Complaints

This profile includes complaints for J & L Property Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  J & L Property Management, Inc.

  10191 W Sample Rd Ste 203 Coral Springs, FL 33065-3952

• 

  J & L Property Management, Inc.

  10190 W. Sample Rd.,#203 Coral Springs, FL 33065

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year a tree branch was identified by a pink ribbon as needing cut as it was blowing into my roof. It wasnt cut and the wind stopped. I have called ***** and told her the wind has picked back up and nightly I hear the branch hitting my roof. She said she would have someone who could take care of it contact me. They havent. I cringe at the possible damage. I have left her several messages to no avail. This is no way to manage a complex. Please help.***** ******* **************************************************************************************************************** **************

  Business Response

  Date: 03/20/2025

  The issue was resolved by the owner and property manager via email correspondence.  Mrs. ******* is an elderly woman and apologized for the error as she did not remember the email correspondence. ****** spoke with Mrs. ******* and issues are resolved amicably. Mrs. ******* advised that she would contact BBB to close compliant.  She has emailed *********************************** the following message.

  Subject  Re: Colony Courts 11
  From   *********************** <***********************>
  To:    <*****************************************************************>
  Date   Today at 8:57 AM
  The property manager and I have come to an agreement as to removal of the banging limb. My 
  involving the BBB was unnecessary and I apologize. Thank you, ***** ******* 3835 NW 122 
  Terrace,Sunrise 33323
  
  I am mailing a copy of this to the property manager and asking that you close your case without 
  harm to the association.
  Sent from the all new *** app for iOS
  

  
  

• Initial Complaint

  Date:11/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A special assessment of $972.00 was paid by the previous owner in April. The account was put into my name in June. J&L has continually stated I owe this amount. I have asked multiple **** in the company via email to explain where the $972 went. Instead I am constantly being told I am behind. I spoke with their billing specialist who assured me she would straighten it out. Months later nothing has been resolved.

  Business Response

  Date: 12/02/2024

  nsf 1 issue, she owes and is in legal

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My registered car was towed because it did not have decals that were not given to me, hidden in the clubhouse. I asked for them, but they told me they didn't have. While they had them all along in a drawer. 2 days later my car was towed. The manager told me to pay for the tow and to submit the receipt and they would ask the board to review. Then they denied my reimbursement, knowing they had the decals for 3 months. I had to call **************************************************** its not their job description. Horrible customer service. Lack of communication cost me 200. I want back.

  Business Response

  Date: 07/25/2024

  Sorry you were towed, mgmt doesnt make the rules. The board does. We dont tow

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in cypress bend condos. We have had 3 different associations last year. Fingers are always being pointed at the last association so you never know what to believe. We now have J&L propteries located in ***** springs. They mentioned everything was a mess and before going over the books and checking to see all that happen with the last company the owner tells us the hoa is going cause we are almost bankrupt. Which means they are raising our hoa fee. My hoa fee was $529.00 which went up to $ ******* a month. Now mind you im retired cause of medical reasons and only get $1245.00 a month. After paying the hoa fee i dont enough to pay a thing. At last nights meeting they are talking about painting the building which we hsve 6 buildings. 3 have 3 floors and the other 3 have 9 floors. So if we have no money how can we afford to paint. Plus who knows how much that will caused. Plus our insurance went up cause of the collapse of the building in *****. They mentioned getting a new insurance company to lower the budget. Nothing was said about lowering the hoa fee as we were told at the first meeting with *** the owner. I believe theres more to the story and everything.

  Business Response

  Date: 04/11/2024

  Sorry you have a hardship, the the condominium ins. went drastically up which caused the maint. fees to go up. I cannot help this situation. Hopefully we can reduce in the next budget if ins. goes down

  Customer Answer

  Date: 04/18/2024

  I believe the insurance went before the company came in. That's why we had a special assignment quarterly of over 2000.00.

  Also I've tried calling the association office plus the main office. I lefted messages at least 5 times no call backs. I called regarding my special assignment for $147.00 which I gave to the person in charge at the cypress bend office along with my hoa fee. The hoa fee check was cashed but not the other cchek.

  Also i remember when we had our first meaning with the new company they said we were almost bankrupt. So if that's the case how could we afford to paint all 6 buildings. I check around the other condo cypress bend condos hoa fee and we were the highest. If rates insurance went up, why wasn't other buildings hoa fees high?

  Customer Answer

  Date: 04/19/2024

  Date Sent: 4/18/2024 4:30:00 PM
  I believe the insurance went before the company came in. That's why we had a special assignment quarterly of over 2000.00.
  
  Also I've tried calling the association office plus the main office. I lefted messages at least 5 times no call backs. I called regarding my special assignment for $147.00 which I gave to the person in charge at the cypress bend office along with my hoa fee. The hoa fee check was cashed but not the other cchek.
  
  Also i remember when we had our first meaning with the new company they said we were almost bankrupt. So if that's the case how could we afford to paint all 6 buildings. I check around the other condo cypress bend condos hoa fee and we were the highest. If rates insurance went up, why wasn't other buildings hoa fees high?

  Business Response

  Date: 04/30/2024

  n order to make the bills, this is what the fees have to be. Ins. alone 1.6 mil

  Customer Answer

  Date: 05/01/2024

  I don't see the association responding to my concern. The first response was about the insurance going up. I believe our insurance was up in August. With infinity association who was the prior association didn't raise our hoa that much so I don't know it has now. Like I said my understanding was the special assignment we had last for over ******* quarter was to make up the difference in the insurance raising. Now they want to paint the buildings? How about taking care of what needs to be done so the 40 year inspection can be complete. I could go on about things that should be done first before painting. Plus we were told we're almost bankrupt but we have money to paint. How about taking care of the dead grass we have on the properties, etc. 

   

  Customer Answer

  Date: 05/01/2024

   Date Sent: 5/1/2024 11:19:54 AM
  

  I don't see the association responding to my concern. The first response was about the insurance going up. I believe our insurance was up in August. With infinity association who was the prior association didn't raise our hoa that much so I don't know it has now. Like I said my understanding was the special assignment we had last for over ******* quarter was to make up the difference in the insurance raising. Now they want to paint the buildings? How about taking care of what needs to be done so the 40 year inspection can be complete. I could go on about things that should be done first before painting. Plus we were told we're almost bankrupt but we have money to paint. How about taking care of the dead grass we have on the properties, etc. 

   

  Business Response

  Date: 05/24/2024

  blame the insurance industry

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21561849
  
  I am rejecting this response because:

  That response was very unprofessional. That amount wasnt approved by the board or let homeowners know a head of time was it? 

  
  

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 2 years we have been sending out checks to pay our ***, it is due by the 30th so we send out our checks on the 15th expecting it to get there in time. We have quarterly *************** due so we make our check payments once a quarter, this company has been holding the checks and cashing it on the 30th so they can then add a $25.00 late fee, we were late with one payment recently and acknowledged that and wrote a check and added the $25.00 fee. They held the check again, and then turned over our account to collections. First of all we did not even know about the 4 late fees incurred because they never send a statement of account. Secondly they do not communicate with us at all regarding payment status and last but not least they turned our account over to collections for 5 late fees ($125.00) and one missed *** payment ($200) then the collections attorney has the nerve to send us this statement and a $378 attorney fee. we sent the attorney a carbon copy of the check showing when we mailed it and the amount on the check acknowledging the late fee and said they have not cashed it they have been holding it. The attorney then sends us an updated statement waiving the late fees and *** Due of $200 but still requires their $378 attorney fee. AND THIS IS RIGHT AFTER CHRISTMAS HOLIDAYS. This company is beyond having any ethics or morals, not only that but in my community the *** is supposed to take care of repairing fences. I have been complaining about my fence needing repair for the past 2 years as well and nothing has been done. My next step is to go to the *** board and see what can be done. I dont want to contact a lawyer because it will cost me more than the ** $378 attorney fee they are trying to get out of me.

  Business Response

  Date: 01/19/2023

  Pure non-sense

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved on July 13 to pay my Homeowners association for 18 months for the amount of ****** per month and past due balance, in May $1,225.05 was the amount of however, DEO sent a payment for the amount of someone from ************************** at the *** informed me recently that the payment has not been received HE WAS FIRED AT THE *** DOUBLE DIPPING WITH THE *** AND DOING SOMETHING ILLEGAL AND TAKING THE MONEY THE FEDERAL GOIVNEMENT IS SENDING ME AND APPLYING TO ATTORNEY FEES MAY 6 IS THE FIRST *********************** SENT ME AND DEO CLEARED THE BALANCED IN ADDITION SENT PAYMENTS.

  Business Response

  Date: 12/14/2022

  I have no clue what this person is talking about, we have procedures to follow in collection of maintenance fees from  the board

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  J&L management held my maintenance payments for 4 **(june july aug sept) deposited all of them on Oct 18 2022, trying to create late fees so they could begin the process of eviction. That did not happen, and they are still holding my October payment. I would like to know how to prevent this kind of predatory pratice against seniors. Are there any legal actions that can help resolve this matter. I have bank statements verifying all transactions. *** produce statements unableto upload at this time.