Business ProfileforRyder System, Inc.

Hello, we decided to try Ryder as a truck we needed with enterprise was not available. I called Ryder and they were able to get us an account and went over everything regarding the truck. I rented a 26 ft truck from ****** and had to go to ******* and back. As soon as I left ******, i received a call from Ryder and I told them the truck was slamming into gears. They told me over the phone it was probably just because it was warming up. This was new to me. We picked our load up, and started driving across country to realize the gas gauges were not accurate, the window rolled down and got stuck and the vehicle struggled for power, so bad we got pulled over in ****** for not going the minimum speed limit while going up a hill. I again called Ryder and they told me it was normal, its. Large heavy truck. They disregarded the window as it wasnt important even though it was because it got stuck down and the button wouldnt work. The steering wheel was not safe as the alignment was SO far off. The truck would yank to the right if you let go of the wheel and the steering wheel was caulked over 40 degrees so it was like in a constant turn going straight. When we arrived, the transmission of the truck started going out, the window wouldnt roll up, and it was extremely unsafe to drive. They had to have the closest store tow it and they had no vehicles around us to put us in. We ended up having to pay $2800 for a different truck because of this. Im asking for a full refund as this truck was not safe to leave ****** and I explained these issues prior to leaving and they were disregarded as normal. The tow truck driver struggled getting it as it got stuck in first gear outside of the clients home. It also sat for 3-4 hours before they came and got it. This trip took much longer than expected because of having to guess Gas, the breakdown and the extremely slow driving due to the steering and transmission issues. I hope to use Ryder again and for this to be made right.