Business ProfileforMassageLuXe

I've tried to cancel my MassageLuxe membership with the ************* location several times and the only issue holding me back is having many hours on my account. First cancellation request they offered to charge $20.00 per month to use up my hours; however, being in ******** there was supposedly an location being built that I never saw happen. So now I'm located in Virginia and the closest location is an hour in a half away. Again out of location. I called today to cancel my membership and was advised that the 24 hours would be billed out as 1 hour gift certificates that I could give away, Perfect! Just prior to cancelling LUCKILY I asked to clarify that my gift certificates would be regionally set. The branch manager at the ************* office said that the gift certificates would only be for the ************* office. I requested fine print that specifies this in the cancellation process and was provided an email. Emailed, No responses. No corporate contact to file complaint. There was no fine print specifying certificates have to be used at the ************* Location until after you start filling out the paperwork to cancel and can't return. This is unprofessional as well as unethical business practices. There was never any compromise or empathy being that I lived in a different location and could not use the membership, rather the instead being nickeled and dimed with "Freezing" or "Partial Freezing" of accounts which has cost me $20 a month for the last 6 years. I've cancelled my account and will voice to all else of the poor practices. I'm awaiting if the company takes an approach of acting in good faith to members like me. You've already made free money off of me in the amount of $20/month for 6 years equalling $1440. Since I'm being rejected the regional gift certificates then I'd like to be refunded my 24 hours worth of massages. That comes out to $48.88 per pre-paid (49 total) and the total is $2,395.12.