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Business Profile

Telecommunications

MasTec North America, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for MasTec North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MasTec North America, Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/24/24 I caught 2 of your workers on my personal property. They not only had no business being here, it appears they came here solely to take pictures of our view. While it is a nice view, they passed 2 no trespassing signs. They came up my driveway, backed up, pulled up then backed up again. I was standing on my porch. I saw both of them, cell phones in hand, taking pictures of our view. I pounded on my deck railing and it caught thier attention. They quickly left, obviously having been caught. This is completely unacceptable. I need someone from the company to contact me. Now.

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Reimbursement for car rental/ gas/ and INCONVENIENCES needed I'm fully aware that things happen but unfortunately my experience tells me that American Airlines in no way has the customer service skills to handle delays and cancellations. Service is already mediocre when there are no major concerns but when you add something like a delay or cancellation service with them is extremely terrible. As it relates to American Airlines the old adage "you get what you pay for" is always proven.For three years straight I've had an issue with American. In 2022 I had a cancellation just before a flight to a hospital for an important surgery I needed to have and it was chaos dealing with American so I booked a new flight with Delta. Last year July I used your sister company *************** and had the worst experience ever with delays, cancellations, poor customer service, and lack of efforts to rectify the issues and to this day I have yet to receive a response to the complaint ticket I opened with them.Related to these inconveniences, the car rental, and gas I have exchanged more than an few emails with American Airlines and each time the responding *** changes even though Im responding to the single email sent to me. At this point the only offer for the inconvenience is to reimburse me for the car rental. Nothing about the gas and nothing about the toll all three of the three mentioned trips has taken on my body.

      Business Response

      Date: 08/19/2024

      We believe this complaint was misdirected to us as we do not conduct any business related to the airlines industry.

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 27, 2023, a large amount of debris was left in the roadway by FNF Construction/MasTech North America. The vehicle is front of me kicked up this debris, peppering the rental vehicle I was driving, which resulted in a cracked windshield. The rental company is charging for the repair of this windshield. The damage is no fault of my own and was not avoidable.

      Business Response

      Date: 07/15/2024

      This complaint is a traveling public incident alleging that while driving ******* 95, debris on the roadway cracked the rental car's windshield.  A traveling public truck (a non-company vehicle) ahead kicked the debris off the roadway onto the vehicle's windshield.  Our carrier denied this claim based on the fact that this is a heavily traveled roadway by the public, and debris in the roadway can be dropped by anyone traveling the roadway.   The claimant does not provide any proof that the debris in the roadway belongs to the company and that the company caused this incident. The company would consider this type of incident a road hazard. 

      Business Response

      Date: 07/16/2024

      This is what the clamant submitted 

    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      February 2024 MasTec Network Solutions started digging up my yard for the installing of Fiber Optic internet from the city of ****** of which I don't have any control over. On march 20, 2024 I noticed my plumbing was not working so I contacted *************************** from Xfinity yo let him know that my plumbing was not working so he sent *********************** to take look at my plumbing. I have lived in my home since 2015 and never had major plumbing problems until they dug up my yard. *********************** and his team was on my property for about 4 hours and couldn't figure the problem out. It started to sprinkle and they said they would come back the next day, I called *************************** to let him know that we were not able to use the bathroom, wash clothes, or do anything and that was not fair to my and me. At 4:59pm *********************** called and told me to get a plumber to fix the damage and if it was their cause of the damage that they would cover the cost. On Friday March 22, 2024. I was backing out of my garage and saw *********************** and crue with equipment to put in my yard. I asked them why were they in my yard if you already asked me to call a plumber to fix the problem. He called me a lie and said he had our conversation recorded of what he had said. I asked him to let me hear the recording and he remarked that he doesn't have to do anything. Then, I stated to him that I would call the ************************ ****** replied that he did't care what I did. I proceeded to call *************************** at his number **************. He didn't answer so I decided to file a complaint with the Better Business Bureau.

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 15, 2024 I had a technician for ********* to come to my home for service. I was told to have my dogs put away before technician arrived so no injuries occur. I did as requested and the technician (*******) came into my home using my back door which was closer to my tv, in doing so he had to go through a privacy gate. When the tech left he pushed the gate closed but failed to make sure it was securely latched. I have 3 English bulldogs which escaped when let back into their area due to his failure to latch. I was able to track them down, but one suffered injuries, a heat stroke. I incurred a large vet bill in order to save his life, but he was unable to preform his stud duties in the following weeks due to his heat stroke. MasTec has never contacted me personally. I have only spoke to a claims adjuster who informed me they were denying my claim and it was my word against the tech. This tech did not have to enter the privacy gate due to the fact the satellite dish was outside this fence. He could have used the front door. I have lost a substantial amount due to this incident.

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There were huge holes left in my driveway and yard. The holes were not there before the fiber optics were ran through my yard. I did not ask for the fiber optics to be installed at my home they were just installing them in the area. Both neighbors below us had their yards fixed by the company but they never fixed our yard. Please send someone to correct this problem. I have small grandchildren that could fall in these holes.

      Customer Answer

      Date: 03/25/2024

      Mas Tech came out and repaired my yard and driveway. They were super nice and made sure it was done to my satisfaction. Very pleased with the repairs. 

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MasTec has been digging in the yard across the street from me for a new construction home. Multiple times, they have dug in my hard to connect to existing gas lines. Each time, they gave no notification of the digging, caused considerable damage to my hard, severed my fiber optic line, and cut power to my home. None of these garnered so much as an apology from the company.

    • Initial Complaint

      Date:12/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 7, 2023, I started having sewer problems. After a second sewer problem I called a second plumbing company and was told there was a cable that hit my sewer line. Since I did not know at the time which cable company ran the cable I went ahead and paid out of my pocket. Later in June I found out that it was ******* cable, and I called the contact a friend gave me for reporting damage to property. On June 7, 2023, I emailed ************************* from MasTec, the videos, pictures and receipts of the damage. I followed up on July 20th, July 31st and August 1st. His last email said that my name was still on the damage report and it shows it has not been completed and there was no estimated time. On September 5th I emailed ************** the videos, pictures and receipts again and asked that he forward them again since there has been no reply. In November someone from MasTec came by my house and asked for receipts. I told him everything was emailed to ************** at MasTec but gave him the receipts anyway. I am a senior living on a fixed income and I used my emergency funds to pay to have my sewer fixed. I cannot afford to pay for a company's mistake. All I ask is that MasTec pay for their damage to my property.

      Customer Answer

      Date: 01/24/2024

      I sent an email to the ** BBB on 12-29-23 telling them that Mastec employee ************************* delivered a check on ***** for the full amount of the damage. The complaint has been settled . Thank you.

    • Initial Complaint

      Date:11/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Without any notice, MasTec workers sloppily put **** fiber optics lines in my neighborhood and completely ruined my newly grown and professionally installed front yard. They drove their heavy machinery up and down my yard, used a ditch witch, and dug two holes. They also left mud and rocks all over the sidewalks and street. It's currently November 2nd, so any grass replanted will not grow until spring. I want MasTec to ******* my damaged yard and reseed/sod the affected areas. I also want them to pressure wash the sidewalks and removed hazards for people walking and riding their bikes. MasTec's customer service line goes straight to voice mailbox and it's also completely full of messages.

      Business Response

      Date: 12/13/2023

      Local MasTec team reached out to the customer in person to resolve the complaint. Customer was thankful for us reaching out. The customer asked us to repair his yard in the spring. We will restore his yard to his specifications in the springtime.

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mastec was hired/contracted by Directv to fix a broken satellite dish/system that was not working. Their employee damaged my house by falling trough the kitchen ceiling. The fire department had to come to get him out of the hole. I tried to work with the supervisors via email and phone to get the damaged fixed with no response. Had a company come and fix the damage and have not been paid for the repair

    MasTec North America, Inc. is NOT a BBB Accredited Business.

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