Complaints

This profile includes complaints for FCI Residential Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  FCI Residential Corporation

  2199 Ponce De Leon Blvd STE 201 Coral Gables, FL 33134-5233

• 

  FCI Residential Corporation

  12121 SW 43rd Street Miramar, FL 33025

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of domestic violence and I was offered a grant by Miami dade county for rental assistance. However , the property manager and FCI cooperate office refused to sign W9 for me to get assistance without providing an explanation. Because they refuse to sign W9 , I was unable to get the rental assistance I need for myself and three children.

  Business Response

  Date: 09/03/2024

  Better Business Bureau
  ******************************************************************************************
  
  Re: ID ********
  
  Dear Brea,
  
  This correspondence responds to the referenced ID; for the sake of continued privacy, we have not included the name or address of our tenant, the customer who filed the complaint.
  
  Although described in the complaint as a *****, the request provided by the tenant imposed liabilities upon the landlord which are outside of the normal scope of the landlord-tenant relationship.  These obligations may not have been readily apparent to the applicant, but are mandated by the county *****. As such, this situation wasnt a refusal to sign a W-9; rather, the landlord conducted an analysis of the request and determined that the obligations being imposed werent reasonable.  While we are sympathetic to the situation,the ***** obligations were too restrictive for the landlord to participate in the program.
  
  Regards,

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22223498
  
  I am rejecting this response because: The ***** does not impose any restrictions on the property manager beyond the requirement to maintain safe, decent, and well-kept housing, including the condition of roofs and ceilings, in order to receive payment from the city *****. In the past, I have submitted negative reviews regarding the property due to widespread ceiling cracks and have raised these concerns with the property manager. It took nearly three months for a maintenance worker to address these issues. Additionally, I reported potential mold problems to the property manager, but these concerns were similarly ignored for almost three months. As a result, the company is hesitant to sign the W-9 form, recognizing these ongoing issues and preferring to avoid potential complications with the city. I am attaching the document that the property manager was expected to sign to illustrate that the requirements imposed are reasonable and within standard expectations.
  
  Sincerely,
  
  **********************

  Business Response

  Date: 09/10/2024

  Good afternoon,
  In response to the tenants recent submittal to BBB,we note that she has made assumptions that are contradicted by the facts. The decision to decline the obligations imposed by the ***** ******* was made entirely independent of any concerns the tenant had previously raised. The personnel analyzing the ***** ******* were not located at the property and had no knowledge of the tenants earlier complaints.  Furthermore, the assertion that the ***** does not impose any additional restrictions isnt accurate, as evidenced by the multitude of terms set forth in the 4-page ***** agreement, and we disagree with the assertion the requirements are within a landlords standard expectations.

   

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22223498
  

   

  I am rejecting this response because:
  

  FCI Residential has either failed to clarify or declined to specify which clause on page 4 exceeds the scope of the landlord-tenant agreement. Additionally, my concerns regarding FCI's reluctance to permit assistance are based on factual issues I have experienced with property management, not merely on opinions. I have outlined these issues to demonstrate their relevance to FCIs decision-making process regarding assistance. However, FCI has not yet provided an explanation of which specific clauses are considered intrusive.
  

  Sincerely,
  
  **********************

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22223498
  

   

  I am rejecting this response because:
  

  FCI Residential has either failed to clarify or declined to specify which clause on page 4 exceeds the scope of the landlord-tenant agreement. Additionally, my concerns regarding FCI's reluctance to permit assistance are based on factual issues I have experienced with property management, not merely on opinions. I have outlined these issues to demonstrate their relevance to FCIs decision-making process regarding assistance. However, FCI has not yet provided an explanation of which specific clauses are considered intrusive.
  

  Sincerely,
  
  **********************

  Business Response

  Date: 09/18/2024

  Good afternoon Brea,

  It may be helpful to remember that there are ancillary issues of a sensitive nature which may warrant not posting online in regard to this case.

  Sincerely,

   

   

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a federal employee with fema. I have been sent out on a mission that is supposed to last 5 months. I wanted to use the crew act to terminate my lease agreement. I Sent in my orders and the amended crew act information. I was told that my orders looked fake by the assistant Manager. I felt that he was calling me a liar. The apartment manager says she is unfamiliar with my federal order. I tried to reach out to ric residental corporate office with no response. I have less then 3 months left on my lease and unable to return due to mission requirements. Attached are my orders. Fema does not provide any additional information with orders this is the only way that I am able to share. I was told that inorder to share the orders with the apartment I would need to black our duty station and any other mission sensitive information. They have a redacted copy.

  Business Response

  Date: 12/29/2023

  Please see attached response submitted on behalf of FCI Residential Corporation and Atlantico at Kendall. Let us know if you have any questions.

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 20932553
  
  I am rejecting this response because:
  Thank you for reaching out to communicate with me about this. The crew member act that was ratified last year in September through congress and they *** not be up to date the ratification. I ask that they review and allow my termination so that *** continue my mission. 

  
  

  Shown Here:

  Public Law No: ******* (09/29/2022)

  
  

  Civilian Reservist Emergency Workforce Act of 2021 or the **** Act

  
  

  This act makes employment protections under the ********* Services Employment and Reemployment Rights Act (USERRA) applicable to *********************************** (FEMA) reservists who deploy to major disaster and emergency sites. It allows such reservists to claim such rights under USERRA even if they do not provide notice of their absence from work due to deployment.

  
  

  Understanding the Servicemembers Civil Relief Act **************************************************************************************************************************

  
  

  Your protection under the **** begins on the date you enter active duty and generally ends between 30 and 90 days discharge from active duty. This safeguard applies to:

  
  

  Active-duty members of the regular forcesNational Guard members serving active-duty status under federal ordersReservists called to active duty Coast Guard members serving on active duty in support of the armedTerminating a lease

  
  

  ***************************************************************************************

  
  

  
  

  Under the ****, to end a housing lease early without penalty you must:

  
  

  Prove you signed the lease before you entered active duty and that you will remain on active duty for a minimum of 90 days.Provide your landlord written notice of your intent to end the lease early and a copy of your military orders. Notice should be provided no fewer than 30 days in advance of planned early termination of the lease. Notice must be hand-delivered, or mailed through a private business carrier (such as *********** or using return receipt requested.

  
  

  If you signed a lease or rental agreement after you began active-duty service, you *** still be able to terminate the lease early without penalty if you:

  
  

  Received PCS or deployment orders that will last for more than 90 days.Provide written notice to your landlord and a copy of your orders, preferably with at least a 30-day notice. Notice must be hand-delivered or mailed using return receipt requested or through a private business carrier.

  
  

  If you complied with the requirements of the ****, your lease should end 30 days after your next monthly rent payment is due.

  
  

  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/19/2024

  Good afternoon,

  The attached response was submitted to the BBB on December 29, ****, however same is being resubmitted as it appears not to have been properly uploaded. Let us know if you have any questions. 

  Best, 

   

  ***********************, Esq.

• Initial Complaint

  Date:07/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a senior citizen in the **************** age 69, and I am within the age range to seek litigation for the exploitation of an elderly person or disabled adult under ******* statute *******. Before reaching out to a lawyer, I thought I would reach out to the BBB to see if I can solve my problem.Coming to the end of my lease, I was unjustfully charged an extra $225.60 + $2201.00 for prorated rent and an extra month of rent fee. I have my son as my witness who was there throughout the entire process and noticed something wasn't right.I was asked to give notice to move out, and I gave notice more than 60 days which is required by the contract. We gave notice, and they never documented it, but waited until after the 60 day period to charge us extra fee. I asked (and my son asked) for paperwork; they refused to give/hid the "resident's notice of intent to move out" form to sign until 39 days from the move out date. They should have given it to me when I gave them notice that I was leaving more than 60 days before end of lease. They finally gave us the form to sign on 7/27/23 on the condition that I type an email stating I would vacate. They used the date on the email I sent 7/27/23 to charge me the fees saying I didn't give notice until that date. They committed fraudulent misinterpretation of the leasing contract via lies in their spoken language, gestures, and pressure to sign under the statement "you won't be charged anything extra don't worry, just sign." They even forced my son to sign it, even though he is not part of the lease. As someone who is above the age of 60, this company shouldn't be using underhanded tactics to squeeze a few extra thousand dollars out of a struggling man who is working hard to pay his bills and has no retirement plans. The level of rudeness and verbal abuse I received from this leasing office is uncalled for and to add insult to injury they are using my old age to trick me to financially hurt myself for their benefit.

  Business Response

  Date: 08/23/2023

  Dear *******

  We are in response to the complaint filed by *******************************, ID of ********.  We disagree with ****************** and his false statements.  Please see attached notice that was delivered to his residence reminding him that his lease is to expire on September 3rd, 2023, explaining that we had not heard from him regarding his decision if he was going to renew his lease. Pursuant to his lease in paragraph 3, ****************** is required to provide management with 60 days' notice prior to his lease expiration; regretfully he did not provide as such and is liable for terms set forth in accordance with his lease obligations.  We would be more than happy to arrange a payment plan with ****************** to fulfill his lease obligations.  Please advise ****************** to reach out to the management team at Atantico Palm Aire if he is interested in doing so.

  Thank you.

  Warm regards,

  FCI Residential

   

  cc: resident file

   

   

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Atlantico at Alton in ****************** Has allowed Drug use on property for over 2 + years. It has effected our comfort and our health as well as many others in the community. Management *************************, Supervisor of management *********************** and ********************* President of FCI has been notified over and over and over again, given evidence and my daughter and I were completely ignored and actually made to feel completely uncomfortable, talked down to, and every excuse was made by **** horrible property Manager which has put my daughter and I under tremendous stress. Even after a petition was signed to have the issue addressed immediately because it has been going on for way too long. The Residents still occupy the residents and have continued to use drugs and my daughter and I are being forced to feel like we have to leave because the issue was never addressed for 2 or more years. We are completely heartbroken by the neglect of the community. The purpose of ******************* is to keep residents safe and when a property cant function as a healthy property it then becomes a liability and a danger. This property is in high neglect of its residents after given so many chances to cure the issue for resident safety. Extremely neglectful community. Its cares more about the appearance of the community then the internal serious issues and challenges that must be corrected to keep its residents safe especially children.

  Business Response

  Date: 12/29/2022

  Management takes the necessary steps to address issues in which the behavior of a resident or its guests violates the lease agreement. All actions taken by management are based on the Landlord Tenant statutes of the ****************.
  The management team at FCI Residential addresses all issues at the community, however, we do not discuss items being addressed to one resident with another. That would be a violation of privacy.
  At this time, medical marijuana is legal in the ****************. If a person has a prescription from a MD for medical marijuana, they are legally permitted to use it. I am not aware of any police reports filed regarding fear for anyones safety or Atlantico at Alton being a dangerous place to live. Customers have given the community a 4.6 ****** rating.

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18602068
  
  I am rejecting this response because:

   

  Every excuse has been made by management for 2 years. As seen in the response they are still not taking any responsibility even with 8 people signing a petition for disturbance of peace from marijuana toxins.
  

  No one cares about legalization of marijuana- horrible response. Smoking in a community and causing a disturbance to more than 1 children and 8 families. 
  

  Keep the excuses coming. 

  Also, police were notified and you were a notified it was your job to fix it to keep peace and safety in the neighborhood. 

   

  
  
  Sincerely,
  
  ***********************