Complaints

This profile includes complaints for Paycargo Holding, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paycargo Holding, LLC.

  201 Alhambra Cir STE 711 Coral Gables, FL 33134-5108

• 

  Paycargo Holding, LLC.

  201 Alhambra Circle, Suite 711 Coral Gables, FL 33134

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reviews are correct. This company is a complete fraud. To deliberately not email customers to accrue fees is insane and they should be out of business. Businesses are here to provide a service and a good honest service. As a previous complaint stated they do not email you, they charge fees that you are unaware and then point blame to the consumer. It is unjust for a company to blame the consumer for their false accusations. They do not take accountability and are fee hungry and will do anything to obtain fees,

  Business Response

  Date: 04/11/2025

  Thank you for your feedback. This case has been escalated, and one of our operation manages will reach out to the customer soon.

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  D *******

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5 years ago we set up an account to make a shipment. Somewhere in the small print there must have been an agreement to pay $350.00 every 3 months. This has gone on for 5 years. They said they send invoices thru email which doesn't seem right that the only option is thru email. Mostly because so much spam/junk, scams that I have never had it come to my approved email. I don't go thru my junk mail so for 5 years they just kept billing us even though after a year of us not using the service again, I would have expected/thought maybe a phone call or anything hard copy thru the mail to check account. They knew we were not using the service and never contacted us thru phone or mail after years of billing us seeing that we don't use their service. I get a year maybe but 5 years of just straight billing with no real communication is wrong. We all know that you don't click into emails that are in spam folder in fear of virus or compromised information.

  Business Response

  Date: 10/30/2024

  Thank you for your feedback. This case has been escalated and one our our operation manager will contact the customer soon.

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22474601
  
  I am rejecting this response because:  I don't see where they did anything or responded?  I received a call from them about it, they agreed that they should follow up at least once a year with paper statement and said it was good advice?  No refund issued
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 11/22/2024

  A member from the management team has already attempted to reach you via phone yesterday and left an email.

  We apologize if customer is dissatisfied.

  They registered and agreed to our terms and conditions which in describes the annual user fee they are complaining about. We also sent an email 30 days prior for explaining upcoming charge along with an invoice, for each invoice. In previous communication outside of BBB, the customer mentioned they've missed the emails themselves.

  The Terms & Conditions are available on every single web page at PayCargo at the bottom, no different than the Terms of Use from the BBB has them the same way at the bottom of all their pages.
  The customer was already partially refunded for the payments this year, and we responded at that time in a prompt and timely matter. The customer is expecting additional refunds. The feedback they provided over the phone has been received and is under review, and no updates on that information.

  Their account has been deactivated earlier so that no further debits can be made from the client.

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22474601
  
  I am rejecting this response because: They talk about invoices being sent but only thru emails.  I can't say for sure If I received the emails.  With the amount of spam and fraud in emails now days most people don't randomly open emails they are not confident in.  I have an issue that pay cargo doesn't have any policy to send out a hard copy invoice every 6 months or even once a year so that both parties are on the same page with fees.  There is never communication mailed out even at the end of the year with account activity/statement.  This is a company that enjoys getting to bill contract fees for years even though the service they provide is not being used.  If you are going to take advantage of companies who are just paying fees you are billing quietly without ever having to provide a service, then you should at least have a physical mailing list of some type so that companies are aware of who you are and that they are being charged yearly fees.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PayCargo is a shady company who debit from customers' bank account without their approval. I was scammed just like other customers who report them on BBB and other websites. I used their service back in 2019, its a one time payment of $68 and the site said its a one time fee, no annual fee and other fee. But these years I was charged randomly for annual fee, the amount is random as well - $100 $50 $150 $250. This annual fee is written nowhere on the website or while I was signed up or while I was agreed to pay the $68 real service fee. They just decided to sign me up for annual service and charge me because of I have an active account.Communication with their team is a joke. Respond is extremely slow and every email isnt helpful at all. AVOID THIS SHADY COMPANY.I wasted lots of time with them but didnt get any valid information. Below is their c*** corresponding nobody can understand - Thank you for your email. Kindly note that you're set up as a Ship and Pay user on our system.The only method of paying with this option is with a credit card. We do not save credit card details on our system.If you have any further questions, feel free to contact us.

  Business Response

  Date: 08/18/2023

  Thank you for your feedback. This case has been escalated and one our our operation manager will contact the customer soon.

  Customer Answer

  Date: 08/19/2023

   
  Complaint: 20482061
  
  I am rejecting this response because: In the past five days, I sent several emails to them, but they never reply. Not to say have manager to contact me.
  
  Sincerely,
  
  *************

  Business Response

  Date: 08/22/2023

  We tried to contact the customer by phone. We understand their frustration, as their intention was not to maintain a payer account with **********************. The customer created an account in 2019 and remained active until August 2023. Before our customers make the first payment, they must accept our terms of use. All of our customers receive an email notice 30 days before the annual user fee is due. Because we take these cases seriously, this case was reviewed, and the customer was offered a full refund for the last two years; however, the customer declined. If the customer has any questions, a member of the operations management team can be contacted at **************. Please refer to the pricing page for details on our fees *******************************************

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $100 on 1/13/22, $125 on 9/6/22, and $150 on 1/11/23, and after I looked into my email, every one of their "invoices" went my junk mailbox, so I did not catch this fraudulent behavior in time. I did create an account to use their service, but like many other customers who filed similar complaints, I was expecting to pay for the service each time I used it and didn't realize they would charge an annual fee, even if I didn't use their service for the whole year. The only reason I would put my bank account in my profile is to pay for the service I used, not intended for them to automatically charge me such a high annual fee without making it obvious on the signup page.

  Business Response

  Date: 02/14/2023

  Thank you for your feedback. This case is currently under review by our management team. We will contact the customer very soon.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their service for two shipments in 2021 and paid the relevant transaction fees as per our agreement. To my surprise, I was charged annual fees in both 2022 and 2023, which I was not made aware of prior to these charges.Upon reviewing the company's website, I was unable to locate ANY information regarding these annual fees, other than in the terms and conditions, which were hidden behind a small hypertext link. I was also not presented with their pricing page during my registration, which I believe would have provided additional clarity on any associated fees. Additionally, I have received a high volume of spam emails from the company, making it difficult to effectively monitor my inbox and ensure that I have received all relevant information.I was never made aware of the annual fee, and that I was not given the opportunity to make an informed decision. I have attempted to resolve this issue with the company, but they said it's going to take at least 2-3 weeks. I will see how it goes.

  Business Response

  Date: 02/22/2023

  Thank you for your feedback. This case is currently under review by our management team. We will contact the customer very soon.

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I received a refund, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paycargo debited $250.00 from my personal checking account on January 5, 2022. This is a service I never authorized. I never consented to a payer account, I never requested to become an active user, and I never consented to any terms of service (hence why I had to send an email without even logging into the account you Paycargo created for me). I have not and would not agree to recurring charges for a service that I do not utilize- that would be nonsensical. Paycargo appears to have set up an account, and they recently sent me another email stating their intent to debit my personal bank account again. I have issued a stop payment for any future charges with my bank, and a chargeback for the past payment. I have exchanged emails with PayCargo today, and thus far they have refused to provide me a refund. Theyve also threatened to extort all of the past automated payments In the future if I ever use their service again, which is almost hilarious: why would I ever want to do business with a company that derives its revenue off of stealing from peoples bank accounts? They are a company that appears to have the primary business model of scamming individuals without any type of consent, and then they lie about it. I would like to receive an entire refund of the $250 that was unlawfully debited from my bank account in January, I want them to immediately terminate my account, and I want PayCargo to issue a written public apology and acknowledgement of their unlawful business model, as well as a promise to have people provide handwritten consent prior to setting up an account, clearing explaining how PayCargo will continue to steal money from their bank account for the indefinite future.

  Business Response

  Date: 08/04/2022

  Thank you for your feedback. This case is currently under review by our management team. We will contact the customer very soon.

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17648006
  
  I am rejecting this response because:
  
  PayCargo refuses to refund the unlawfully obtained dollar amount of $250.00 from our checking account. ********, customer service representative, claims this is because they will wait for the outcome of a chargeback claim that was previously filed with the bank, which is ridiculous (we have no control over this, and ultimately our bank will end their investigation if the merchant issues reimbursement for funds stolen out of our checking account). An ethical business would promptly reimburse the customer for funds stolen, without customer authorization, for services that were never authorized or rendered. PayCargo acts as if they are above the law. They have acknowledged over the recorded phone conversation that PayCargo did not ever provide any services for the $250 they took from our checking account, and have also acknowledged that they have no evidence that we ever provided informed consent about the automated checking withdrawals.
  
  Ultimately this appears as a stall tactic PayCargo uses, hoping the complaint to be forgotten about. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/17/2022

  Based on our discussion and his use, the Ship & *********** would have been a better fit for *******************  On July 30, 2022, ****************** contacted us with a request to close his account, and on the same day, we proceeded to close his account and void the invoice for the 2022 annual user fee. As to the 2021 fee, ****************** advised he submitted a claim to his bank for a late return of this fee. Our bank has not yet received the late return request from ****************** bank. 
  
  Because his bank is investigating his claim, we will proceed with reviewing the request for a credit for 2021 once this investigation is complete.  We also reached out to ****************** to discuss the status of the bank investigation to determine when he expects its completion, but he has not returned our call.  We will review the case as soon as we have confirmation that the bank review process is complete.  We are happy to speak with him to discuss this further.

• Initial Complaint

  Date:05/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $250 Last year for services that I had not asked for, after emailing them 1/15/2021 - they said they can only do partial refund (Which even that they failed to do) and this year they have charged $100 fee to my account again, Trying to hope that I wont recognize money going out of my account, ITS A DISGRACE To have a company steal your money!I am requesting $250 to be refunded from 1-14-21 which they charged my account and $100 1-18-22 which again when out of my account.and they should stop doing this annual fraud!!!

  Business Response

  Date: 05/31/2022

  We completely understand the frustration as the intention was not to maintain a payer account with PayCargo. We appreciate the customer's feedback. We discussed this matter with the customer over the phone and full credit has been approved. Please allow up to 3 business days for the credit to process.