Complaints
This profile includes complaints for Curry's Roofing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:09/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased an extended warranty on workmanship and materials for Currys Roofing after purchasing home Sent payment to Currys they accepted monies and warranty transfer from original owner to me recently (in august) after having a lot of rain , stain marks showed up on livingroom and kitchen ceilings (1) living room ceiling stains by fireplace appear to be caused by no flashing underneath shingles on both sides of fireplace.Flashing butts against face of shingles not under shingles diverting water away from that suspectable area.Normal flashing install should be under shingles and up chimney on three sides Two of the sides of chimney the flashing does not go under the shingles at all and appears where the leaks are coming thru into attic insulation and down into sheet rock ceiling by fireplace The kitchen ceiling leak I havent determined why its leaking there Five weeks ago I placed a warranty repair call to the main office of Curry.Main office said someone would call me back which the superviser " Bo " called me twice to say he had assigned someone to evaluate issues and correct them.Both times no one ever called of notified me why no one showed up to fix leaking issues I asked main office if technician would be fixing damage to ceilings , she stated ask to have it fixed when technician is on site resolving leaking issues I have called numberous times to office and left messages with no responses from Currys I have climbed on roof and found various section of ashalt shinges have lost all their gravel entirely... only tar asphalt is observed , no gravel at all.Shingles Curry supplied and installed are under ten yrs old which shingles sb at least 15-20 yrs under warranty for manufacturer It appears its mainly in the front of house but entire roof should be inspected for gravel damage or lack of gravel.Roof is almost brand new and gravel to be totally missing is a factory or manufacturer defect ************************* FL State licences for roofing - curr
Business Response
Date: 11/09/2022
Consumer Response /* (2000, 11, 2022/10/27) */ Curry Roofing sent repair crew on 3 occasions to fix Leaking warrantied roof Used caulking to fill in leaking shingles areas around chimney Diameter Renailed some nail heads that popped thru shingles Repair crew never repaired some leaking stains Left by water damage in living room and kitchen ceilings I bought a canister of Zkiln to pre treat water stained areas Sprayed pretreat on stained areas. And painted Second visit. Repair crew did not have proper materials to fix Additional leaking areas of roof, so I was told he would return W proper material to fix additional leaks and defects in shingles Third visit Repair returned w proper materials to fix leaks Replace asphalt shingles in two areas Cricket area in and around chimney Replace cracked roof ridge shingles Another replaced area by roof peak Damaged shingles by roofing crew were removed and replaced I thought there were more areas of damaged shingles on front side of roof but repairman declared them acceptable I hope he is correct and I don't have further leaks I tried to contact roofer many times by phone and left messsges for a call back and warranty work needed The roofer never reached out and followed up from my phone call Which caused me to contact BBB and file a compliant Shortly after BBB compliant was filed , roofer contacted me to To schedule repair visit Talked w Beau. Supervisor Talked w Herman. Lead repair
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