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Business Profile

Timeshare Cancellation

Linx Legal, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Cancellation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got involved with Linux Legal and they promised to take care of a timeshare purchase we made. They were all in, and we were not only left hanging, but it ruined our credit! Would have been easier to go with this issue alone and taken the credit hit!

    Business Response

    Date: 04/01/2025

    In speaking with this individual to better understand their concerns, they have concluded it is in their best interest to remain partners with us as we work together to achieve their objective to be free from their timeshare obligation via our exclusive process. Additionally, we have referred them to a 3rd party credit services to assist with their particular credit concerns, and we look forward to a continued strong partnership moving forward. We will remain committed to them like we are with all of our clients to achieve the ultimate goal of timeshare freedom for them!

  • Initial Complaint

    Date:03/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally demand a full refund for the services provided by Linx Legal, as I believe your company has misrepresented its services and engaged in deceptive business practices. When I signed up for your services, I was explicitly assured that if Linx Legal filed on my behalf within a certain timeframe, the dispute with the ********* company would not appear on my credit report. This statement was misleading and entirely inaccurate.Additionally, I have found that your services consist of nothing more than sending periodic emails while continuing to charge me $300 per month. This minimal effort does not justify the fees I have been charged, nor does it align with the expectations set at the time of signing. Your company preys on individuals who are already in difficult financial situations, promising relief while failing to provide any meaningful assistance.

    Business Response

    Date: 03/28/2025

    We appreciate having the opportunity to address this gentlemans concerns, and are actively seeking to work with him consistent within the terms of our current service agreement.  We look forward to a quick resolution after our next conversation scheduled for next week.

  • Initial Complaint

    Date:04/04/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was reached out by a Linx Legal representative to cancel my timeshare. A sales person gave me a visit and showed me their presentation. It seem expensive but I accepted because I need to get out of the timeshare contract. He said the company would do everything to take care of the case. The total cost was 14K, paying half at the moment and monthly payments to complete 14K. I was reached out by the timeshare company offering a deed in lieu to foreclosure, Linx legal never said anything of getting rid of the timeshare was going to be via a foreclosure. When I called the account manger and he said that was the best option, that I need to call and get the paper work, I was not happy with that response, I would have received the same option with out paying 14K to Linx. I requested the paper work, signed it and sent it to the account manager to what his response was I had to get it notarized and send back to ********. Again, I feel 14K for them just send 1-2 letter to get a foreclosure on my credit is ridiculous. During the time before the foreclosure option, I had to reach to Linx because they would not call or email to inform status, I was told I had to wait. I'm requesting cancelation of the contract and stop payments to Linx.

    Business Response

    Date: 04/12/2024

    We have received your complaint and reviewed your file.  We are ecstatic to have helped this individual get relief from her timeshare and debt that this individual rightfully deserves - and very quickly! Though we have explained to this client on more than one occasion that a deed in lieu of foreclosure means that the client did not get a foreclosure, it does not seem to have resonated. Nevertheless, we hope this client can enjoy life knowing that she has now achieved freedom from the timeshares tight grip. We remain very happy to have helped make that happen.

Linx Legal, Inc. is NOT a BBB Accredited Business.

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