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Business Profile

Appliance Repair

DGO Appliances Repair LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 27, 2024 called this company to have my fridge repaired (not cooling properly) Charge for this service was $888.00 August 25, 2024 fridge again not cooling, called DGO again to check August 26, ***** from DGO Appliance Repair came, attempted repair , wanted to be paid in cash ($125.00 for service call) and left no receipt.Aug. 27 Fridge still not cooling, talked to ***** 3 times but he did not come as promised Aug 28 Called twice, he promised to come but did not Aug. 29 Called him 4 times, only to find his phone number switched to voicemail He has not made any effort to reach me since

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************** answered my call on Feb 8th where I told him that the icemaker in the house refrigerator had ceased to make ice and was recently leaking water on the floor. He arrived on Feb 9th, proceded to check the refrigerator, change out a hose clamp, took apart the water feed system, defrosted the water feed system, and then put everything back together.The unit started producing a limited amount of ice the next day, then stopped and since then has produced little or no ice.I called ***************** on two occasions the week of Feb 14th, on both he offered to try and locate the part and would call me back. This did not happen.On Feb 20th I E-Mailed ***************** at his business address and told him that in view we had not moved forward I needed either a refund of the money I had paid him or I would proceed with small claims court. He received my email, called me back very irate and then hung up the phone while I was talking to him.***************** did not give me an invoice but the check I gave him states clearly it was to pay for Ice Maker repair. I have attached a copy of the cancelled check from my bank.

    Business Response

    Date: 02/20/2023

    all my calls are recorded so the customer called me about a water leak it was a loose hose and that was put in place i removed some ice from a tube but i didn't fix any ice maker as the problem was a loose hose now The client calls me that his refrigerator does not make ice and he wants me to repair it since I put a hose and I did not repair any ice maker I PUT A HOSE IN ITS PLACE THAT WAS LOOSE On the other hand the client pays 175 dollars for a job that it was putting the hose in its place, not for repairing any ice maker, on the other hand, the gentleman asks me to return the money when I did the work of putting a hose in its place and if I dislike that people are dishonest asking for a return of money when a service was provided, on the other hand, I repeat, I DO NOT REPAIR ANY ICE MAKER, that is why it does not have any invoice because no part was changed when parts are changed, that is, when parts are used, the client is given a written invoice  With a one-year warranty, that's why the customer doesn't have an invoice because nothing was repaired, no parts were used in that service, only a hose was connected.

DGO Appliances Repair LLC is NOT a BBB Accredited Business.

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