ComplaintsforArmortech Windows and Doors, Inc.

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been reaching out to Armortech since June 6, 2023. Today is November 9, 2023 and Ive received no response. Armortech installed ******** windows in my home in 2009, covered by a transferable 20 year-lifetime warranty (windows, therefore, still within warranty). 1 window has proven defective, with moisture and staining now present either from the ******** window itself or poor install on Armortechs part. Regardless, ******** warranty claim must be made through the installer, Armortech, who will not return my messages. They do not seem to stand by their work product or seek to maintain lifetime customers. I have given Armortech every opportunity to respond prior to this.

  

  Business response

  11/30/2023

  Good morning, Armortech has ordered everything needed to correct this customers problem. We are awaiting arrival of the product. This warranty claim took longer than normal due to the fact that the current homeowner is not who we sold the windows to back in 2009. Certain information was needed in order to get the correct product re-ordered. The replacement piece will be delivered on December 22nd, 2023 and installed quickly after that. The new homeowner has also told us that she will gladly take the complaint down once the problem is resolved.

  Thank you,

  *********************

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Regardless, the bottom line after all the poor service, *************************** I have 3 major issues from this horrific & stressful experience.1) In early Feb. this year I was diagnosed with chronic cirrhosis liver failure just before they started the project, and I was a physical mess having serious difficulty with mobility. I informed ******, the owner, in person of my illness and they still provided an unnecessary amount of stress & aggravation from the beginning of the job 2/21/23 'til August, 2023. They lacked compassion & took advantage of my weak disposition.2) According to ******* residential law it is required to have 2 functional entryways for egress in the main living area. Armortech took one egress away by having my rear wall covered with plywood to prevent rear egress to my home for six months (Feb-Aug)! Thank God there wasn't an emergency regarding my illness.3) As the homestead home owner, I have never received a materials invoice (door panels, tracking, hardware, etc.) including prices nor PGT's mfg warranty. Both **************************** said they do not provide invoices nor can they? I understand that they do not want to reveal their ********* but in this case Armortech should have complied by helping me calculate $10,542 (my deposit) minus the material costs. I'm certain the difference is significant & owed for lack of work (2.5 hrs of ***** ************** mailed two **** certified letters (attached) requesting an itemized ****************** on 7/24/23 to Armortech & the owners home. As of 8/21/23 I have not received neither.As proof of their lack of integrity, please see the attached notarized 'Installation Compliancy' letter. I believe they sent this to the *********** permitting office under false pretense. The letter states that the installation of windows/doors was completed at my address in early Jan. 2023. Not true since they showed up to start my project on 2/21/23 & they did NOT complete the job they barely started ?? Thank you.

  

  Business response

  08/22/2023

  **************** signed a contract for the installation of a sliding glass door. The permit was pulled and a permit placed at the job site including an installation compliancy letter which is requited to be with the permit. The wall was being prepared for the installation when 3 floors of wood rot for was discovered. We are not able to install a door in a foundation/structure that is not stable. We left the door at his home in February, boarded up the opening and he indicated he hired a company to repair the wood rot. After 5 months **************** sent us a letter (July 2023) which he has attached and we received. We mailed him the warranty information and the invoice indicating the balance of the contract he signed. Our costs is proprietary ad is not shared. We have been contacting him for the last few weeks to discuss his options and he does not return calls. We will cancel the remaining balance on the contract and cancel the permit. We wish him the best of luck.

  Customer response

  08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 22, 2022 I entered into a contract with Armortech for $22,000 to supply 3 new ******** Storm Breaker Plus sliding glass doors and two plaspro framed entry doors. Installation was scheduled for 3 days March 15,16,17. The crews arrived onsite and began installation during after day three the home owner inspected the doors and noticed several non-conformances and shotty craftsmanship. Armortech was notified and scheduled an additional crew to come onsite to finish the work two weeks later. That crew arrived onsite however did not finish the completion work. After this a phone call was made to their installation manager **** and he came to the house to verify the non-conformances. A list was made and shared with Armortech, they scheduled two crews two weeks later to complete the list. The crews showed up only worked a half day and did not complete the list. Additionally, I am being informed that items on the list can not be repaired and that this the way the product is designed. Being in construction myself I understand this is not the case, a new front door should not have void where daylight can ******** between the sweep and the threshold. On Apirl 25th a conference call was setup with myself, ******* (installation manager), and ********************* the owner of the company. I informed them of my displeasure with their performance and provided a completion list of items remaning, and that I would not be paying the remaining $1,000 on the contract until these were complete. Also, that hte remaining work needed to be scheduled on the weekend so my wife and I did not have to take any further vacation to deal with their faulty performance. This was all agreeable and they confirmed they would call and me on 5/19 to schedule the final installation. Its now 5/19 ******** has faield to contact me, they have not responded to phone calls and mulitple emails. At this point I will be filing a notice to cure a default letter with them on Monday.

  

  Business response

  05/23/2023

  Armortech has contacted the customer and scheduled a weekend visit as requested for June 3rd.  We hope to get this resolved during our final visit. 

  Customer response

  06/05/2023

   
  Complaint: 20082187
  
  I am rejecting this response because: Armortech has yet to complete all of the work detailed in the attached Notice to Cure letter, as of 6/5/2023. We are working with ******************* the owner to hopefully get this complaint resolved.
  
  Sincerely,
  
  ***************************

  

  Business response

  06/15/2023

  Armortech has been to the customers home and ordered a few items to wrap up the project. Parts are on order. We hope to get all issues resolved when parts arrive. 

• Initial Complaint

  04/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 4 expensive impact doors in Sept'21. Outside of the estimated install date being missed, when one door was installed, it had a damaged glass panel. After waiting over a month for the replacement, it continues to be crickets from their service department on when the glass will be replaced. On 3/19 I sent an email seeking confirmation that the glass was going to be addressed, no response, after citing escalation on 3/25 I received a response that the glass would be delivered on 4/15. 4/15 comes and goes, so I send an email on 4/20 inquiring status and a date when the glass will be replaced...back to crickets. I'm tired of the lack of response and what feels like the runaround from their point person in service.

  

  Business response

  05/23/2022

  Business Response /* (1000, 5, 2022/04/27) */ We have contacted our customer and explained we are still waiting on the product from the manufacturer. Unfortunately the product was delayed and we did not get an updated ETA as expected. We hope to have the product installed as soon as it arrives. Consumer Response /* (3000, 7, 2022/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) A response to the customer would actually mean that they reached out via email or phone, which to date they have not. Their last email was received on 3/25 which indicated that the glass would be received on 4/15 - NO communication or responses after this date were received. Also, this is a standard piece of glass and shouldn't be as difficult as it is to obtain. I'd like for this to be expedited as I will be selling the property within the next few weeks and it need to be handled quickly. Business Response /* (4000, 9, 2022/05/05) */ We have been in contact, have received the glass, and left messages to install the glass with our customer. We believe after the installation the customer will be satisfied. We apologized for the communication breakdown and are here to assist with any other issues that may arise. Consumer Response /* (3000, 13, 2022/05/17) */ This response was provided verbally to BBB: Armortech came out Monday to fix the glass. Unfortunately, the glass they brought also was damaged. As I am selling the house, I had them replace as the new damaged glass is better than the prior damaged glass. At this time, I want nothing more from Armortech. I am dissatisfied with my experience using the business.

• Initial Complaint

  09/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a $6,000 French door that has not worked correctly since it was installed. It is a PGT impact door that consistently has lock and unlock problems. Both Armortech and PGT have been out numerous times but it never corrects the problem. Appears the problem may have resulted from incorrect measurements in the initial sale. If there is a fire and I can't unlock the door.........

  

  Business response

  10/13/2021

  Business Response /* (1000, 6, 2021/09/16) */ Armortech was not aware that the door was still having a problem. We assumed PGT - the manufacturer was handling the issue. PGT failed to let us know directly that there was a problem. We are upset that this has happened and sending a representative to see how we can rectify this situation as soon as possible. Our goal is for our customers to be satisfied with the products they purchase. Consumer Response /* (3000, 8, 2021/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) After numerous visits to correct the problem, I feel they left me with there was nothing more they could do. They even said they were removing this product from their showroom. As I continuously had intermittent problems over and over, I decided I should not have to settle for a defective product. I should get what I paid for. A PERFECT door! Business Response /* (4000, 10, 2021/09/22) */ We are in contact with the customer and in the process of working with her to find a replacement door that she will be happy with. Consumer Response /* (2000, 16, 2021/10/13) */ Armortech has offered to replace the door with a Neuma Door which is supposed to be a better door. Measurements have been taken and the new door ordered. Hopefully I get it before next year.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩