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Business Profile

Medical Equipment Repair

Laser Repair Tech

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    12/20/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On December 21, 2023 this business received a call from the BBB and stated that they were happy to repair our Medlite C6 laser. However, they stated that they wouldn't be able to ship until January of 2024 because their shipping department was closed.On January 30th 2024 we provided our address and what needed returned and have not received any response. This unit is a $40,000 machine. This contact has an ************ phone and emale of ****************************** We want this unit and all of it's accessories sent to us. (hand pieces, foot pedal, etc)

  • Initial Complaint

    10/09/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Love ************************ is a cosmetic dermatology practice offering specialized laser treatments. Our Sciton Joule 7 system experienced a power failure and LaserRepair was contact on 8/23/24 for estimate and possible repair. Tech was sent on 8/28/24 to review and determined it was a power supply issue. He proceeded to remove and take power supply with him, requested payment on $6925.00 for sourcing new unit/repair and left with part. After multiple attempts to get updated status, the communication has been less than acceptable. We have been left without use of equipment and walking business on a daily basis. We were ghosted to a point of filing a police report; only to have the officer make contact with LaserRepair which caused our report to be closed. Since then, communication has been minimal at best and we are still without confirmation that repair or replacement is even possible. We have requested a refund and return of original power supply on multiple attempts only to receive no communication or enough for them to justify more time. We are now 7 weeks out in a repair of a $150k+ machine with no indication of resolve. We are interested in getting the original part and refund back so that we may take a different source for repair. LaserRepair is refusing cooperation. Assistance in the matter would be greatly appreciated. Documentation of invoicing and communication is available.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Contact Information

12260 SW 53 Street #602

Cooper City, FL 33330

Visit Website
(866) 671-5769

Customer Complaints Summary

3 total complaints in the last 3 years.

3 complaints closed in the last 12 months.

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