Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I repeatedly asked customer service to cancel my account and they said no.What kind of trash customer service is this??I want a detailed explanation of how and why resumecoach thinks they can treat customers like this. Bunch of immature children

  Customer Answer

  Date: 09/22/2024

  Hi,

   

  this can be marked as closed/resolved

   

  merchant has gotten back to me with an acceptable resolution 

  Business Response

  Date: 09/23/2024

  Dear Customer,

  
  Thank you for getting in touch with us.

  
  We understand your concerns and sincerely apologize for any inconvenience caused. Please note that on August 25th, we sent out our special offers with a link that allowed you to unsubscribe, but it seems we did not receive an unsubscribe request.

  
  We would like to assure you that your subscription was successfully cancelled on September 22nd, and no further charges will be applied to your card. Should you have any additional questions or need further assistance, please dont hesitate to contact our customer service team directly. We are here to help and ensure your satisfaction.

  
  Thank you for your understanding.
  Kind regards,

   

  Resumen Coach Team

• Initial Complaint

  Date:07/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quick Summary of your Order: ResumeCoach 14 Days Basic User ID: ************************************ Order date: 2024/03/01 Order Amount: USD 2.45. Unsubscribed Fri, 12 Apr at 4:03 PM , Ronprice0007 <**********************> wrote: Subject: Unsubscribe Request Message Body: I have finished my resume.. I wish to cancel my subscription... please make no further charges to my account. -*****************. Response from Resume Coach Sat, Apr 13 at 5:07 AM image Hello *****************, Thank you for contacting us. We hereby confirm that your subscription has been canceled and you will no longer be charged by our company. 7/10/24 PURCHASE RESUMECOACH *********** TX CARD3347 $29.95 RECURRING PAYMENT AUTHORIZED ON 06/07 RESUMECOACH $29.95 RECURRING PAYMENT AUTHORIZED ON 05/10 RESUMECOACH $29.95 04/15/24RECURRING PAYMENT AUTHORIZED ON 04/12 RESUMECOACH $29.95 04/01/24PURCHASE AUTHORIZED ON 03/31 RESUMECOACH $2.45 03/29 PURCHASE AUTHORIZED ON RESUMECOACH 03/29 RESUMECOACH $2.45 (charged twice for $2.45)Unsubscribed Fri, 12 Apr at 4:03 PM

  Business Response

  Date: 07/08/2024

  Dear *********************,
  
  
  Thank you for contacting us.
  
  
  We hereby confirm that your subscription has been canceled and you will no longer be charged by our company.
  In accordance with our refund policy, the last membership fee charged has been refunded directly to the same payment method used when you subscribed to our services. Please keep in mind that this transaction could take up to 10 business days to be completed.
  
  
  Thanks for trying Resume Coach!
  
  
  We wish you a long and successful professional career.
  
  
  Please email our customer support team at ************************************************************ with any further questions you may have.
  
  
  Best regards,
  ****

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21950415
  
  I am rejecting this response because: 

  I unsubscribed Fri, 12 Apr at 4:03 PM 

  PURCHASE RESUMECOACH 07/10/24 $29.95 
  RECURRING PAYMENT AUTHORIZED RESUMECOACH ON 6/10/24 $29.95
  RECURRING PAYMENT AUTHORIZED RESUMECOACH ON 05/13/24   $29.95

  (charged $2.45 twice on 04/01/2024) 

  I demand a total refund of $92.50 for charges you made to my account after it was cancelled, as well is the duplicate charge of $2.45 on 04/01/2024

  I know I am not the only customer that has had the same complaint from your company, there are SEVERAL!!.  It is fraudulent and illegal to charge a bank account after the subscription has been cancelled.

  I have also filed a report with the *** and ***** Fargo.  You will not get away with these fraudulent charges!

  *****************

  Business Response

  Date: 07/11/2024

  Dear *****************: 
  
  After reviewing your case again, we would like to point out the following:
  
  You have 2 costs associated with your credit card:
  
  1. account linked to the email *********************** you registered using this email on 31 March 2024. You paid the trial fee, 2.45 USD, which allows you to use the service for 14 days without any extra charge. Since he cancelled this subscription on 13 April 2024 (before the trial period expired), no monthly fee was charged. This subscription is cancelled and you were only charged 2.45 USD. 
  
  2. Account linked to the email ********************** he registered using this email address on 29 March 2024. He paid the trial fee, 2.45 USD. Since you did not cancel this subscription, you were charged ***** USD on 12 April. This amount is charged every 4 weeks as long as you have an active subscription. You cancelled it on 8 July 2024, so you have paid a total of 4 monthly fees of ***** USD.
  Of these 4 monthly fees paid, we have refunded 1 to you, in accordance with our Refund Policy, so we cannot approve an additional refund. 

  Notwithstanding the above, it is important to note that while the subscription is active, users have access to the functionalities and added value of the services offered on our website (access to our content, tools and specialised services in relation to the creation of professional documentation). However, it is up to the customer whether or not he/she wants to use the services while the subscription is active. 

  We trust the above has been of assistance.
  
  
  Don't hesitate to contact us for any further assistance you may need.
  
  

  Best regards,
  ****
  Resume Coach
  
  

  Customer Answer

  Date: 07/11/2024

   
  Complaint: 21950415
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 07/11/2024

   

   

  I DID NOT CANCEL MY ACCOUNT ON JULY 8, 2024! (NICE TRY) I CANCELLED IT APRIL 12, 2024  AND "YOU" MY DEAR ****
  CONFIRMED MY CANCELLATION VIA YOUR EMAIL!  YET I WAS STILL CHARGED ON APRIL 15,2024 FOR $29.95, AFTER I CANCELLED MY ACCOUNT ON APRIL 12, 2024 
  
  
  These are the dates and emails sent from ***************** to Resumecoach with dates and time the resume coach (you ****) responded.
  _______________________________________________________________________________________________________________________________________________________________
  
  
  On Fri, 12 Apr at 4:03 PM , Ronprice0007 <**********************> wrote:
  
  From: *****************
  Subject: Unsubscribe Request
  
  Message Body:
  I have finished my resume.. I wish to cancel my subscription... Please make no further charges to my account. -*****************
  
  --
  This e-mail was sent from a contact form on Resume Coach (**************************************)
  
  
  __________________________________________________________________________________________________________________________________________________________________________________________________________
  
  
  
  
  To: "**********************" 
  Sent: Saturday, April 13, 2024 at 05:07:35 AM MST
  Subject: Re: Resume Coach "Unsubscribe Request"
  
  
  
  
  
  
  Hello *****************,
  
  
  Thank you for contacting us.
  
  
  We hereby confirm that your subscription has been canceled and you will no longer be charged by our company. (see date above)
  
  
  Please note that you can still log into your account, but with limited access. You can see your resume anytime; however, if you want to print or download it, you will have to subscribe again.
  
  
  Thanks for trying Resume Coach!
  
  
  We wish you a long and successful professional career.
  
  
  Don't hesitate to contact us for any further assistance you may need.
  
  
  Best regards,
  ****
  Resume Coach
  
  
  You have continued to charge my account after the cancellation via email with your email confirmation of cancellation.
  I have already reported you to our bank Fraud Department as well as the FCC.  
  I have posted your scam/fraudulent activities on 21 social media accounts telling everyone you have scammed to report you as well.  And believe me I found A LOT of them!
  If you think you are going to get away with your fraudulent scams you are delusional!
  07/08/24 RECURRING PAYMENT AUTHORIZED ON 07/05 RESUMECOACH ****** *********** TX S304187407178903 CARD 3347 $29.95
  
  Expand Row3 06/10/24 RECURRING PAYMENT AUTHORIZED ON 06/07 RESUMECOACH ****** *********** TX S584159407081273 CARD 3347 $29.95
  
  Expand Row4 05/13/24 RECURRING PAYMENT AUTHORIZED ON 05/10 RESUMECOACH ****** *********** TX S304131407202686 CARD 3347 $29.95
  
  Expand Row5 04/15/24 RECURRING PAYMENT AUTHORIZED ON 04/12 RESUMECOACH ****** *********** TX S304103407184211 CARD 3347 $29.95
  
  Expand Row6 04/01/24 PURCHASE AUTHORIZED ON 03/31 RESUMECOACH ****** *********** TX S304091716996331 CARD 3347 $2.45
  
  Expand Row7 04/01/24 PURCHASE AUTHORIZED ON 03/29 RESUMECOACH ****** *********** TX S384089407255864 CARD 3347 $2.45
  
  
  
  
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  Customer Answer

  Date: 07/23/2024

  Thank you for your effort. My bank settled the dispute a refunded their charges.

  I really do appreciate that the BBB is available for help in when you need it.

  With sincere gratitude, 

  *********************
  

• Initial Complaint

  Date:06/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I apparently signed up for this service, that I forgot to cancel, now they are charging me $29.95/ mo. I called and talked with a customer service representative trying to get it canceled from my CC, but b/c I could not give the email I used to set the account up with, or the account number the customer service rep, would not cancel it. I have emailed them multiple times trying to get the problem resolved, but they have never got back with me.

  Business Response

  Date: 06/12/2024

  Dear *****************, 

  
  We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number case #******** which we were notified of on March 22, 2024
  In order to assist you effectively and cancel the $29.95/month subscription, we need additional information. We have emailed you from our customer service email address ************************************ requesting the necessary details. It is important that you respond to this email as soon as possible so that we can verify the required information and resolve your request promptly.

  
  We apologize for any inconvenience and appreciate your patience and cooperation in this matter.

  
  We trust the above has been of assistance, and we remain at your disposal for further clarifications you may have. 
  
  
  
  
  Yours sincerely,
  Customer Service Department
  

  
  

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account with my email ******************** as the webstsite stated it was free but after the email was created they asked for to be paid $2.45 so I paid them then requested to cancel my account through their website. Resume did not cancel my account and I have been billed ***** from this company more than once so I called them today and representative was not helpful and she stated they will refund me for three charges and there was no supervisor there to assist with the other charges, she also did not provide the account after confirming my identification. This company is bogus and they are charging customers without consent.

  Business Response

  Date: 04/09/2024

  Dear Altonsa Hills, 
  

  We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number case #******** which we were notified of on March 22, 2024. 
  

  Regarding it, we hereby would like to state the following:
  

  After reviewing your request, we confirm that you registered and confirmed a subscription plan in our website, resumecoach.com, on January 10th, 2024, paying an initial fee of 2,45 USD, with a trial period of 14 days, and a "membership fee" of ***** USD which is automatically applied if the customer does not cancel the subscription hired before the initial trial period elapses. In this regard, it must be pointed out that:
  
  - Once the initial fee is paid, the customer receives a payment confirmation email where the conditions applied to the subscription plan chosen are explained.
  - Since you did not cancel the subscription within the initial trial period, therefore the application of the "membership fee" of ***** USD was activated. Consequently, the charges made are correct and were made in accordance with what is displayed in the Terms and Conditions of our services.
  
  After reviewing your customer file, although our services were well rendered, we confirm that your refund request for the three membership charges was approved, and we already refunded on April 4, 2024, the total amount of ***** USD (29,95 USD each)  as per your request. 
  
  Therefore, your subscription has been canceled, and you will no longer be charged by our company.
  
  
  We trust the above has been of assistance, and we remain at your disposal for further clarifications you may have. 
  
  Yours sincerely,
  Customer Service Department
  

  
  

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have received all refunds due to me.
  
  Sincerely,
  
  Altonsa Hills

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged weeks after canceling my subscription and cannot cancel my account to stop future payments

  Business Response

  Date: 02/27/2023

  Dear ***********************,
  
  We are writing to you from www.resumecoach.com regarding your refund request.
  
  In this regard, we would like to confirm that your request for a refund has been approved, for a total of one (1) monthly fee charged for the subscription to our services, for a total amount of USD 23.85.
  
  This amount has been refunded to the same payment method chosen to confirm the Subscription. Please note that the transaction may take up to 10 working days to be completed and have the amount available in your account. 
  
  Finally, please be aware that the cancellation of your Subscription Plan was successfully done on 25 February 2023, after the monthly fee date of charge date associated with your subscription plan, (23 February 2023) so the charge made to you was correct and in accordance with the Terms and Conditions accepted by you on our website. 
  
  
  Having confirmed the cancellation of your Suscription Plan, we confirm that no further charges will be made to you. 
  
  We thank you in advance for your understanding. 

  
  Yours sincerely yours.
  
  Customer Service Department