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Complaint Details
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Initial Complaint
09/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
July 6 Bluestream tech visited my condo for a cable upgrade to TIVO. Doing that they misconfigured the cablemodem and my internet went down. I contacted support several times and they had no clue how to fix it. Im a IT guy and tried to explain what was the issue . It took 2 months to fix the issue and get my internet back as before. When solved I requested 2 month refund. Nobody ever contacted me about it. For this two issues Ive email Accounts Mgr and Tech support supervisor about 15 times eachBusiness response
10/14/2021
Business Response /* (1000, 9, 2021/10/11) */ Hello! I hope you are doing great. Our customer has bulk services, and is not being billed for anything. The credit requested would need to be discussed with the association. We cannot credit for time without service because the customer has no bill. Our account manager has been in contact with the community and they are aware about the customer's request. Thank You! Consumer Response /* (2000, 11, 2021/10/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) SolvedInitial Complaint
08/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
i can not connect to conusmer cellular my cell phone service. i have called every day foe a week to try to get it fixed . say some one get i my by phone or email .dont know why i can not get them to fixit i did cdm tracer and email it to them over a week ago i need to connect my phone service pleas help thank you.Business response
11/05/2021
Business Response /* (1000, 6, 2021/09/03) */ Hello, I hope this message finds you well. We scheduled an appointment with an elite tech to solve the issues experienced witht the service and covered a his bill for next month. Thank You!Initial Complaint
08/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Blue Stream (cable tv) company hooked us up to stream tv about 2 years ago. Today, Aug. 8th, 2021, blue stream told us our streaming box is bad; and they no longer stream. I want a streaming box, to stream as promised.Business response
09/01/2021
Business Response /* (1000, 6, 2021/08/30) */ Hello! I hope you are doing well. Our consumer has an appointment for tomorrow so we can install the new platform. We are providing a new platform to the community, so it was necessary to change the equipment. The appointment on 08/31/21 will solve all the issues Thank You! Consumer Response /* (3000, 8, 2021/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) They came and picked up streaming box and left, on August 31, 2021. Last week they came out. Told us they could run a cable wire from our box around base board up corner, across ceiling, down other corner to baseboard around to tv. This is 2021, who does that? We have lived here 9 years, my husbands mother and father lived here 14 years, always had tv in our family room. We thought Blue STREAM could stream. The sad thing about the whole mess is our association signed a 10 year contract. Business Response /* (4000, 10, 2021/09/01) */ Hello, I hope you are having a great day. Today I sent a second email and I had not heard back from our consumer. I offered him a tech visit with an elite tech so we can do custom work with the wiring and fix any other issues he is experiencing with the service Thank You Consumer Response /* (4200, 12, 2021/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept Blue Stream wins, because I refuse to have cable wire along by baseboards and ceilings. That is all they are capable of. Blue STREAM can not STREAM. That is it. I refuse the cable along baseboards and ceiling. Not satisfied. Just unbelievable I streamed with blue stream for 2 1/2 years, but unavailable nowInitial Complaint
08/07/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Blue Stream is a cable company. I was having paper bill monthly they charged me $.5.00 extra monthly, I never received any statement by mail. They charged me late fee. I decided to go paperless because they told me I can print my billing statement every month. well I have to guess how much is m y bill and when is due to to the fact on the web site doesn't appear. I can't print my billing statement even I can't see it. What I do it's pay in advance certain amount of money and have a credit all the time. However I need my statements. I can't believed Blue Stream it's a technology company however they are working 100 years backward. I been complaining for the past 6 months no way to resolve.Business response
08/31/2021
Business Response /* (1000, 6, 2021/08/19) */ Hello! I hope this message finds you well and safe. I spoke to our consumer, and she requested for bills from the date she 1st enrolled until now. All the invoices will be sent via email as requested by consumer. She did not have any other complaints. Thank You! Consumer Response /* (2000, 14, 2021/08/31) */ Thanks very much the matter has been resolve VK. Love Letter ******** ******** Mobil XXX-XXX-XXXX Work XXX-XXX-XXXX
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Contact Information
12409 NW 35th St
Coral Springs, FL 33065-2413
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Get a QuoteCustomer Complaints Summary
66 total complaints in the last 3 years.
19 complaints closed in the last 12 months.