Complaints

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reached out w/questions of purchase less expensive private Ins to cancel too high of cost Employee Ins I explained to both ************ I could not afford Employee ********** both assured I was able to cancel employees Ins and take the Ins offered w/Summit I agreed to provide Bank info for ** scheduled for 09/01/24 I notice a pending ** for 08/01/24 I was able to get stopped w/******. However still trusting and believing & after sharing the information thru email that My employer declined I was able to cancel Ins due to non QLE which I shared the email w/************ in plenty of time to cancel the ** scheduled for 9/1/24. I am filing this complaint due to the non truth of *********************************** Blue Shield Florida" as the title suggest they should have known I wouldn't be able to purchase private Ins to cancel Employee Ins as a QLE therefore not wasted My time neither My funds. I have yet to receive My refund nether the processing fee instead they both have chose to rudly conversate thru email directing me to call and request refund thru a Market Place ?? Im not center how or Why I should should go any where else to receive my refund when all info was provided to ************************ ******************************".

  Business response

  09/13/2024

  This customer never told us to cancel her plan, just assumed that was done. She shared information that her employer was giving her a hard time getting off her work plan but never told us to cancel the application she made.  When she finally reached out to cancel it, the plan had already started. We simply told the client to call the insurance company to expedite a refund since she was anxious about it.  It was at this time she became upset and rude about the situation. We do not ever cancel insurance policies without express consent in writing or deal with rude,  disrespectful clients.  

  Customer response

  09/17/2024

   
  Complaint: 22274102
  
  I am rejecting this response because:

  I would have been the customer for the business rude in my bank account is that you did not cancel why would I need two policies what part of the email sent to Mr **** copy to ****** was misunderstood that purchasing a private policy with your insurance company would be beneficial to me

  Rude would be the lack of the insurance business understanding thereof if I came to you with questions of not being able to afford my employee based you were not able to feed my inquiry correctly purchasing a private insurance does not qualify as a life event therefore you accepting my money was bad business 

  As well I provided your company my banking information I should not have to reach out to another company to be refunded
  
  Sincerely,
  
  ****** ****

  Business response

  10/10/2024

  She will get a refund from the insurance company. We just told her to call to get it expedited.  She was rude to our office staff which we do not tolerate at Summit Insurance Group LLC as our employees are family.

  Customer response

  10/12/2024

   
  Complaint: 22274102
  
  I am rejecting this response because:

  The business should have been educated enough not to accept my request neither should have deducted My funds after email correspondence that the purchase of private insurance would not be a QLE to end my employer provided health insurance the refund was $2.79 less than what was deducted there are other issues I am dealing with I cashed the refund and I am ending the inquiry I will not reply to their unprofessional response any further.
  
  Sincerely,
  
  ****** ****

  Business response

  10/15/2024

  She got her refund like we told her she would

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩