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Business Profile

Roofing Contractors

AAA Roofing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AAA did my roof and put holes in my pool,i bought a liner and hired a guy to install,AAA said they were note responsible for repairs the liner is not even 5 years old,he also had me write a check to him not the company,sounds a little shady to me thank you ****

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Description of complaint:AAA Roofing roofed my home and installed two skylights in 2004. They charged me a permit fee and a hefty fee of about 11K. They have no record of the permit and say even if they did, it is not their problem. I was hung up on by ********* and told nothing could be done by ******. The ********************************* has no record of AAA Roofing pulling a permit in 2004 to roof my residence at ********************************************************************. I conclude that AAA charged me for the roofing job and pulled a fake permit and charged me for that too. While AAA Roofing does nothing toi help, I will locate the receipt and check with my insurance company about the roofing job that they did and were unethical about pulling permits.

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the time of installation of the roof, the contactor (AAA roofing in *************) failed to properly seal or flash several valleys on the front door dormer. This has resulted in water damage to building. When contacted the current owner of the company ************************* informed us he would replace the entire roof through our insurance company for only the cost of our deductible and that the damage would be covered under his company's warranty. Our insurance company denied his claim, he has made no attempt to fix the damaged and defective roof as promised by him and the warranty. He has in fact deliberately failed to respond to over 8 attempts to contact tact him on this matter over the last month.

  • Initial Complaint

    Date:03/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Roofing company did not fully compete work as per insurance company outlined and paid for and now want money from me personally for work that they were already paid for by the insurance company and still have not completed

    Customer Answer

    Date: 04/16/2024

    Have spoken with aaa roofing and we have solved all issues and all has been resolved. Thanks for helping us resolve this problem. 

  • Initial Complaint

    Date:12/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please See Attachment

    Customer Answer

    Date: 01/19/2024

    The owner of AAA Roofing called me and asked me to drop the complaint. I do not want to drop this complaint. I actually want to add additional information. I did not mention the unprofessional way they treat the customer. They do not care for the custmers concerns or satisfaction. After talking to the owner I feel this information needs to be addressed. I have pictures and many notes. Is it possible to send an addendum to my complaint?  Thank you *********************.

  • Initial Complaint

    Date:04/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AAA Roofing contracted to replace my roof April 22, 2022. They sold me on having my insurance pay for the new roof because of hail and wind damage. They promised to replace all flashing on the roof during replacement. They didn't. I have leaks still. Prior to the roof replacement, I had one leak. Now I have three! They are still due final payment from the insurance company, but they won't supply final a final billing statement to submit. Owner of the company (Isaac) was onsite approx 8weeks ago and promised to correct all problems. He hasn't. I have sent emails and called , but he ignores them. I have not heard back since he was here to "look" at the problem. I am frustrated! **** ********

    Business Response

    Date: 05/15/2023

    As per the contract. It states that flashings would be replaced as needed. The flashing on the dormers was in good shape; and there's a high chance that detaching and resetting the siding would cause damage to it. AAA had decided to re-use the flashing to prevent any issues. After replacement of the roof we became aware that Mr. ******** wanted the flashing replaced on the dormers. He had told us that he would take care of re-installing the siding once the flashing was replaced. We were waiting on a confirmation detail from Mr. ******** that he would handle this matter once the flashing was installed. We have just received that email from Mr. ******** and have a schedule date for the technician to replace the dormer flashing. Also at the same time; we will be addressing the water coming behind the gutter. 

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2021 AAA Roofing was contracted to put a new roof on my home, including skylights. The roof was replaced as well as the skylights. I did not notice AAA did not put a flashing finish on the skylights and assumed it was finished properly. Since then a bird (I believe) has decided to put a hole in the raw Styrofoam and take up residence within the surface of the Styrofoam. I asked AAA to come out and make a repair and restore; I was basically told it was not their problem and they did not plan to fix it. The exterior flashing should have been part of the finish on the flashing under the skylight. I would like his resolved, repaired and restored with flashing as it should have been done originally.

  • Initial Complaint

    Date:11/03/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a roof put on, and I had my own plywood that was taken and used on my roof. It never should have been taken, or if they needed more wood to ask to use it, or better yet get their own plywood. Since the wood was mine, AAA roofing is trying to charge me for labor for taking wood that was never theirs. I consider this theft. I want the labor charges removed, otherwise I will have to file a civil suit for for the plywood, attorney fees, and higher interest rate for refinance, due to taking too long to resolve. The proposal mentions nothing of wood labor changes. I have attached proposal.

    Business Response

    Date: 11/21/2022

    Consumer Response /* (2000, 6, 2022/11/08) */ Spoke to Isaac and the issue on the wood changes has been resolved.

  • Initial Complaint

    Date:06/29/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2021 new metal roof completed by Triple AAA roofing in Crystal River, Fl. After the first hard down pour, a couple months after our light fixture went out and while thinking it was just the bulb we removed the glass fixture to find it was full of water and the ceiling and drywall was wet and boggy with noticeable water damage. We attempted to reach out to triple aaa roof several times and no response and finally they sent someone out to "fix the leak". There were 3 failed attempts to fix the leak causing more damage and noticeable water damage to our bathroom interior including the drywall, vanity, tile within the shower which was not an issue prior to the leak. After the final attempt in Sept. 21 the leak was fixed with a card left by the personal that left a business card and on the back stated "Found the leak, call this number to setup repairs". We called the number and finally Dec. 23, 2021 a repairman contracted through triple AAA roofing came out and stated that the repairs were too extensive and he would let the office know but it may be after the holidays. No call back. Due to odor consistent w/mold and health concerns due to 2 small children in home and we tore drywall, vanity and tile out to find extensive mold to all drywall, vanity and walls. Call attempted. No call back. Finally we spoke to office staff and were advised to obtain estimate (per ourselves and not by triple aaa) and send it to them. Due to inability to find contractor and obtain estimate due to unavailability from multiple companies this took us some time to retrieve. We finally obtained and purchased itemized estimate. We then sent all information through certified mail and received our mail back stating the mail was "Refused". On June 17, 2021 we went directly to aaa roofing and handed our envelope to them and asked to speak to manager. We were told no one could speak to us due to payroll and someone would call back. Today, 6/28/22, no call back, no responsibility for damages.

    Business Response

    Date: 08/23/2022

    Business Response /* (1000, 5, 2022/06/30) */ Upon contacting the Citrus County Building Department, no permits were issued for the replacement of damage allegedly caused to the interior by AAA Roofing. A new roof was installed because the old roof had active leaks with the interior having damage from the previous leaks before a new roof was put on. Any further misinformation will be cause for legal action for all parties involved and/or included. Please view enclosed copies of previous permit lists Please govern yourself accordingly. CC: Grant and Dozier Esq Consumer Response /* (3000, 7, 2022/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The information provided by the company is inaccurate. The roof was put on prior to damages as we had our house appraised prior to obtaining new roof, which photos and evaluations were made by a certified licensed company for the interior and exterior of the home just prior to having new roof placed. As homeowners we knew the house needed a new roof as after purchasing it we knew it was older and had to be done. We went through your company and entrusted in your company to perform your duties with the new roof installation and instead we have damage to our home without any foreseen, clear resolution or call back prior to last coming to inquire about damages recently. Business Response /* (4000, 11, 2022/07/29) */ Upon contacting the Citrus County Building Department, no permits were issued for the replacement of damage allegedly caused to the interior by AAA Roofing. A new roof was installed because the old roof had active leaks with the interior having damage from the previous leaks before a new roof was put on. Any further misinformation will be cause for legal action for all parties involved and/or included. Please view enclosed copies of previous permit lists Please govern yourself accordingly. CC: Grant and Dozier Esq

  • Initial Complaint

    Date:05/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had major water damage to both the interior and exterior of my home and contracted aaa to do the repair. The roof was completely stripped and re-shingled over wet plywood decking that I am now having problems with. The 10 yrs. guarantee on workmanship contract stated a $50. per sheet of plywood would charged for damaged areas to be replaced and was agreed upon. No plywood was ever replaced. I had called them 4/10/22 to have someone take a look at an area that was lifting and an employee came out on 4/15/22. He looked at the area in question and stated aaa would not warrantee repair the area. He left without doing any work other than viewing the problem. On 4/22/22 I received a bill from aaa for $200. stating "roof repair" as the reason. I have called the business several times over the past 2 weeks and sent a contact request via the web to resolve this issue and cannot get any response.

    Business Response

    Date: 06/24/2022

    Consumer Response /* (2000, 12, 2022/06/08) */ I have an agreement with the owner and have resolved this claim to mutual satisfaction. Please close, cancel or delete this claim. thank you, ***********

AAA Roofing is NOT a BBB Accredited Business.

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