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Business Profile

Health and Medical Products

Carewell Family, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased what I thought was a box of 30 L-Arginine packets at $30 for my elderly mom who has circulation issues. The product picture shows a box of 30 for $30. MY invoice shows a box of 30. However after nearly four weeks of trying to get a resolution from the company, they inform me that it is $30 for a single dose packet. Which is absurd and contrary to the product page and MY invoice. That means for a 30 day supply, it is $900. You can find a 30 day supply of a like product on Amazon for $30.

    Business Response

    Date: 04/12/2024

    To whom it may concern,

    We apologize for the inconvenience and will be refunding you the total of $23.33 for the item Vitaflo Arginine 2000 Amino Acid Oral Supplement Powder, Unflavored, 4g Packet as this was the price charged for the item after the auto ship discount received on the order. We have refunded the amount to the original method of payment as a one time courtesy. 

    If you need further assistance, please give us a call back at 800-696-CARE *************). We are here to help!

    Thank you 
    Carewell

    Customer Answer

    Date: 04/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Carewell Family, Inc. is NOT a BBB Accredited Business.

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