282 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from JM M
4 stars08/08/2024
Very knowledgeable. Great install. Good service. He explained al that was to be done.Review from Marc V
5 stars08/06/2024
All Art employees have always been very responsive and helpful to my slightest concerns and questions. Even if they're slammed during the hoy season with Airco service callsReview from Dad P
1 star08/02/2024
******************************* from Art Plumbing was hired to install a new air conditioner in my condo in ******. The job was done incorrectly, and we could not pass the city inspection. The company has not sent anyone to correct it for 3 weeks now. Beware: their plumbers do not seem to know what they are supposed to do and are refusing to correct their mistakes. Stay away from this fraudulent company. Now I have to hire someone else to fix it.
Art Plumbing, Air Conditioning & Electric Response
08/04/2024
Dear ****************** ,
I want to start by apologizing for the issues you have experienced with the installation of your air conditioner. I understand how frustrating it must be not to pass the city inspection and then not receive a prompt resolution.
Please know that your experience is not reflective of the high standards we strive to maintain at Art Plumbing, Air Conditioning & Electric. I assure you that we take your concerns seriously and are committed to making this right.
We will prioritize sending a qualified technician to your property to address the issues and ensure the installation meets all necessary standards. I will personally oversee this to ensure that it is resolved to your satisfaction as quickly as possible.
Again, I deeply regret the inconvenience this has caused and appreciate your patience as we work to correct it.
Thank you for bringing this to our attention.
Sincerely,
*******************************
Director of Customer Success OperationsReview from BECKY P
5 stars08/02/2024
Pasquale was knowledgeable and found we needed a new AC, so the next day he showed up to make sure the installation was going well, very happy with ART and will recommend them to others, Thanks Pasquale!Art Plumbing, Air Conditioning & Electric Response
08/04/2024
Dear *********************,
Thank you so much for your glowing review! We are thrilled to hear that ******** provided you with such knowledgeable and attentive service. Ensuring your installation went smoothly is exactly the kind of care we strive to provide for all our customers. We deeply appreciate your recommendation and are grateful for your trust in Art Plumbing, Air Conditioning &Electric. If you ever need anything in the future, do not hesitate to reach out. Thanks again, *****!
Best regards,
*******************************
Director of Customer Success OperationsReview from Maricela A
5 stars08/01/2024
******** did a very good job. He really has knowledge and care about customers needs. Very pleased with this company (Art Plumbing, air conditioning & Electric).Art Plumbing, Air Conditioning & Electric Response
08/04/2024
Dear ********,
Thank you from the bottom of our hearts for your kind words! We are so pleased that ********'s knowledge and genuine care had a positive impact on your experience.Knowing that you are incredibly pleased with our service means the world to us.We truly value your trust in our company and are here to support you with any of your needs in the future.
Warmest regards,
*******************************
Director of Customer Success Operations
Art **********************, Air ********************** & ********************Review from Stephen P
5 stars07/31/2024
Highly recommend Art Plumbing. Very responsive, explained everything and got the job done. Nice people!!!Art Plumbing, Air Conditioning & Electric Response
08/02/2024
Dear ***************************,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with ART Plumbing, Air Conditioning & Electric. It means a lot to us that you found our team responsive, communicative, and effective in getting the job done.
We pride ourselves on providing top-notch service with a friendly touch, and it's wonderful to know that this came through during your visit. If you ever need anything in the future, dont hesitate to reach outwere always here to help.
Thanks again for your recommendation!
Best regards,
***************************
ART Plumbing, Air Conditioning & ElectricReview from Stu B
5 stars07/31/2024
On time. Professional work done!?? Also dependable service. Using their service for years.Art Plumbing, Air Conditioning & Electric Response
08/02/2024
Dear *******************,
Thank you so much for your continued trust in ART Plumbing,Air Conditioning & Electric and for leaving us such a great 5-star review!We're delighted to hear that you've found our service to be consistently on time, professional, and dependable over the years.
Your loyalty means the world to us, and were proud to be your go-to team for all your needs. We look forward to serving you for many more years to come!
Best regards,
***************************
Art Plumbing, Air Conditioning & ElectricReview from James G
4 stars07/29/2024
Plumber was on time, professional, friendly and efficient. He explained what was required and offered options.Art Plumbing, Air Conditioning & Electric Response
07/30/2024
Hi *****************************,
Thank you for your review on the BBB. I am glad to hear that Plumber ******************************* provided you with timely, professional, and friendly service. It is great to know he was able to explain the required work clearly and offer you options.
We appreciate your feedback and look forward to serving you again in the future.
Best regards,
************************;
Director of ************** and Operations
Art Plumbing, Air Conditioning & ElectricReview from Sandy S
5 stars07/25/2024
First time using Art plumbing. They did an outstanding job. Explained everything that needed to get done and why. Amazing customer service and professionalism. Would recommend!Review from Lisa E
5 stars07/22/2024
I have used Art plumbing 6 times and I am never disappointed! Excellent customer service and great pricing. They always go above and beyond solving my plumbing or electrical issues and are kind, courteous and very knowledgeable. Customer for lifeArt Plumbing, Air Conditioning & Electric Response
07/26/2024
Dear ***********************,
Thank you so much for your wonderful review! We are thrilled to hear that you have consistently had excellent experiences with Art Plumbing,Air Conditioning & Electric. Your kind words about our customer service,pricing, and the professionalism of our team mean a lot to us.
We are committed to going beyond for our customers, and it is gratifying to know that we have earned your trust and loyalty. Your continued support inspires us to maintain our high standards and strive for even greater service.
Thank you for being a valued customer for life. We look forward to serving you again in the future!
Best regards,
************************;
Director of CSR/DSR Operations
Art Plumbing, Air Conditioning & Electric
Customer Review Rating
4.76/5stars
Average of 282 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.