ComplaintsforOpticalTel

• Initial Complaint

  03/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our development has Opticaltel for cable and WiFi and the more improvement they try to make the worse our TV gets we have more channels that pixelate and lees channels, and 1 TV that doesn’t work since they improved the service. The cable is included in our HOA fees. A technician was supposed to be out this morning and never showed up or called until this evening to tell me that he was supposed to be here this morning and was told by the office that the problem was resolved which I told him it wasn’t then he told me he was out here before and there is really nothing he could do about it. I told him half of our development has problems do he told me he would talk to his supervisor. This is very frustrating how can we resolve this problem? We were told when we moved here 5 years ago that they had signed a ten year contract with this cable company. If we were paying individually they would have been replaced a long time ago.

  Business response

  03/23/2022

  It is our understanding that the misconception was the issue was not within the residents home but within the plant itself which has been resolved.  

  At the Board of Directors meeting held on Friday, March 18 which Opticaltel attended the residents confirmed that the pixilation issue had been resolved.

  Thank you.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I HAVE SOLD MY UNIT AND BROUGHT MY OPTICAL TEL EQUIPMENT WITH ME TO GA. WHERE I NOW LIVE. I CALLED TO GET HELP WITH RETURNING THE EQUIPMENT AND WAS GIVE EMAILED FED EX RETURN LABELS (4 OF THEM) TO DOWNLOAD AND PRINT. THEY DONT PRINT, THEY CANNOT BE REPRINTED. IT ISNT MY PRINTER AS I PRINT ALL DAY FOR WORK. WHEN I TOLD THAT TO CUSTOMER SERVICE THEY JUST DIDNT CARE AND TOLD TO GO TO FED EX. THE FED EX VOICE MAIL SYSTEM REFUSES TO LET YOU TALK TO A HUMAN AND I GET NO WHERE REALLY FAST. OPTICALTEL HAS REFUSEDTO SEND ME THE LABELS. THEY TELL ME I HAVE TO GO TO FED EX AND GET THEM TO REPRINT. I AM TOO OLD AND WORK FULL TIME REMOTE FROM HOME. I CANNOT GO TO SAVANNAH AND TRY TO FIND GO TO FED EX. I AM NOT FAMILIAR WITH THE AREA. I CANNOT TAKE OFF OF WORK TO TO GO AROUND A TOWN I DONT KNOW. I TALKED TO SOMEONE ON TUESDAY OR WEDNESDAY TO SEE IF I COULD SHIP THEM FROM UPS THAT IS 2 BLOCKS FROM MY HOME. HE PROMISED TO CALL ME BACK THAT SAME DAY JUST A BIT LATER. BUT OF COURSE THAT DID NOT HAPPEN. IF I SEND THESE BACK WITHOUT THE LABELS THEY WILL NOT BE CREDITED TO MY ACCOUNT. I NEED HELP. JUST ANOTHER EXAMPLE OF HOW BAD THIS COMPANY IS. THEY NEED TO BE SHUT DOWN. AWFUL PRODUCT, AWFUL SERVICE, AFWUL COMPANY.

  Business response

  02/21/2022

  We truly apologize for the inconvenience you are experiencing.  The equipment return labels are attached to this email which eliminates the usage of a hyperlink.    Just print them and FedEx will return them to our office.   Opticaltel has a relationship with FedEx and this return of equipment is not expensed to you as long as the attached labels are used.  IF you choose to return the equipment via another shipping agent we cannot be responsible for the return shipping charges.

  Hoping this information and attachments assist you in completing the process to close your account and return the equipment.

  Thank you.

   

   

   

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