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Business Profile

Hotels

La Quinta Inn by Wyndham Cocoa Beach-Port Canaveral

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    10/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    We stayed in Cocoa Beach under reservation number confirmation number ************* for the nights of Friday September 13th through Monday September 16th, checked out around 10am. We were told a refund for the 1 night we did not stay was approved by the manager after our triple A agent called and explained how we had a family emergency and needed to return to **. We were told the hotel would issue us a $93.60 refund, and that the refund could take anywhere from 5-7 business days, or up to 30 business days. We have exceeded the 30 business days, and I still have not received any refund. Please help me in ensuring the hotel refunds my money for the night we did not stay.

    Business response

    11/26/2024

    See Attachment

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BBB Rating & Accreditation

NR

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Contact Information

1275 N Atlantic Ave

Cocoa Beach, FL 32931

(321) 783-2252

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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