Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25, 2023, my wife ***** ********** entered into a contract with Direct Global Shipping for a 40' container. It was picked up at ****************************************, and delivery address was ******************************************************************** Judet:ll. Due to personal problems we stopped the shipment in *********, *******. We had the container sent back to *********, **. Return shipment had no contract, **** ******* CEO of Direct Global shipping texted me an estimate August 1, 2023, shipment is $11,750.00 to send back. A deposit was given to **** ******* on August 9, 2023, for the amount of $10,000. On the original shipment we prepaid for delivery to residence and custom clearance $2,547.00, Origin Customs Clearance $1,000.00. **** ******* said that he would give us a credit for those because it was not being delivered to the destination residence. On October 10, 2023, invoice number ***** for a total of $16,239.49. The invoice showed a deposit of $10,000.00 subtracted from the total, leaving a balance of $6,230.49. I called **** immediately and asked where my credit from the first shipment was. He said I had to pay the full amount then they would deliver my container and then credit everything back in a few days. I authorized them to charge me the balance $6,239.49. My container with my personal belongings were delivered October 26, 2023, at 11:46 am. After receiving my discover card statement, ***** ******* charged my card $6,489.06. This is an overpayment of $249.57, I let a few days go by and kept checking for the credits I was promised on my credit card. I made several calls to **** *******, he did not answer or return my calls. On November 11, ***** ******* charged my credit card again for $5,238.00 without notifying me or without my permission. My total out of pocket for the return shipment is now $21,727.06, this is a one way 40 container from *********, ******* to ********, to *********, **. I have obviously been double, and triple charged.

  Business Response

  Date: 04/18/2025

  Customer ****** was the point of contact for the whole move. He put the shipment in his wifes name ***** due to her being the returning residence to *******. ****** was begging **** ****** to return the shipment as sent videos of his wife attaching him and sending things **** did not need to see. Due to the issues ****** and his wife were having it caused delays on delivery and this caused port storage and demurrage. ****** advised he does not care and understands this is not Direct Global Shipping fault and will pay all the extra fees due to the delays he caused due to his wifes drinking and violent problems. Direct Global Shipping had all the invoices that were owed invoices. ****** thought if he ignored the fees and bills they would go away and based on the contracts he signed with his wife agreed any extra fees could and could be billed to them. Once everything was delivered Geard thought he could dispute all the charges for the shipment and it was proved and provided to his credit card company all the invoices and emails of him begging to do whatever it takes to return his goods to charge the credit card on file and get him out of ******* from the drunk abusive wife of his and the credit card company agreed with us and returned all payments. Now he thinks 3 years later he can blast us on the internet and thinks we will pay him back to stop the internet defamation and his wrong and we will send the videos and all proof he sent if need be.  

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23221419
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** **********

  Customer Answer

  Date: 04/18/2025

  Yes, I was having problems with my wifes drinking and we decided to turn the container back to ******** back to the states direct global shipping Has claimed $21,000 in expenses related to my container. We will be asking for full disclosure the time the container landed in ******** *******, to the time the container delivery to *********, ******* all original receipts from companies they use we already have one for Shipping and ********, which is $5238 which was the full cost to return my container to ***************** ,direct global shipping has to come up with another ****** plus invoices will be seeking through the courts in discovery so if I was **** and global Shipping, I would supply that information now 

  One of the biggest mistakes direct global shipping did was they gave us the original invoice from the shipping company, that actually stored and ship my container and what that cost was $5238

  Also, if you read the complaint carefully, **** ******* quoted $11,750 via text gave me a final invoice for ******+ which was paid

  And again after full payment, my container was delivered

  A week later, **** ******* and ***** ****** show help themselves to additional funds over the final invoice

   

  The container was never delivered to the address on the contract in ******* never cleared customs *************************************************** just kept the money

  The fact that my wife has a drinking problem is not an excuse to steel

   

  Customer Answer

  Date: 04/18/2025

  Yes, I was having problems with my wifes drinking and we decided to turn the container back to ******** back to the states direct global shipping Has claimed $21,000 in expenses related to my container. We will be asking for full disclosure the time the container landed in ******** *******, to the time the container delivery to *********, ******* all original receipts from companies they use we already have one for Shipping and ********, which is $5238 which was the full cost to return my container to ***************** ,direct global shipping has to come up with another ****** plus invoices will be seeking through the courts in discovery so if I was **** and global Shipping, I would supply that information now 

  One of the biggest mistakes direct global shipping did was they gave us the original invoice from the shipping company, that actually stored and ship my container and what that cost was $5238

  Also, if you read the complaint carefully, **** ******* quoted $11,750 via text gave me a final invoice for ******+ which was paid

  And again after full payment, my container was delivered

  A week later, **** ******* and ***** ****** show help themselves to additional funds over the final invoice

   

  The container was never delivered to the address on the contract in ******* never cleared customs *************************************************** just kept the money

  The fact that my wife has a drinking problem is not an excuse to steel

  Business Response

  Date: 04/18/2025

  Again ****** was the point of contact for the whole shipment you can see every email and video comes from ****** who only used his wifes name to get the tax exemption on the shipment entering ********  

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23221419
  
  I am rejecting this response because: of the following attachments which clearly shows what actually went on between **** ******* and Direct Global Shipping. ****** ********** was never a co signer on any contract. **** ******* was never given permission to continue to charge my card after the final payment was made on 10/23/23. This complaint has been sent to the Attorney General of the state of ******* and will be sent to the Attorney General to the state of Florida.  Also, a notarized copy is being sent to the FMC.  
  
  Regards,

  ****** **********

  Business Response

  Date: 04/23/2025

  ****** confirming all paymetns and is a liar 

  Business Response

  Date: 04/23/2025

  More proof of ****** lies 

  Business Response

  Date: 04/23/2025

  Please see attached 

  Business Response

  Date: 04/23/2025

  Please see attached 

  Business Response

  Date: 04/23/2025

  Please see attached 

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company illegally shipped my container with my motorcycle out of the country without the Lein release provided. I was asked by the company to provide the title which I did. Then after the shipment was picked up I was asked by the company to provide a lein release. I explicitly stated before the process started that the bike was financed and was ensured there would not be issue. The shipment was then held in a yard while awaiting lein release. I was then charged 1300 more than the quoted price because of storage fee. There would have not been storage fee if we were aware of the issue. Now the company has threatened to ship our container back to the states and sell our house hold items if we dont pay them. We have contacted a lawyer

  Business Response

  Date: 09/14/2024

  Customer sent us an email confirming he switched the loan and would be able to send. Customer never advised us he had a lien in the title just he had the title. Container was load by the steamship line and was already shipped before we could stop it once the customer finally said he was denied. Customer loaded the container himself and we had to hold the container once we found out by the customs broker who customer was advised to call to speak to before loading to make sure everything was good to ship. He just sent the titles and again never advised anyone there was a lien on the title. Due to his lack of advising anyone he has a title with a lien this happened. He only has to pay extra storage cost that is clearly written in the terms and conditions he signed.

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted direct global shipping through ********************* to which we agreed on a price to shipping my home furnitures to the ****************** from ****** Mass with agreement of 21 days delivery, is been 46 days and Im still waiting for the shipping container after paying over $ ******** that doesnt included a 4% charges for paying with my credit card. When I tried to speak to *************** he used every means, tricks and deceiving practices to block me and hangs the telephone on me, never answers my emails and told my cousin ************************* that when I hired his company I used an independent agent which is a lie, I contracted him directly, this a business full of doubts and deceiving practices doing business not in good faith and his license to continue servings the public it should be suspended indefinitely. I want this business to be investigated for cheating the customer, broken business regulations and unfair and deceiving practices.

  Business Response

  Date: 08/16/2024

  Customer hired ******************** for a door to port service. He hired his own agent in the ** did not hire a company used by Direct Global Shipping. Direct Global Shipping has not lied about one thing. Customer thinks its ********************* job to track his container every day and give him updates on delays. That is not a job of Direct Global Shipping. Direct Global Shipping only provided ETA ESTIMATED TIME OF ARRIVAL. We cannot control delays at ports, weather delays or steamship delays and this is made clear in the terms and conditions. Nothing changed on his cost or anything else. 

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22153044
  
  I am rejecting this response because: all lied I paid $ *******. Plus 4% for paying with my credit card. Who ever heard of that when this is the normal ways of paying on line? A totally deceiving practices. I never hired anyone to follow up in the ******************. You can ask **************** who contacted them and how they got involved in this transaction, direct global shipping contacted them. They shipped my belongings based on times, for the container to arrived in 21 days one priced for 30 days arrived another priced and so forward.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/30/2024

  Customer is clearly customer is lying and forgets he send text messages of his agent in the DR. ** did not hire them. ** were hired for a door to port service. That is what we did. The 4% handling fee is advised to all customers and other options to pay as well if they do not want to pay this. **** was offered other ways to pay. **** must not understand what *** means ESTIMATED TIME OF ARRIVAL. This container are on a boat and we cannot control now long it takes and why we give the *** we are given plus tracking. If he wanted updates on delays he should have been in contract with the customs broker he clearly hired. 

  Business Response

  Date: 08/30/2024

  Here is the text from the customer 

  Business Response

  Date: 08/30/2024

  Customer is clearly lying and forgets he send text messages of his agent in the DR. ** did not hire them. ** were hired for a door to port service. That is what we did. The 4% handling fee is advised to all customers and other options to pay as well if they do not want to pay this. **** was offered other ways to pay. **** must not understand what *** means ESTIMATED TIME OF ARRIVAL. This container are on a boat and we cannot control now long it takes and why we give the *** we are given plus tracking. If he wanted updates on delays he should have been in contract with the customs broker he clearly hired. 

  Business Response

  Date: 08/30/2024

  Text screenshot 

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22153044
  
  I am rejecting this response because: see exhibit above ET ****** is a company that does business with direct global shipping and they charged ****** services fees that ************************ was supposed to pay but didnt and forced to do it in order to released my container. Notice that ET ****** doesnt have my correct address because I never transacted any business with them. I request that your bbb office begins an investigation with others clients to find out how long *************** has been deceiving his clients because Im sure that this is not a one in a life time deals, he has a history and once you find out you warn others not to do business with this company 
  
  Sincerely,
  
  *********************;

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Direct global shipping was asked to prepare a quote for shipping personal goods by sea in a 20foot containerfrom by California *** to lagos *******. A quote was provided which seemed reasonable. A 25 % deposit was paid and I asked dgs to pick up goods, I assumed the goods would be picked and shipped immediately without any need for storage or if so at no cost to me as storage was not included in the quote. After pick up I wS informed that goods could not be shipped until over 2 months after pick up thus incurring unnecessary storage fees. Additional storage was not requested ut imposed by dgs due to improper planning on there part. I want dgs to remove the 1000usd storage charge. The quote did not state the possibility of a storage charge and dgs picked goods up but did not inform customer they were not ready to ship to finaldestination

  Business Response

  Date: 04/24/2024

  Customer told us the shipment had to be moved in 20 days from where it was we did this. Our contracts clearly state we cannot guarantee dates and are subject to open space with the steamship line. Customer thinks if he goes around to reviews sites and leaves reviews we will pay for his storage cost. Customer causes issues with another company who picked up Originally I completely understand why they did not want to deal with him and told him to look else where to ship. 

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21621316
  
  I am rejecting this response because:
  
  Sincerely,
  
  Dapo Sorungbe

  Customer Answer

  Date: 04/25/2024

   I explained to dgs multiple times that we have 20 days to pick up my goods from the warehouse after I notify the warehouse by email that the goods will be picked. DGS told me they would be ready to pick up my goods and ship them to final destination on February 16 2024. What is the point of moving out of free storage into paid storage. If dgs had notified me that a cargo ship could not be scheduled. I would have made arrangements to pick up at a later date. The issue is I was not informed until after my goods were picked up. Any other comments are irrelevant  and is endemic of dgs customer relations

   

   

  Customer Answer

  Date: 04/25/2024

   I explained to dgs multiple times that we have 20 days to pick up my goods from the warehouse after I notify the warehouse by email that the goods will be picked. DGS told me they would be ready to pick up my goods and ship them to final destination on February 16 2024. What is the point of moving out of free storage into paid storage. If dgs had notified me that a cargo ship could not be scheduled. I would have made arrangements to pick up at a later date. The issue is I was not informed until after my goods were picked up. Any other comments are irrelevant  and is endemic of dgs customer relations

  Business Response

  Date: 04/25/2024

  Customer was told clearly there is no space from the steamship line once he finally made the deposit and we can request space and was given the first open dates. Our terms and conditions clearly state we cannot promise any dates and go by the steamship lines availability. Customer had issues with another company before and thinks if he makes complaints he gets his way and this is not how it happens and why we have terms and conditions 

  Customer Answer

  Date: 04/26/2024

   
  Complaint: 21621316
  
  I am rejecting this response because:
  
  Sincerely,
  
  Dapo Sorungbe

  Customer Answer

  Date: 04/26/2024

  I want to comment on dgs response

  I recommend first that they keep to the facts 

  DGS  did not provide any shipping schedule records until 04-24-24

  By email in November 3023 another rep from Dgs said they could not provide a schedule until they booked a cargo ship and they could not book until a deposit was paid. I paid a deposit in February 2024 and they did not get back to me about booking a ship. When i consulted with dgs about dates for a pick up of my goods and agreed on a date February 16 2024. Dgs did not tell me during discussions that a cargo ship had not been booked and I assumed that since they agreed to pick up and ship to final destination that a ship had also been booked. It was not until February 22 that I finally got word from dgs that there was a problem booking and storage fees *** be incurred. I understand that dgs does not have control of shipping schedules but they are the freight forwarders and should advise customers with information before thry make decisions that *** result in additional costs beyond the scope of the quote (storage was was not included in the  quote or disclosure). The storage fee was avoidable as I asked them if they were to pick up and ship and they said yes. Storage cost was accrued as a result of dgs not disclosing pertinent info 

  Those are the facts. There are emails to corroborate 

   

  Business Response

  Date: 04/26/2024

  We clearly have terms and conditions and have no way to know what the steamship lines have open. ******** was advised the first open sailing once we were able to make the booking after he paid. 

  Customer Answer

  Date: 04/27/2024

   
  Complaint: 21621316
  
  I am rejecting this response because:
  
  Sincerely,
  
  Dapo Sorungbe

  Customer Answer

  Date: 04/27/2024

  Dgs have made several claims and have not provided evidence 

  The last claim about notifying me that there was no space on a steamship after deposit was made is false. I have no evidence of this. I sent several emails asking dgs about a booking/ schedule but there was no response until 2-22-24. This was 3 weeks after the deposit was made and my goods had been picked up. Dgs did not notify me about no space on ships during our email exchanges while scheduling a pick up, but after my goods had been picked. I have evidence. I have emails by date confirming all claims I have made. I will like them to share factual evidence of all their claims. I can send evidence direct to the bbb person assigned to this. 

  Business Response

  Date: 04/29/2024

  We advised the customer about storage fees we have it all in writing. Customer thinks if he makes FMC complaints or BBB complaints we will just not fight this and cover the fees not happening. He tried to do the same with another company who advised me the issue he was going to be and we should have listened. 

  Customer Answer

  Date: 04/30/2024

  This system is not satisfactory.  The budiness o complained about made claims that unsubstantiated. I asked that they prove their claims when they respond but bbb did not follow up. I do not consider this matter resolved. This company dgs does not even follow their terms and conditions of service. I will be following up with *******************; y direct email

• Initial Complaint

  Date:01/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid over 26k, for moving my household to *********** from **********, in August of 2023, Global has not shipped our household furniture and all our belongings. Global only gives us excuses. Our household belongings are still somewhere in **********, I am a retired veterans, dont have much funds please help us

  Customer Answer

  Date: 02/02/2024

  Hello ******,

  After many tries finally worked.

  Appreciate your help and quick response to my complaints. Every week I sent **** email to give me updates but no success in getting accurate response all excuses. We urgently need your assistance. Our entire households are in jeopardy plus we are in dire situations. 
  We hope and pray with your help to resolve this matter quickly.

  Thank you and hope to hear from you soon.

  Sincerely,

  **************************;

  Customer Answer

  Date: 02/08/2024

  Hello ******,

  Just following up to see if you have any information regarding Direct Global. I have been trying to work with them without success. Every week I sent email sometime will respond with excuses.

  We urgently need your help and greatly appreciated.

  Sincerely,

  *****************************

  Business Response

  Date: 03/21/2024

  Customer was advised if they did not want the 40ft container we would have to switch to a different steamship line who had 20ft containers and the prices was different. We cannot control the lines not having containers available and this is in the terms and conditions that things can change based on the steamship lines availability. Direct Global Shipping cannot predict things like this will happen. Customer was advised paying with a check would delay things as we have to wait for the check to clear before releasing anything and have it in email with them. The delay was on them for paying late after asking them to pay for weeks. Only extra cost the customer was charged for was the higher line with the 20ft no other superfluous fees. Customer was in contact with the agent. We put every customer in contact with the agent as well as advise to contact the local embassy or consulate to make Sure they have the documents to clear customs. Customers shipment was delivery and handled months ago almost 8 months now. We spoke with the agent to every email sent. Payment was made to clear the shipment but the steamship line did not credit our payment and when were were told cleared it right up. Customer was advised if we had to switch lines because of no 20ft containers we would have to charge and have told other customers as well due to being a container shortage at the start of the year due to many port delays as everyone saw on the news. All customers are fully aware. They must contact the local embassy or consulate in order to clear customs correctly direct global shipping ships to every country in the world and does not know all customs regulations, which is why we advise all customers to do their research customers made aware of this. Customers trying to go on a smear campaign and trying his hardest to do so even though his move is almost a year ago, he now is posting reviews. Direct global shipping terms and conditions clearly state that the price could change at any time based on availability from the steamship lines. Due to container, shortages at the time customer ******************** he was offered two options option one over the 40 foot container because there was one available with the steam ship line option to go with the 20 foot with another steamship line that was at a higher rate. ******** was advised of this beforehand, and advised he would have to pay. This is the only way it can move, he agreed to it and now he has an issue because direct shipping wouldnt just hand them over money. Check all the reviews we answer everyone review with our side of the story not sure the customers. We have great reviews and some customers listen and some dont when we advise to contact the local embassy or consulate. He says excuses because they are correct answers and hed rather blame us.

• Initial Complaint

  Date:01/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this company move me and all the valuables disappeared and it took 10 months to take my freight from *** to ***.

  Business Response

  Date: 03/21/2024

  Customer was advise the shipment will have some delays. We explained it was delivered to a different address and was fixed. We cannot confirm if anything was missing as the missing items the customer talks about were not listed on the inventory. We have tried to help and contact the steamship line who used their agent in *********** and if they can help find any missing items. 

  Customer Answer

  Date: 03/23/2024

   
  Complaint: 21113143
  
  I am rejecting this response because: the delays are an internal issue of the company and not of my concern. Two weeks were stated and ten months of delay is unacceptable and irresponsible. Many items were missing  with an estimated value of 50,000$ This was told to the company. The company accused ******* of opening everything up when they then said if the boxes were wrapped they werent touched. They arrived wrapped, however the boxes did not posses the initial stickers and numeration. The company said they had lost my shipment, then said it was found in the northwest. At the docks in *******, the shipment was sent to a wrong dock according to the shipper. This company should receive great scrutiny as they are not trustworthy especially with peoples goods. I asked for insurance and was verbally given it. These phone calls can be retrieved to prov my claim. 
  
  Sincerely,
  
  **** ***************************** ******

  Business Response

  Date: 03/26/2024

  Customer shipped boxes and never claimed $50,000 worth of items. Very hard to believe what he said is missing is missing. Also we have proof of the shipment being palletized and how it was received to the warehouse. Based on the customers report it did not get delivered the same way. ******* delivery company broke down the boxes for delivery and he needs to speak with them on the delivery team.

  Business Response

  Date: 03/26/2024

  Customer shipped boxes and never claimed $50,000 worth of items. Very hard to believe what he said is missing is missing. Also we have proof of the shipment being palletized and how it was received to the warehouse. Based on the customers report it did not get delivered the same way. ******* delivery company broke down the boxes for delivery and he needs to speak with them on the delivery team.

  Customer Answer

  Date: 03/26/2024

  Just as I said, the shipment was delayed and delivered incorrectly. It took ten months to ship from ********* to Puerto Rico. They promised two weeks just to get the business. Even though they were the most expensive they promised two weeks. My messages if looked at will substantiate that.
  

  I never was told it would take delays until these occurred. Again, substantiated by our phone conversations and messages. All recoverable by judicial permission.
  

  The items that are described in their inventory are so broad as to say bedroom stuff, what is that? Even then the boxes that arrived did not count to as many as were shipped nor do many have the sticker stating bedroom stuff! Or stickers I placed on them and didnt arrive. 
  

  Obviously, we will not come to accord in any way. I lost my wedding ring and gold bracelet. Rolex watch and **** headphones amongst other valuable goods. I dont have them and have people that gave them to me to vouch they were mine and lost. 
  

  I believe that the brokers hired people that they had little to no control upon. They are as much victims as I. I believe the majority of goods were lost in the first leg of the shipment that took approximately eight months. Granted it is a start up company but how does a two week shipment get lost for eight months? Thats absurd and unbelievable to say there will be delays. Eight to ten months? Not credible. Perhaps a couple weeks would be reasonable.
  

  All I know is I lost approximately $50,000.00 worth of goods. Because the company decided to label them with ample room to deny existence is not an excuse. I have complained continuously. I dont complain about the $18,000 dollars of watches that did arrive. Theres some subcontractor that is not loyal to the broker and it *******************.
  

  iIf our conversations are scrutinized by judge mandate, it will be known that I specifically requested insurance and ostensibly it was offered as an add on and not included in the quote. 
  

  Its sad  that the broker is hamstrung with someone that is not honest to his business. He is a grand fellow that I would gladly call my friend. I hope his son is big and healthy and the couple is in harmony.   
  

  ************************;

  Customer Answer

  Date: 03/26/2024

  Im sorry I dont know if my message went through. 
  

  everything claimed by the broker is false. Judicial reviews of the activities would shed much light on my complaint. 

  Customer Answer

  Date: 03/28/2024

  This procedure is rapidly arriving nowhere. The nonsense written by the shipper is now placing burden on the customer to explain away its own shortfalls and is making its own valuations of the customers merchandise. Sad. BBB cannot fix the problem and  I consider this procedure a waste of time. My complaint is as stated and does not change. 10 months is an outrageous breach, inexcusable and the loss of merchandise even some  listed on the inventory is ignored. Its not the clients duty to hire a contractor and be expected to conduct the contracted work. I will not be responding anymore to this fruitless investigation . 

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 21113143
  
  I am rejecting this response because:
  

  This procedure is rapidly arriving nowhere. The nonsense written by the shipper is now placing burden on the customer to explain away its own shortfalls and is making its own valuations of the customers merchandise. Sad. BBB cannot fix the problem and  I consider this procedure a waste of time. My complaint is as stated and does not change. 10 months is an outrageous breach, inexcusable and the loss of merchandise even some  listed on the inventory is ignored. Its not the clients duty to hire a contractor and be expected to conduct the contracted work. I will not be responding anymore to this fruitless investigation .
  

  
  Sincerely,
  
  **** ***************************** ******

• Initial Complaint

  Date:08/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item back in April of this year and I am trying to update the shipping address for the item I am doing everything I can to get this fixed yet nither the company who I placed the order with nor the shipping provider is willing to update my address order number is ********** and the new shipping address is 318 *********** ** *****

  Business Response

  Date: 08/29/2023

  This has nothing to do with our company. We do not place orders

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:12/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid to ship container to Africa. Item cannot clear customs because shipper failed to provide me with bill of lading. Now being charged daily storage fees ans Direct Global still not providing correct legal bill of ladind as per our agreement. They claim the steamline is not responding which I find implausible because they want to get paid. Manager and owner of DGS is ********************* and he is totally ignoring my predicament since he's already been paid.

  Business Response

  Date: 03/21/2024

  Customer was provided with the *** once she paid the invoice. She was advised we do not release the *** until we are paid in full. Once she paid in full we released the shipment the extra fees were due to her payment issues