Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep frustration regarding my 2023 Toyota Sienna Hybrid (VIN: *****************), which has been at the warehouse of Toyota of clermont ***** for over a month and half following a minor accident. They were not able to get the job done and fix the sensor, they said they are still trying to figure out how to fix this problem and the car has been sitting there since November 2024. I have yet to receive any updates or a clear timeline for completion.This delay is unacceptable, as I rely on my car to make a living. The extended absence of my vehicle has placed an immense financial strain on my family, and I can no longer afford to wait.I appreciate your help and look forward to hearing from you.Sincerely,****** ********

  

  Business Response

  Date: 01/29/2025

  Please see attached.

  Customer Answer

  Date: 02/08/2025

  I had very bad experience with Toyota clermont how they sale cars and they can not fix it simple sensor imagine they had 30 cars with same problem as me .. i lost a lots of money  cause of them and my blood pressure went up..

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my ************** October. The truck had a noticeable shake that the salesman blamed on the knobby tires. I bought new tires and the shake did not go away. I put it in the shop to have the problem investigated and the dealer says that two of my rims are bent. They are wanting me to pay ****** for each rim to fix a problem that existed when I bought the truck. I was basically called a liar by **** when he claimed that they inspect every certified vehicle and would have caught the shake.

  

  Business Response

  Date: 02/28/2024

  Please see attached

  Customer Answer

  Date: 02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my car for auto body service. I was sent multiple texts regarding the car being ready on January, Friday the 19th. They sent me several texts saying that they were on track and they would call me if there was a delay. I never received a call and my car wasn't ready on the 19th. They said that they sent me a text that it was being painted, but I am not a mechanic and I don't know how long does that take. The completion date was never updated nor I received a call as promised. I lost PTO and as a health care provider, my patients had to be cancelled. I was provided with a car rental, but I was not approved to take another day off at work to get my car. I asked if they could drop off my car at my place of work, but they won't nor they will pay for my rental. My desire resolution is that they pay for my rental up until Saturday so I can pick up the car then. I cannot continue to cancel patient's appointments or lose PTO for the irresponsibility and lack of communication from your staff.

  

  Business Response

  Date: 01/29/2024

  Please see attached.

  Customer Answer

  Date: 01/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with the service I have received from Toyota (more specifically Toyota of Clermont)regarding my 2023 Tundra and the subsequent rental vehicles provided during the extended period of continued unavailability.On August 24, 2023, my Tundra required typical service, and the service department informed me of a recall for a plastic fuel tube,rendering the vehicle undrivable. Toyota of Clermont offered me a white ***** Ram basic package through Hertz as a temporary solution.On September 18, 2023, the ***** Ram malfunctioned, and Toyota of Clermont directed me to return the vehicle to *** airport for a replacement through Hertz, washing their hands of further assistance.*****, on the same day, failed to provide the promised similar-sized truck and forced me to accept a Toyota Tacoma against my preference.Speaking with Bille (case specialist at Toyota Corporate) and *************************** on September 28, 2023, revealed Toyota's inability to assist beyond acknowledging the transportation issue.On October 2, 2023, Rise, the Friend Engagement Case Manager from Toyota Corporate, stated they could only provide transportation and were unable to offer any further assistance. By October 13, 2023, the Toyota Tacoma provided earlier needed maintenance, leading to a replacement with a red ***** Ram basic package.On November 4, 2023, the red ***** Ram experienced a transmission malfunction, and Toyota of Clermont directed me to Hertz. ***** delivered the wrong vehicle, a ********** Outlander basic package, and refused to provide the correct one.On November 10, 2023, ***** (supervisor) at Toyota of Clermont informed me I cannot opt out of my lease, requiring I continue making payments until the remedy is completed. He provided a Toyota Camry as a substitute.Despite contacting ****, the Senior Executive of Toyota North America Corporate, on November 30, 2023, there has been no resolution or adjustment made to my lease.This situation is entirely unacceptable. Four months have passed, and the lack of a definitive resolution is impacting my ability to use a vehicle suitable for my needs. I am making payments for a truck I am not using, and the rental vehicles provided are not commensurate with what I am paying monthly.I urge Toyota to promptly address this matter, confirm the status of my Tundra, and provide a satisfactory resolution that aligns with the terms of my lease agreement.

  

  Business Response

  Date: 01/12/2024

  Please see attached.

   

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I damaged the roof antena of my 2023 Toyota Tundra SR5 while entering at my garage. On October 30, 2023 I took the vehicle to Toyota of Clermont to repair the antena. I was told by Nick (314365) agent that the repair neither was covered under Toyota's warranty or my Auto Insurance. Based on that information given by Nick, I proceeded to pay out of my pocket for the cost of the repair: $1,340.57. After the repair was done and paying the amount, I examined the antena repair and the antena was still the old antena, the roof was not repaired (bent), the antena was loose and not completly sealed. I refused to accept the work order and agent Nick after checking with Service Department, told me to bring vehicle the next day to fix the roof and install new parts. I took the Tundra the next day still unsatisfied with the repair and feeling unsecure about water penetrating in that section of the roof. I bought the Toyota Tundra at Toyota of Lakeland and chose to service it at Clermont where I reside. I brought this case to the atention of Lakeland Dealer and it was explained to me that Clermont Dealer should had informed me that such repair should have been covered by my Auto Insurance. This is my main complaint against the Toyota of Clermont and I consider I should be refunded.

  

  Business Response

  Date: 11/28/2023

  Please see attached.

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We visited Toyota of Clermont on 8/12/23. We had no plan to purchase a vehicle, but they had a 2023 Venza in the color, and with the features we were looking for. We worked with the dealership for over 2 hours to get the payments where we wanted them to be (via a lease through Toyota Financial), and left with the vehicle Saturday evening. We signed a contract, signed our trade in over to Toyota of Clermont, and insured the vehicle within hours of getting home. Monday morning we received a call stating that they needed some additional documents from us. We sent those documents within an hour, and nothing was ever mentioned that they were having financing issues through Toyota. Later, I received a call stating that they were not able to finance via Toyota Financial due to a voluntary repo that is over 7 years old and no longer shows on our credit. After multiple phone calls and emails, we decided to return the vehicle and take back our trade in. On our way back to the dealership the sales manager, Oscar, called and tried to get us to keep the Venza. They extending the terms of the now loan to get payments where we originally were, but over the life of the loan the vehicle would cost us almost $20,000 more. Upon returning our vehicle, they were not prepared to give us back a clean title of our vehicle showing us as the sole owners. We are still waiting for that. They were also not able to provide us an updated registration for our vehicle. We also asked Oscar for a copy of our credit report, and he advised us that we received a copy of that in our documents, and that the full report could not be given. I reviewed the paper documents as well as the thumb drive they provided, and we were not provided with a copy of our credit report. This is a direct violation of our Fair Credit Reporting Act and we will continue to request this from Toyota of Clermont. We would like our credit updated to not reflect the multiple times they pulled it.

  

  Business Response

  Date: 08/21/2023

  Please see attached.

  

  Business Response

  Date: 08/25/2023

  Please see attached.

  Customer Answer

  Date: 08/28/2023

  
  Better Business Bureau:

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ************

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited date to Toyota of Clermont Dealership: January 4th. I was pressured into signing a no refund paperwork of which I had to use 2 credit cards to cover the amount of $5,000.00, which maxed out both cards. Initially they wanted $10,000.00 for a deposit, I told the agent I don’t have that kind of money on me. I repeatedly told the salesperson that I would come back another day because It was not my intent to purchase a vehicle right at that moment, but he persisted, with all types of scenarios that if I don’t secure the vehicle I would loss out… I eventually gave in. I called back the next day to rescind because the whole deal just seemed unfair, plus my intent that I stated to the salesperson was just check out the expected vehicle not to make a purchase. This is where things took a bad turn as I was told because I signed a “no refund” form I am not entitled to get back my hard earned money, that I have to be paying back the credit card @ interest rate of 24.5%. When I spoke the manager on Either Thursday or Friday February 9th/10th, he said he would sell the vehicle and I told to go ahead… Plus the vehicle was a 7 seater and we had spoken about a 8 seater. The manager wanted to go look for another vehicle, but right now I just want my money back. I was never given a copy of the paperwork that I signed, even after I requested a copy. I was told that they don’t give out the paperwork.

  

  Business Response

  Date: 03/06/2023

  Please see attached.

• Initial Complaint

  Date:12/21/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************** I have bought 3 cars from the Toyota of Clermont in the last few years and everything was fine and happy getting those cars. But for the first time my wife and me end up really disappointed. They kept calling or emailing me all the time either about buying our Toyota Camry or for us to trade our car. It was so many times that they call us that I end talking to a lady on the phone and I explained to her that what I really wanted to do it was to lower my payments. So my wife and me end up talking about trading our car the Camry for a 2023 Toyota Hachback. And the lady said that we were going to pay around $100 less than what we were paying. So we got really happy and our hopes really high. I even told her that I didn't had any money for a down payment that I only had the as a trading. She told me that's fine we do trading all the time without a down payment. So we even got more happier. But at the end we end up really I mean really disappointed. They end up wasting our time they couldn't figure out anything for us. We end up big time disappointed they gave us the wrong impression and information.

  

  Business Response

  Date: 12/27/2022

  See Attached.
  See Attachment/File: ********.pdf

  Customer Answer

  Date: 01/04/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello ! So I dropped my 2016 Toyota Siena minivan Wed 07/27/2022 and vehicle was ready for pick up Monday 09/19/2022. This was a*********** corrective repair for hail damage whereby the first shop in Jacksonville did a poor job and this 2nd*********** certified in network shop was suppose to correct 4 issues. The 2 rubber runner strip from front to back along the roof dangle 90% hanging off the vehicle when taken through the car wash. The interior roof mounted light fixture at the front and the seatbelt roof mounted device at the rear both not secured to roof correctly and the hail damage still visible in exterior panels. My wife picked up the vehicle on completion date and I returned 09/29 the day after the hurricane. I called*********** and have taken the vehicle back to Clermont Toyota Collision where pic's were taken and I was told that my rep would contact me. Still nothing. The car was held at Clermont Toyota for nearly 2 months with no rental compensation although I have rental coverage which is now maxed for this claim and the 4 issues that were suppose to take 4 days took nearly 2 months and yet : hail damage on rear liftgate still present, rubber strips still not repaired to roof, front interior light hanging down from roof. So it appear only 1 of the 4 repairs were done. Please arrange to pick up the car and repair it.

  

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/11/14) */ response attached

• Initial Complaint

  Date:06/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota quoted me $6,511 for a new engine replacement. After being repaired, I was then told $7,850. They settled it down to $6,578. A new battery was put in that I did not authorize and my check engine light was on. They said it was a relay driver for the secondary air injection system and wanted to charge me an additional $630 to replace it. I was able to get the part myself for less and replace it and clear the check engine code. After 30 miles on the NEW engine, it began violently misfiring with the check engine light flashing. There were numerous parts missing from my engine including the battery bracket, engine cover, valve caps, and loose end wire plugs. The battery went completely dead and would not charge. After several back and forth conversations my truck was towed back for warranty repairs and replacing missing parts. After 3 weeks attempting to call for updates, supervisor Danny M**** said the truck fixed and missing parts were replaced. I went to pick up the truck and was told it hadn't even been looked at yet. I was stranded now and was not offered a rental vehicle nor a courtesy ride so I had to walk 12 miles home. About a week later I was told truck was fixed. Upon arrival, cat converters were stolen. They refused responsibility for the vandalism but replaced the parts. I was told the engine was misfiring because it was used when it was supposed to be new. Truck is still misfiring and not accelerating. They are now refusing to fix the issue they caused. They sold me a used engine claiming it to be new. I was not told it was a used engine until after it began causing further issues and damage. I would not have authorized any used parts to be put in my vehicle because it is now causing further damage to the rest of my vehicle.

  

  Business Response

  Date: 08/22/2022

  Business Response /* (1000, 5, 2022/06/30) */ Please see attached response. Consumer Response /* (3000, 7, 2022/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The entirety of this statement written by Nick P****** is false. Firstly, I was never quoted anything for 23,000 dollars. I was told to install a new engine, "out-the-door" price was $6,511. This quote was given by advisor Luis Baez. I confirmed with Luis that this was not a rebuilt or refurbished engine and he responded that it would be an entire new engine. I requested a written quote and never received it. Secondly, the pumps were fine after the first repair and it was the driver that was bad. I was quoted $630 (not $3,000) for parts and labor and declined because I was able to have the part replaced for $250 elsewhere and cleared the check engine code. Third, the battery was charged to my invoice as clearly shown in the document attached with the complaint and was never authorized by me to be replaced in the first place. Fourth, the reason there is a two month gap is because I was continuously ignored by phone and by email both by Luis Baez and Danny M**** in which I have documented records of both. Fifth, Danny M**** denied telling me my vehicle was finished and Nick P****** is denying a phone call happening with the dealership that date also in which I have documented phone records of. I have been nothing by lied to by every individual at this establishment and Toyota Motors should be ashamed to have such a dealership ruining their brand by poor morales. I do not accept any bit of this response and would expect better morales within the Toyota Brand because they know they did wrong but they do not care because they are trying to save face and pretend like everything is perfectly fine so they can continue to deliver horrible service and blame the customer for everything. Business Response /* (4000, 9, 2022/07/14) */ See attached. Consumer Response /* (4200, 11, 2022/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. P****** did reach out to me via personal cell phone through voicemail and text. While trying to communicate with Mr. P****** the issues I stated to him that I would be more than happy to talk with him through documented means such as text, email, or voicemail. Mr. P****** asked what he could do to resolve the issue after previously refusing any resolution prior to contact with the BBB. Mr. P****** still insisted on meeting in person rather than documented communications. I informed him that the only resolution I will accept is a new truck to compensate for mine that they have completely devalued and destroyed. My truck, over 6 months later, is still inoperable and has had a completely different issue everytime I have received it back from any "resolution" repairs. I have reason to believe at this point the dealership has been intentionally damaging my vehicle, hence the reason I do not trust them to "fix" it any further. In addition to installing a used engine in my vehicle and selling it to me as "new", they have cause extensive damage to previously functioning components of my vehicle and saying it was already like that in which it is not. After attempting to reiterate this information to Mr. P****** to come to this resolution, he then stated to me through text that he will only talk to me on the phone and/or a "one on one" meeting in person. I again told Mr. P****** I will only communicate through documented means and he continuously refused to attempt to come to a resolution that is documented in writing. He states that texts and emails can be misconstrued and misread and I informed him that phone calls and in person meetings can lead to him lying to mediating agencies such as the BBB which is why I made the reasonable request to have such conversations documented to avoid Mr. P****** from "miscommunicating" with me any further. Business Response /* (4000, 13, 2022/07/22) */ see attached file Consumer Response /* (4200, 15, 2022/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since Mr. P****** thinks I am being "unreasonable" but would like to make some sort of compensation to resolve the matter, let's put on record the value of my vehicle. Since Mr. P******'s dealership has cause such extensive damage and devaluation to my vehicle, I would accept a compensation of what I will longer be able to sell my vehicle for when I am ready to move on from it. KBB Value $13,600 Lift/Suspension Kit $2,500 Body/Bumpers Kit $1,600 Tire/Hub Upgrades $1,650 Tow Package $1,000 Total Value: $20,350 If Mr. P****** wants to believe I am being unreasonable, this is the total value of what my truck was worth prior to the damages caused by his dealership service department. This is how much I was offered if I were to have sold my vehicle prior to the damages caused by the dealership. After my truck was returned with new damage caused by the dealership, I would maybe be able to get about $5,000 for it minus the $6,500 I wasted on a NEW engine that I was never provided. So, if Mr. P****** would like to settle this through compensation of damages caused to my vehicle, that compensation would be in the value of $20,350 monetary compensation since I will now have to be paying an excessive amount to repair the damages caused by Mr. P******'s dealership as well as never being able trade my vehicle in, in the excellent condition I had kept it in. My request for a new vehicle was merely to make this simpler for Mr. P****** seeing as I would have traded my truck title for tile with a new truck and he would have been able to make some of the money back. If monetary compensation is what Mr. P****** is more comfortable with, my stated value again is $20,350 in order for me to rebuild my vehicle to the previous condition. Business Response /* (4000, 17, 2022/07/27) */ see attached