Business ProfileforGotRentalCars.com

I rented a car from Gotrentalcars.com for our Florida trip. We were supposed to pick up the vehicle on 06/12/2024. Our flight kept getting delayed due to ************* being in a State of Emergency. Everytime our flight was delayed, I called GotRental to tell them. There is proof of this in their notes. Once our flight was cancelled indefinitely, I called them to cancel (after our reservation was extended) and they told me I had paid for a non-refundable car. This was stated no where in my purchase. I tried calling GotRental several times. No one would talk to me and I got hung up on several times. One worker said I would get reimbursed (name *****). Then I get an email saying that was false. I then talked to a manager named **** on 06/14/2024. He told me to respond to the GotRental email and he would try and help me. Crickets. I called back on Monday, 06/17/2024. A man told me he had no log of me calling in. I called again at 4:45pm. A woman told me she did see I talked to manager the prior Thursday, but there was nothing she could do. I also tried calling Dollar Rental in Ft Lauderdale. No one answered the phone there to get my cancellation due to the airport being closed as the Mayor of ************* declared a State of Emergency. I tried to cancel before my reservation came in effect, and there was no response. Im being told I will not get reimbursed even though the airport, roadways and city were shut down. This is why I couldnt cancel. The airport was closed. No one answered.