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Business Profile

Tree Services

Tree Tops Tree Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 7, 2024 I transferred $2,090,00 by VENMO to the owner of Tree Tops Service to remove a tree, replace sod and plant a date palm in fromt of my house in *******. Used VENMO becasue he said other methods weren't working. He never even started the job. I do have a quote and a string of texts showing all correspondence and excuses for not starting. Now I learned he is in ******, I have requested a refund by text and wil be mailing a letter with the same request before taking legal actrion.

  • Initial Complaint

    Date:07/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 7th I messaged ************************* about taking our tree down after we had to have a our main sewer line replaced due to the tree root that damaged the pipe. He quoted $3,800. Asked for $1,520 up front to get supplies in order to do the job, but apparently he lost his Quickbooks debit card so he wasn't able to access the money that we sent thru Quickbooks which is what we paid him thru because he sent us the invoice using Quickbooks. We were waiting on a loan to pay for all the work we had to have done to our house so we couldn't pay him the rest until that was received. He asked us to pay him the rest using Venmo or Zelle or Cashapp because he didn't have access to the first payment for awhile. He has come up with every excuse under the sun for not coming out to our house to take our tree down. I've asked for a refund multiple times. In May he accused me of breaching a contract because he was scared I was going to take him to court. I should. If anyone is breaching a contract it's him for taking our money and not completing the service. I've done nothing wrong except give him $3,800 up front and a lot of time wasted going back and forth. He has used the excuse of, our pipe was fixed so now he can take his time coming out to take our tree down because roots don't grow that fast. July 2nd he posted a message about selling his business and moving back to ******. I sent him a message with the screenshot of his post and he came back to say he would be finishing all of his pending jobs. I have all of this in writing over ******** messenger. I just want our money back so I can pay a reputable company to come and take care of our tree.

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please do not use this company! He (****) quoted $550 to cut my tree in the backyard, and asked me to pay $250 initially. I paid $250 first. Then he scheduled three times to come but every time he had a reason of not coming. Now he doesn't response to my texts or calls. He just took the money and ran away without doing anything.

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted ************************* at Tree Tops Tree Services LLC for proposal to trim tree branches hanging over my neighbor's property and to clear a violation issued by the ***** We agreed on a price on Jan 3rd and he requested an advance Venmo payment to be placed on the schedule for January 8th. I didn't mind sending the payment because it's local established business with a lot of reviews and I thought the Venmo payment was protected. I requested receipt for the payment and he hasn't emailed it. The service was rescheduled multiple times( January 10th, January 13th, and January 15th) and he never showed up to the property or gave me a heads up that he wasn't coming. He has stopped answering text messages and phone calls. He has ignored my Venmo request to refund my payment.

Tree Tops Tree Service LLC is NOT a BBB Accredited Business.

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