did the trim. I told the president of ArmorTech in person that I expected white, and it was painted "cream" on the inside and outside trim. When I reported this to the president, he said that there are a number of shades of white. I have had to hire a professional painter to get this right. I am only going to pay ArmorTech for the upgrade of the lock on the new door. Glad to be done this whole year of craziness!

  

  Business Response

  Date: 04/02/2025

  We have replaced this customers door with a full replacement twice, and she is still not happy. There are over ***** colors of white, the customer should have supplied the color she wanted. Instead, she always puts the blame on me and my company. She needs to pay her bill. I also offered to paint her door the color she wants as long as she provides the paint. This would be free of charge. She refuses to have us do the repainting. I have bent over backwards for this customer and gone over and above what any company would ever do. I am still willing to finish paint for her.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 22623426
  
  I am rejecting this response because:  pictures speak ************* more.  President called me and threatened me with a law suit this morning.  I thanked him and disconnected call.  I will pay the difference for lock and we'll not pay for the so called painting of the door.  Also in the pictures you can see the notches where the s**** holes are.   No putty or concealing was done and my drywall inside and outside need repair.  I will send him bill for the repair and/or completing if the door.  Fyi, no new permit was done when the door was changed back to the smaller size door.  President stated  if i wanted that I would have to pay.   I called my insurance company and l said if fema came through on a disaster they would only see the larger door at the county bldg *********** As far as paint, you said what color and I said white.   There was no discussing me providing paint.  
  
  Sincerely,
  
  ****** Robin ******

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been reaching out to Armortech since June 6, 2023. Today is November 9, 2023 and Ive received no response. Armortech installed ******** windows in my home in 2009, covered by a transferable 20 year-lifetime warranty (windows, therefore, still within warranty). 1 window has proven defective, with moisture and staining now present either from the ******** window itself or poor install on Armortechs part. Regardless, ******** warranty claim must be made through the installer, Armortech, who will not return my messages. They do not seem to stand by their work product or seek to maintain lifetime customers. I have given Armortech every opportunity to respond prior to this.

  

  Business Response

  Date: 11/30/2023

  Good morning, Armortech has ordered everything needed to correct this customers problem. We are awaiting arrival of the product. This warranty claim took longer than normal due to the fact that the current homeowner is not who we sold the windows to back in 2009. Certain information was needed in order to get the correct product re-ordered. The replacement piece will be delivered on December 22nd, 2023 and installed quickly after that. The new homeowner has also told us that she will gladly take the complaint down once the problem is resolved.

  Thank you,

  *********************

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regardless, the bottom line after all the poor service, *************************** I have 3 major issues from this horrific & stressful experience.1) In early Feb. this year I was diagnosed with chronic cirrhosis liver failure just before they started the project, and I was a physical mess having serious difficulty with mobility. I informed ******, the owner, in person of my illness and they still provided an unnecessary amount of stress & aggravation from the beginning of the job 2/21/23 'til August, 2023. They lacked compassion & took advantage of my weak disposition.2) According to ******* residential law it is required to have 2 functional entryways for egress in the main living area. Armortech took one egress away by having my rear wall covered with plywood to prevent rear egress to my home for six months (Feb-Aug)! Thank God there wasn't an emergency regarding my illness.3) As the homestead home owner, I have never received a materials invoice (door panels, tracking, hardware, etc.) including prices nor PGT's mfg warranty. Both **************************** said they do not provide invoices nor can they? I understand that they do not want to reveal their ********* but in this case Armortech should have complied by helping me calculate $10,542 (my deposit) minus the material costs. I'm certain the difference is significant & owed for lack of work (2.5 hrs of ***** ************** mailed two **** certified letters (attached) requesting an itemized ****************** on 7/24/23 to Armortech & the owners home. As of 8/21/23 I have not received neither.As proof of their lack of integrity, please see the attached notarized 'Installation Compliancy' letter. I believe they sent this to the *********** permitting office under false pretense. The letter states that the installation of windows/doors was completed at my address in early Jan. 2023. Not true since they showed up to start my project on 2/21/23 & they did NOT complete the job they barely started ?? Thank you.

  

  Business Response

  Date: 08/22/2023

  **************** signed a contract for the installation of a sliding glass door. The permit was pulled and a permit placed at the job site including an installation compliancy letter which is requited to be with the permit. The wall was being prepared for the installation when 3 floors of wood rot for was discovered. We are not able to install a door in a foundation/structure that is not stable. We left the door at his home in February, boarded up the opening and he indicated he hired a company to repair the wood rot. After 5 months **************** sent us a letter (July 2023) which he has attached and we received. We mailed him the warranty information and the invoice indicating the balance of the contract he signed. Our costs is proprietary ad is not shared. We have been contacting him for the last few weeks to discuss his options and he does not return calls. We will cancel the remaining balance on the contract and cancel the permit. We wish him the best of luck.

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2022 I entered into a contract with Armortech for $22,000 to supply 3 new ******** Storm Breaker Plus sliding glass doors and two plaspro framed entry doors. Installation was scheduled for 3 days March 15,16,17. The crews arrived onsite and began installation during after day three the home owner inspected the doors and noticed several non-conformances and shotty craftsmanship. Armortech was notified and scheduled an additional crew to come onsite to finish the work two weeks later. That crew arrived onsite however did not finish the completion work. After this a phone call was made to their installation manager **** and he came to the house to verify the non-conformances. A list was made and shared with Armortech, they scheduled two crews two weeks later to complete the list. The crews showed up only worked a half day and did not complete the list. Additionally, I am being informed that items on the list can not be repaired and that this the way the product is designed. Being in construction myself I understand this is not the case, a new front door should not have void where daylight can ******** between the sweep and the threshold. On Apirl 25th a conference call was setup with myself, ******* (installation manager), and ********************* the owner of the company. I informed them of my displeasure with their performance and provided a completion list of items remaning, and that I would not be paying the remaining $1,000 on the contract until these were complete. Also, that hte remaining work needed to be scheduled on the weekend so my wife and I did not have to take any further vacation to deal with their faulty performance. This was all agreeable and they confirmed they would call and me on 5/19 to schedule the final installation. Its now 5/19 ******** has faield to contact me, they have not responded to phone calls and mulitple emails. At this point I will be filing a notice to cure a default letter with them on Monday.

  

  Business Response

  Date: 05/23/2023

  Armortech has contacted the customer and scheduled a weekend visit as requested for June 3rd.  We hope to get this resolved during our final visit. 

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 20082187
  
  I am rejecting this response because: Armortech has yet to complete all of the work detailed in the attached Notice to Cure letter, as of 6/5/2023. We are working with ******************* the owner to hopefully get this complaint resolved.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/15/2023

  Armortech has been to the customers home and ordered a few items to wrap up the project. Parts are on order. We hope to get all issues resolved when parts arrive.