Complaints

This profile includes complaints for Fontainebleau Milton Apartment Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fontainebleau Milton Apartment Rentals

  3211 Ponce De Leon Blvd STE 301 Coral Gables, FL 33134-7274

• 

  Fontainebleau Milton Apartment Rentals

  9517 Fontainebleau Blvd Miami, FL 33172-6891

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Llevando automobil con gruas ,supuestamente cierran areas seguroda te ve o dice nada * llaman a las gruas para remolcarte el carro

  Business Response

  Date: 05/24/2024

  The customer is upset about their vehicle being towed for improper parking. During the incident, a section of the parking lot was cordoned off for repairs, but unfortunately, the customer parked their vehicle there, resulting in it being towed.

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to seek your assistance in resolving a series of persistent issues within our apartment and building premises, as our landlord has yet to address them despite our previous communication on July 27th, 2023.Unsanitary Conditions:Public areas within the building, such as hallways and trash chute rooms, consistently remain in unsatisfactory conditions, posing health and safety risks for residents.Cockroach Infestation:The entire apartment's cockroach infestation, coupled with a concerning incident involving our 2-year-old child finding a cockroach in her crib, necessitates urgent attention!.Apartment Renovations:Our apartment urgently requires renovations, particularly with the flooring, impacting our quality of living and overall well-being.Water Leakage:A persistent water leakage issue in the walk-in closet, attributed to a faulty water heater, requires immediate attention and replacement.Neighbor Disturbances:Numerous neighbors' actions, including illegal BBQs, balcony washing affecting other units, and pet waste and hairs causing odors, continue to disrupt our living environment.Parking Issues:Incorrect parking space usage and tailgating into the parking lot are creating safety hazards and frustrations for all residents, demanding swift resolution. Also parking security, we been robed and hour vehicle We are also currently facing a mold problem due to excessive humidity, leading to allergies and health concerns for our family.On August 3rd, we had a meeting with the complex admin were they agree to resolves these issues, I would like to bring to your attention the lack of progress following that meeting, where certain assurances were made but remain unfulfilled, leaving us without updates on the status of these critical issues.

  Business Response

  Date: 10/04/2023

  Due to necessary repairs that must be made to the current unit, resident was offered to transfer to a different unit. However, they have refused such offer or were not in agreement with the rent offered for an upgrated unit. Residents have been advise that they may terminate their contract without penalty. A move out date must be provided to the landlord and a release agreement must be signed prior to vacating the unit. 

  Customer Answer

  Date: 10/04/2023

   
  Better Business Bureau:

   

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your prompt response to my recent claim with the BBB. I appreciate your willingness to accept the option to terminate my lease without penalty.

  I must express my confusion and concern, however, as your response states that I was offered the opportunity to transfer to a different unit. Regrettably, I have not received any such offer, nor have I been presented with options regarding an upgraded unit or associated rental costs. In light of this, I kindly request documentation or proof of the aforementioned offer for my records and clarification.
  
  On a positive note, I am inclined to accept your proposal to terminate the lease without penalty. My proposed move-out date is October 23rd. As I have already paid for the entire month, I am seeking a prorated refund for the seven (7) days I will not be occupying the unit along with my initial deposit.
  
  I would appreciate guidance on scheduling a visit to the office for the purpose of signing the release agreement, thereby ensuring a seamless conclusion to our lease agreement.
  
  I look forward to your prompt response and appreciate your attention to these matters.
  
  Best regards,
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been living in Fontainebleau Milton Apartments for many years and I've been always tolerant to the times that their services have been unsatisfactory but this has been it. Recently I had a pest problem in my unit and while I was taking care of it by myself I noticed that the HVAC/Heater closet didn't have a back wall; this means that all pests came to my unit from there! After a couple of weeks of claiming for this to be addressed; the first time they just sprayed white paint and claimed that the wall couldn't be closed and closed the ticket; I reported again and after a week or so they came and repaired the wall in a single evening. For them to perform the repair they had to take the water heater out. When they finished the repair, they didn't verify the water heater and left. Now, there is no hot water and when the faucets are set for how water it pours murky nasty cold water. My wife that was doing laundry now has a load covered by that nasty water and now we have no hot water for ourselves. The level of hygiene of the pipping has been compromised unit-wide. My wife is set for labor for June 27th and I have a baby girl under 2 as well. How am I supposed to do the dishes; to take a bath, to give my daughter a bath and my wife as well? This is unacceptable. I am paying top dollar rent and never missed a payment and I get this mediocre service in exchange. I am very dissatisfied and disappointed and I need for this to be addressed immediately!

  Business Response

  Date: 06/24/2023

  
  
  June 22, 2023
  
  
  ****** ************************* *******
  9581 Fontainebleau Blvd. # ***
  *****, ** 33172
  
  
  
  The claims raised in this complaint have been investigated and the landlord has found that all of said allegations to be inaccurate. Resident complained and reported the missing back wall of the A/C and water heater closet on June 3, 2023. In order to fix the wall, we proceeded to remove the water heater and install a new water heater on June 15, 2023. All the requests were resolved.
  
  Our Property Manager adheres to all resident concerns quickly and efficiently. All employees go the extra mile for our residents, especially if resident has brought to our attention a concern.
  
  All issues have been attended to and resolved in a very timely manner. A complaint was submitted to management by tenant, the issue complained of was resolved expeditiously. If there are any issues, please feel free to reach out to management to have them resolved. 
  
  
  
  Thank you for attention to these matters.
  
  
  
  Sincerely,
  
  
  
  
  ***********************
  Legal ***************************************** ****

  Customer Answer

  Date: 06/26/2023

   
  Complaint: 20177369
  
  I am writing to express my deep disappointment and frustration about the landlords letterhead response. Lets do a recap: Despite my efforts to get the maintenance issues fixed quickly, the problems have remained unresolved, leaving me extremely dissatisfied. On June 3rd, I asked for repairs (Request #********) to fix the back wall of the **** closet. However, the maintenance crew said they couldn't install the wall because of the heater and closed the ticket on June 5th without fixing the original problem. In my desperation, I submitted another repair request on June 12th (Ticket ********), involving the Better Business Bureau and making a complaint (Complaint ID: *********. Surprisingly, the head of maintenance personally visited my unit and acknowledged our concerns AFTER been reached out by the BBB. We specifically mentioned that we needed a proper back wall to keep pests out, as we were having pest issues. Only then did the maintenance team agree to fix the wall. However, they left the heater not working, and dirty water started coming from our pipes, which is compromising our cleanliness and health. When I reported the heater issue with another ticket (Ticket ********), they said a replacement was needed because they couldn't guarantee the existing unit would work and they did so very fast. I have some questions: Why wasn't the **** closet wall considered for repair initially? Why did it suddenly become possible after involving the BBB? Also, why couldn't the maintenance team test the heater before leaving? It is incredibly insulting to be told that my complaints are inaccurate. Despite previous problems, I was willing to continue doing business with this company. However, being called a liar in response to my genuine concerns is completely disrespectful. As a result, I have no choice but to terminate my business relationship with your organization. These issues are unacceptable and have severely damaged my trust in your ability to provide timely maintenance and resolve problems adequately. I genuinely hope that you will take the next residents concerns seriously and handle them with the urgency they deserve.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/07/2023

  July 7, 2023
  
  
  ****** ************************* *******
  9581 Fontainebleau Blvd. # ***
  *****, ** 33172
  
  
  The claims raised in this complaint have been investigated and the landlord has given the tenant the option to relocate to one of our sister communities with no penalties, or move out waiving the 60-day notice and the early termination fee reduced from two-month penalty to only one month.
  
  
  Should you have any questions in this matter, please feel free to contact the undersigned.
  
  
  
  
  
  Sincerely,
  
  
  
  ***********************
  Legal ***************************************** ****

  Customer Answer

  Date: 07/08/2023

   
  Complaint: 20177369
  

  On June 26th, I responded to "Fontainebleau Milton Apartment Rentals," rejecting their request for a 2-month fee penalty. After that, the community manager, *****************************, contacted me directly. We spoke on July 3rd, and she asked if it would be okay for me to move to another unit or a sister community. I told her that it was too late because I had already made plans to relocate elsewhere. I reminded her of the reasons why I decided to move in the first place (there were many complaints). She then asked if I would be okay with being released from my contract, and I agreed to that. She promised to send an email the next day to formalize the proposal. However, she didn't send the email until July 6th, and in it, she proposed a half-fee penalty instead of a full one. I was surprised because this wasn't what we had discussed on July 3rd. I called her to find out why her position had changed. She said I couldn't be released without a penalty because the unit needed remodeling. I informed her that the unit was already remodeled with laundry and an upgraded kitchen before I moved in. The only remaining issues were those being addressed to resolve my original complaint. Later, she spoke to my wife, who informed her that based on our conversation on July 3rd, we had decided to pay for the month of July and proceed with a slow move, assuming that we wouldn't be penalized. We believed our claims were finally recognized as justified and understandable by "Fontainebleau Milton Apartment Rentals." However, my wife explained to her that we were willing to move by July 15th or earlier. This would result in a credit of around $1,050 (or more if we moved earlier) on their balance for their benefit, and the apartment wouldn't require any additional expenses because we would leave it in a ready-to-move condition (which could be inspected and approved by their maintenance department before we leave) plus the fact that I am very certain that Fontainebleau Milton Apartment Rentals' will rent this forward at a considerably higher price which will mean more profit for their company. We expect written approval of the discussed and proposed arrangements so that we can resolve this matter. We cannot afford to pay any penalties as we are already incurring moving expenses due to the inconveniences that led to this claim.
  
  For the record, we already rented a moving truck for today (July 8th, 2023) so it is very likely that the unit will be empty by Monday July 10th, which means more credit to Fontainebleau Milton Apartment Rentals' benefit.

  Also, see attached the emails between my party and ******************************
  
  Sincerely,
  
  *************************